QNAP TS-64eU Series User manual

TS-x64eU
TS-464eU
TS-864eU
TS-864eU-RP
User Guide
Document Version: 1
28/03/2022

Contents
1. Preface
About This Guide........................................................................................................................................................3
Audience..................................................................................................................................................................... 3
Document Conventions.............................................................................................................................................3
2. Product Overview
About the TS-x64eU................................................................................................................................................... 4
Hardware Specications............................................................................................................................................4
Package Contents...................................................................................................................................................... 6
Components............................................................................................................................................................... 7
Front Panel.............................................................................................................................................................7
Rear Panel.............................................................................................................................................................. 8
System Board.......................................................................................................................................................10
Drive Numbering.................................................................................................................................................11
Safety Information...................................................................................................................................................12
Installation Requirements...................................................................................................................................... 13
Setting Up the NAS.................................................................................................................................................. 13
3. Installation and Conguration
Hardware Installation..............................................................................................................................................15
Drive Installation.................................................................................................................................................15
Replacing Memory Modules.............................................................................................................................. 22
Installing Expansion Cards.................................................................................................................................26
Hot-Swapping Redundant Power Supply Units...............................................................................................32
Expansion Unit Installation................................................................................................................................34
Installing Handles............................................................................................................................................... 36
Rail Kits................................................................................................................................................................. 38
QTS Installation........................................................................................................................................................38
Installing QTS Using Qnder Pro...................................................................................................................... 38
Installing QTS Using the Cloud Key...................................................................................................................41
4. Basic Operations
Power Button........................................................................................................................................................... 45
Reset Button.............................................................................................................................................................46
LEDs...........................................................................................................................................................................46
Audio Alert................................................................................................................................................................48
5. NAS Migration
NAS Migration Requirements.................................................................................................................................50
Status and Setting Changes after NAS Migration................................................................................................50
Migrating a NAS....................................................................................................................................................... 51
Migrating NAS Data Using HBS 3...........................................................................................................................52
Preparing the Destination NAS......................................................................................................................... 52
Creating a One-Way Sync Job.............................................................................................................................53
Importing Local Users or Group Settings to the Destination NAS................................................................54
6. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 56
Hot-Swapping Failed Drives....................................................................................................................................56
Recovering Unintentionally Removed Healthy Drives........................................................................................ 57
TS-x64eU User Guide
1

Support and Other Resources................................................................................................................................57
7. Glossary
Cloud Key.................................................................................................................................................................. 58
myQNAPcloud.......................................................................................................................................................... 58
myQNAPcloud Link..................................................................................................................................................58
Qnder Pro............................................................................................................................................................... 58
QNAP ID.................................................................................................................................................................... 58
QTS.............................................................................................................................................................................58
8. Notices
Limited Warranty..................................................................................................................................................... 59
Disclaimer................................................................................................................................................................. 59
GNU Public License..................................................................................................................................................59
CE Notice...................................................................................................................................................................67
UKCA Notice..............................................................................................................................................................67
FCC Notice.................................................................................................................................................................67
VCCI Notice............................................................................................................................................................... 68
BSMI Notice.............................................................................................................................................................. 68
SJ/T 11364-2006........................................................................................................................................................68
2

1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default conguration settings and other supplementary
information.
Important notes provide information on required conguration settings and
other critical information.
Tips provide recommendations or alternative methods of performing tasks or
conguring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-x64eU User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP TS-x64eU NAS.
About the TS-x64eU
The TS-x64eU is powered by an Intel® Celeron® N5105/N5095 quad-core 2.9 GHz processor, with up to
16 GB of DDR4 memory. The NAS supports connecting expansion units through two native USB 3.2 Gen
2 Type-A ports. Additionally, the TS-x64eU supports SATA 6 Gbps drives (backward compatible with SATA 3
Gbps), and is equipped with two 2.5 Gigabit Ethernet ports. The TS-864eU models also come with one PCIe
Gen 3 x2 slot for various applications and expansion options.
Hardware Specications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third
party invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TS-464eU-4G 4 4 GB Single
TS-864eU-4G 8 4 GB Single
TS-864eU-RP-4G 8 4 GB Redundant
Component TS-464eU-4G TS-864eU-4G TS-864eU-RP-4G
Processor
CPU Intel® Celeron® N5105/N5095
Frequency 4-core/4-thread 2.9 GHz burst
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 4 GB RAM: 1 x 4 DDR4 SODIMM
TS-x64eU User Guide
Product Overview 4

