QNAP TS-31P3 Series User manual

TS-x31P3
TS-231P3
TS-431P3
User Guide
Document Version: 1
13/05/2020

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-x31P3..................................................................................................................................... 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................6
Rear Panel................................................................................................................................................7
System Board...........................................................................................................................................8
Drive Numbering.......................................................................................................................................8
Safety Information.........................................................................................................................................9
Installation Requirements........................................................................................................................... 10
Setting Up the NAS.....................................................................................................................................10
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 12
Installing Drives...................................................................................................................................... 12
Replacing Memory Modules...................................................................................................................16
QTS Installation.......................................................................................................................................... 26
Installing QTS Using Qfinder Pro........................................................................................................... 26
Installing QTS Using the Cloud Key....................................................................................................... 27
4. Basic Operations
Power Button.............................................................................................................................................. 30
Reset Button............................................................................................................................................... 30
USB One Touch Copy Button..................................................................................................................... 31
LEDs........................................................................................................................................................... 31
Audio Alert.................................................................................................................................................. 34
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 35
Hot-swapping Failed Drives........................................................................................................................35
Recovering Unintentionally Removed Healthy Drives................................................................................ 36
Support and Other Resources.................................................................................................................... 36
6. Glossary
CloudKey.................................................................................................................................................... 37
myQNAPcloud Link.....................................................................................................................................37
myQNAPcloud............................................................................................................................................ 37
myQNAPcloud ID........................................................................................................................................37
Qfinder Pro................................................................................................................................................. 37
QTS.............................................................................................................................................................37
7. Notices
Limited Warranty.........................................................................................................................................38
Disclaimer................................................................................................................................................... 38
TS-x31P3 User Guide
1

GNU Public License....................................................................................................................................38
FCC Notice................................................................................................................................................. 46
CE Notice....................................................................................................................................................46
SJ/T 11364-2006.........................................................................................................................................47
2

1. Preface
About This Guide
This guide provides information on the QNAP TS-x31P3 NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-x31P3 User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP TS-x31P3 NAS.
About the TS-x31P3
The TS-x31P3 is a user-friendly NAS designed for synchronization and remote access. The NAS is powered
by an Annapurna Labs Alpine AL-314 dual-core processor and DDR3L RAM. Available in either 2-drive bay
or 4-drive bay models, the TS-x31P3 supports SATA 6 Gbps and also backward compatible with SATA 3
Gbps. The TS-x31P3 includes 3 USB 3.2 Gen 1 ports and two gigabit LAN ports.
Hardware Specifications
Ordering P/N Drive bays Memory Power supply
TS-231P3-2G 2 2 GB Single
TS-231P3-4G 2 4 GB Single
TS-431P3-2G 4 2 GB Single
TS-431P3-4G 4 4 GB Single
Component TS-231P3-2G
TS-231P3-4G
TS-431P3-2G
TS-431P3-4G
Processor
CPU Annapurna Labs AL-314
Frequency Dual-core 1.7 GHz
Architecture ARM 32-bit
Encryption engine AES-256
Memory
Pre-installed memory • 2 GB RAM: 1 x 2 GB DDR3
• 4 GB RAM: 1 x 4 GB DDR3
• 2 GB RAM: 1 x 2 GB DDR3
• 4 GB RAM: 1 x 4 GB DDR3
Memory slots 1 x SODIMM DDR3L
Important
• Use only QNAP memory modules to maintain
system performance and stability. For NAS devices
with more than one memory slot, use QNAP
modules with identical specifications.
• Using unsupported modules may degrade
performance, cause errors, or prevent the
operating system from starting.
Maximum memory 8 GB RAM: 1 x 8 GB
Flash memory 512 MB (dual-boot OS protection)
Storage
Drive bays 2 x 3.5-inch SATA 6 Gpbs 4 x 3.5-inch SATA 6 Gbps
Note
The SATA 6 Gbps is backward compatible with the
SATA 3 Gbps.
TS-x31P3 User Guide
Product Overview 4

