Promise Vess A2600 User manual

Vess A-Series
NVR Storage Appliance
Product Manual
Version 1.2
© 2015 PROMISE Technology, Inc. All Rights Reserved.

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Vess A2000 Series NVR Storage Appliance Promise Technologies
Warning
This is a Class A product. In a domestic environment this product
may cause radio interference in which case the user may be
required to take adequate measures.
Warning
The electronic components within the Vess enclosure are
sensitive to damage from Electro-Static Discharge (ESD). Observe
appropriate precautions at all times when handling the Vess or its
subassemblies.
Warning
Turn off the power and disconnect the power cord before
servicing this device.

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Product Manual
Also included are four levels of notices:
Warning
A Warning noties you of probable equipment damage or loss of data, or the
possibility of physical injury, and how to avoid them.
Caution
A Caution informs you of possible equipment damage or loss of data and how to
avoid them.
Important
An Important message calls attention to an essential step or point
required to complete a task, including things often missed.
Note
A Note provides helpful information such as hints or alternative ways of
doing a task.

Vess A2000 Series NVR Storage Appliance Promise Technologies
Contents
Introduction 1
Vess A-ClAss series OVerView 2
SyStem management 2
speCifiCAtiOns 3
HArdwAre 4
Front Panel Hardware 4
Front Panel ledS6
rear Panel Hardware 10
Hardware Setup 19
UnpACking 20
MOUnting tHe Vess ClAss A series in ArACk 21
mounting a3u encloSure in arack 22
mounting a2u encloSure in arack 25
instAlling disk driVes 29
number oF driveS required 29
MAnAgeMent pAtH COnneCtiOns 37
COnneCt tHe pOwer39
pOwer OnenClOsUre 41
Power onveSS a2600/a2600S41
Power onveSS a2200/a2200S44
connect to iScSi Storage area network (San) 45
instAll riser CArd in Vess A2600/A2600s47
instAll pCieCArds in Vess A2200/A2200s54
Managing with WebPAM PROe 58
logging into webPam Proe58
quick linkS menu 62
uSing tHe webPam ProeinterFace 63
cHooSing adiSPlay language 65
sUbsysteM MAnAgeMent 68
bACkgrOUnd ACtiVities 69
manage background activitieS SettingS 70
media Patrol 75
MAnAging ACtiVity sCHedUles 76
eVent lOgs 77
AdMinistrAtiVe tOOls 78
reStore Factory deFault SettingS 78
User MAnAgeMent 79
viewing uSer inFormation 79
making uSer SettingS 79
creating auSer 81
view network SettingS 83
SoFtware management 83
email Service 88
PerFormance monitoring 90
COntrOllers 92
view controller inFormation 92
viewing controller StatiSticS 94
controller SettingS 95
enClOsUres 96
encloSure inFormation 96
encloSure temPerature SenSor SettingS 97
buzzer SettingS 97
pHysiCAl driVes 98
disk ArrAys And lOgiCAl driVes 100
logical drive management 102
spAre driVes 103
lOgiCAl driVe sUMMAry 104
Managing with CLU 105
uSing tHe clu 107
acceSSing online HelP 111
exiting tHe clu 111
logging out oF tHe cli 111
logging back into tHe cli and clu 111
MAnAging tHe sUbsysteM (ClU) 112
making SubSyStem SettingS (clu) 112
running media Patrol (clu) 113

