Promise SmartStor NAS User manual

SMARTSTOR
NAS
ProductManual
Version 1.0

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Copyright
© 2010 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any
kind, either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
This version of the Product Manual supersedes all previous versions.
Recommendations
In this Product Manual, the appearance of products made by other companies,
including, but not limited to software, servers, and disk drives, is for the purpose
of illustration and explanation only. Promise Technology does not recommend,
endorse, prefer, or support any product made by another manufacturer.

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Table of Contents
Chapter 1: About This Manual................................................................................. 1
Chapter 2: SmartStor NAS Introduction................................................................. 2
2.1 Specifications ................................................................................................ 2
Chapter 3: Installation and Setup............................................................................ 4
3.1 Task 1: Unpacking the SmartStor NAS.......................................................... 4
3.2 Task 2: Installing Disk Drives......................................................................... 7
3.3 Task 3: Connecting to the Network................................................................ 8
3.4 Task 4: Connecting the Power....................................................................... 8
3.5 Task 5: Installing the SmartNAVI(Recommend)............................................. 8
3.6 Connecting to Web PromiseAdvanced Storage Manager (WebPASM) ...... 12
3.7 Shutting Down the SmartStor...................................................................... 14
Chapter 4: File and Printer Sharing by the SmartStor NAS ................................ 15
4.1 Setting up a Network Drive on a Windows PC ............................................ 15
4.2 Setting up a Network Drive on a UNIX or Linux PC..................................... 18
4.3 Setting up a Network Drive on a Mac.......................................................... 22
4.4 Connecting a USB Printer to SmartStor....................................................... 26
4.5 Setting up the Print Server on SmartStor..................................................... 26
4.6 Setting up Windows Printing........................................................................ 27
4.7 Setting up Linux Printing.............................................................................. 29
4.8 Setting up Mac Printing ............................................................................... 32
4.9 Connecting a USB Drive.............................................................................. 34
4.10 Disconnecting a USB Drive ....................................................................... 36
Chapter 5: SmartNAVI ............................................................................................ 37
5.1 Setting up the SmartStor ............................................................................. 37
5.2 Managing Users and Groups....................................................................... 43
5.3 Managing RAID Volumes ............................................................................ 53
5.4 Managing Backups...................................................................................... 58
5.5 Managing Share Folders............................................................................. 76
5.6 Making Management Settings..................................................................... 86
5.7 Managing Downloads................................................................................ 106
5.8 Using Media Center....................................................................................116
5.9 Managing Photo Albums............................................................................ 121
Chapter 6: WebPASM ........................................................................................... 132
6.1 Choosing a Language ............................................................................... 132
6.2 Navigating in WebPASM............................................................................ 132
6.3 Logging out of WebPASM.......................................................................... 132
6.4 Managing Monitor and Wizard................................................................... 133
6.5 Managing Users and Groups..................................................................... 135

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6.6 Managing File & Print Services ................................................................. 142
6.7 Managing RAID Volumes & File System ................................................... 157
6.8 Managing Backups.................................................................................... 166
6.9 Managing the Network Connection ........................................................... 173
6.10 Making Management Settings................................................................. 176
6.11 Managing the System.............................................................................. 185
6.12 Media Center........................................................................................... 192
6.13 Download ................................................................................................ 197
6.14 iTunes Server .......................................................................................... 200
6.15 Web File Manager................................................................................... 201
6.16 Database Server...................................................................................... 203
6.17 Web Server.............................................................................................. 203
6.18 Squeeze Center....................................................................................... 208
Chapter 7: Technology Background................................................................... 209
7.1 Introduction to RAID.................................................................................. 209
7.2 Choosing a RAID Level............................................................................. 212
7.3 Spare Drive................................................................................................ 214
7.4 Automatic Rebuilding................................................................................. 214
7.5 Partition and Format.................................................................................. 214
7.6 RAID Volume Migration............................................................................. 215
Chapter 8: Troubleshooting................................................................................. 216
8.1 Responding to an Audible Alarm ............................................................... 216
8.2 Checking the System Status LED.............................................................. 216
8.3 Checking Disk Status LEDs....................................................................... 216
8.4 Replacing a Failed Disk Drive ................................................................... 217
8.5 Checking RAID Volume Status in WebPASM............................................ 217
8.6 Checking File System Status in WebPASM............................................... 219
8.7 Checking the Event Log in WebPASM ...................................................... 220
8.8 Checking Enclosure Status in WebPASM.................................................. 224
8.9 Solving Network Connection Problems ..................................................... 225
8.10 SmartStor Lockup.................................................................................... 227
8.11 Checking Your Email Inbox...................................................................... 229
8.12 Restoring the Default Password.............................................................. 230
8.13 Resolving a Windows Firewall Issue ....................................................... 231
Chapter 9: Support............................................................................................... 233
9.1 Frequently Asked Questions...................................................................... 233
9.2 Contacting Technical Support.................................................................... 236
9.3 Limited Warranty ....................................................................................... 238
9.4 Returning Product For Repair.................................................................... 240
Appendix A: Important Information..................................................................... 242
GNU General Public License........................................................................... 242
Battery............................................................................................................. 242

