QNAP TS-364 User manual

TS-364
User Guide
Document Version: 2
29/09/2022

Contents
1. Preface
About This Guide........................................................................................................................................................3
Audience..................................................................................................................................................................... 3
Document Conventions.............................................................................................................................................3
2. Product Overview
About the TS-364........................................................................................................................................................4
Hardware Specications............................................................................................................................................4
Package Contents...................................................................................................................................................... 6
Components............................................................................................................................................................... 6
Front Panel.............................................................................................................................................................7
Rear Panel.............................................................................................................................................................. 7
System Board.........................................................................................................................................................8
Front Drive Numbering........................................................................................................................................ 9
Safety Information.....................................................................................................................................................9
Installation Requirements...................................................................................................................................... 10
Setting Up the NAS.................................................................................................................................................. 10
3. Installation and Conguration
Hardware Installation..............................................................................................................................................12
Drive Installation.................................................................................................................................................12
Connecting USB Expansion Units......................................................................................................................28
Replacing Memory Modules.............................................................................................................................. 30
QTS Installation........................................................................................................................................................36
Installing QTS Using Qnder Pro...................................................................................................................... 36
Installing QTS Using the Cloud Key...................................................................................................................39
Installing QTS Using an HDMI Connection...................................................................................................... 41
4. Basic Operations
Power Button........................................................................................................................................................... 43
Reset Button.............................................................................................................................................................43
USB One Touch Copy Button.................................................................................................................................. 44
LEDs...........................................................................................................................................................................44
Audio Alert................................................................................................................................................................45
5. NAS Migration
NAS Migration Requirements.................................................................................................................................46
Status and Setting Changes after NAS Migration................................................................................................46
Migrating a NAS....................................................................................................................................................... 47
Migrating NAS Data Using HBS 3...........................................................................................................................48
Preparing the Destination NAS......................................................................................................................... 48
Creating a One-Way Sync Job.............................................................................................................................49
Importing Local Users or Group Settings to the Destination NAS................................................................50
6. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 52
Hot-swapping Failed Drives....................................................................................................................................52
Recovering Unintentionally Removed Hard Drives............................................................................................. 52
Support and Other Resources................................................................................................................................53
TS-364 User Guide
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7. Glossary
Cloud Key.................................................................................................................................................................. 54
myQNAPcloud.......................................................................................................................................................... 54
myQNAPcloud Link..................................................................................................................................................54
Qnder Pro............................................................................................................................................................... 54
QNAP ID.................................................................................................................................................................... 54
QTS.............................................................................................................................................................................54
8. Notices
Limited Warranty..................................................................................................................................................... 55
Disclaimer................................................................................................................................................................. 55
Copyright and Trademarks.....................................................................................................................................55
GNU Public License..................................................................................................................................................56
CE Notice...................................................................................................................................................................63
UKCA Notice..............................................................................................................................................................63
FCC Notice.................................................................................................................................................................63
VCCI Notice............................................................................................................................................................... 64
BSMI Notice.............................................................................................................................................................. 64
SJ/T 11364-2006........................................................................................................................................................65
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1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default conguration settings and other supplementary
information.
Important notes provide information on required conguration settings and
other critical information.
Tips provide recommendations or alternative methods of performing tasks or
conguring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-364 User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-364
The TS-364 is equipped with an Intel® Celeron® N5105/N5095 quad-core processor (up to 2.9 GHz burst)
and can support up to 16 GB of DDR4 memory. The HDMI connections provide 4k multimedia output and the
USB One Touch Copy feature allows for easy data backup and synchronization. In addition to its two memory
slots, the TS-364 comes with two M.2 PCIe SSD slots to accommodate your data management needs.
Hardware Specications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Ordering P/N Memory
TS-364-N5095-4G 4 GB
Component TS-364-N5095-4G
Processor
CPU Intel® Celeron® N5105/N5095
Frequency 4-core/4-thread up to 2.90 GHz burst
Architecture 64-bit x86
Encryption engine AES-NI
Graphics Intel® UHD Graphics
Memory
Pre-installed memory 4 GB RAM: 1 x 4 GB DDR4 SODIMM
Memory slots 2 x DDR4 SODIMM
Important
Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more
than one memory slot, use QNAP modules with
identical specications.
Using unsupported modules may degrade
performance, cause errors, or prevent the operating
system from starting.
Maximum memory 16 GB RAM: 2 x 8 GB
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays 3 x 3.5-inch SATA 6 Gbps
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Product Overview 4

Component TS-364-N5095-4G
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Note
TS-364 drive tray caddies require additional drive tray
bases for installing 2.5-inch SATA drives.
You can purchase tray bases from QNAP or
an authorized reseller. For details, go to https://
shop.qnap.com/.
Hot-swapping The device supports hot-swapping drives except for the following:
• M.2 SSDs
M.2 SSD slots 2 x M.2 PCIe Gen 3 x2 NVMe
M.2 SSD form factor 2280
SSD cache acceleration support M.2 Slots 1 to 2
Network
2.5 Gigabit network interface 1 x 2.5 GbE RJ45
Note
The 2.5 Gigabit Ethernet port supports the following
network connectivity speeds: 2.5 GbE, 1 GbE, 100 Mb,
and 10 Mb.
External I/O Ports & Expansion Slots
USB ports • Front: 1 x USB 3.2 Gen 1 Type-A
Note
This USB port supports One Touch Copy.
• Rear: 2 x USB 3.2 Gen2 Type-A
HDMI ports 1 x HDMI 1.4b (up to 4096 x 2160 @ 30Hz)
Interface
Buttons • Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Tower
Dimensions (H x W x D) 142 x 150 x 260.1 mm
(5.59 x 5.90 x 10.24 in)
Net weight 1.64 kg (3.62 lbs)
Others
Power supply unit 65W, 100-240V AC, 50/60 Hz
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Product Overview 5