Product Manual Contents
locking or unlocking tHe SubSyStem (clu) 113
view SubSyStem date and time (clu) 114
MAnAging tHe rAid COntrOllers (ClU) 115
viewing controller inFormation (clu) 115
making controller SettingS (clu) 116
MAnAging tHe enClOsUre (ClU) 118
viewing tHe encloSureS Summary (clu) 118
viewing encloSure inFormation (clu) 119
making encloSure SettingS (clu) 119
viewing Power SuPPly StatuS (clu) 120
toview tHe StatuS oF tHe Power SuPPlieS:120
viewing cooling unit StatuS (clu) 120
viewing temPerature SenSor StatuS (clu) 121
viewing voltage SenSor StatuS (clu) 121
locating an encloSure (clu)122
pHysiCAl driVe MAnAgeMent (ClU) 123
viewing aliSt oF PHySical driveS (clu) 123
making global PHySical drive SettingS (clu) 124
viewing PHySical drive inFormation (clu) 125
viewing PHySical drive StatiSticS (clu) 126
Setting an aliaS (clu) 126
locating aPHySical drive (clu) 126
MAnAging disk ArrAys (ClU) 128
viewing aliSt oF diSk arrayS (clu) 128
creating adiSk array (clu) 129
creating adiSk array – automatic (clu) 129
creating adiSk array – exPreSS (clu) 130
creating adiSk array – advanced (clu) 131
deleting adiSk array (clu) 133
making diSk array SettingS (clu) 134
viewing diSk array inFormation (clu) 135
enabling media Patrol, Pdm, and Power management on adiSk
array (clu) 136
rebuilding adiSk array (clu) 137
running media Patrol on adiSk array (clu) 137
running Pdm on adiSk array (clu) 138
running tranSition on adiSk array (clu) 139
locating adiSk array (clu) 139
MAnAging spAre driVes (ClU) 140
viewing aliSt oF SPare driveS (clu) 140
creating aSPare drive (clu) 141
making SPare drive SettingS (clu) 142
running SPare cHeck (clu) 142
deleting aSPare drive (clu) 143
MAnAging lOgiCAl driVes (ClU) 144
creating alogical drive (clu) 144
deleting alogical drive (clu) 146
viewing logical drive inFormation (clu) 147
viewing logical drive StatiSticS (clu) 147
viewing tHe logical drive cHeck table (clu) 148
making logical drive SettingS (clu) 148
initializing alogical drive (clu) 149
running redundancy cHeck (clu) 150
locating alogical drive (clu) 150
MAnAging bACkgrOUnd ACtiVity (ClU) 151
viewing current background activitieS (clu) 151
making background activity SettingS (clu) 152
wOrking witH tHe eVent Viewer (ClU) 153
viewing runtime eventS (clu) 154
clearing runtime eventS (clu) 154
viewing nvram eventS (clu) 155
clearing nvram eventS (clu) 155
MAnAging Users (ClU) 156
viewing uSer inFormation (clu) 156
creating auSer (clu) 157
cHanging uSer SettingS (clu) 158
cHanging uSer PaSSword (clu) 159
deleting auSer (clu) 160
sOftwAre MAnAgeMent (ClU) 161
email SettingS (clu) 161

Vess A2000 Series NVR Storage Appliance Promise Technologies
SlP SettingS (clu) 162
web Server SettingS (clu) 162
SnmP SettingS (clu) 163
managing SnmP traP SinkS (clu) 164
CleAring stAtistiCs (ClU) 165
restOring fACtOry defAUlts (ClU) 166
bUzzer 167
making buzzer SettingS 167
Silencing tHe buzzer 167
Managing with the CLI 168
oPening tHe cli on windowS168
oPening tHe cli on linux 169
tAble Of sUppOrted COMMAnds 170
nOtes And COnVentiOns 172
Maintenance 223
replACing ApOwer sUpply 224
removing tHe old Power SuPPly 224
inStalling anew Power SuPPly 225
cHange SyStem Fan veSS a2200/a2200S226
Troubleshooting 228
HOw dO i knOw wHen AdriVe is fAiling? 229
cHeck drive StatuS ledS229
anticiPating Hard drive ProblemS 233
rebuilding adiSk array 236
How to rebuild adiSk array237
HOw tO sAVe AserViCe repOrt 239
tHe alarm buzzer iS Sounding, wHat doeS tHiS mean? 241
reinStalling tHe oPerating SyStem 243
FAQ248
Contacting Technical Support 249
limited warranty 253
Appendix: driver instAllAtion And UpdAte 257
uPdate/inStallation requirementS 258
UpdAte/instAll tHe driVer 259
UninstAll driVer 265
HOw tO CHeCk driVer VersiOn 267
cHeck verSionS witH cli 267
cHeck verSionS witH webPam Proe269
cHeck verSionS in windowS device manager 270
Appendix: WindoWs system recovery 272
diFFerent wayS to backuP tHe SyStem diSk 273
beFore you Start 274
VirtUAl HArd disk 275
cHeck available SPace 275
create tHe virtual Hard diSk For SyStem backuP 276
SimPle windowS SyStem backuP 286
sCHedUled windOws bACkUp 313
ScHedule SyStem backuP to raid - windowS 7 313
ScHedule SyStem backuP to network - windowS 7 316
ScHedule SyStem backuP to raid - windowS 2008 Server 320
ScHedule SyStem backuP to network - windowS 2008 Server 325
systeM reCOVery 330
create tHe recovery environment 331
reStore From raid 332
reStore From dvd 336
reStore From network drive 339
Appendix: io terminAl BoArd informAtion 345
i/o terminal board FeatureS 346
Pin aSSignmentS 347
How to uSe tHe i/o recePtacle 349
oPeration examPleS 350
terminal board Faq 358