Component TS-231P3-2G
TS-231P3-4G
TS-431P3-2G
TS-431P3-4G
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
Tip
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
SSD cache acceleration support 3.5-inch drive bays: 1 to 2 3.5-inch drive bays: 1 to 4
Hot-swapping Supported
Network
Gigabit Ethernet ports 1 x GbE RJ45
2.5 Gigabit Ethernet ports 1 x 2.5 GbE RJ45
External I/O Ports & Expansion Slots
USB ports Front: 1 x USB 3.0 Type-A
Note
This USB port supports One Touch Copy.
Rear: 2 x USB 3.0 Type-A
Interface
Buttons • Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Tower
Dimensions (H x W x D) 161 x 102 x 219 mm
(6.34 x 4.01 x 8.62 in)
161 x 160 x 219 mm
(6.34 x 6.30 x 8.62 in)
Net weight 1.35 kg (2.98 lbs) 3 kg (6.61 lbs)
Others
Power supply unit 90W, 100-240V AC, 50/60 Hz
System battery CR2032 lithium battery (3V, 225 mAh)
Sound level 19.2 db(A) 19.5 db(A)
Note
The sound level was tested at a bystander position,
which is within one meter of the NAS. The test NAS
operated at low speed with the maximum number of
drives installed.
Fans System: 1 x 120 mm, 12V DC fan
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
TS-x31P3 User Guide
Product Overview 5

Component TS-231P3-2G
TS-231P3-4G
TS-431P3-2G
TS-431P3-4G
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-x31P3 1
AC power adapter 1
Power cord 1
Ethernet cables 2 x Cat5e
Drive tray keys 2
Screws for 3.5-inch drives • TS-231P3: 8
• TS-431P3: 16
Screws for 2.5-inch drives • TS-231P3: 6
• TS-431P3: 12
Quick Installation Guide (QIG) 1
Components
Front Panel
TS-x31P3 User Guide
Product Overview 6

No. Component No. Component
1 Status LED 6 Drive 3 LED
2 LAN LED 7 Drive 4 LED
3 USB LED 8 Power button
4 Drive 1 LED 9 USB One Touch Copy button
5 Drive 2 LED 10 USB 3.0 One Touch Copy Type-A port
Rear Panel
No. Component No. Component
1 Reset button 4 USB 3.0 Type-A ports
2 2.5 Gigabit Ethernet port 5 Power input
3 Gigabit Ethernet port 6 Kensington security slot
TS-x31P3 User Guide
Product Overview 7

System Board
TS-431P3
Note
The image does not include the chassis.
No. Component No. Component
1 Memory slot - -
Drive Numbering
TS-231P3
TS-x31P3 User Guide
Product Overview 8

TS-431P3
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The NAS should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the NAS.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
The device may have one or more power supply unit (PSU) cords. To avoid serious injuries, a trained
service technician must disconnect all PSU cords before installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
TS-x31P3 User Guide
Product Overview 9

• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to
direct sunlight, liquids, or chemicals
• Free from objects that may obstruct NAS
ventilation or apply pressure to the NAS or
power cord
Hardware and peripherals • Storage drives
Tip
For the list of compatible expansion
cards, go to https://www.qnap.com/
compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information in Safety Information carefully before setting
up the NAS or installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements
2. Install the drives.
TS-x31P3 User Guide
Product Overview 10

For details, see the following:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
3. Connect the power cord and all applicable cables.
4. Power on the NAS.
5. Install QTS.
For details, see QTS Installation
6. Log on to QTS.
TS-x31P3 User Guide
Product Overview 11

3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Installing Drives
The TS-x31P3 is compatible with 3.5-inch hard drives, 2.5-inch hard drives, and solid-state drives. All drive
bays support SSD cache acceleration.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
TS-x31P3 User Guide
Installation and Configuration 12

3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
b. Attach the screws.
4. Load the tray into the bay.
TS-x31P3 User Guide
Installation and Configuration 13

a. Insert the tray into the bay.
b. Push the handle.
5. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
TS-x31P3 User Guide
Installation and Configuration 14

3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
4. Load the tray into the bay.
TS-x31P3 User Guide
Installation and Configuration 15

a. Insert the tray into the bay.
b. Push the handle.
5. Power on the NAS.
Replacing Memory Modules
The NAS has one memory slot. You can increase the memory capacity of the NAS by upgrading the memory
module.
Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP
memory modules from authorized resellers.
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
TS-x31P3 User Guide
Installation and Configuration 16

2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
Important
Remember the number of each drive. The drive trays will need to be returned to their original
bays.
5. Remove the case cover.
a. Remove the screws that secure the case cover to the chassis.
TS-x31P3 User Guide
Installation and Configuration 17

Tip
The screws for the case cover are longer than those for other parts of the NAS.
b. Place the NAS on its right side.
c. Slide the case cover to the right so that the triangle icon is aligned with the unlock icon.
d. Pull the case cover up until it completely detaches from the chassis.
6. Remove the screws that secure the drive bay chassis to the back side of the NAS.
TS-x31P3 User Guide
Installation and Configuration 18

7. Remove the screws that secure the drive tray chassis to the NAS.
TS-x31P3 User Guide
Installation and Configuration 19