Puretec SOL-E1 Series User manual

User Guide
Automatic Timer Water Softening Appliance
SOL-E1 Commercial Series
For correct operation & installation it is essential to observe these instructions.NOV2019

2 Installation & Operation Manual Copyright © Puretec Pty Ltd 2019
What's Inside
What's Inside
Puretec Customer Service ............................................................................................................................3
Installation Record ............................................................................................................................................4
Before Installation..............................................................................................................................................5
Specications........................................................................................................................................................7
Exploded Diagram..............................................................................................................................................8
Parts Identication.............................................................................................................................................9
Installation Procedure...................................................................................................................................10
Programming .....................................................................................................................................................14
Start-Up ................................................................................................................................................................15
Regeneration......................................................................................................................................................15
Replenishment of Salt Supply ..................................................................................................................16
Type of Salt to Use.........................................................................................................................................16
Brine Tank Clean-Out (Yearly)...................................................................................................................16
Media Replacement........................................................................................................................................16
Bypass Valve Operation - optional accessory .................................................................................17
Troubleshooting Guide..................................................................................................................................18
Warranty...............................................................................................................................................................22

3Copyright © Puretec Pty Ltd 2019 SOL-E1 Commercial Series User Guide
Puretec Customer Service
Puretec Customer Service
Thank you for purchasing a Puretec Sorol Automatic Timer Water Soening System. Your
system is a proven performer manufactured from only quality materials and components.
It will give years of reliability and trouble free operation if maintained properly.
This user guide is designed for Puretec SOL-E1 Water Treatment Systems. Be careful to
ensure the information and illustration is applicable to your particular unit.
Caution: Do not use with water that is microbiologically unsafe or without
adequate disinfection before or aer the system.
The systems are designed for metropolitan supply water but can be used in other
situations. For other types of water supply, please contact your local Puretec dealer.
Puretec Water Soeners are designed to run economically for many years, dependent on
the initial installation and periodic maintenance.
Flush system for 5 minutes or more, aer any period of non-use, more than 2 weeks.
Note: For point of entry installations an approved dual check backow prevention device
must be installed.
When line pressure exceeds 500 kPa, a pressure limiting valve must be installed.
Note: Water soener salt not supplied.
Installation Note: A water lter system/tap, like any product, has a limited life and may
eventually fail. Also sometimes failure happens early due to unforeseen circumstances.
To avoid possible property damage, this product should be regularly examined for
leakage and/or deterioration and replaced when necessary. A drain pan, plumbed to an
appropriate drain or outtted with a leak detector, should be used in those applications
where any leakage could cause property damage, and/or the water supply should be
turned o if no one is home/present.

4 Installation & Operation Manual Copyright © Puretec Pty Ltd 2019
Product Information
Model Number:
Serial / Batch Number:
Purchased from:
Date of Installation:
Installer / Plumber Details:
Regen Frequency: ________ Days
Water Analysis Information
Hardness: ___________ ppm / mg/L
Iron: ___________ ppm / mg/L
Manganese: ___________ ppm / mg/L
pH: ___________
TDS (Total Dissolved Salts): ___________ ppm / mg/L
Conductivity: ___________ EC / uS/cm
Chloride: ___________ ppm / mg/L
Sodium: ___________ ppm / mg/L
Installation Record
For future reference, ll in the following data:
Installation Record

