QNAP TS 77 Series User manual

TS-x77
TS-677
TS-877
TS-1277
User Guide
Document Version: 1
13/11/2017

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-x77..........................................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 7
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................8
Rear Panel................................................................................................................................................9
Right Panel.............................................................................................................................................10
Left Panel............................................................................................................................................... 10
Front Drive Numbering........................................................................................................................... 11
Installation Requirements........................................................................................................................... 12
Setting Up the NAS.....................................................................................................................................12
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 14
Drive Installation.....................................................................................................................................14
Installing Expansion Cards.....................................................................................................................29
Replacing Memory Modules...................................................................................................................34
Replacing CPU Fans..............................................................................................................................39
QTS Installation.......................................................................................................................................... 44
Installing QTS Using Qfinder Pro........................................................................................................... 45
Installing QTS Using the Cloud Key....................................................................................................... 46
4. Basic Operations
Power Button.............................................................................................................................................. 49
Reset Button............................................................................................................................................... 49
USB One-Touch Copy Button..................................................................................................................... 49
LCD Panel.................................................................................................................................................. 50
Viewing TCP/IP Settings........................................................................................................................ 50
Configuring TCP/IP Settings...................................................................................................................50
Viewing Drive Information.......................................................................................................................51
Viewing Volume Information...................................................................................................................51
Viewing System Information...................................................................................................................52
Powering Off the NAS............................................................................................................................ 52
Restarting the NAS.................................................................................................................................52
Changing the LCD Password................................................................................................................. 52
LCD Error Messages..............................................................................................................................53
LEDs........................................................................................................................................................... 53
Beep Alarm................................................................................................................................................. 55
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 56
Hot-swapping Failed Drives........................................................................................................................56
Recovering Unintentionally Removed Healthy Drives................................................................................ 57
Support and Other Resources.................................................................................................................... 57
TS-x77 User Guide
1

6. Glossary
CloudKey.................................................................................................................................................... 58
CloudLink....................................................................................................................................................58
myQNAPcloud............................................................................................................................................ 58
myQNAPcloud ID........................................................................................................................................58
Qfinder Pro................................................................................................................................................. 58
QTS.............................................................................................................................................................58
7. Notices
Limited Warranty.........................................................................................................................................59
Disclaimer................................................................................................................................................... 59
GNU Public License....................................................................................................................................59
FCC Notice................................................................................................................................................. 67
CE Notice....................................................................................................................................................67
SJ/T 11364-2006.........................................................................................................................................68
2

1. Preface
About This Guide
This guide provides information on the QNAP TS-x77 NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing a task or
configuring settings.
Warnings provide information, that when ignored, may result to potential loss,
injury, or even death.
TS-x77 User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP TS-x77 NAS.
About the TS-x77
The TS-x77 is the first QNAP NAS series to feature the new AMD Ryzen processors. Powered by Ryzen
processors with up to eight cores, 16 threads, and clock speeds of up to 3.7 GHz, the TS-x77 is well-suited
for lightning-fast storage, video editing, and other high-demand multi-threaded applications. Designed for
infrastructure scalability, the TS-x77 has four DDR4 UDIMM slots that support up to 64 GB of memory, two
M.2 SATA SSD slots, two USB 3.1 10 Gbps ports, and three PCIe slots.
Hardware Specifications
Important
Modifying the hardware or software of your QNAP product invalidates the warranty. QNAP
is not responsible for any damage or data loss caused by unauthorized modifications and
installation of unsupported third-party applications.
Ordering P/N Drive Bays CPU Memory
TS-677
TS-677-1600-8G 6 Ryzen 5 1600 8 GB
TS-877
TS-877-1600-8G 8 Ryzen 5 1600 8 GB
TS-877-1700-16G Ryzen 7 1700 16 GB
TS-1277
TS-1277-1600-8G 12 Ryzen 5 1600 8 GB
TS-1277-1700-16G Ryzen 7 1700 16 GB
TS-1277-1700-64G Ryzen 7 1700 64 GB
Component TS-677 TS-877 TS-1277
Processor
CPU • AMD® Ryzen™ 5 1600: 6-core/12-thread 3.2 GHz processor, Turbo Core 3.6
GHz
• AMD® Ryzen™ 7 1700: 8-core/16-thread 3.0 GHz processor, Turbo Core 3.7
GHz
Architecture 64-bit
Graphics Optional: PCIe expansion card
Encryption engine AES-NI
Memory
TS-x77 User Guide
Product Overview 4

