Promise Smartstor NS4600 User manual

SMARTSTOR
NS4600
ProductManual
Version 1.0

SmartStor NS4600 Product Manual
ii
Copyright
© 2009 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any kind,
either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
This version of the Product Manual supersedes all previous versions.
Recommendations
In this Product Manual, the appearance of products made by other companies,
including, but not limited to software, servers, and disk drives, is for the purpose
of illustration and explanation only. Promise Technology does not recommend,
endorse, prefer, or support any product made by another manufacturer.

iii
Contents
Chapter 1: Introduction to SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Protocol Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Key Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Compatible Backup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Client OS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Browser Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Chapter 2: Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Unpacking the SmartStor NS4600 . . . . . . . . . . . . . . . . . . . . . . . . . .5
Installing Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Connecting the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
OS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Installation: Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Installation: Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Setting up the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Connecting to PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Browser Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Finding the SmartStor’s IP Address . . . . . . . . . . . . . . . . . . . . .22
PASM in your Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
PASM in SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
PASM in Bonjour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Shutting Down the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Chapter 3: Connecting to the SmartStor . . . . . . . . . . . . . . . . . . . . . .29
Setting up a Network Drive on a Windows PC . . . . . . . . . . . . . . . .29
Setting up a Network Drive on a UNIX or Linux PC . . . . . . . . . . . .33
On a Windows or Macintosh PC . . . . . . . . . . . . . . . . . . . . . . . .33
Setting up UNIX/Linux Service . . . . . . . . . . . . . . . . . . . . . .33
Setting up File Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
On the UNIX/Linux PC with Command Line Interface . . . . . . .34
On the Linux PC with Graphic Desktop . . . . . . . . . . . . . . . . . .35
Setting up a Network Drive on a Macintosh PC . . . . . . . . . . . . . . .37
In PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
On the Macintosh Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

SmartStor NS4600 Product Manual
iv
Chapter 3: Connecting to the SmartStor, cont.
Connecting a USB Printer to SmartStor . . . . . . . . . . . . . . . . . . . . .41
Setting up the Print Server on SmartStor . . . . . . . . . . . . . . . . . . . .42
Setting up Windows Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Setting up Linux Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Setting up Macintosh Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Connecting a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Windows PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Linux PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Macintosh PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Disconnecting a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Setting-up Apple iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Downloading the Firefly Plug-in . . . . . . . . . . . . . . . . . . . . . . . .54
Installing the Firefly Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Installing and Configuring Apple iTunes . . . . . . . . . . . . . . . . . .56
Chapter 4: One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Enabling One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Creating a Backup Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Performing a One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . . .64
Viewing Your Backup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Restoring Backed-up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Chapter 5: Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Accessing Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Picture Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Displaying a Picture File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Downloading a Picture File . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Video Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Playing a Video File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Downloading a Video File . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Music Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Playing a Music File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Downloading a Music File . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Making a New Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Adding a Music File to an Existing Playlist . . . . . . . . . . . . . . . .72
Playing Music File from a Playlist . . . . . . . . . . . . . . . . . . . . . . .72
Deleting a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Contents
v
Chapter 6: SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Working with SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Opening the MSN Window . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Opening the Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Choosing a SmartNAVI Language . . . . . . . . . . . . . . . . . . . . . .77
Starting the Advanced Storage Manager (PASM) . . . . . . . . . .78
MSN Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
SmartNAVI Tray Icon (Windows only) . . . . . . . . . . . . . . . .78
Viewing SmartNAVI Information . . . . . . . . . . . . . . . . . . . . . . . .78
Locking the SmartNAVI Window . . . . . . . . . . . . . . . . . . . . . . . .79
Closing SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Alternative Method for Windows . . . . . . . . . . . . . . . . . . . . .79
Managing Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Creating the Default User . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Changing User Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Changing User Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Viewing a List of Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Creating a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Viewing a List of Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Adding Members to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Deleting Members from a Group . . . . . . . . . . . . . . . . . . . . . . . .83
Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Viewing Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Setting Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Managing RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Creating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Expanding a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Viewing RAID Volume Status . . . . . . . . . . . . . . . . . . . . . . . . . .87
Viewing a List of RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . .87
Recreating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Managing Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Doing a Backup Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
MSN Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Tray Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Scheduling a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Viewing Backup Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Changing a Scheduled Backup . . . . . . . . . . . . . . . . . . . . . . . . .92

