
6
TROUBLESHOOTING
WARNING: Always turn off dispenser and unplug from power outlet before inspecting or starting
any maintenance.
WATER IS LEAKING
•Bottlemayhavealeak.Removeandinstallnewbottle.
WATER DOES NOT FLOW FROM DISPENSER
• Makesurebottleisnotempty;ifempty,replacebottle.
• Makesuretopresswaterselectbuttonpriortopressingwaterdispenserbutton(seeHOWTOINSTALLANDUSE).
• Inspecttoseeifthereisapinholeinthebottle;ifso,replacebottle.
• CheckvalveonSPILL-PROOFdispenserinsert;makesureitisallowingairintothereservoir.
WATER TASTES BAD
• Dispensermayneedtobecleaned(seeCLEANINGANDSANITIZING).
WATER NOT HOT OR COLD ENOUGH
• Checktomakesuredispenserispluggedinandtheswitchisturnedon.
• Afusemaybeblownorthecircuitbreakermaybetripped;ifneeded,replacefuseorresetbreaker.
• Dispensermaybeplacedindirectsunlightormaybetooclosetoaheatsource;trymovingdispenserintoacoolshadedarea.
• Checkcoldthermostatsetting:turn1/4clockwiseforcoolerwater.
DISPENSER IS NOISY
• Makesurethedispenserisonaleveloororcounterstrongenoughtosupportitwhenfullyloaded.
• Itisnormalforthebottletomakeagurglingnoiseaswaterllsthetank.
• Itisnormalforthedispenserorwaterbottletoshakewhenthecoolingsystemcycleso.
• Someoperatingnoisefromthecompressorandhottankisnormal.
DISPENSER DISPLAY LIGHTS ARE NOT LIGHTED AND SYSTEM IS NOT OPERATING
(LIMITED TO MODELS WITH DISPLAY PANEL)
• Moisturemayhavecontactedinternaldisplayboards.
• Unplugfor2hoursandrestartbypluggingindispenserusingaGFCIoutlet.
PARTICLES FLOATING IN WATER
• Dispensermayneedtobecleaned(seeCLEANINGANDSANITIZING).
• Alwaysensurelabelisfullyremovedfrombottlecapbeforeplacingondispenser.
• Callyourwaterserviceproviderifproblempersists.
DISPENSER NEEDS TO BE STORED
• Alwaysdrainwatercompletelyfromdispenserbeforeshippingorstoring.
TO PROPERLY DISPOSE OF YOUR DISPENSER
• Yourolddispensermayhaveusedaregulatedrefrigerantinitscoolingsystem.Theserefrigerantsarebelievedtoharm
stratosphericozone. Ifyouarethrowingawayyourolddispenser,makesuretherefrigerantisremovedandrecoveredforproper
disposalbyanEPA-certiedtechnician.Ifyouintentionallyreleasethisrefrigerant,youcanbesubjecttonesandimprisonment
underprovisionsofenvironmentallegislation.
WARNING: The Limited 1-Year Warranty and Underwriters’ Laboratory and CE listings for the dispensers are
invalidated if any alterations, modications, or use or misuse in combination with any other machines or devices
is deemed to be the source of any claim. See warranty document for complete terms and conditions. DS Waters
of America, Inc. accepts no liability (including for bodily injury) resulting from any alterations, misuse, neglect,
accidents, improper installations or repairs. The appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of experience and knowledge without supervision
by a person responsible for their safety.
IMPORTANT: The customer acknowledges that water, like other liquids, can cause damage to surfaces. The
customer takes full responsibility for placing the dispenser within a residence or business and acknowledges that
failure to address drips, leaks or spillages is at the customer’s risk.
©2012DSWatersofAmerica,Inc.