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Chapter 1: About This Manual
This Product Manual describes how to setup, use, and maintain the SmartStor
NAS. It also describes how to use:
․ SmartNAVI software that you install and run on your Windows or Mac
․ Web Promise Advanced Storage Manager (WebPASM) software that runs
on the SmartStor NAS
Also included are four levels of notices:
Note
A Note provides helpful information such as hints or alternative
ways of doing a task.
Important
An Important calls attention to an essential step or point required
to complete a task. Important items include things often missed.
Caution
A Caution informs you of possible equipment damage or loss of
data and how to avoid them.
Warning
A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.

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Chapter 2: SmartStor NAS Introduction
2.1 Specifications
Product 4 Bay NAS 2 Bay NAS
Applied Model NS4600 NS2600
Hot-swappable Yes Yes
Ethernet x1 x1
eSATA port x1 No
USB 2.0 port x2 x1
Internal HDD Support 3.5" SATA I/II 3.5" SATA I/II
RAID 0 Yes Yes
RAID 1 Yes Yes
RAID 5 Yes No
RAID 10 Yes No
iSCSI Target Service 16 No
Printer Server Yes Yes
HDD S.M.A.R.T Yes Yes
SMB/CIFS (Windows) Yes Yes
NFS (Linux client support) Yes Yes
AFP (Mac) Yes Yes
Bonjour Yes Yes
Windows AD Service Yes Yes
Web Advance Management WebPASM 2.0 (AJAX) WebPASM 2.0 (AJAX)
Client Management Utility SmartNAVI 2.0 SmartNAVI 2.0
HTTPS Yes Yes
Web File Management Yes Yes
NAS Remote Replication Yes No
External HDD Backup/restore Backup/restore Backup/restore
FTP Server Yes Yes
Web Download Station BT/emule/HTTP/FTP BT/emule/HTTP/FTP
Web Server Yes Yes
SQL Server Yes Yes
DLNA Certificated DLNA 1.5 DLNA 1.5
Facebook upload Yes Yes
uPnP/DLNA Media Server Yes Yes
iTunes Server Yes Yes
Squeezebox Server Yes No
Mobile Media Center Yes Yes
Photo Album Yes Yes

Chapter 2: SmartStor NAS Introduction
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Wake On LAN Yes Yes
Power on/off schedulely Yes Yes
Disk Spin-Down Yes Yes
Max User Accounts 512 512
Max Group 256 256
Max Shared Folder 1024 1024
Max Concurrent Connections 64 64
Max Mail Alert e-mail address 32 32
UPS Support Yes Yes
Network Recycle Bin Yes Yes
Dynamic DNS Yes Yes

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Chapter 3: Installation and Setup
3.1 Task 1: Unpacking the SmartStor NAS
The SmartStor NAS box contains the following items:
․ SmartStor NAS Unit
․ Quick Start Guide
․ Screws for disk drives (1 package)
․ Ethernet cable
․ Power cord
․ CD with SmartNAVI software, Product Manual and Quick Start Guide
Warning
The electronic components within the SmartStor are sensitive to
damage from Electro-Static Discharge (ESD). Observe
appropriate precautions at all times when handling the SmartStor
or its subassemblies.
Important
To configure the SmartStor, you must install SmartNAVI. See
“Installing the SmartNAVI(Recommend)” on page 8.

Chapter 3: Installation and Setup
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Figure 1. SmartStor 2 Bay NAS Front View
Figure 2. SmartStor 2 Bay Rear View
System Status LED
Power Button
Ethernet Activity LED
Drive Activity LED
Drive Status LED
Drive Carrier
Disk Drive
Power Connection
RJ45 Network Connection
USB Connection
Cooling Fan

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Figure 3. SmartStor 4 Bay NAS Front View
Note: This SmartStor is shown without the front door.
Warning
Please note that the keyhole of the upper and lower side, to avoid
the machine damage or can not be used.
Figure 4. SmartStor 4 Bay Rear View

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3.2 Task 2: Installing Disk Drives
You can populate the SmartStor NAS with SATA 1.5 Gb/s or 3.0 Gb/s disk drives.
For optimal performance, install disk drives of the same model and capacity.
Your disk drives will become a RAID Volume on the SmartStor.
To install disk drives:
1. Open the door on the front of the SmartStor enclosure.
2. Pull a disk drive carrier from the enclosure. See Figure 1.
3. Carefully lay the disk drive into the drive carrier, so that the screw holes on
the sides of the carrier align with the screw holes in the drive. See Figure 5.
Figure 5. Disk drive installed in a drive carrier
SATA Data and Power Connectors
Disk Carrier Handle

