QNAP TBS-464 User manual

TBS-464
TBS-464
User Guide
Document Version: 1
05/10/2021

Contents
1. Preface
About This Guide........................................................................................................................................................3
Audience..................................................................................................................................................................... 3
Document Conventions.............................................................................................................................................3
2. Product Overview
About TBS-464............................................................................................................................................................ 4
Hardware Specication............................................................................................................................................. 4
Components............................................................................................................................................................... 5
Front Panel.............................................................................................................................................................6
Right Panel.............................................................................................................................................................6
Rear Panel.............................................................................................................................................................. 7
Drive Numbering...................................................................................................................................................8
Package Contents...................................................................................................................................................... 8
Safety Information.....................................................................................................................................................8
Installation Requirements...................................................................................................................................... 10
Setting Up the NAS.................................................................................................................................................. 10
3. Installation and Conguration
Hardware Installation..............................................................................................................................................11
Installing M.2 Solid-State Drives........................................................................................................................11
Connecting USB Expansion Units......................................................................................................................16
QTS Installation........................................................................................................................................................18
Installing QTS Using Qnder Pro...................................................................................................................... 19
Installing QTS Using the Cloud Key...................................................................................................................21
Installing QTS Using an HDMI Connection...................................................................................................... 24
4. Basic Operations
Power Button........................................................................................................................................................... 26
Reset Button.............................................................................................................................................................26
USB One Touch Copy Button.................................................................................................................................. 27
LEDs...........................................................................................................................................................................27
Audio Alert................................................................................................................................................................28
5. NAS Migration
NAS Migration Requirements.................................................................................................................................29
Status and Setting Changes after NAS Migration................................................................................................29
Migrating a NAS....................................................................................................................................................... 30
Migrating NAS Data Using HBS 3...........................................................................................................................31
Preparing the Destination NAS......................................................................................................................... 31
Creating a One-Way Sync Job.............................................................................................................................32
Importing Local Users or Group Settings to the Destination NAS................................................................33
6. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 35
Recovering Unintentionally Removed Hard Drives............................................................................................. 35
Support and Other Resources................................................................................................................................35
7. Glossary
Cloud Key.................................................................................................................................................................. 37
TBS-464 User Guide
1

myQNAPcloud Link..................................................................................................................................................37
myQNAPcloud.......................................................................................................................................................... 37
Qnder Pro............................................................................................................................................................... 37
QNAP ID.................................................................................................................................................................... 37
QTS.............................................................................................................................................................................37
8. Notices
Limited Warranty..................................................................................................................................................... 38
Disclaimer................................................................................................................................................................. 38
GNU Public License..................................................................................................................................................38
CE Notice...................................................................................................................................................................46
UKCA Notice..............................................................................................................................................................46
FCC Notice.................................................................................................................................................................46
VCCI Notice............................................................................................................................................................... 47
BSMI Notice.............................................................................................................................................................. 47
SJ/T 11364-2006........................................................................................................................................................47
2

1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default conguration settings and other supplementary
information.
Important notes provide information on required conguration settings and
other critical information.
Tips provide recommendations or alternative methods of performing tasks or
conguring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TBS-464 User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP device.
About TBS-464
The TBS-464 is a compact NAS powered by an Intel® Celeron® N5105/N5095 4-core processor (up to 2.9 GHz
burst) and supports 8 GB of DDR4 memory. It has two 2.5 Gigabit Ethernet ports for enhanced connectivity,
and provides multimedia support through its HDMI connection. In addition to its four M.2 PCIe NVMe slots,
the TBS-464 features USB One Touch Copy for easy and ecient data transfer.
Hardware Specication
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Ordering P/N CPU Memory Power supply
TBS-464-8G Intel® Celeron® N5105/
N5095
8 GB Adapter
Component TBS-464-8G
Processor
CPU Intel® Celeron® N5105/N5095
Frequency 4-core/4-threads up to 2.9 GHz burst
Architecture x86 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 8 GB RAM DDR4 (not expandable)
Flash memory 4 GB (dual-boot OS protection)
Storage
M.2 SSD slots 4 x PCIe NVMe Gen 3 x2
M.2 SSD form factor 2280
Network
2.5 Gigabit Ethernet ports 2 x 2.5 GbE RJ45
Note
The 2.5 Gigabit Ethernet port supports the following
network connectivity speeds: 2.5 GbE, 1 GbE, 100 Mb, and
10 Mb.
Wake-on-LAN Yes
External I/O Ports & Expansion Slots
TBS-464 User Guide
Product Overview 4