5Copyright © Puretec Pty Ltd 2019 SOL-E1 Commercial Series User Guide
Before Installation
Professional Installation Required
• Installation requires shutting water o to home, cutting home water supply pipe
and using a welding torch to add piping and ttings. Specialised tools and skills are
required, this must be completed by a qualied tradesperson.
Make Sure Your Water Has Been Thoroughly Tested
• An analysis of your water should be made prior to the selection of your water
conditioning equipment. Your dealer will generally assist with this service for
you, and may send a sample to an independent laboratory for analysis and
recommendations. Enter your analysis information on page 4 for your permanent
record.
• Soeners are designed to reduce hardness but can handle reasonable amounts
of soluble iron if consideration is given to content when selecting model and
regeneration settings. For best results contact Puretec to discuss.
Install Water Conditioning Equipment Correctly
Select the location of your water soener with care. Various conditions which contribute
to proper location are as follows:
• Install as close as possible to a drain.
• Install in correct relationship to other water treatment equipment. Contact Puretec
for assistance.
• Install the soener in the supply line BEFORE the water heater. Temperatures above
43.3°C (110°F) will damage the soener and void the warranty.
• DO NOT install the soener in a location where freezing temperatures occur.
Freezing may cause permanent damage and will also void the warranty.
• DO NOT install where water hammer conditions may occur without installing an
arrestor.
• Allow sucient space around the installation for easy servicing. Provide a non-
switched 240V power source for the control valve.
Before Installation

6 Installation & Operation Manual Copyright © Puretec Pty Ltd 2019
Before Installation
• The control valve, ttings and/or bypass are designed to accommodate minor plumbing
misalignment but are not designed to support the weight of a system or the plumbing.
• Do not use petroleum jelly, oils, other hydrocarbon lubricants or spray silicone anywhere.
A silicon lubricant may be used on the black o-rings but it is not necessary.
• Do not use pipe dope or other sealants on threads. Thread seal tape is the preferred
sealant but is not necessary on the nut connection or caps because of o-ring seals.
• All plumbing should be done in accordance with local plumbing codes. The pipe size for
the drain line should be a minimum of ⅝”.
• Avoid getting primer and solvent cement on lter system.
• Install grounding strap on metal pipes if required.
• Ensure the system is protected against high pressure and extreme temperatures.
Things to Remember While Planning Your Installation:
• All installation procedures MUST conform to local plumbing codes.
• If lawn sprinklers, a swimming pool, or geothermal heating/cooling or water for
other devices/activities are to be treated by the Sorol system, a larger model MUST
be selected to accommodate the higher ow rate, treated water volume, plus the
backwashing requirements of the Sorol system. Contact Puretec for assistance.
WARNINGS
Note: Solder joints must be done prior to connecting to the valve ttings. Leave at least 6”
between the tting and solder joints when soldering pipes. Failure to do this could cause
heat damage to the ttings.
This should be carried out by a qualied tradesman.

7Copyright © Puretec Pty Ltd 2019 SOL-E1 Commercial Series User Guide
Specications
Specications
Operating Pressure Min/Max 140 - 520 kPa
Operating Temperature Min/Max: 0 - 48 °C (protect from
freezing)
Electrical Connection: 240V / 50 Hz
Inlet/outlet Connection: 25 mm
Drain Connection: ⅝”
Overow Connection: ⅝”
SOL-45 SOL-60
Width (mm) (W): 260 mm 300 mm
Height (mm) (H): 1570 mm 1525 mm
Maximum Salt Storage
Capacity: 75 kg 75 kg
(W)
430
900
(H)

8 Installation & Operation Manual Copyright © Puretec Pty Ltd 2019
Exploded Diagram
Exploded Diagram
2
1
3
4
5
7
6
10
9
11
12
13
14
15
8

9Copyright © Puretec Pty Ltd 2019 SOL-E1 Commercial Series User Guide
Parts Identication
Outlet 1"
Control Panel
Inlet 1"
Diagram Identication
Item Part no Description
1 - Presure Tank
2 WTD2030 Riser Pipe
3 WTD1010 Top Screen
4 WTD3030 Pressure Tank UV Sheild
5 WTV4000 Automatic Valve
6 WTB5070 Plastic Fitting Kit, Elbow
7 WTB2100 Valve Cover
8 - Drain Tube Assembly
9 WTV5135 Transformer, Suit Auto Valve
Item Part no Description
10 WTV5000 Bypass Assembly (purchased
separately)
11 KTV6SVC ⅜" Black Tubing
12 KEC66 ⅜" Elbow Connector
13 WTB4190 Brine Pickup Assembly
14 WTB2200 Brine Tank
15 WTB5150 2 Piece Overow
Brine ⅜”
Drain ⅝”
Parts Identication