Component TS-364-N5095-4G
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
To avoid potential battery explosion, causing injury or
damage to components, ensure that you replace the
existing battery with a battery of the same type.
Sound level 20.5 dB(A)
Note
The sound level was tested at a bystander position,
which is within one meter of the NAS. The test NAS
operated at low speed with the maximum number of
drives installed.
Fans System: 1 x 92 mm, 12V DC smart fan
Warning
To avoid potential injury or damage to components,
do not touch the fans while the NAS is connected to a
power source.
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-364 1
Drive tray caddy pins 3
AC power adapter 1
Power cord 1
Cat 5e Ethernet cable 1
Quick Installation Guide (QIG) 1
Components
TS-364 User Guide
Product Overview 6

Front Panel
No. Component No. Component
1 Status LED 7 M.2 SSD 1 LED
2 LAN LED 8 M.2 SSD 2 LED
3 USB LED 9 Power button
4 Drive 1 LED 10 USB One Touch Copy button
5 Drive 2 LED 11 USB 3.2 Gen 1 One Touch Copy Type-A port
6 Drive 3 LED - -
Rear Panel
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Product Overview 7

No. Component No. Component
1 Reset button 6 HDMI 1.4b port
2 USB 3.2 Gen 2 Type-A ports 7 Power input
3 2.5 Gigabit Ethernet activity LED 8 Kensington security slot
4 2.5 Gigabit Ethernet port (RJ45) 9 System fan
5 2.5 Gigabit Ethernet speed LED - -
System Board
Note
This image does not include the chassis.
No. Component No. Component
1 M.2 SSD slot 1 3 Memory slot 1
2 M.2 SSD slot 2 4 Memory slot 2
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Product Overview 8

Front Drive Numbering
Note
This image shows the NAS positioned on its left side.
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
• To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device
before installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
TS-364 User Guide
Product Overview 9

• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct NAS ventilation or apply
pressure to the NAS or power cord
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Flat head screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Drives on 3.5-inch Trays
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Product Overview 10

•Installing M.2 Solid-State Drives
3. Optional: Connect the expansion units.
For details, see Connecting USB Expansion Units.
4. Connect the power cord and all applicable cables.
5. Power on the NAS.
6. Install QTS.
For details, see QTS Installation.
7. Log on to QTS.
TS-364 User Guide
Product Overview 11

3. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware Installation
This section provides information on installing drives and replacing memory modules.
Drive Installation
The TS-364 is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2 solid-
state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power o the NAS.
2. Remove the case cover.
a. Position the NAS on its left side.
b. Remove the screws that secure the case cover to the chassis.
c. Slide the cover to the right to detach it from the chassis.
d. Lift the cover o the NAS.
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Installation and Conguration 12

3. Remove the drive tray.
a. Squeeze the clips.
b. Pull out the caddy.
4. Install a drive on the tray.
a. Gently pull the sides of the drive tray caddy to release the rod.
b. Remove the rod.
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Installation and Conguration 13

c. Place the drive in the caddy.
d. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
e. Attach the fastening pins to lock the drive to the tray.
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Installation and Conguration 14

5. Slide the drive tray caddy into the drive bay.
6. Attach the case cover.
a. Place the cover on the NAS.
b. Align the cover with the grooves on the case.
c. Slide the cover to the left to secure it to the chassis.
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Installation and Conguration 15

d. Attach the screws to the back of the NAS.
e. Place the NAS in its normal upright position.
7. Power on the NAS.
Installing 2.5-inch Drives on 3.5-inch Trays
Important
TS-364 drive tray caddies require additional 2.5-inch drive tray bases for installing 2.5-
inch drives. Tray bases are an optional, separate purchase and are not included in the
packaging for the TS-364. Tray bases can be purchased from QNAP or an authorized
reseller. For details, go to https://shop.qnap.com/.
TS-364 User Guide
Installation and Conguration 16

Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power o the NAS.
2. Remove the case cover.
a. Position the NAS on its left side.
b. Remove the screws that secure the case cover to the chassis.
c. Slide the cover to the right to detach it from the chassis.
d. Lift the cover o the NAS.
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Installation and Conguration 17

3. Remove a drive tray caddy.
a. Squeeze the clips.
b. Pull out the caddy.
4. Attach a 2.5-inch drive tray base.
For details, see Attaching 2.5-inch Drive Tray Bases.
5. Install a drive on the tray.
6. Insert the tray into the bay.
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Installation and Conguration 18

7. Attach the case cover.
a. Place the cover on the NAS.
b. Align the cover with the grooves on the case.
c. Slide the cover to the left to secure it to the chassis.
d. Attach the screws to the back of the NAS.
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Installation and Conguration 19