
6
TROUBLESHOOTING
WARNING: Always turn off dispenser and unplug from power outlet before inspecting or starting
any maintenance.
WATER IS LEAKING
•Bottlemayhavealeak.Removeandinstallnewbottle.
WATER DOES NOT FLOW FROM DISPENSER
• Makesurebottleisnotempty;ifempty,replacebottle.
• Makesuretopushdownonfaucetfully.
• Inspecttoseeifthereisapinholeinthebottle;ifso,replacebottle.
• CheckvalveonSPILL-PROOFdispenserinsert;makesureitisallowingairintothereservoir.
WATER TASTES BAD
• Dispensermayneedtobecleaned(seeCLEANINGANDSANITIZING).
WATER NOT HOT OR COLD ENOUGH
• Checktomakesuredispenserispluggedinandtheswitchisturnedon.
• Testelectricaloutletbyplugginginanotherelectricaldevicetoensureoutletisworkingproperly.
• Afusemaybeblownorthecircuitbreakermaybetripped;ifneeded,replacefuseorresetbreaker.
• Dispensermaybeplacedindirectsunlightormaybetooclosetoaheatsource;trymovingdispenserintoacoolshadedarea.
• Coldtemperaturecontrol:thermostatissettodeliverwateratapproximately50ºF(10ºC).
• Hottemperaturecontrol:non-adjustablethermostatissettodeliverwateratapproximately180ºF(82ºC).
DISPENSER IS NOISY
• Makesurethedispenserisonaleveloororcounterstrongenoughtosupportitwhenfullyloaded.
• Itisnormalforthebottletomakeagurglingnoiseaswaterllsthetank.
• Itisnormalforthedispenserorwaterbottletoshakewhenthecoolingsystemcycleso.
• Someoperatingnoisefromthecompressorandhottankisnormal.
PARTICLES FLOATING IN WATER
• Dispensermayneedtobecleaned(seeCLEANINGANDSANITIZING).
• Alwaysensurelabelisfullyremovedfrombottlecapbeforeplacingondispenser.
• Callyourwaterserviceproviderifproblempersists.
DISPENSER NEEDS TO BE STORED
• Alwaysdrainwatercompletelyusingthehottankdrainlocatedonthebackofthedispenserbeforeshippingorstoring.
TO PROPERLY DISPOSE OF YOUR DISPENSER
• Yourolddispensermayhaveusedaregulatedrefrigerantinitscoolingsystem.Theserefrigerantsarebelievedtoharm
stratosphericozone.Ifyouarethrowingawayyourolddispenser,makesuretherefrigerantisremovedandrecoveredfor
properdisposalbyanEPA-certiedtechnician.Ifyouintentionallyreleasethisrefrigerant,youcanbesubjecttonesand
imprisonmentunderprovisionsofenvironmentallegislation.
WARNING: The Limited 1-Year Warranty and Underwriters’ Laboratory and CE listings for the dispensers
are invalidated if any alterations, modications, or use or misuse in combination with any other machines
or devices is deemed to be the source of any claim. See warranty document for complete terms and
conditions. DS Waters of America, Inc. accepts no liability (including for bodily injury) resulting from any
alterations, misuse, neglect, accidents, improper installations or repairs. The appliance is not intended
for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack
of experience and knowledge without supervision by a person responsible for their safety.
IMPORTANT: The customer acknowledges that water, like other liquids, can cause damage to surfaces.
The customer takes full responsibility for placing the dispenser within a residence or business
and acknowledges that failure to address drips, leaks or spillages is at the customer’s risk.
©2012DSWatersofAmerica,Inc.