SmartStor NS4600 Product Manual
vi
Chapter 6: SmartNAVI, cont.
Managing Backups, cont.
Deleting a Scheduled Backup . . . . . . . . . . . . . . . . . . . . . . . . . .93
Restoring Backed-up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Viewing the Backup Event Log . . . . . . . . . . . . . . . . . . . . . . . . .94
Saving the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Clearing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Managing Share Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Creating a Share Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Opening a Share Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Viewing a List of Share Folders . . . . . . . . . . . . . . . . . . . . . . . .97
Changing Share Folder Permissions . . . . . . . . . . . . . . . . . . . .97
Deleting a Share Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Mounting a Share Folder /
Creating a Network Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Un-mounting a Share Folder /
Disconnecting a Network Drive . . . . . . . . . . . . . . . . . . . . . . . . .98
Setting up a Share Folder for Time Machine . . . . . . . . . . . . . .98
Making Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Configuring a NAS System . . . . . . . . . . . . . . . . . . . . . . . . . . .100
One Click Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Advanced Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Changing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . .102
Locating the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Choosing a Default NAS System . . . . . . . . . . . . . . . . . . . . . .103
Enabling or Disabling Event Notification . . . . . . . . . . . . . . . . .103
Enabling Event Notification . . . . . . . . . . . . . . . . . . . . . . . .103
Disabling Event Notification . . . . . . . . . . . . . . . . . . . . . . .104
Viewing the System Event Log . . . . . . . . . . . . . . . . . . . . . . . .104
Adding Application Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . .104
Viewing a List of Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Viewing Plug-in Version Numbers . . . . . . . . . . . . . . . . . . . . .105
Enabling and Disabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . .106
Enabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Disabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Removing Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Rebooting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Shutting Down the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .107
Using SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Restarting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Contents
vii
Chapter 6: SmartNAVI, cont.
Managing Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Adding a Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Drag and Drop Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Dragging and dropping files . . . . . . . . . . . . . . . . . . . . . . .110
Batch Downloading Files . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Viewing the Download List . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Removing a Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Pausing and Resuming a Download . . . . . . . . . . . . . . . . . . . .112
Pausing a Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Resuming a Download . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Viewing the Downloaded List . . . . . . . . . . . . . . . . . . . . . . . . .112
Opening a Downloaded File . . . . . . . . . . . . . . . . . . . . . . . . . .112
Deleting a Downloaded File . . . . . . . . . . . . . . . . . . . . . . . . . .113
Using Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Viewing Playlists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Creating a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Playing a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Renaming a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Deleting a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Playing a Single Music or Video File . . . . . . . . . . . . . . . . . . . .116
Managing Photo Albums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Making an Album . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Part 1: Making your Album . . . . . . . . . . . . . . . . . . . . . . . .118
Part 2: Exporting or Uploading your Album . . . . . . . . . . .119
Part 3: Viewing your Album . . . . . . . . . . . . . . . . . . . . . . .119
Viewing an Album . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Editing an Album . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Deleting an Album . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Chapter 7: PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Connecting to PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
PASM in your Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
PASM in SmartNAVI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
PASM in Bonjour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Method 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Method 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Choosing a Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

