Promise ULTRATRAK RM4000 User manual

U LTRA T RAK RM4000
Q UICK S TART G UIDE
Version 1.3

UltraTrak RM4000
2
Copyright
© 2002, Promise Technology, Inc.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any kind,
either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
Contents
Step 1: Unpack your UltraTrak ................................................................... 3
Step 2: Placement of your UltraTrak .......................................................... 3
Step 3: Install Hard Drives.......................................................................... 5
Step 4: Connect the SCSI Cable................................................................ 7
Step 5: SCSI Termination........................................................................... 8
Step 6: Connect the Power ........................................................................ 9
Step 7: Enter the Password...................................................................... 10
Step 8: Assign a SCSI ID ......................................................................... 10
Step 9: Configure the UltraTrak................................................................ 11
Step 10: Format the Array ........................................................................ 11
Frequently Asked Questions .................................................................... 12

Quick Start Guide
3
Step 1: Unpack your UltraTrak
Open the UltraTrak box and carefully remove the UltraTrak unit and
accessories from the box. Be sure to remove the packing foam from
within the UltraTrak door. The UltraTrak and accessories include the
following items:
•UltraTrak RM4000 Unit
•Quick Start Guide
•Two drive-carrier keys
•Null Modem Cable
•SCSI Terminator
•External LVD SCSI cable
•Power cord
•Screw sets for hard drives
•CD with PAM Utility and User Manual, RM4000 User Manual
Caution
Packing foam was placed inside the front panel door to
prevent damage during shipping. Remove this packing
foam and retain it for future use.
Note
The Promise Array Management (PAM) utility provides
monitoring and maintenance of your RAID through a
graphic user interface (GUI) on your PC. Install PAM from
the CD that comes with UltraTrak. You can also download
it from the Promise website (www.promise.com).
PAM will manage one UltraTrak system per PC.

UltraTrak RM4000
4
Step 2: Placement of your UltraTrak
The UltraTrak may be installed in any convenient location within the LVD
SCSI cable length distance of the next SCSI device. The UltraTrak
RM4000 is designed specifically for rackmount installation but may also
serve on a bench top as well.
The UltraTrak RM4000 installs directly to the rack with or without a shelf.
Assemble the Mounting Brackets on each side of the RM4000 and set
the unit into the rack.
SEL EXIT
Figure 1. Rackmounted RM4000
Rack Vertical Post UltraTrak RM4000
Rackmounting Shelf (optional)

Quick Start Guide
5
Step 3: Install Hard Drives
Before using, the UltraTrak must first be populated with ATA hard drives.
Be sure to set the jumpers on the new hard drives for single or master
operation. Consult the drive manual for the proper settings.
Figure 2. UltraTrak Disk Drive Access
Install new hard drives into the UltraTrak by doing the following:
1. Unlock and open the Front Panel Door on the UltraTrak.
2. Pull the Drive Carrier Latch Handle and remove an unused Drive
Carrier (see Figure 2) from the UltraTrak. Begin at the right and
work left.
3. Carefully lay the hard drive into the drive carrier, with the drive’s
connectors facing the carrier’s connectors.
4. Slide the hard drive so the drive’s ATA connector fits into the
carrier’s ATA connector.
5. Attach the Drive Carrier power cable to the hard drive (see Figure
3).
6. Lower the hard drive into the Drive Carrier so that the screw holes
on the bottom line up.
Front Panel Drive Latch Handle

UltraTrak RM4000
6
Figure 3. UltraTrak Drive Carrier
7. Insert screws through the holes in the Drive Carrier and into the
bottom of the hard drive. Snug each screw. Be careful not to over
tighten.
8. Slide the assembled Drive Carrier back into the UltraTrak and press
the handle forward to lock the Drive Carrier.
9. Repeat steps 2 through 7 until all of your hard drives are installed.
Caution
If you plan to operate your UltraTrak with less than four
hard disk drives, install all four Drive Carriers into the
Chassis, even if they are not holding a drive.
Important
The Drive Carrier Handle must be locked or the disk drive
will not power up.
Handle
Hard Drive
Mounting Holes
(total of 4)
Insert the carrier into
the chassis this way
ATA
Connector
Power Connector

Quick Start Guide
7
Step 4: Connect the SCSI Cable
Installation of the UltraTrak disk array is very similar to the installation of
a standard SCSI drive. The SCSI connector accepts the standard 68-pin
LVD SCSI connector used on most LVD SCSI devices. Refer to your
system and/or SCSI host adapter manual for additional installation
procedures that may apply to your system or host adapter.
Figure 4. Back of UltraTrak RM4000
Caution
To prevent possible damage to the array or system,
ensure that system power is OFF before connecting the
cables.
Power Connector
Serial
(
DB-9
)
Connector
Serial (RJ-45) ConnectorSCSI Output Connector
SCSI In
p
ut ConnectorPower Switch

