QNAP TS-855eU User manual

TS-855eU
TS-855eU
TS-855eU-RP
User Guide
Document Version: 1
17/03/2023
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Contents
1. Product Overview
About the TS-855eU...................................................................................................................................................3
Hardware specications............................................................................................................................................3
Package contents.......................................................................................................................................................5
Components............................................................................................................................................................... 6
Front panel.............................................................................................................................................................6
Rear panel.............................................................................................................................................................. 7
System board.........................................................................................................................................................9
Drive numbering................................................................................................................................................... 9
Safety information..................................................................................................................................................... 9
Installation requirements....................................................................................................................................... 11
Setting up the NAS...................................................................................................................................................11
2. Installation and Conguration
Hardware installation..............................................................................................................................................13
Drive installation................................................................................................................................................. 13
Replacing memory modules..............................................................................................................................21
Installing expansion cards................................................................................................................................. 26
Hot-swapping redundant power supply units.................................................................................................32
Expansion unit installation.................................................................................................................................34
Rail Kits................................................................................................................................................................. 38
QTS installation........................................................................................................................................................ 38
Initializing QTS using Qnder Pro.....................................................................................................................39
Initializing QTS using the cloud installation website...................................................................................... 42
3. Basic Operations
Power button............................................................................................................................................................46
LEDs...........................................................................................................................................................................46
Audio alert................................................................................................................................................................ 49
Reset button............................................................................................................................................................. 49
4. NAS Migration
QTS NAS Migration.................................................................................................................................................. 51
NAS migration requirements.............................................................................................................................51
Status and setting changes after NAS migration............................................................................................51
Migrating a NAS.................................................................................................................................................. 52
Migrating NAS data using HBS 3.......................................................................................................................53
QuTS hero NAS Migration.......................................................................................................................................56
NAS migration requirements.............................................................................................................................56
Status and setting changes after NAS migration............................................................................................56
Migrating a NAS.................................................................................................................................................. 57
5. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to locate the NAS................................................................................... 59
Hot-swapping failed drives.....................................................................................................................................59
Recovering unintentionally removed healthy drives...........................................................................................60
Support and other resources................................................................................................................................. 60
6. Glossary
Cloud Key.................................................................................................................................................................. 61
TS-855eU User Guide
1

myQNAPcloud.......................................................................................................................................................... 61
myQNAPcloud Link..................................................................................................................................................61
Qnder Pro............................................................................................................................................................... 61
QNAP ID.................................................................................................................................................................... 61
QTS.............................................................................................................................................................................61
QuTS hero................................................................................................................................................................. 61
7. Notices
Limited warranty......................................................................................................................................................62
Disclaimer................................................................................................................................................................. 62
Copyright and trademarks......................................................................................................................................62
GNU General Public License................................................................................................................................... 63
CE notice................................................................................................................................................................... 70
UKCA notice.............................................................................................................................................................. 70
FCC notice................................................................................................................................................................. 70
VCCI notice................................................................................................................................................................71
BSMI notice...............................................................................................................................................................71
SJ/T 11364-2006........................................................................................................................................................72
2

1. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-855eU
The TS-855eU is powered by a high-performance Intel ® Atom® C5125 8-core processor, and features two
DDR4 SODIMM slots which can be scaled up to 64 GB of memory. The NAS supports connecting expansion
units through four native USB 3.2 Gen 1 Type-A ports. Additionally, the TS-855eU supports SATA 6 Gbps
drives (backward compatible with SATA 3 Gbps), and is equipped with two 2.5 Gigabit Ethernet ports and two
PCIe 3.0 x4 slots for various applications and expansion options.
Hardware specications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third
party invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TS-855eU-8G 8 8 GB Single
TS-855eU-RP-8G 8 8 GB Redundant
Component TS-855eU-8G TS-855eU-RP-8G
Processor
CPU Intel® Atom® C5125
Frequency 8-core/8-thread 2.8 GHz
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 8 GB RAM: 1 x 8 GB DDR4 SODIMM
TS-855eU User Guide
Product Overview 3

Component TS-855eU-8G TS-855eU-RP-8G
Memory slots 2 x DDR4 SODIMM
Important
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more
than one memory slot, use QNAP modules with identical
specications.
• Using unsupported modules may degrade performance,
cause errors, or prevent the operating system from
starting.
Note
This device supports ECC memory modules.
Maximum memory 64 GB RAM: 2 x 32 GB
Flash memory 5 GB (dual-boot OS protection)
Storage
Drive bays 8 x 3.5-inch SATA 6 Gbps
Tip
The drive bays are backward compatible with SATA 3 Gbps
drives.
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
M.2 SSD slots 2 x PCIe Gen 3 x4
M.2 SSD form factor 2280
SSD cache acceleration
support
Supported
Hot-swapping The device supports hot-swapping drives except for the following:
M.2 SSDs
Network
2.5 Gigabit network
interface
2 x 2.5 GbE RJ45
Note
The 2.5 Gigabit Ethernet port provides 4 network connection
speeds: 2.5 Gbps, 1 Gbps, 100 Mbps, and 10 Mbps.
Wake-on-LAN Yes (2.5 GbE RJ45)
External I/O Ports & Expansion Slots
PCIe slots 2 x PCIe Gen 3 x4
USB ports 4 x USB 3.2 Gen 1 (5 Gbps) Type-A
Interface
Buttons • Power
• Reset
Dimensions
Form factor 2U Rackmount
TS-855eU User Guide
Product Overview 4