Component TBS-464-8G
USB ports Front:
2 x USB 3.2 Gen 1 Type-A ports
Note
This USB port supports One Touch Copy.
Right:
1 x USB 2.0 Type-A port
Rear:
2 x USB 2.0 Type-A ports
HDMI ports 2 x HDMI 2.0 (up to resolution 3840 x 2160 @ 60 Hz)
Interface
Buttons • Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Compact
Dimensions (H x W x D) 30 x 230 x 165 mm
(1.18 x 9.06 x 6.50 in)
Net weight 0.8 kg
(1.76 lbs)
Others
Power supply unit Power adapter, 65W, 100-240V, DC, 50/60 Hz
Sound level 15.8 dB(A)
Note
The sound level was tested at a bystander position, which
is within one meter of the NAS. The test NAS operated at
low speed with the maximum number of drives installed.
Fans System fan: 1
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Components
TBS-464 User Guide
Product Overview 5

Front Panel
No. Component No. Component
1 USB One Touch Copy button 4 M.2 SSD LEDs
2 USB 3.2 Gen 1 One Touch Copy Type-A port 5 Power button
3 USB 3.2 Gen 1 Type-A port - -
Right Panel
No. Component No. Component
1 USB 2.0 Type-A port - -
TBS-464 User Guide
Product Overview 6

Rear Panel
Note
The 2.5 Gigabit Ethernet ports are multi-speed Gigabit Ethernet ports.
No. Component No. Component
1 Kensington security slot 6 2.5 Gigabit Ethernet speed LED
2 Reset button 7 Ethernet port 1 (2.5 GbE RJ45)
3 USB 2.0 Type-A ports 8 HDMI 2.0 ports
4 2.5 Gigabit Ethernet activity LED 9 Power input
5 Ethernet port 2 (2.5 GbE RJ45) - -
TBS-464 User Guide
Product Overview 7

Drive Numbering
Note
This image shows the device with the cover removed.
No. Component No. Component
1 M.2 SSD slot 1 3 M.2 SSD slot 3
2 M.2 SSD slot 2 4 M.2 SSD slot 4
Package Contents
Item Quantity
TBS-464 1
AC power adapter 1
Power cord 1
Ethernet cables 1 x Cat 5e
Heatsinks for M.2 SSDs 4
Thermal pads for M.2 SSDs 12
Quick Installation Guide (QIG) 1
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
TBS-464 User Guide
Product Overview 8

• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
TBS-464 User Guide
Product Overview 9

Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct NAS ventilation or apply
pressure to the NAS or power cord
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Flat head screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
2. Verify that the intake vents on the bottom of the case are unobstructed.
3. Install the drives.
For details, see Installing M.2 Solid-State Drives.
4. Optional: Connect the expansion units.
For details, see Connecting USB Expansion Units.
5. Connect the power cord and all applicable cables.
6. Power on the NAS.
7. Install QTS.
For details, see QTS Installation.
8. Log on to QTS.
TBS-464 User Guide
Product Overview 10

3. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware Installation
This section provides information on installing drives and expansion units.
Installing M.2 Solid-State Drives
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
Important
• The TBS-464 has four M.2 SSD slots. For a list of compatible M.2 SSDs, go to https://
www.qnap.com/compatibility.
• QNAP recommends installing heatsinks and thermal pads on the M.2 SSD controllers
to enhance cooling eciency and ensure consistent performance.
1. Power o the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the bottom cover.
a. Turn the NAS upside down.
b. Remove the rubber feet.
c. Remove the screws.
TBS-464 User Guide
Installation and Conguration 11

d. Lift the bottom cover o the NAS.
5. Install a heatsink on the M.2 SSD.
a. Locate the controller on the M.2 SSD.
Note
The controller location varies depending on the model and manufacturer of the M.2 SSD.
For details, refer to the documentation or contact the manufacturer.
b. Install a thermal pad on the controller.
c. Remove the protective lm from the heatsink.
d. Install the heatsink on the controller.
TBS-464 User Guide
Installation and Conguration 12

6. Install thermal pads onto the system board.
Note
Single-sided M.2 SSDs have components (e.g., controllers, ash ICs) mounted only on the top
side, while double-sided M.2 SSDs have components mounted on both sides. Apply two thermal
pads for single-sided M.2 SSDs and one thermal pad for double-sided M.2 SSDs.
Single-sided M.2 SSD
TBS-464 User Guide
Installation and Conguration 13