10 Installation & Operation Manual Copyright © Puretec Pty Ltd 2019
Installation Procedure
⅝" Tubing for drain and
overow (refer to page 13)
Bag of Salt (refer to page
16 for the type of salt to
be used)
Installation Procedure
Ensure water has been tested, Input values into Table on page 4 and the
analysis has been inspected by Puretec.
3
Water Analysis Information
Hardness ___________ ppm / mg/L
Iron ___________ ppm / mg/L
Manganese ___________ ppm / mg/L
pH ___________
TDS (Total Dissolved Salts) ___________ ppm / mg/L
Conductivity ___________ EC / uS/cm
Chloride ___________ ppm / mg/L
Sodium ___________ ppm / mg/L
130
0.3
0.1
7
275
404
121
96
✓
✓
Customer Service Helpline
1300 140 140 (AU) 0800 130 140 (NZ)
✓
Extra items required:
2
Unpack the equipment. Ensure all parts are present and have not been damaged in
trasport. You should have:
1
User Guide
Automatic Timer Water Softening Appliance
SOL-E1 Commercial Series
Forcorrect operation & installation it is essential to observe these instructions.
JAN2019
Water Soener
User GuideDrain Tube Assembly
(2m of ⅜" tubing)
Bypass Assembly
(purchased separately)
Media

11Copyright © Puretec Pty Ltd 2019 SOL-E1 Commercial Series User Guide
Installation Procedure
Position the Multitrol System on a level surface.
Environmental conditions
Operating temperature: 0 - 48 °C
Water conditions
Temperature: 0 - 50 °C
Pressure: 140 - 520 kPa
4
Media Installation
The Media has been shipped seperately to avoid damage in transit.
The length of the internal riser pipe is pre-set and does not need adjustment.
1. Position the system on a at surface close to a drain or a properly
trapped outlet, in a position when the system can service all lines
requiring treated water. The system should be placed far enough
away from any water heaters to avoid any hot water backow
into the system. A weatherproof powerpoint and surge protector is
recommended.
2. Plug or cover the top end of the riser pipe in the tank making sure no
media can enter the tube.
3. Ensure that the riser pipe is sitting in the cradle at the base of the tank.
Then using a wide mouth funnel, place the media in the tank as per the
numbering on the buckets. (Buckets are labelled 2, 3 etc. Put No. 2 in
rst, followed by 3, etc. as required.)
Note: vessel and head are always labelled as No.1.
4. Remove the plug or cover from the riser pipe making sure you do not li
the riser pipe. Top up tank with water. Screw valve onto the tank (hand
tight is usually sucient), making sure the distributor tube is properly
inserted into the valve.
5

12 Installation & Operation Manual Copyright © Puretec Pty Ltd 2019
Installation Procedure
Connecting the Sorol System
Connect the Sorol System to main plumbing. Do not solder brass adapters while
they are inserted in the control module.
7
Apply plumbing tape to
the nipple as required.
Connect the pipe work to the
valve, refer to page 9 for
identication.
FOLLOW LOCAL
PLUMBING CODES
Installing the Bypass (purchased separately)
Uninstall the plastic
ttings by turning the knob
counterclockwise.
Connect the bypass assembly followed
by the plastic ttings. Hand tighten the
knobs, do not overtighten.
Refer to page 17 for bypass operation.
6