Component TS-677 TS-877 TS-1277
Pre-installed memory • 8 GB RAM: 2 x 4 GB DDR4
• 16 GB RAM: 2 x 8 GB DDR4
• 64 GB RAM: 4 x 16 GB DDR4
Use only QNAP memory modules to maintain system performance and stability. For
NAS devices with more than one memory slot, use QNAP modules with identical
specifications.
Note
Using unsupported modules may degrade performance, cause
errors, or prevent the operating system from starting.
Total memory slots 4 x UDIMM DDR4
Maximum memory 64 GB (4 x 16 GB)
Storage
Drive bays • 4 x 3.5-inch SATA 6
Gbps bays
• 2 x 2.5-inch SATA 6
Gbps bays
• 6 x 3.5-inch SATA 6
Gbps bays
• 2 x 2.5-inch SATA 6
Gbps bays
• 8 x 3.5-inch SATA 6
Gbps bays
• 4 x 2.5-inch SATA 6
Gbps bays
Drive compatibility • 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid state drives
• 2.5-inch bays:
• 2.5-inch solid state drives
M.2 SSD type 2 x M.2 SSD SATA 6 Gbps
M.2 SSD form factor • 2242
• 2260
• 2280
• 22110
SSD cache
acceleration support
• 3.5-inch drive bays 1
to 4
• 2.5-inch drive bays 1
to 2
• M.2 slots 1 to 2
• Optional: SSD using
PCIe expansion slot
• 3.5-inch drive bays 1
to 6
• 2.5-inch drive bays 1
to 2
• M.2 slots 1 to 2
• Optional: SSD using
PCIe expansion slot
• 3.5-inch drive bays 1
to 8
• 2.5-inch drive bays 1
to 4
• M.2 slots 1 to 2
• Optional: SSD using
PCIe expansion slot
TS-x77 User Guide
Product Overview 5

Component TS-677 TS-877 TS-1277
Hot-swappable Yes
Note
The following are not hot-swappable:
• M.2 SSDs
• SSD cache drives
• SSDs using PCIe expansion slots
Network
10 gigabit Ethernet
ports
Optional: PCIe expansion card
Gigabit Ethernet
ports
4 x RJ45
External I/O Ports & Expansion Slots
PCIe slots • 1 x PCIe 3.0 x8
• 1 x PCIe 3.0 x4
• 1 x PCIe 2.0 x4
USB ports • 2 x USB 3.1 Gen 2 10 Gbps
• Back: 1 x USB 3.1 Gen 2 10 Gbps Type-C
• Back: 1 x USB 3.1 Gen 2 10 Gbps Type-A
• 6 x USB 3.0
• Front: 1 x USB 3.0 Type-A
Note
You can use the One-Touch Copy button with this port.
• Back: 5 x USB 3.0 Type-A
HDMI outputs Optional: PCIe expansion card
Audio • 2 x 3.5 mm dynamic microphone jacks
• 1 x 3.5 mm line-out jack
• 2 x speakers
Note
You cannot use the speakers and the line-out jack
simultaneously.
Interface
Display panel Monochrome backlit LCD display with Enter and Select buttons
USB One Touch
Copy
Front: USB 3.0 Type-A
Dimensions
Form factor Tower
TS-x77 User Guide
Product Overview 6