IntroduCtIon
The Vess A-Class NVR storage appliance is specially engineered for medium to large scale IP video surveillance
deployment. The Vess A-Class Series is ideally suited for continuous surveillance in banks, malls, casinos, factories,
warehouses, and similarly sized commercial, residential, governmental or private enterprises. The subsystems are
capable of continuous recording and playback operation without dropping frames for networked installations of
32 to 100 High-Denition IP cameras.
Vess A-Class NVR storage appliances are available with your choice of Windows or Linux operating systems, a
Video Management Software suite, and disk drives in order to streamline the installation and integration process.
The Vess A-Class Series subsystems are stand-alone devices with internal RAID storage, eliminating need for
additional servers, controllers, separate enclosures etc. The Vess A-Class Series uses the renowned PROMISE
RAID engine for maximum reliability, all drive bays are hot-swappable, and models are available with redundant
power supplies to ensure data safety and uninterrupted operation.
The Vess A-Class Series models include PCIe slots for added exibility. The PCIe slots are suitable for video
graphics cards, video encode/decode cards, RAID cards, or other useful function available on the PCIe platform.
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Product Manual Introduction

Vess A-ClAss serIes oVerVIew
SyStem management
The Vess A-Class Series are shipped with either Windows Embedded Standard 7 Runtime (WS7P) or Linux
CentOS 6.3 operating systems depending on customer preference.
mAnAgement interfAces
• Browser-based management with WebPAM PROe
• Command Line Interface (CLI)
• Command Line Utility (CLU)
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Vess A2000 Series NVR Storage Appliance Promise Technologies

Vess Model A2200/A2200s A2600/A2600s
Form factor 2U, 19” rack mount or desktop 3U, 19” rack mount
Function NVR server NVR server
Operating system Linux or Windows Linux or Windows
Drives supported Six 3.5” SATA (3Gb/s or 6Gb/s)* Sixteen 3.5” SATA (3Gb/s or 6Gb/s)*
Storage Expansion
(iSCSI & JBOD) Up to 118 HD Up to 128 HD
RAID support 0, 1, 1E, 3, 5, 6, 10, 30, 50 0, 1, 1E, 3, 5, 6, 10, 30, 50, 60
RAID stripe size 64K, 128K, 256K, 512K, 1MB 64K, 128K, 256K, 512K, 1MB
Max. LUNs 256/system 32/array 256/system 32/array
Hot swap drives Yes Yes
Controller Single Single
Graphics Ivy Bridge Intel® HD Graphics
4000
Ivy Bridge Intel® HD Graphics
P4000
Memory 8GB DDR (up to 16 GB) 8GB DDR (up to 16 GB)
Processor Intel® Core™ i3 Dual-core 4-thread Intel® Xeon® Processor E3
Quad-core 8-thread
PSU 450W single or 500W N+1 450W single or 500W N+1
System fans Swappable fan Swappable fan
Dimensions 44 x 40 x 88 cm 45 x 46 x 140
Weight 10.4kg(22.9 lbs) w/o drives, 14.9kg
(32.8lbs) w/drives
15.9kg(35.1 lbs) w/o drives, 27.9kg
(61.5lbs) w/drives
*Can use 6 Gb/s hard disk drive but they will run at 3 Gb/s
speCIfICAtIons
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Product Manual Introduction

HArdwAre
The following section provides a summary of the front and back panel hardware features of the Vess Class A
Series enclosures.
Front Panel Hardware
The front panel of Vess Class A Series enclosures provide access to drives carriers. Some A-Series units are
shipped with secure covers to protect the drive carriers from being unintentionally removed.
For all Vess Class A Series enclosures, defective drives can be replaced without interruption of data availability
to the host computer. If so congured, a hot spare drive will automatically replace a failed drive, securing
the fault-tolerant integrity of the logical drive. The self-contained hardware-based RAID logical drive provides
maximum performance in a compact external enclosure.
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Vess A2000 Series NVR Storage Appliance Promise Technologies

front of vess A2600/A2600s
The Vess A2600/A2600s enclosure features handles on each side used to secure the enclosure to an equipment
rack. The system power button and two USB ports are located on the left side, and most of the front LED
indicators are located on the right side.
Vess A2600s/A2600 front view
Drive carriers Power and
Status LEDs
Vess A2600s/A2600 front view with secure cover
cover Power and
Status LEDs
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Product Manual Introduction