SmartStor NS4600 Product Manual
viii
Chapter 7: PASM, cont.
Navigating in PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Logging out of PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Setting up SmartStor with the Setup Wizard . . . . . . . . . . . . . . . . .130
Step 1 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Step 2 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Step 3 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Step 4 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Step 5 Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Finish Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Managing Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Viewing a List of Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Changing the Administrator’s Password . . . . . . . . . . . . . . . . .132
Changing a User's Password . . . . . . . . . . . . . . . . . . . . . . . . .133
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Viewing a List of Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Creating a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Adding Members to a Group . . . . . . . . . . . . . . . . . . . . . . . . . .134
Removing Members from a Group . . . . . . . . . . . . . . . . . . . . .134
Deleting a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Viewing Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Setting Quotas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Managing File & Print Services . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Setting up Windows Access . . . . . . . . . . . . . . . . . . . . . . . . . .137
Setting up Windows Service . . . . . . . . . . . . . . . . . . . . . . .137
Setting up File Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Setting up UNIX/Linux Access . . . . . . . . . . . . . . . . . . . . . . . .139
Setting up UNIX/Linux Service . . . . . . . . . . . . . . . . . . . . .139
Setting up File Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Setting up Macintosh Access . . . . . . . . . . . . . . . . . . . . . . . . .140
Setting up Macintosh Service . . . . . . . . . . . . . . . . . . . . . .140
Setting up File Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Setting up FTP Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Setting up FTP Service . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Setting up File Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Setting up your Print Server . . . . . . . . . . . . . . . . . . . . . . . . . .142
Setting up your DLNA Server . . . . . . . . . . . . . . . . . . . . . . . . .142
Viewing a List of Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Contents
ix
Chapter 7: PASM, cont.
Managing File & Print Services, cont.
Enabling and Disabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . .143
Enabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Disabling Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Viewing a List of Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Modifying Folder Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Adding a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Deleting a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Setting up Folder Sharing: Windows, Macintosh, FTP . . . . . .145
Setting up Folder Sharing: UNIX and Linux . . . . . . . . . . . . . .146
Managing RAID Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Viewing RAID Volume Status . . . . . . . . . . . . . . . . . . . . . . . . .147
Viewing Disk Drive Information . . . . . . . . . . . . . . . . . . . . . . . .148
Creating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Designating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Migrating a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Deleting a RAID Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Viewing an External USB Drive or Memory Stick . . . . . . . . . .151
Formatting an External USB Drive or Memory Stick . . . . . . . .151
Managing Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Viewing a List of Snapshot Backups . . . . . . . . . . . . . . . . . . . .152
Setting up a Snapshot Backup . . . . . . . . . . . . . . . . . . . . . . . .152
Scheduling a Snapshot Backup . . . . . . . . . . . . . . . . . . . . . . .153
Recovering Snapshot Backups . . . . . . . . . . . . . . . . . . . . . . . .153
Viewing the NAS Replication Schedule . . . . . . . . . . . . . . . . .154
Setting up NAS Replication . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Enabling One Touch Backup . . . . . . . . . . . . . . . . . . . . . . . . .155
Managing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . .156
Viewing Network Setup Information . . . . . . . . . . . . . . . . . . . .156
Making Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Working with Jumbo Frames . . . . . . . . . . . . . . . . . . . . . . . . .157
Working with DDNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Making DDNS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Making Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Viewing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Setting up SMTP Authentication . . . . . . . . . . . . . . . . . . . . . . .159
Sending a Test Message . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Viewing the Email Alert List . . . . . . . . . . . . . . . . . . . . . . . . . .160
Adding an Email Alert Recipient . . . . . . . . . . . . . . . . . . . . . . .161