13Copyright © Puretec Pty Ltd 2019 SOL-E1 Commercial Series User Guide
Programming
6.1 Plug into an uninterrupted electrical outlet.
Note: All electrical connections must be connected accordingly to local codes.
6.2 Proceed to ‘Programming’ section
11
Connecting the Drain Line
Locate the 300mm drain tube and attach to the drain connection, refer to page 9 for
identication of the drain port.
Connecting the Overow
Connecting Brine Line
8
10
9
Connect tubing onto the 5/8” overow
tting (tubing not supplied) and run the
line to the drain. Do not connect the
overow into the drain line, as it must
be a direct and separate line to the
drain. Allow an air gap as per the drain
line. Make sure the drain is not higher
than the overow.
Locate Elbow Fitting in the Brine Tank, remove black tubing and dispose. Connect 2 m
length of 3/8 black tubing between Brine Line and Elbow Fitting.
(refer to diagrams in step 8 and 10)
Connect extra tube (tubing not supplied)
onto the 5/8” drain line from the valve
to the drain. Ensure the drain line is not
kinked. The line must not travel more
than 2.4m up from the valve, otherwise
increase the diameter of the drain line.
Connect drain and overow to sewer or
stormwater, whatever is approved by local
authority for salty discharge water.
Ensure drain line has an adequate air gap
of 2 times the pipe diameter or 25 mm,
whichever is larger.
OVERFLOW
BRINE
BRINE DRAIN
Installation Procedure

14 Installation & Operation Manual Copyright © Puretec Pty Ltd 2019
Programming
GENERAL OPERATION
When the system is operating one of two displays will be shown. Pressing
 or  button will alternate between the displays. One of the displays
is always the current time of day (to the nearest hour).
The second display is the days remaining until the next regeneration.
If the days remaining is equal to one, a generation will occur at the
next present regeneration time. The user can scroll between displays as
desired.
If the system has called for a regeneration that will occur at the present
time of regeneration, the arrow will point to Regen.
OTHER SETTINGS - these have been factory set (only adjust if required)
13
Time - Hour
PM
Days To Regen
Regen
Min. Fill
Regen
Hour
SET
SET
12
SET
SET
Time - Hour
PM
Days To Regen
Regen
Min. Fill
Regen
Hour
OR
Time - Hour
PM
Days To Regen
Regen
Min. Fill
Regen
Hour
SET SET
Time - Hour
PM
Days To Regen
Regen
Min. Fill
Regen
Hour
RETURN TO
NORMAL MODE
Time - Hour
PM
Days To Regen
Regen
Min. Fill
Regen
Hour
SET
2
Step 1: From normal mode, press SET +  buttons simultaneously for 5
seconds and release.
Step 2: Regeneration Time: Set the clock to the hour the regeneration
should occur by using the
 or  buttons. Once the hour is chosen,
press SET and repeat for MINUTES. Factory setting is 2 AM.
Press SET to go to STEP 3.
Step 3: Days to Regen: This is factory set to 3 (3 days between regenera-
tions). The allowable range is 1 to 99. Refer to "Regeneration" to set
correct regen days.
Press SET to exit Installer Displays and Settings.
The system is factory set to regenerate at 2 AM. If there is a demand for
water when the system is regenerating, untreated water will be used.
SET TIME OF DAY
Step 1: Press SET for 5 seconds
Step 2: Current time: set HOUR by using the  +  button then press
SET. Repeat for MINUTES.
Aer a power outage, the time of day will need to be reset.
Programming - E1
Time - Hour
PM
Days To Regen
Regen
Min. Fill
Regen
Hour
SET
SET
Time - Hour
PM
Days To Regen
Regen
Min. Fill
Regen
Hour
An arrow points to the
word Regen if a regenera-
tion is expected ‘Tonight’.
MANUAL REGENERATION
Sometimes there is a need to regenerate the system, sooner than when
the system calls for it, usually referred to as a manual regeneration. There
may be a period of heavy water usage because of guests or a heavy
laundry day.
To initiate a manual regeneration at the preset delayed regeneration time,
simultaneously press
 +  buttons together and release. The arrow
will point to the word Regen if a regeneration is expected ‘tonight’. To can-
cel the regeneration simultaneously press
 +  buttons and release.
To initiate a manual regeneration immediately, simultaneously press

+
 buttons together for 3 seconds. The system will begin to regenerate
immediately. The request cannot be cancelled.
REGENERATION MODE
When the system begins to regenerate, the display will change to indicate
the cycle of the regeneration process that is occurring and an arrow will
also point to Regen. The system will run through the steps automatically
and will reset itself to provide treated water when the regeneration is
completed.