Double-sided M.2 SSD
7. Install the M.2 SSD.
a. Pull out the pushpin.
b. Insert the M.2 SSD into the slot.
c. Attach the M.2 SSD rmly onto the thermal pad on the system board.
d. Insert the pushpin to secure the drive.
TBS-464 User Guide
Installation and Conguration 14

8. Attach the bottom cover.
a. Place the bottom cover on the NAS.
b. Attach the screws.
c. Attach the rubber feet.
TBS-464 User Guide
Installation and Conguration 15

d. Place the NAS in its normal upright position.
9. Connect all cables and external attachments.
10. Connect the power cord to the electrical outlet.
11. Power on the device.
Connecting USB Expansion Units
The device supports USB expansion units. For details, please see the table below.
You can purchase storage expansion accessories from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
TBS-464 User Guide
Installation and Conguration 16

For the list of compatible expansion units and the maximum number of applicable expansion units, go to
http://www.qnap.com/go/compatibility-expansion.
Expansion Unit
Model
Description Required Accessories
TR-002 • Uses a USB 3.2 Gen 2 Type-C interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to Type-C cable
• USB 3.2 Gen 2 Type-C to Type-C cable
TR-004 • Uses a USB 3.2 Gen 1 Type-C interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to Type-C cable
• USB 3.2 Gen 2 Type-C to Type-C cable
TR-004U • Uses a USB 3.2 Gen 1 Type-C interface
• Supports SATA drives
• USB 3.2 Gen 1 Type-A to Type-C cable
• USB 3.2 Gen 2 Type-C to Type-C cable
• RAIL-B02
TL-D800C • Uses a USB 3.2 Gen 2 Type-C interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to Type-C cable
• USB 3.2 Gen 2 Type-C to Type-C cable
TL-R1200C-RP • Uses a USB 3.2 Gen 2 Type-C interface
• Supports SATA drives
• USB 3.2 Gen 2 Type-A to Type-C cable
• USB 3.2 Gen 2 Type-C to Type-C cable
• RAIL-B02
To connect the device to USB expansion units, USB Type-A to USB Type-C cables or USB Type-C to USB Type-C
cables are required.
1. Verify that the NAS is powered o.
2. Connect the expansion unit to the NAS.
a. Connect the USB cable to the USB Type-C port on the expansion unit.
b. Connect the USB cable to a USB 3.2 Gen 2 Type-A port on the NAS.
TBS-464 User Guide
Installation and Conguration 17

Note
This image shows the TBS-464 connected to two TR-004U USB expansion units.
3. Power on the expansion units.
4. Power on the NAS.
5. Verify that the expansion units are recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
QTS Installation
The TBS-464 uses the QNAP QTS operating system. You can install QTS using any of the following methods.
Method Description Requirements
Qnder Pro
installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qnder Pro.
• Complete the steps in the Smart
Installation Guide wizard.
• Computer
• Network cable
•Qnder Pro installer
TBS-464 User Guide
Installation and Conguration 18

Method Description Requirements
Cloud installation If the NAS is connected to the internet,
you can do the following:
• Scan the QR code on the NAS.
• Specify the Cloud Key.
• Log into your myQNAPcloud account.
• Use myQNAPcloud Link to remotely
access your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
• Computer or mobile device
• myQNAPcloud account
• Cloud Key
Local installation If the NAS supports HDMI output, you can
do the following:
• Connect the NAS to the required
hardware.
• Complete the steps in the Smart
Installation Guide wizard.
• Monitor
• HDMI cable
• USB keyboard or Remote control (not
available on all models)
Installing QTS Using Qnder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
Important
To protect your NAS from brute force attacks, create a new system administrator account
during QTS installation to disable the default "admin" account.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qnder Pro on a computer that is connected to the same local area network.
Note
To download Qnder Pro, go to https://www.qnap.com/utilities.
4. Click Next.
The QNAP Warranty Service page opens in the default web browser.
5. Click Check warranty.
The QNAP Warranty Service window opens in a new web page.
Important
You can check your device warranty policy or purchase an extended warranty plan at QNAP
Warranty Service.
6. Close the warranty page.
The Smart Installation Guide opens in the default web browser.
7. Click Next.
The Enter the NAS name and administrator’s password screen appears.
TBS-464 User Guide
Installation and Conguration 19