SmartStor NS4600 Product Manual
x
Chapter 7: PASM, cont.
Making Management Settings, cont.
Deleting an Email Alert Recipient . . . . . . . . . . . . . . . . . . . . . .161
Upgrading the System Firmware . . . . . . . . . . . . . . . . . . . . . .161
Adding Application Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . .161
Removing Plug-ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Enabling and Disabling the Buzzer . . . . . . . . . . . . . . . . . . . . .162
Viewing UPS Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Setting up a UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Setting up System Standby . . . . . . . . . . . . . . . . . . . . . . . . . . .164
Managing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Setting System Date and Time . . . . . . . . . . . . . . . . . . . . . . . .165
Adjusting for Daylight Saving Time . . . . . . . . . . . . . . . . . . . . .165
Running the Network Time Protocol . . . . . . . . . . . . . . . . . . . .166
Viewing the Results of NTP Synchronization . . . . . . . . . . . . .166
Rebooting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Shutting Down the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . .167
Using PASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Restarting the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
Locating the SmartStor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . .168
Viewing Enclosure Information . . . . . . . . . . . . . . . . . . . . . . . .169
Enabling the Smart Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
Chapter 8: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .171
Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
RAID 0 – Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
RAID 1 – Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
RAID 5 – Block Striping with Distributed Parity . . . . . . . . . . . .174
RAID 10 – Mirror / Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
Automatic Rebuilding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
RAID Volume Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Contents
xi
Chapter 9: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Responding to an Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . .181
Checking the System Status LED . . . . . . . . . . . . . . . . . . . . . . . . .182
Checking Disk Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
Replacing a Failed Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Checking RAID Volume Status in PASM . . . . . . . . . . . . . . . . . . . .184
SmartStor Responds to a Critical RAID Volume . . . . . . . . . . .184
Responding to an Invalid RAID Volume . . . . . . . . . . . . . . . . .185
Checking File System Status in PASM . . . . . . . . . . . . . . . . . . . . .186
Rebuilding the File System . . . . . . . . . . . . . . . . . . . . . . . . . . .186
Checking the Event Log in PASM . . . . . . . . . . . . . . . . . . . . . . . . .187
Responding to Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Checking Enclosure Status in PASM . . . . . . . . . . . . . . . . . . . . . .191
Solving Network Connection Problems . . . . . . . . . . . . . . . . . . . . .192
Verifying Connections with SmartNAVI . . . . . . . . . . . . . . . . . .194
SmartStor Lockup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Checking Your Email Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Restoring the Default Password . . . . . . . . . . . . . . . . . . . . . . . . . .197
Resolving a Windows Firewall Issue . . . . . . . . . . . . . . . . . . . . . . .198
Chapter 10: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .205
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
Returning Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . .210
Appendix A: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213
Connection Problems After Restart . . . . . . . . . . . . . . . . . . . . . . . .216
Appendix B: Important Information . . . . . . . . . . . . . . . . . . . . . . . . .217
GNU General Public License . . . . . . . . . . . . . . . . . . . . . . . . . . . .217
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

SmartStor NS4600 Product Manual
xii

1
Chapter 1: Introduction to SmartStor
• About This Manual (page 1)
• Architecture (page 2)
• Protocol Support (page 2)
• Key Benefits (page 2)
• Specifications (page 3)
• Compatible Backup Software (page 4)
• Client OS Support (page 4)
• Browser Support (page 4)
Promise Technology’s SmartStor NS4600 is a network attached storage (NAS)
solution for external storage targeted for small and medium business (SMB)
users and small office/home office (SOHO) users.
With a NAS product, users can save their work and have access to files over the
network without having to carry around a disk drive or memory stick. The
Administrator can manage access privileges for greater security. Multiple backup
and synchronization functions protect your data.
About This Manual
This Product Manual describes how to setup, use, and maintain the SmartStor
NS4600. It also describes how to use:
• SmartNAVI software that you install and run on your Windows or Macintosh
PC
• Promise Advanced Storage Manager (PASM) software that runs on the
SmartStor
This manual includes a full table of contents, chapter task lists, and numerous
cross-references to help you find the specific information you are looking for.
Also included are four levels of notices:
Note
A Note provides helpful information such as hints or alternative
ways of doing a task.
Important
An Important calls attention to an essential step or point required
to complete a task. Important items include things often missed.