15Copyright © Puretec Pty Ltd 2019 SOL-E1 Commercial Series User Guide
Start-Up
Now programming is completed (if required) you are ready to start the system.
1. Fill the brine tank with ‘water soener’ salt to approximately half full (salt not included).
This will require approximately 75 kg (this is only required initially).
2. Add approximately 15 litres of water to the salt in the brine tank. This is only required
for the initial setup. Note: the water level will change, this is normal.
3. Open the nearest tap downstream of the lter system (aer the lter system).
4. Allow water to ow through the system slowly, and allow all air to escape out of the
closest tap. Wait until the water is owing out of the tap and then increase the ow
slowly up to full ow. Allow to run for 5 - 10 minutes.
5. Close the opened tap and check for leaks.
6. Conduct a full manual regeneration.
7. Your system is ready for use.
E1 Valve (Regeneration Time: 90 mins)
This valve is factory set to regenerate every third day. The required frequency of
regeneration is dependant on the contaminates level and the amount of water used. Refer
to the table below. To change the regeneration setting refer to the ‘programming’ section.
MODEL CAPACITY OF SYSTEM (L) WITH DIFFERENT HARDNESS LEVELS
100 mg/L 200 mg/L 300 mg/L 400 mg/L 500 mg/L
SOL45-E1 27000 13500 9020 6770 5410
SOL60-E1 37200 18600 12400 9300 7440
Regeneration
Start-Up
POWER LOSS
Your Puretec electronic control valve maintains the time for up to 8 hours using the internal PCB battery if power is interrupted. Nonvolatile memory stores
the stats & programming & are not aected by power outages. Aer 8 hours of backup use, replace the battery with a type 2032, 3-volt lithium coin cell
battery. If the time ashes on & o aer a power loss the time of day should be reset & the at battery replaced.
In the unlikely event of a power loss during backwash, when power is restored, a dry-reset should be performed (refer to page 18 ), followed by a manual
backwash/regeneration (refer to page 14) if convenient.

16 Installation & Operation Manual Copyright © Puretec Pty Ltd 2019
Replenishment of Salt Supply
Replenishment of Salt Supply
The salt storage capacity of the brine tank is approximately 75 kg. During each regeneration a
small amount of salt is consumed, thus requiring periodic replenishment for a continuous supply
of treated water (the frequency and salt dosage level is dependent on the regeneration sched-
ule).
We recommend to maintain the salt level in the brine tank to 1/2 to 2/3 full. The water level in
the brine tank is maintained automatically and does not require manual intervention. NOTE: The
water level is usually below the salt level & therefore cannot be seen (this is as it should be).
Always replenish salt before the supply is exhausted.
Note: No extra water is required when topping up the salt level.
Type of Salt to Use
Any type of water soener salt may be used, but for best results, we recommend using coarse
solar salt called "water soener salt" or alternatively "pool salt".
Brine Tank Clean-Out (Yearly)
To help prevent service problems the brine tank should be emptied and ushed out with a
garden hose, when dirt and other insolubles accumulate on a regular basis. Shut o water inlet
supply and depressurise the system before service.
Steps to follow:
1. Disconnect brine line at either end.
2. Turn brine tank upside down and discard old salt.
3. Rinse out with a garden hose.
4. Reconnect brine line.
5. Before loading salt, using a pail or garden hose, add approximately 15 Litres of water
to the brine tank.
Media Replacement
Resin ordering code: RMK-SOL45 for SOL45-E1, RMK-SOL60 for SOL60-E1.
Customer Service Helpline at 1300 140 140 (AU) and 0800 130 140 (NZ) for more details.
The nuts and caps are designed to be unscrewed or tightened by hand or with the special plastic
wrench. If necessary a pliers can be used to unscrew the nut or cap. Do not use a pipe wrench
to tighten or loosen nuts or caps. Do not place screwdriver in slots on caps and/or tap with a
hammer.

