QNAP TS-364 User manual

TS-364
User Guide
Document Version: 2
29/09/2022

Contents
1. Preface
About This Guide........................................................................................................................................................3
Audience..................................................................................................................................................................... 3
Document Conventions.............................................................................................................................................3
2. Product Overview
About the TS-364........................................................................................................................................................4
Hardware Specications............................................................................................................................................4
Package Contents...................................................................................................................................................... 6
Components............................................................................................................................................................... 6
Front Panel.............................................................................................................................................................7
Rear Panel.............................................................................................................................................................. 7
System Board.........................................................................................................................................................8
Front Drive Numbering........................................................................................................................................ 9
Safety Information.....................................................................................................................................................9
Installation Requirements...................................................................................................................................... 10
Setting Up the NAS.................................................................................................................................................. 10
3. Installation and Conguration
Hardware Installation..............................................................................................................................................12
Drive Installation.................................................................................................................................................12
Connecting USB Expansion Units......................................................................................................................28
Replacing Memory Modules.............................................................................................................................. 30
QTS Installation........................................................................................................................................................36
Installing QTS Using Qnder Pro...................................................................................................................... 36
Installing QTS Using the Cloud Key...................................................................................................................39
Installing QTS Using an HDMI Connection...................................................................................................... 41
4. Basic Operations
Power Button........................................................................................................................................................... 43
Reset Button.............................................................................................................................................................43
USB One Touch Copy Button.................................................................................................................................. 44
LEDs...........................................................................................................................................................................44
Audio Alert................................................................................................................................................................45
5. NAS Migration
NAS Migration Requirements.................................................................................................................................46
Status and Setting Changes after NAS Migration................................................................................................46
Migrating a NAS....................................................................................................................................................... 47
Migrating NAS Data Using HBS 3...........................................................................................................................48
Preparing the Destination NAS......................................................................................................................... 48
Creating a One-Way Sync Job.............................................................................................................................49
Importing Local Users or Group Settings to the Destination NAS................................................................50
6. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 52
Hot-swapping Failed Drives....................................................................................................................................52
Recovering Unintentionally Removed Hard Drives............................................................................................. 52
Support and Other Resources................................................................................................................................53
TS-364 User Guide
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7. Glossary
Cloud Key.................................................................................................................................................................. 54
myQNAPcloud.......................................................................................................................................................... 54
myQNAPcloud Link..................................................................................................................................................54
Qnder Pro............................................................................................................................................................... 54
QNAP ID.................................................................................................................................................................... 54
QTS.............................................................................................................................................................................54
8. Notices
Limited Warranty..................................................................................................................................................... 55
Disclaimer................................................................................................................................................................. 55
Copyright and Trademarks.....................................................................................................................................55
GNU Public License..................................................................................................................................................56
CE Notice...................................................................................................................................................................63
UKCA Notice..............................................................................................................................................................63
FCC Notice.................................................................................................................................................................63
VCCI Notice............................................................................................................................................................... 64
BSMI Notice.............................................................................................................................................................. 64
SJ/T 11364-2006........................................................................................................................................................65
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1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default conguration settings and other supplementary
information.
Important notes provide information on required conguration settings and
other critical information.
Tips provide recommendations or alternative methods of performing tasks or
conguring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-364 User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-364
The TS-364 is equipped with an Intel® Celeron® N5105/N5095 quad-core processor (up to 2.9 GHz burst)
and can support up to 16 GB of DDR4 memory. The HDMI connections provide 4k multimedia output and the
USB One Touch Copy feature allows for easy data backup and synchronization. In addition to its two memory
slots, the TS-364 comes with two M.2 PCIe SSD slots to accommodate your data management needs.
Hardware Specications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Ordering P/N Memory
TS-364-N5095-4G 4 GB
Component TS-364-N5095-4G
Processor
CPU Intel® Celeron® N5105/N5095
Frequency 4-core/4-thread up to 2.90 GHz burst
Architecture 64-bit x86
Encryption engine AES-NI
Graphics Intel® UHD Graphics
Memory
Pre-installed memory 4 GB RAM: 1 x 4 GB DDR4 SODIMM
Memory slots 2 x DDR4 SODIMM
Important
Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more
than one memory slot, use QNAP modules with
identical specications.
Using unsupported modules may degrade
performance, cause errors, or prevent the operating
system from starting.
Maximum memory 16 GB RAM: 2 x 8 GB
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays 3 x 3.5-inch SATA 6 Gbps
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Product Overview 4