SmartStor NS4600 Product Manual
2
Architecture
The SmartStor NS4600’s architecture is based on the Intel IOP321, 600 MHz
microprocessor and the Promise PDC42819 Serial ATA RAID Controller. The
Gigabit Ethernet port is used for the data transfer and management. The USB
ports are used for a printer, expansion drives, and Uninterruptable Power Supply
(UPS).
Protocol Support
SmartStor NS4600 supports:
• Windows XP Professional, 2008 Server; and Vista Home Basic and
Enterprise clients through SMB and CIFS protocols
• UNIX and Linux clients through the NFS protocol
• Macintosh clients through the AFP protocol
• FTP clients through the FTP protocol
• DLNA clients through UPnP protocol with an optional plug-in
• Up to 16 concurrent connections
Key Benefits
• Easy-to-use browser-based management interface
• Data sharing over the network
• One-touch backup of designated file folders on client PC
• Snapshot backup for real-time image of the file system
• Remote NAS-to-NAS synchronization and backup
• Network print server with USB printer
• User, Group, and Quota management
• UPS support with automated shutdown
• Heterogeneous environment: Windows, UNIX, Linux, and Macintosh
Caution
A Caution informs you of possible equipment damage or loss of
data and how to avoid them.
Warning
A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.

Chapter 1: Introduction to SmartStor
3
Specifications
• Disk drive support:
• Four 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives
• Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions
to Serial ATA 1.0 specification (SATA II, phase I specification)
• SATA specification of 3 Gb/s transfers with CRC error-checking
• eSATA external hard drive
• USB external hard drive
• Hot-swapping of disk drives
• Tagged command queuing
• Native command queuing
• Drive roaming among channels
• S.M.A.R.T. status polled every 15 minutes
• Online capacity expansion
• RAID Level Migration
• Hot spare drives
• RAID Volume rebuilding
• Gigabyte rounding
• Background rebuilding
• Spin-down in system Standby mode
• RAID level support: RAID 0, 1, 5, and 10
• Large file system support up to 6 TB
• Unicode file name support
• SATA RAID Controller: Promise PDC42819
• Server on a Chip: Intel IOP321, 600MHz
• Networking: 10/100/1000 Mb/s Ethernet Port on motherboard
• USB ports: USB 2.0, up to 480 Mb/s, two Type-A connectors
• File protocols: SMB, CIFS, FTP, AFP, NFS
• Flash Memory: 16 MB, 16-bit
• Memory: 256 MB DDR II SDRAM
• Power Supply: 90-100W with PFC, 100-230V auto-ranging, 50-60Hz AC
• Network Time Protocol (NTP) client
• Error logging
• Phone home capability (email notification) to contact IT staff
• Wake-on-LAN support

SmartStor NS4600 Product Manual
4
• Power-on Automatic support
• Hardware monitoring of:
• Temperature, Operating: 5° to 35°C (41° to 95°F)
• Humidity, Operating: 10 to 85 percent
• Dimensions (H x W x D): 188.2 x 152.5 x 229.6 mm (7.4 x 6.0 x 9.0 in)
• Weight: 2.5 kg (5.5 lbs) without drives
Compatible Backup Software
SmartStor NS4600 is compatible with the following backup software products:
• Symantec Backup Exec System Recovery Server Edition
• Microsoft Backup Software for Windows 95/98/NT/2000/ME/XP
• Dantz Retrospect for Macintosh
Client OS Support
The following operating systems support SmartNAVI:
Browser Support
Choose one of the following browsers to use with PASM:
•Fan
• Temperature
•Power
• Disk status
• One-Touch button
• Enclosure status
• Windows Vista Home Basic
• Windows Vista Enterprise
• Windows Vista Enterprise 64-bit
• Windows Server 2008 Enterprise
• Windows XP Professional
• Mac OS 10.4.x
• Mac OS 10.5.x
• Internet Explorer 6 with SP2
• Internet Explorer 7
• Mozilla 1.7, 1.8
•Firefox3
• Netscape Navigator 7.2, 8.1,
9.0
• Safari (Mac OS X) 2, 3
• Google Web (Windows)