17Copyright © Puretec Pty Ltd 2019 SOL-E1 Commercial Series User Guide
Bypass Valve Operation
SUPPLY WATER
EXITS
SUPPLY WATER
ENTERS NO WATER EXITS
SUPPLY WATER
IS SHUT OFF
FROM THE HOUSE
& THE VALVE
‘TREATED’ WATER
EXITS
SUPPLY WATER
ENTERS
SUPPLY WATER
EXITS
SUPPLY WATER
ENTERS
OF F
Normal Operation Bypass Operation
Diagnostic Mode Shut Off Mode
Bypass Valve Operation - optional accessory

18 Installation & Operation Manual Copyright © Puretec Pty Ltd 2019
Troubleshooting Guide
Troubleshooting Guide
PROBLEM POSSIBLE CAUSE SOLUTION
No display/blank screen on valve. A. Transformer not connected. A. Connect transformer.
B. No power at outlet/source. B. Use working outlet/repair outlet.
C. Switched outlet/improper voltage. C. Use uninterrupted outlet/ensure source is
delivering proper voltage.
D. Dead battery. D. Replace battery (CR2032).
E. Defective transformer. E. Replace transformer.
F. Defective PC Board. F. Replace PC Board.
Valve does not display correct time of day. A. Power outage(s). A. Reset time of day, replace battery
(CR2032).
B. Time of day set incorrectly. B. Reset to correct time of day.
C. Switched outlet. C. Use uninterrupted outlet.
D. Tripped breaker switch. D. Reset breaker switch.
E. Defective PC Board. E. Replace PC Board.
Valve regenerates at wrong time of day. A. Power outage(s). A. Reset time of day, replace battery
(CR2032).
B. Time of day set incorrectly. B. Reset to correct time of day.
C. Time of regeneration set incorrectly. C. Reset regeneration time.
Time of day flashes on and off. A. Power outage(s). A. Reset time of day, replace battery
(CR2032) and then perform a ‘dry’ reset.
Valve does not regenerate when performing a
manual regeneration.
A. No power to valve. A. Refer to ‘No display/blank screen on valve’.
B. Broken drive gear or drive cap assembly. B. Replace drive gear or drive cap assembly.
C. Broken piston rod. C. Replace piston rod.
Valve does not regenerate automatically, but
does when performing a manual regeneration.
A. Bypass valve in bypass position/faulty. A. Turn bypass to normal operation/replace
bypass.
B. Defective PC Board. B. Replace PC Board.
‘Dry’ Reset Procedure
From time to time, the valve may dis-
play an error code for various reasons.
The first troubleshooting step is to
perform a ‘dry’ reset.
Remove the faceplate, opening the tabs on either side of the valve. This will expose the
Power Circuit board with a number of wires connected.
On the bottom right hand corner is a 4 pin adaptor labelled ‘12VAC PWR’, disconnect the
adaptor and reconnect after 5 seconds. The valve will then whir twice, and should return
to the normal screen.
If the error message is still present, refer to the troubleshooting guide.