UltraTrak RM4000
8
Step 5: SCSI Termination
Correct SCSI termination procedures require that the first and last
devices on the SCSI bus be terminated. If the first or last device is not
terminated, or if devices other than the first and last are terminated,
erratic SCSI bus performance may occur. Typically, the system or host
adapter (SCSI card inside the PC) is the first device and is already
terminated. When installing the RM4000 on a SCSI bus with other
devices, be sure to observe the above rules with all devices on the SCSI
bus. Consult your system and/or host adapter manual for additional
information on correct termination procedure.
Caution
Proper termination and SCSI-3 compliant cables are
required for the system to operate correctly. An external
SCSI terminator and a SCSI-3 compliant cable are
included with the UltraTrak.
SCSI Terminator
When the UltraTrak is the last SCSI device in the chain you must install
the Promise-supplied (or equivalent) external SCSI terminator on the
SCSI Output Connector. See Figure 5.
Figure 5. SCSI Terminator Installation
SCSI Terminator SCSI Output
Connector

Quick Start Guide
9
Step 6: Connect the Power
UltraTrak systems will operate on either 115 volts AC or 230 volts AC.
The RM4000 includes a replaceable power supply modules with
autosense voltage selection and Power Factor Correction (PFC).
Figure 6. UltraTrak RM4000 power connector and switch
Plug the UltraTrak and switch the power on. The power switch is located on
the back of cabinet. After a few moments the LCD should display the
following message:
No Array is defined
30°C/86°F 4500RPM
The front panel interface for the UltraTrak consist of following items:
SEL EXIT
Figure 7. RM4000 Front Panel Display and Controls
Power Switch
Power Connector
Liquid Crystal DisplayLock
Up
Down
Select
Exit
SCSI Activity
Status
Power

UltraTrak RM4000
10
Step 7: Enter the Password
You are prompted for a password each time you access the UltraTrak
Configuration Mode. A password consists of four digits. The default
password is 0000.
Please Enter Password:
0000
The active password digit is marked
by an underscore.
Password entry begins with the left-most digit. You must enter the proper
value before proceeding to the next digit. Change the value of the active
password digit by pressing either the button or the button. The
button increments the digit downward (as, 0, 9, 8, 7 …). The button
increments the digit upward (as, 0, 1, 2, 3 …).
Press the SEL button to proceed to the next digit or to submit the
password if you have just entered the last digit. You are given access to
the Configuration menu if you entered the password correctly.
Step 8: Assign a SCSI ID
Each device on a SCSI chain must have a unique ID. The default SCSI
ID setting of the UltraTrak is 0. If you need to change the SCSI IDE
setting of the UltraTrak, do the following:
1. At the Configuration menu, press the button to select Configure
SCSI. Then press the SEL button.
2. At the Configure SCSI menu, press the button to select SCSI ID.
Then press the SEL button.
3. At the SCSI ID menu, press the and buttons to select the SCSI
ID number. Then press the SEL button.
4. Press the EXIT button until you return to the Idle mode.

Quick Start Guide
11
Step 9: Configure the UltraTrak
Following are the steps needed to create an array and get your UltraTrak
running quickly. We’re using the automatic setup feature here, but you
may also set the array up manually if you wish. Refer to the User’s
Manual for details regarding the manual setup procedure.
1. From the Idle mode display, press the SEL button on the front panel.
2. Press the button once to select Configuration, then press SEL
button.
3. Enter the password at the prompt. (The default password is 0000.)
4. At Configure Array, press SEL.
5. Array Setup should be selected, press SEL.
6. With RAID Level selected, press SEL.
7. Press the and buttons to select the proper RAID level for your
array. Press SEL to choose the selected RAID level.
8. Press SEL to create the array or press EXIT to cancel.
9. If you elected to create the array then you should see the message
“Array has been created.”
10. Switch off the UltraTrak’s power. Wait five seconds then switch the
power back on.
Note
Depending on the size of your array, RAID levels 3 and 5
may take a while to initialize.
Step 10: Format the Array
Like any other type of fixed disk media in your system, a RAID array
must also be partitioned and formatted before use. Use the same method
of partitioning and formatting on an array as you would any other fixed
disk.

UltraTrak RM4000
12
Frequently Asked Questions
How do I enter the password?
You are prompted to enter the correct password each time you access
the UltraTrak Configuration mode. Password entry begins with the left-
most digit. You must enter the proper value before proceeding to the
next digit. Change the value of the active password digit by pressing
either the button or the button. The button increments the digit
downward (as, 0, 9, 8, 7 …). The button increments the digit
upward (as, 0, 1, 2, 3 …). Press the SEL button to proceed to the next
digit or to submit the password if you have just entered the last digit.
You are given access to the Configuration menu when the password
is entered correctly.
What kind of hard drives can I use for an UltraTrak array?
You can use any Ultra ATA/133/100/66 hard drive(s) to create arrays
on the UltraTrak. You should use matching drives for multiple-drive
arrays to maximize capacity usage as well as performance.
How do I learn more about configuring the UltraTrak?
Refer to the UltraTrak RM4000 User Manual. That manual contains
detailed information regarding configuration, troubleshooting and
maintenance for your UltraTrak.
I installed a new hard drive. Why doesn't it power up?
The drive carrier handle must be locked in order for the hard drive to
receive power. Be sure to slide the drive carrier all the way into the
UltraTrak, then gently press handle toward the carrier to be sure it
locks.
Do I have to use the LCD panel and buttons on the UltraTrak to
create my RAID array?
No. You can also use the Promise Array Management (PAM) utility.
PAM allows you to create, monitor and maintain your RAID on your
PC though a graphic user interface (GUI). A copy of PAM is on the
software CD that came with your UltraTrak and it is also downloadable
from the Promise website at www.promise.com.