5
Chapter 2: Installation and Setup
• Unpacking the SmartStor NS4600 (page 5)
• Installing Disk Drives (page 7)
• Connecting to the Network (page 8)
• Connecting the Power (page 8)
• Installing the Software
• OS Support (page 8)
• Installation: Windows (page 9)
• Installation: Macintosh (page 12)
• Setting up the SmartStor (page 17)
• Connecting to PASM (page 22)
• Shutting Down the SmartStor (page 28)
Unpacking the SmartStor NS4600
The SmartStor NS4600 box contains the following items:
• SmartStor NS4600 Unit
•QuickStartGuide
• Screws for disk drives
(1 package)
• Ethernet cable
• Power cord
• CD with SmartNAVI software,
Product Manual and Quick Start
Guide
Warning
The electronic components within the SmartStor are sensitive to
damage from Electro-Static Discharge (ESD). Observe
appropriate precautions at all times when handling the SmartStor
or its subassemblies.
Important
To configure the SmartStor, you must install SmartNAVI. See
“Installing the Software” on page 8.

SmartStor NS4600 Product Manual
6
Figure 1. SmartStor NS4600 Front View
Figure 2. SmartStor NS4600 Rear View
Disk Drive
Drive Carrier
Disk Activity
LED
Ethernet
Activity LED
One Touch
Backup Button
Disk Status
LED
Note: This SmartStor is shown without the front door.
System Status
LED
Front Door
Lock
Power
Connection
USB
Connections
RJ45 Network
Connection
Disk Drive
Cooling Fan
Power
Button
eSATA
Connection

Chapter 2: Installation and Setup
7
Installing Disk Drives
You can populate the SmartStor NS4600 with SATA 1.5 Gb/s or 3.0 Gb/s disk
drives. For optimal performance, install disk drives of the same model and
capacity. Your disk drives will become a RAID Volume on the SmartStor.
To install disk drives:
1. Open the door on the front of the SmartStor enclosure.
2. Pull a disk drive carrier from the enclosure. See Figure 1.
3. Carefully lay the disk drive into the drive carrier, so that the screw holes on
the sides of the carrier align with the screw holes in the drive. See Figure 3.
Figure 3. Disk drive installed in a drive carrier
SATA Data and
Power Connectors
Disk Carrier Handle

SmartStor NS4600 Product Manual
8
4. Insert the screws through the holes in the drive carrier and into the sides of
the disk drive.
• Install only the counter-sink screws supplied with the SmartStor.
• Install four screws per drive.
• Snug each screw. Be careful not to over-tighten.
5. Reinstall the drive carrier into the SmartStor enclosure.
Repeat steps 2 through 5 until all of your disk drives are installed.
6. Close the door on the front of the SmartStor.
Connecting to the Network
To connect the SmartStor to your network:
1. Attach one end of the network cable to the RJ45 network connection.
See Figure 2.
2. Attach the other end of the network cable to your Ethernet hub or switch.
Connecting the Power
To power the SmartStor:
1. Attach the power cord on the back of the SmartStor enclosure and plug the
other end into the power source. See Figure 2.
2. On the front of the SmartStor, press the power button. See Figure 1.
It takes about a minute to boot the SmartStor. When fully booted:
• The System Status LED turns blue. See Figure 1.
• The buzzer beeps one time.
Installing the Software
The SmartNAVI software connects your PC to the SmartStor, sets up the
SmartStor, sets up network drives on your PC, and performs backups.
OS Support
The following operating systems support SmartNAVI:
• Windows Vista Home Basic
• Windows Vista Enterprise
• Windows Vista Enterprise 64-bit
• Windows Server 2008 Enterprise
• Windows XP Professional
• Mac OS 10.4.x
• Mac OS 10.5.x