Front Panel ledS
Descriptions of the LED behavior and function for Vess A-Class Series enclosures.
vess A2600/A2600sfront pAnel led
Left side LED behavior for the Vess A2600/A2600s
LED Description
OPAS USB Lights GREEN if an OPAS device (USB disk) is detected, RED if the OPAS operation
has failed, blinks GREEN when an OPAS operation is in progress.
Drive Carrier LEDs (located on all drive carriers)
Drive Status Each drive carrier has two LEDs on the right side of the front, the Drive Status LED lo-
cated above the Activity LED. The Drive Status LED displays GREEN when a drive is
congured and working properly. When the lights are RED the HDD requires manual
replacement. ORANGE indicates background RAID activity on this particular HDD, no
user action is required.
Drive Activity Flashes BLUE during drive activity.
Vess A2600/A2600s Front Panel LEDs - Left side
USB ports
OPAS LED
Power button
Drive Status
one LED per carrier
Activity
one LED per carrier
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Vess A2000 Series NVR Storage Appliance Promise Technologies

Right side LED behavior for the Vess A2600/A2600s
LED Description
Power Lights BLUE to indicate the system is powered on. Blinks BLUE in shutdown mode.
System Status Lights GREEN when healthy, RED if there is a critical problem (LD ofine, fan mal-
function, voltage out of range, system temperature alert), blinks RED for HDD high
temperature alert remains dark when not ready.
Global RAID Status Lights GREEN when healthy or RED if any RAID volume is ofine, ORANGE for
critical state of any logical drive.
Global HDD Activity Blinks BLUE to indicate one or more drives are being accessed, remains dark when
no drives are being accessed.
Recording RED indicates application running.
System Heartbeat Blinks BLUE slowly at regular intervals to indicate the rmware and software are
operating normally.
Vess A2600/A2600s Front Panel LEDs - Right side
Global RAID Status
Power
System Status
System Heartbeat
Global HDD Activity
Recording
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Product Manual Introduction

front of vess A2200/A2200s
The Vess A2200 and Vess A2200s are shipped with a lockable front secure cover to provide physical security
for installed hard disks and cooling unit module. Use the tubular key shipped with the unit to lock or unlock this
cover to access the six hard drive carrier trays and removable cooling unit in front.
The left panel contains the power button, various LEDs, USB ports and the tubular lock.
Power button
Secure
panel lock
Vess A2200s/A2200 front view with secure cover
Vess A2200s/A2200 front view with cover removed
System Fan
module Hard drive carriers
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Vess A2000 Series NVR Storage Appliance Promise Technologies

Front panel LED behavior for Vess A2200/A2200s system:
LED Description
Power Lights BLUE to indicate the system is powered on. Blinks BLUE in shutdown mode.
System Status Lights GREEN when healthy, RED if there is a critical problem (LD ofine, fan malfunc-
tion, voltage out of range, system temperature alert), blinks RED for HDD high tempera-
ture alert remains dark when not ready.
Global RAID
Status
Lights GREEN when healthy or RED if any RAID volume is ofine, ORANGE for critical
state of any logical drive.
Global HDD
Activity
Blinks BLUE to indicate one or more drives are being accessed, remains dark when no
drives are being accessed.
HDD Status One LED for each HDD carrier. Each LED lights GREEN when healthy, RED if the RAID
member is ofine or there is a physical disk error, ORANGE indicates the drive is rebuild-
ing, and a dark LED indicates either no drive is installed or the drive is not congured.
Fan Status Lights GREEN when healthy, RED indicates a fan in the CPU module is not operating in
normal range, ORANGE indicates the CPU fan module is not present.
Network One LED for each LAN port. Lights BLUE to indicate a valid link, blinks BLUE to indicate
activity on the port.
OPAS USB Lights GREEN if an OPAS device (USB disk) is detected, RED if the OPAS operation has
failed, blinks GREEN when an OPAS log dump is in progress.
Recording RED indicates application running.
vess A2200/A2200sfront pAnel led
Vess A2200s/A2200 front view with cover removed
Power
button
OPAS
USB
HDD Status LEDs
HDD
Activ-
ity
Recording
Network Link/Activ-
ity
Power
System
Status
Fan Status
Global RAID Status
Vess A2200/2200s Le panel LED
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Product Manual Introduction