Component TS-855eU-8G TS-855eU-RP-8G
Dimensions (H x W x D) 89 x 432 x 297.4 mm
(3.5 x 17 x 11.7 in)
Net weight 7.61 kg (16.78 lbs) 8.15 kg (17.97 lbs)
Others
Rail compatibility RAIL-B02
Note
• Rail kits are not included with the NAS and must be
purchased separately. For details, contact an authorized
reseller or go to https://shop.qnap.com.
• Information on rail kit installation can be found in the
installation guide included in the rail kit package.
Power supply unit 250W, 100-240V AC, 50/60 Hz 2 x 300W, 100-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
• This battery is a button battery. If swallowed, a lithium
button battery can cause severe or fatal injuries within 2
hours. Keep batteries out of reach of children.
• To avoid potential battery explosion, causing injury or
damage to components, ensure that you replace the
existing battery with a battery of the same type.
Fans System: 3 x 60mm, 120V DC
Warning
To avoid potential injury or damage to components, do not
touch the fans while the NAS is connected to a power source.
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Package contents
Item Quantity
TS-855eU 1
Power cord • TS-855eU-8G: 1
• TS-855eU-RP-8G: 2
TS-855eU User Guide
Product Overview 5

Item Quantity
Ethernet cable 1 Cat5e
Screws for 3.5-inch drives 32
Screws for 2.5-inch drives 24
Quick Installation Guide (QIG) 1
Components
Front panel
No. Component No. Component
1 Power button 4 LAN LED
2 System status LED 5 Drive LED
3 Expansion unit LED - -
TS-855eU User Guide
Product Overview 6

Rear panel
TS-855eU-8G
No. Component No. Component
1 PCIe low-prole covers 6 USB 3.2 Gen 1 Type-A ports
2 System fan 3 7 2.5 Gigabit Ethernet ports (RJ45)
Note
These Gigabit Ethernet
ports support Wake-on-LAN
congurations.
3 System fan 2 8 Gigabit Ethernet activity LED
4 System fan 1 9 Gigabit Ethernet speed LED
5 Power input 10 Reset button
TS-855eU User Guide
Product Overview 7

TS-855eU-RP-8G
No. Component No. Component
1 PCIe low-prole covers 8 Power supply unit 2
2 System fan 3 9 USB 3.2 Gen 1 Type-A ports
3 System fan 2 10 2.5 Gigabit Ethernet ports (RJ45)
Note
These Gigabit Ethernet
ports support Wake-on-LAN
congurations.
4 System fan 1 11 Gigabit Ethernet activity LED
5 Power supply unit 1 12 Gigabit Ethernet speed LED
6 Power supply unit 1 LED 13 Reset button
7 Power supply unit 2 LED - -
TS-855eU User Guide
Product Overview 8

System board
No. Component No. Component
1 PCIe slot 2 (PCIe 3.0 x4) 4 M.2 SSD slot 2
2 PCIe slot 1 (PCIe 3.0 x4) 5 Memory slot 1
3 M.2 SSD slot 1 6 Memory slot 2
Drive numbering
Safety information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
TS-855eU User Guide
Product Overview 9

General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• This product contains a button battery.
• If swallowed, a lithium button battery can cause severe or fatal injuries within 2 hours.
• Keep batteries out of reach of children.
• If you think batteries may have been swallowed or placed inside any part of the body, seek immediate
medical attention.
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
• The device is not suitable for use in locations where children are likely to be present.
TS-855eU User Guide
Product Overview 10

Installation requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation requirements.
2. Install drives.
For details, see the following topics:
•Installing 2.5-inch solid-state drives
•Installing 3.5-inch hard drives
•Installing M.2 solid-state drives
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
3. Optional: Replace or install additional memory modules.
For details, see Replacing memory modules.
4. Optional: Install expansion cards.
For details, see Installing expansion cards.
5. Connect the NAS to the network.
6. Optional: Connect expansion units.
For details, see the following topics:
•Connecting SAS expansion units
•Connecting SATA JBOD Expansion Units
•Connecting USB Expansion Units
TS-855eU User Guide
Product Overview 11

7. Connect the power cord and all applicable cables.
8. Power on the NAS.
9. Install QTS.
For details, see QTS installation.
10. Log on to QTS.
TS-855eU User Guide
Product Overview 12

2. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware installation
This section provides information on installing drives, memory modules, expansion cards, power supply
units, expansion units, and rail kits.
Drive installation
The TS-855eU is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid state drives.
Installing 2.5-inch solid-state drives
Tip
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the NAS.
2. Remove the drive tray.
a. Pull the tray handle outward.
b. Pull the tray out.
TS-855eU User Guide
Installation and Conguration 13

3. Install a drive on the tray.
a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive.
b. Attach the screws.
4. Load the tray into the bay.
TS-855eU User Guide
Installation and Conguration 14

a. Insert the tray into the bay.
b. Push the handle.
5. Power on the NAS.
Installing 3.5-inch hard drives
Tip
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the NAS.
2. Remove the drive tray.
a. Pull the tray handle outward.
TS-855eU User Guide
Installation and Conguration 15

b. Pull the tray out.
3. Install a drive on the tray.
a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive.
b. Attach the screws.
4. Load the tray into the bay.
TS-855eU User Guide
Installation and Conguration 16

a. Insert the tray into the bay.
b. Push the handle.
5. Power on the NAS.
Installing M.2 solid-state drives
The device has two M.2 SSD slots on the system board.
For details, see System board.
For a list of compatible M.2 SSDs, go to https://www.qnap.com/compatibility.
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
Note
TS-855eU User Guide
Installation and Conguration 17

• QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling
eciency and to ensure consistent performance.
• Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and
shape.
1. Power o the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
a. Remove the screws.
b. Slide the cover back.
c. Lift the cover o the device.
TS-855eU User Guide
Installation and Conguration 18

5. Install the M.2 SSD.
a. Unlock the M.2 spacer by pushing down on its edge.
b. Insert the M.2 SSD into the slot.
TS-855eU User Guide
Installation and Conguration 19