QNAP TS-64eU Series User manual

TS-x64eU
TS-464eU
TS-864eU
TS-864eU-RP
User Guide
Document Version: 1
28/03/2022

Contents
1. Preface
About This Guide........................................................................................................................................................3
Audience..................................................................................................................................................................... 3
Document Conventions.............................................................................................................................................3
2. Product Overview
About the TS-x64eU................................................................................................................................................... 4
Hardware Specications............................................................................................................................................4
Package Contents...................................................................................................................................................... 6
Components............................................................................................................................................................... 7
Front Panel.............................................................................................................................................................7
Rear Panel.............................................................................................................................................................. 8
System Board.......................................................................................................................................................10
Drive Numbering.................................................................................................................................................11
Safety Information...................................................................................................................................................12
Installation Requirements...................................................................................................................................... 13
Setting Up the NAS.................................................................................................................................................. 13
3. Installation and Conguration
Hardware Installation..............................................................................................................................................15
Drive Installation.................................................................................................................................................15
Replacing Memory Modules.............................................................................................................................. 22
Installing Expansion Cards.................................................................................................................................26
Hot-Swapping Redundant Power Supply Units...............................................................................................32
Expansion Unit Installation................................................................................................................................34
Installing Handles............................................................................................................................................... 36
Rail Kits................................................................................................................................................................. 38
QTS Installation........................................................................................................................................................38
Installing QTS Using Qnder Pro...................................................................................................................... 38
Installing QTS Using the Cloud Key...................................................................................................................41
4. Basic Operations
Power Button........................................................................................................................................................... 45
Reset Button.............................................................................................................................................................46
LEDs...........................................................................................................................................................................46
Audio Alert................................................................................................................................................................48
5. NAS Migration
NAS Migration Requirements.................................................................................................................................50
Status and Setting Changes after NAS Migration................................................................................................50
Migrating a NAS....................................................................................................................................................... 51
Migrating NAS Data Using HBS 3...........................................................................................................................52
Preparing the Destination NAS......................................................................................................................... 52
Creating a One-Way Sync Job.............................................................................................................................53
Importing Local Users or Group Settings to the Destination NAS................................................................54
6. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 56
Hot-Swapping Failed Drives....................................................................................................................................56
Recovering Unintentionally Removed Healthy Drives........................................................................................ 57
TS-x64eU User Guide
1

Support and Other Resources................................................................................................................................57
7. Glossary
Cloud Key.................................................................................................................................................................. 58
myQNAPcloud.......................................................................................................................................................... 58
myQNAPcloud Link..................................................................................................................................................58
Qnder Pro............................................................................................................................................................... 58
QNAP ID.................................................................................................................................................................... 58
QTS.............................................................................................................................................................................58
8. Notices
Limited Warranty..................................................................................................................................................... 59
Disclaimer................................................................................................................................................................. 59
GNU Public License..................................................................................................................................................59
CE Notice...................................................................................................................................................................67
UKCA Notice..............................................................................................................................................................67
FCC Notice.................................................................................................................................................................67
VCCI Notice............................................................................................................................................................... 68
BSMI Notice.............................................................................................................................................................. 68
SJ/T 11364-2006........................................................................................................................................................68
2

1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default conguration settings and other supplementary
information.
Important notes provide information on required conguration settings and
other critical information.
Tips provide recommendations or alternative methods of performing tasks or
conguring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-x64eU User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP TS-x64eU NAS.
About the TS-x64eU
The TS-x64eU is powered by an Intel® Celeron® N5105/N5095 quad-core 2.9 GHz processor, with up to
16 GB of DDR4 memory. The NAS supports connecting expansion units through two native USB 3.2 Gen
2 Type-A ports. Additionally, the TS-x64eU supports SATA 6 Gbps drives (backward compatible with SATA 3
Gbps), and is equipped with two 2.5 Gigabit Ethernet ports. The TS-864eU models also come with one PCIe
Gen 3 x2 slot for various applications and expansion options.
Hardware Specications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third
party invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TS-464eU-4G 4 4 GB Single
TS-864eU-4G 8 4 GB Single
TS-864eU-RP-4G 8 4 GB Redundant
Component TS-464eU-4G TS-864eU-4G TS-864eU-RP-4G
Processor
CPU Intel® Celeron® N5105/N5095
Frequency 4-core/4-thread 2.9 GHz burst
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 4 GB RAM: 1 x 4 DDR4 SODIMM
TS-x64eU User Guide
Product Overview 4