rear Panel Hardware
The backplane of the Vess A-Class Series enclosure provides access to the power supply (or power supplies),
local management connection (via USB keyboard and VGA or HDMI monitor port), iSCSI (Ethernet) data ports,
some units also provide I/O connections for audio sensor and alarm systems. The A2600/A2600s backplate
includes the system fan.
vess A2600/A2600sreAr pAnel overvieW
The Vess A2600 enclosure features 3 hot-swappable power supplies (PSU) while the Vess A2600s enclosure
is equipped with a single PSU that is not hot-swappable. Both enclosures are available with the alarm (RS-422)
and audio (RS-485) I/O terminal block connection option. For detail on the control panel connections and LED
indicators, please see the relevant sections below.
Note
The Vess A2600s featuring a single power supply will not be available for general
distribution. This model will be made available by special order only.
PSU
fan
Power
switch
Power insert
Ports and LED indicators on control panel
System fan Raiser card slots
Vess A2600s rear view
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Vess A2000 Series NVR Storage Appliance Promise Technologies

Vess A2600 rear view
PSU fans
Power inserts Ports and LED indicators on control panel
System fan Raiser card slots
PSU fan Power switch
pictured in “ON” position
Power insert
Ports and LED indicators on control panel
System fan Raiser card slots
Vess A2600s with oponal sensor/alarm IO ports rear view
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Product Manual Introduction

Vess A2600 with oponal sensor/alarm IO ports rear view
PSU fans
Power inserts Ports and LED indicators on control panel
System fan Raiser card slots
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Vess A2000 Series NVR Storage Appliance Promise Technologies

vess A2600 BAckplAte led indicAtors
The LEDs on the backplate include LEDs for System Fan and Ethernet data ports. The A2600 also has an LED
on each of the hot-swappable PSUs.
LED Description
System Fan A steady GREEN LED indicates normal fan function. A RED LED indicates fan failure, the
fan must be replaced.
Ethernet
Link/Act and
Speed
The LED located below each port, on the left side, lights GREEN when connected, ashes
GREEN when there is activity on the port and remains dark no connection has been estab-
lished. The LED on the lower right of each port indicates connection speed, GREEN is 100
Mbps, ORANGE is 1000 Mbps.
PSU
(Vess A2600)
The power supply LEDs on the A2600 light GREEN to indicate normal operation. A RED
LED indicates a problem or unit failure.
The Vess A2600/A2600s data and management connections are located on the backplate below the cooling
unit and to the right of the PSU (PSUs).
Vess A2600 with oponal sensor/alarm IO ports rear view
Fan Status LED Gigabit Ethernet port LEDs
Gigabit Ethernet ports
VGA port
HDMI port
Audio I/O ports
Vess A2600/A2600s backplate connecons and LED indicators
RS-232 Ports
1 2
RS-422/RS-485 connections
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Product Manual Introduction

vess A2600 BAckplAte connections
Access to physical data and management connections are located on the backplate of the Vess A2600/A2600s
including the optional I/O connections for sensor and alarm systems.
Feature Description
HDMI Provides video out connection for HDMI enabled monitors used to view the management
interface using CLI, CLU or WebPAM PROe.
VGA This is also used for a video out connection for VGA monitors, it is also used to view the
management interface using CLI, CLU or WebPAM PROe.
USB Use to connect to a USB keyboard for managing the Vess A-Class Series, or use it to trans-
fer data to or from a USB memory device.
RS-232
Port 1
This is used for control line connection to an uninterruptible power supply (UPS).
RS-232
Port 2
Use this to connect to analog cameras via the analog camera input cable.
Note: This connector cannot be used at the same time as the RS-422/485 connector.
Audio In Use for input from a peripheral audio device, such as a microphone. Plug-In Power micro-
phones are supported.
Audio Out Use for output (line out) peripheral audio device (speakers, for example).
RS-422/
RS-485
Use this to connect to analog cameras via the analog camera input cable.
Note: This connector cannot be used at the same time as the RS-232 connector.
Note
Analog camera connections are available through either the RS-232 Port 2 or the
RS-422/RS-485 connections. These cannot be used simultaneously.
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Vess A2000 Series NVR Storage Appliance Promise Technologies