19Copyright © Puretec Pty Ltd 2019 SOL-E1 Commercial Series User Guide
Troubleshooting Guide
Troubleshooting Guide
PROBLEM POSSIBLE CAUSE SOLUTION
Hard / Untreated water delivered to service. A. Bypass valve is in bypass operation/faulty. A. Turn bypass to normal operation/replace
bypass.
B. Media is exhausted due to high water
usage.
B. Check program settings or diagnostics for
abnormal water usage.
C. Fouled media bed. C. Clean/replace media.
D. Water quality fluctuation. D. Test water and contact Puretec for
assistance.
E. No regenerant or low level of regenerant. E. Refill regenerant tank
F. Valve fails to draw regenerant. F. Refer to 'Valve fails to
draw in regenerant'
G. Insufficient regenerant level in regenerant
tank.
G. Contact Puretec for assistance
H. Leak from seal/spacer stack assembly. H. Clean/replace spacer stack assembly
Control valve uses too much regenerant. A. Incorrect refill setting. A. Contact Puretec for assistance.
B. Incorrect program setting. B. Contact Puretec for assistance.
C. Valve regenerating frequently. C. Check for leaking fixtures or system
undersized.
Regenerant being delivered to service. A. Low water pressure. A. Check incoming water pressure – water
pressure must remain at minimum of 25
psi.
B. Incorrect injector size. B. Replace injector with correct size for
application.
C. Restricted/kinked drain line. C. Check drain line for restrictions or debris, or
unkink drain line.
Excessive water in regenerant tank. A. Incorrect program settings. A. Contact Puretec for assistance.
B. Plugged injector. B. Clean/replace injector.
C. Loose/damaged drive cap assembly. C. Tighten/replace drive cap assembly.
D. Leak from seal/spacer stack assembly. D. Clean/replace spacer stack assembly.
E. Restricted/kinked drain line. E. Check drain line for restrictions or debris, or
unkink drain line.
F. Plugged backwash flow controller. F. Clean/replace backwash flow controller.
G. Plugged refill flow controller. G. Clean/replace refill flow controller.

20 Installation & Operation Manual Copyright © Puretec Pty Ltd 2019
Troubleshooting Guide
PROBLEM POSSIBLE CAUSE SOLUTION
Valve fails to draw in regenerant. A. Plugged injector. A. Clean/replace injector.
B. Regenerant piston failure. B. Clean/replace regenerant piston.
C. Leak in regenerant line. C. Inspect regenerant line for air leak.
D. Restricted/kinked drain line. D. Check drain line for restrictions or debris, or
unkink drain line.
E. Drain line too long or too high. E. Shorten length and or height.
F. Low water pressure. F. Check incoming water pressure – water
pressure must remain at minimum of 25
psi.
Water running to drain. A. Power outage during regeneration. A. Upon power being restored control
will finish the remaining regeneration
time. Reset time of day, replace battery
(CR2032).
B. Foreign material present in valve. B. Remove drive cap, piston and spacer
assemblies. Clean and relubricate
components, assemble the valve and run a
manual backwash.
C. Leak from seal/spacer stack assembly. C. Clean/replace spacer stack assembly.
D. Piston assembly failure. D. Clean/replace piston assembly.
E. Loose/damaged drive cap assembly. E. Tighten/replace drive cap assembly.
Error Code - 1001
Control unable to sense motor movement.
A. Motor not inserted fully into engage
position, motor wires broken or
disconnected.
A. Disconnect power, make sure the motor
is fully engaged, check for broken wires,
make sure two pin connector is connected
to the two pin connection on the PC Board
labelled MOTOR. Connect power and
perform a 'dry' reset.
B. PC Board not correctly installed. B. Ensure PC Board is correctly clipped into
drive bracket and perform a 'dry' reset.
C. Board unable to read middle reduction
gear.
C. Check foil on reduction gear; clean any
foreign material on the foil.
D. Missing/damaged reduction gears. D. Replace missing gears.
E. Defective PC Board. E. Replace PC Board.
Error Code - 1002
Control valve motor ran too short and was
unable to find the next cycle position and
stalled.
A. Foreign material lodged in valve. A. Clean/replace piston/spacer stack assembly.
Perform a 'dry' reset.
B. Mechanical binding. B. Check piston, spacer stack assembly, drive
bracket and main drive gear interface.
Perform a 'dry' reset.
C. Main drive gear too tight. C. Loosen main drive gear. Perform a 'dry'
reset.
D. Incorrect voltage being delivered to valve. D. Check voltage of power source. Perform a
'dry' reset.
E. Incorrect programming. E. Contact Puretec for assistance.