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4. Insert the screws through the holes in the drive carrier and into the sides of
the disk drive.
․ Install only the counter-sink screws supplied with the SmartStor.
․ Install four screws per drive.
․ Snug each screw. Be careful not to over-tighten.
5. Reinstall the drive carrier into the SmartStor enclosure.
Repeat steps 2 through 5 until all of your disk drives are installed.
6. Close the door on the front of the SmartStor.
3.3 Task 3: Connecting to the Network
To connect the SmartStor to your network:
1. Attach one end of the network cable to the RJ45 network connection. See
Figure 2 and 4.
2. Attach the other end of the network cable to your Ethernet hub or switch.
3.4 Task 4: Connecting the Power
To power the SmartStor:
1. Attach the power cord on the back of the SmartStor enclosure and plug the
other end into the power source. See Figure 2 and 4.
2. On the front of the SmartStor, press the power button. See Figure 1 and 3.
It takes about a minute to boot the SmartStor. When fully booted:
․ The System Status LED turns to normal status color. See Figure 1 and
3.
․ The system might take 2 minutes for boot up. After boot up successful,
buzzer beeps one time.
3.5 Task 5: Installing the SmartNAVI(Recommend)
SmartNAVI is a client utility which helps users connect their PC/Mac to
SmartStor NAS. It's also provide management and client backup function for
SmartStor users.
OS Support
The following operating systems support SmartNAVI:
․ Windows XP 32BIT Professional with SP3
․ Windows XP 64BIT XP 64 with SP2
․ Windows Vista 32/64 BIT Enterprise with SP2
․ Windows Server 2003 R2 32/64 BIT with SP2
․ Windows Server2008 32/64 BIT enterprise with SP2
․ Windows 7 32/64 BIT

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․ Mac OS 10.4.x and above
Installation: Windows
To install the SmartNAVI on a Windows PC:
1. Insert the CD into your PC’s CD-ROM.
2. Double-click the SmartNAVI installer icon (right).
3. Click the Next button to begin installation.
The License Agreement screen appears.
4. Click the “I accept the terms...” option, then click the Next button.
The Choose Destination Location screen appears.

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5. Optional. Click the Browse... button to choose a new install location for the
software.
Click the Next button.
The Ready to Install screen appears.
6. Click the Install button to proceed with installation.
When the installation is finished, the final installation screen appears.

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7. Click to Finish button to close the installer.
With the Online Registration box checked, your browser will open and go
directly to the Promise product registration website. Thank you for taking the
time to register.
The installer adds a SmartNAVI icon to the:
․ Start menu
․ Application tray
SmartNAVI loads automatically every time your Windows OS starts.
Installation: Mac
1. Please double-click the SmartNAVI.dmg file to open and
install the disk of SmartNAVI Image. (right)
2. Click the SmartNAVI Image to open the folder. (right)
3. Drag the SmartNAVI.app icon to the
right side Applications folder.

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3.6 Connecting to Web Promise Advanced Storage Manager
(WebPASM)
The WebPASM software is factory-installed on the SmartStor system.
WebPASM runs in the browser on your PC. You can access WebPASM:
․ From browser directly . See page 12.
․ Connect WebPASM form SmartNAVI. See page 13.
From browser directly
To log into WebPASM in your browser:
In the Browser address field, type in the IP address of the SmartStor.
Note that the IP address shown below is only an example. The IP address
you type into your browser will be different.
․ WebPASM uses an HTTP connection.............................................http://
․ Enter the SmartStor’s IP address......................................203.67.129.38
․ Add.............................................................................................../admin/
Together, your entry looks like this: http://203.67.129.38/admin/

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Connect WebPASM form SmartNAVI
To log into WebPASM from SmartNAVI:
1. Right-click the SmartStor NAS in the Device list.
2. Choose the Open Advanced Management item
to start the browser and open WebPASM.
Your default browser starts and the WebPASM login screen displays.
SmartNAVI in
Windows
SmartNAVI in
Mac OS X

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4. Type admin in both the User Name and Password fields, then click the
Login button.
The user name and password are case sensitive.
Note: For more information about WebPASM, see “Chapter 6: WebPASM”
on page 132.
3.7 Shutting Down the SmartStor
To shut down the SmartStor, press and hold the power button for four seconds.
The system status LED turns red, then goes dark.
To restart the SmartStor, press the power button again.

Chapter 4: File and Printer Sharing by the SmartStor NAS
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Chapter 4: File and Printer Sharing by the SmartStor NAS
4.1 Setting up a Network Drive on a Windows PC
You can also use SmartNAVI for this purpose, see “Mounting a Share Folder /
Creating a Network Drive” on page 83. If your PC does not have SmartNAVI, use
the following procedure to setup a Network Drive with My Network Places.
To setup a network drive:
1. On the Windows desktop, double-click the My Network Places icon.
2. Click the Search button in the toolbar.
If the Search button is not shown, from the View menu, choose Toolbars,
then Standard Buttons.

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3. In the Computer name field, type the IP address of the SmartStor and click
the Search button.
The SmartStor appears in the search results list.