Component TS-464eU-4G TS-864eU-4G TS-864eU-RP-4G
Memory slots 2 x SODIMM DDR4
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more
than one memory slot, use QNAP modules with identical
specications.
• Using unsupported modules may degrade performance,
cause errors, or prevent the operating system from
starting.
Note
This device supports ECC memory modules.
Maximum memory 16 GB (2 x 8 GB)
Flash memory 4 GB (dual-boot OS protection)
Storage
Drive bays 4 x 3.5-inch SATA 6 Gbps 8 x 3.5-inch SATA 6 Gbps 8 x 3.5-inch SATA 6 Gbps
Tip
The SATA 6 Gbps bays are backward compatible with SATA 3
Gbps drives.
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Note
For the list of compatible drive models and expansion cards,
go to https://www.qnap.com/compatibility.
M.2 SSD slots 2 x PCIe Gen 3 x1 NVMe - -
M.2 SSD form factor 2280 - -
SSD cache acceleration
support
This device supports SSD cache acceleration for all drives.
Hot-swapping The device supports hot-swapping drives except for the following:
• M.2 SSDs
• SSD cache drives
• Optional: M.2 SSDs installed on an M.2 SSD expansion card
Network
2.5 Gigabit network
interface
2 x 2.5 GbE RJ45
Note
These ports provide 2.5 Gbps, 1 Gbps, 100 Mbps, and 10 Mbps
network connection speeds.
External I/O Ports & Expansion Slots
TS-x64eU User Guide
Product Overview 5

Component TS-464eU-4G TS-864eU-4G TS-864eU-RP-4G
PCIe slots - 1 x PCIe Gen 3 x2 1 x PCIe Gen 3 x2
Tip
For the list of compatible drive models and expansion cards,
go to https://www.qnap.com/compatibility.
USB ports • 2 x USB 2.0 Type-A
• 2 x USB 3.2 Gen 2 Type-A
HDMI ports 1 x HDMI
Interface
Buttons • Power
• Reset
Dimensions
Form factor 1U Rackmount 2U Rackmount 2U Rackmount
Dimensions (H x W x D) 43.3 x 482.6 x 321.33 mm
(1.70 x 19.0 x 12.65 in)
88.6 x 482.14 x 318.13
mm
(3.49 x 18.98.0 x 12.52 in)
88.6 x 482.14 x 346.43
mm
(3.49 x 18.98 x 16.63 in)
Net weight 4.35 kg (9.59 lbs) 6.68 kg (14.73 lbs) 7.9 kg (17.42 lbs)
Others
Rail compatibility RAIL-B02
Note
• Rail kits are not included with the NAS and must be
purchased separately. For details, contact an authorized
reseller or go to https://shop.qnap.com.
• Information on rail kit installation can be found in the
installation guide included in the rail kit package. For
details, go to https://www.qnap.com/go/product/rail-kit.
Power supply unit 1 x 100W, 100-240V AC,
50/60Hz
1 x 300W, 100-240V AC,
50/60Hz
2 x 300W, 100-240V AC,
50/60Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Fans 3 x 40 mm, 12V DC fans 2 x 80 mm, 12V DC fans 2 x 80 mm, 12V DC fans
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Package Contents
Item Quantity
TS-x64eU NAS 1
TS-x64eU User Guide
Product Overview 6

Item Quantity
Power cord • TS-464eU-4G: 1
• TS-864eU-4G: 1
• TS-864eU-RP-4G: 2
Ethernet cable 1 x Cat5e (RJ45)
Screws for 3.5-inch drives • TS-464eU-4G: 16
• TS-864eU-4G: 32
• TS-864eU-RP-4G: 32
Screws for 2.5-inch drives • TS-464eU-4G: 12
• TS-864eU-4G: 24
• TS-864eU-RP-4G: 24
Quick Installation Guide (QIG) 1
Components
Front Panel
TS-464eU-4G
No. Component No. Component
1 Drive 1 LED 6 M.2 SSD 2 LED
2 Drive 2 LED 7 LAN LED
3 Drive 3 LED 8 Expansion unit LED
4 Drive 4 LED 9 Status LED
5 M.2 SSD 1 LED 10 Power button
TS-x64eU User Guide
Product Overview 7