Component TS-464eU-4G TS-864eU-4G TS-864eU-RP-4G
Memory slots 2 x SODIMM DDR4
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more
than one memory slot, use QNAP modules with identical
specications.
• Using unsupported modules may degrade performance,
cause errors, or prevent the operating system from
starting.
Note
This device supports ECC memory modules.
Maximum memory 16 GB (2 x 8 GB)
Flash memory 4 GB (dual-boot OS protection)
Storage
Drive bays 4 x 3.5-inch SATA 6 Gbps 8 x 3.5-inch SATA 6 Gbps 8 x 3.5-inch SATA 6 Gbps
Tip
The SATA 6 Gbps bays are backward compatible with SATA 3
Gbps drives.
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Note
For the list of compatible drive models and expansion cards,
go to https://www.qnap.com/compatibility.
M.2 SSD slots 2 x PCIe Gen 3 x1 NVMe - -
M.2 SSD form factor 2280 - -
SSD cache acceleration
support
This device supports SSD cache acceleration for all drives.
Hot-swapping The device supports hot-swapping drives except for the following:
• M.2 SSDs
• SSD cache drives
• Optional: M.2 SSDs installed on an M.2 SSD expansion card
Network
2.5 Gigabit network
interface
2 x 2.5 GbE RJ45
Note
These ports provide 2.5 Gbps, 1 Gbps, 100 Mbps, and 10 Mbps
network connection speeds.
External I/O Ports & Expansion Slots
TS-x64eU User Guide
Product Overview 5

Component TS-464eU-4G TS-864eU-4G TS-864eU-RP-4G
PCIe slots - 1 x PCIe Gen 3 x2 1 x PCIe Gen 3 x2
Tip
For the list of compatible drive models and expansion cards,
go to https://www.qnap.com/compatibility.
USB ports • 2 x USB 2.0 Type-A
• 2 x USB 3.2 Gen 2 Type-A
HDMI ports 1 x HDMI
Interface
Buttons • Power
• Reset
Dimensions
Form factor 1U Rackmount 2U Rackmount 2U Rackmount
Dimensions (H x W x D) 43.3 x 482.6 x 321.33 mm
(1.70 x 19.0 x 12.65 in)
88.6 x 482.14 x 318.13
mm
(3.49 x 18.98.0 x 12.52 in)
88.6 x 482.14 x 346.43
mm
(3.49 x 18.98 x 16.63 in)
Net weight 4.35 kg (9.59 lbs) 6.68 kg (14.73 lbs) 7.9 kg (17.42 lbs)
Others
Rail compatibility RAIL-B02
Note
• Rail kits are not included with the NAS and must be
purchased separately. For details, contact an authorized
reseller or go to https://shop.qnap.com.
• Information on rail kit installation can be found in the
installation guide included in the rail kit package. For
details, go to https://www.qnap.com/go/product/rail-kit.
Power supply unit 1 x 100W, 100-240V AC,
50/60Hz
1 x 300W, 100-240V AC,
50/60Hz
2 x 300W, 100-240V AC,
50/60Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Fans 3 x 40 mm, 12V DC fans 2 x 80 mm, 12V DC fans 2 x 80 mm, 12V DC fans
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Package Contents
Item Quantity
TS-x64eU NAS 1
TS-x64eU User Guide
Product Overview 6

Item Quantity
Power cord • TS-464eU-4G: 1
• TS-864eU-4G: 1
• TS-864eU-RP-4G: 2
Ethernet cable 1 x Cat5e (RJ45)
Screws for 3.5-inch drives • TS-464eU-4G: 16
• TS-864eU-4G: 32
• TS-864eU-RP-4G: 32
Screws for 2.5-inch drives • TS-464eU-4G: 12
• TS-864eU-4G: 24
• TS-864eU-RP-4G: 24
Quick Installation Guide (QIG) 1
Components
Front Panel
TS-464eU-4G
No. Component No. Component
1 Drive 1 LED 6 M.2 SSD 2 LED
2 Drive 2 LED 7 LAN LED
3 Drive 3 LED 8 Expansion unit LED
4 Drive 4 LED 9 Status LED
5 M.2 SSD 1 LED 10 Power button
TS-x64eU User Guide
Product Overview 7

TS-864eU-4G, TS-864eU-RP-4G
No. Component No. Component
1 Power button 4 Expansion unit LED
2 Status LED 5 Drive LEDs
3 LAN LED - -
Rear Panel
TS-464eU-4G
No. Component No. Component
1 Reset button 6 Kensington security slot
2 USB 2.0 Type-A ports 7 Power input
TS-x64eU User Guide
Product Overview 8

No. Component No. Component
3 USB 3.2 Gen 2 Type-A ports 8 2.5 Gigabit Ethernet activity LED
4 2.5 Gigabit Ethernet ports (RJ45) 9 2.5 Gigabit Ethernet speed LED
5 HDMI port - -
TS-864eU-4G
No. Component No. Component
1 PCIe low-prole cover 6 2.5 Gigabit Ethernet activity LED
2 2.5 Gigabit Ethernet ports (RJ45) 7 2.5 Gigabit Ethernet speed LED
3 Power input 8 HDMI port
4 USB 3.2 Gen 2 Type-A ports 9 Reset button
5 USB 2.0 Type-A ports 10 -
TS-x64eU User Guide
Product Overview 9