Component TS-364-N5095-4G
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Note
TS-364 drive tray caddies require additional drive tray
bases for installing 2.5-inch SATA drives.
You can purchase tray bases from QNAP or
an authorized reseller. For details, go to https://
shop.qnap.com/.
Hot-swapping The device supports hot-swapping drives except for the following:
• M.2 SSDs
M.2 SSD slots 2 x M.2 PCIe Gen 3 x2 NVMe
M.2 SSD form factor 2280
SSD cache acceleration support M.2 Slots 1 to 2
Network
2.5 Gigabit network interface 1 x 2.5 GbE RJ45
Note
The 2.5 Gigabit Ethernet port supports the following
network connectivity speeds: 2.5 GbE, 1 GbE, 100 Mb,
and 10 Mb.
External I/O Ports & Expansion Slots
USB ports • Front: 1 x USB 3.2 Gen 1 Type-A
Note
This USB port supports One Touch Copy.
• Rear: 2 x USB 3.2 Gen2 Type-A
HDMI ports 1 x HDMI 1.4b (up to 4096 x 2160 @ 30Hz)
Interface
Buttons • Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Tower
Dimensions (H x W x D) 142 x 150 x 260.1 mm
(5.59 x 5.90 x 10.24 in)
Net weight 1.64 kg (3.62 lbs)
Others
Power supply unit 65W, 100-240V AC, 50/60 Hz
TS-364 User Guide
Product Overview 5

Component TS-364-N5095-4G
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
To avoid potential battery explosion, causing injury or
damage to components, ensure that you replace the
existing battery with a battery of the same type.
Sound level 20.5 dB(A)
Note
The sound level was tested at a bystander position,
which is within one meter of the NAS. The test NAS
operated at low speed with the maximum number of
drives installed.
Fans System: 1 x 92 mm, 12V DC smart fan
Warning
To avoid potential injury or damage to components,
do not touch the fans while the NAS is connected to a
power source.
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-364 1
Drive tray caddy pins 3
AC power adapter 1
Power cord 1
Cat 5e Ethernet cable 1
Quick Installation Guide (QIG) 1
Components
TS-364 User Guide
Product Overview 6

Front Panel
No. Component No. Component
1 Status LED 7 M.2 SSD 1 LED
2 LAN LED 8 M.2 SSD 2 LED
3 USB LED 9 Power button
4 Drive 1 LED 10 USB One Touch Copy button
5 Drive 2 LED 11 USB 3.2 Gen 1 One Touch Copy Type-A port
6 Drive 3 LED - -
Rear Panel
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Product Overview 7

No. Component No. Component
1 Reset button 6 HDMI 1.4b port
2 USB 3.2 Gen 2 Type-A ports 7 Power input
3 2.5 Gigabit Ethernet activity LED 8 Kensington security slot
4 2.5 Gigabit Ethernet port (RJ45) 9 System fan
5 2.5 Gigabit Ethernet speed LED - -
System Board
Note
This image does not include the chassis.
No. Component No. Component
1 M.2 SSD slot 1 3 Memory slot 1
2 M.2 SSD slot 2 4 Memory slot 2
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Product Overview 8

Front Drive Numbering
Note
This image shows the NAS positioned on its left side.
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
• To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device
before installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
TS-364 User Guide
Product Overview 9