TS-864eU-4G, TS-864eU-RP-4G
No. Component No. Component
1 Power button 4 Expansion unit LED
2 Status LED 5 Drive LEDs
3 LAN LED - -
Rear Panel
TS-464eU-4G
No. Component No. Component
1 Reset button 6 Kensington security slot
2 USB 2.0 Type-A ports 7 Power input
TS-x64eU User Guide
Product Overview 8

No. Component No. Component
3 USB 3.2 Gen 2 Type-A ports 8 2.5 Gigabit Ethernet activity LED
4 2.5 Gigabit Ethernet ports (RJ45) 9 2.5 Gigabit Ethernet speed LED
5 HDMI port - -
TS-864eU-4G
No. Component No. Component
1 PCIe low-prole cover 6 2.5 Gigabit Ethernet activity LED
2 2.5 Gigabit Ethernet ports (RJ45) 7 2.5 Gigabit Ethernet speed LED
3 Power input 8 HDMI port
4 USB 3.2 Gen 2 Type-A ports 9 Reset button
5 USB 2.0 Type-A ports 10 -
TS-x64eU User Guide
Product Overview 9

TS-864eU-RP-4G
No. Component No. Component
1 PCIe low-prole cover 6 USB 2.0 Type-A ports
2 2.5 Gigabit Ethernet ports (RJ45) 7 2.5 Gigabit Ethernet activity LED
3 Power supply unit 1 8 2.5 Gigabit Ethernet speed LED
4 Power supply unit 2 9 HDMI port
5 USB 3.2 Gen 2 Type-A ports 10 Reset button
System Board
TS-464eU-4G
TS-x64eU User Guide
Product Overview 10

No. Component No. Component
1 Memory slot 2 3 M.2 SSD slot 2
2 Memory slot 1 4 M.2 SSD slot 1
TS-864eU-4G, TS-864eU-RP-4G
No. Component No. Component
1 PCIe slot 1 (PCIe 3.0 x2) 3 Memory slot 2
2 Memory slot 1 - -
Drive Numbering
TS-464eU-4G
TS-x64eU User Guide
Product Overview 11

TS-864eU-4G, TS-864eU-RP-4G
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
TS-x64eU User Guide
Product Overview 12

• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
• The device is not suitable for use in locations where children are likely to be present.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or installing
NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
TS-x64eU User Guide
Product Overview 13

•Installing M.2 Solid-State Drives
3. Connect the power cord and all applicable cables.
4. Power on the NAS.
5. Install QTS.
For details, see QTS Installation.
6. Log on to QTS.
TS-x64eU User Guide
Product Overview 14

3. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware Installation
This section provides information on installing drives, memory modules, expansion units, and handles.
Drive Installation
The TS-x64eU series is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid-state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the NAS.
2. Remove the drive tray.
a. Pull the tray handle outward.
b. Pull the tray out.
TS-x64eU User Guide
Installation and Conguration 15

3. Install a drive on the tray.
a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive.
b. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
TS-x64eU User Guide
Installation and Conguration 16

b. Push the handle.
5. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the NAS.
2. Remove the drive tray.
a. Pull the tray handle outward.
b. Pull the tray out.
TS-x64eU User Guide
Installation and Conguration 17

3. Install a drive on the tray.
a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive.
b. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
TS-x64eU User Guide
Installation and Conguration 18

b. Push the handle.
5. Power on the NAS.
Installing M.2 Solid-State Drives
The TS-464eU-4G has two M.2 SSD slots on the System Board. For a list of compatible M.2 SSDs, go to
https://www.qnap.com/compatibility.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
Note
• QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling
eciency and to ensure consistent performance.
• Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and
shape.
TS-x64eU User Guide
Installation and Conguration 19