Component TS-677 TS-877 TS-1277
Dimensions (H x W x
D)
231.9 x 224.9 x 319.8 mm
9.1 x 8.9 x 12.6 in
231.9 x 292.8 x 319.8 mm
9.13 x 11.53 x 12.59 in
234.6 x 369.9 x 319.8 mm
9.23 x 14.56 x 12.59 in
Net weight 7.7 kg (16.96 lbs) 9.05 kg (19.95 lbs) 11.55 kg (25.46 lbs)
Other
Power supply unit 250W, 100-240V AC,
50/60Hz
450W, 100-240V AC,
50/60Hz
550W, 100-240V AC,
50/60Hz
Fans • System: 1 x 80 mm
• CPU: 2 x 90 mm
• System: 2 x 80 mm
• CPU: 2 x 90 mm
• System: 3 x 80 mm
• CPU: 2 x 90 mm
Sound level 35.1 dBA 34.2 dBA 37.8 dBA
Operating
temperature
0 to 40˚C (32 to 104˚F)
Relative humidity • Non-condensing relative humidity: 5 to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Drive tray type Lock
Security slot Kensington security slot
Note
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-x77 NAS 1
Power cord 1
Ethernet cables 2
Screws for 3.5-inch drives • TS-677: 12
• TS-877: 18
• TS-1277: 24
Screws for 2.5-inch drives • TS-677: 18
• TS-877: 24
• TS-1277: 36
Screws for M.2 solid state drives • 2 x flat head screws
• 2 x riser screws
M.2 SSD cooling module 2
Quick Installation Guide (QIG) 1
Components
TS-x77 User Guide
Product Overview 7

Front Panel
TS-677
No. Component No. Component
1 M.2 SSD LEDs 5 USB 3.0 One-Touch Copy port
2 Infrared (IR) receiver 6 Drive LEDs
3 Power button 7 SSD LEDs
4 USB One-Touch Copy button - -
TS-877 and TS-1277
No. Component No. Component
1 LCD panel 6 Power button
TS-x77 User Guide
Product Overview 8

No. Component No. Component
2 Enter button 7 USB One-Touch Copy button
3 Select button 8 USB 3.0 One-Touch Copy port
4 Infrared (IR) receiver 9 SSD LEDs
5 Drive LEDs 10 M.2 SSD LEDs
Rear Panel
No. Component No. Component
1 PCIe full-height cover 10 Kensington security slot
2 USB 3.0 ports 11 Reset button
3 USB 3.1 Gen 2 10Gbps Type-A port 12 USB 3.0 ports
4 Gigabit Ethernet (RJ45) port 2 13 USB 3.1 Gen 2 10Gbps Type-C port
5 Gigabit Ethernet (RJ45) port 1 14 3.5 mm line-out jack
6 Gigabit Ethernet (RJ45) port 3 15 3.5 mm dynamic microphone jacks
7 Gigabit Ethernet (RJ45) port 4 16 Console port
8 Power input 17 PCIe low-profile cover
9 Power switch 18 PCIe low-profile cover
TS-x77 User Guide
Product Overview 9

Right Panel
No. Component No. Component
1 PCIe 3.0 x4 slot 1 5 Memory slot 3
2 PCIe 2.0 x4 slot 2 6 Memory slot 4
3 Memory slot 1 7 M.2 SSD slot 1
4 Memory slot 2 8 M.2 SSD slot 2
Left Panel
No. Component No. Component
1 PCIe 3.0 x8 slot - -
TS-x77 User Guide
Product Overview 10

Front Drive Numbering
TS-677
TS-877
TS-x77 User Guide
Product Overview 11

TS-1277
Installation Requirements
Category Item
Environment • Room temperature: 0 to 40˚C (32 to 104˚F)
• Non-condensing relative humidity: 5 to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface with no exposure to direct sunlight, liquids,
and chemicals
Hardware and peripherals • Storage drives
For details on compatible drives, go to https://www.qnap.com/
compatibility/.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays
•Installing Solid State Drives on Solid State Drive Trays
•Installing M.2 Solid State Drives
TS-x77 User Guide
Product Overview 12

3. Connect the power cord and all applicable cables.
4. Power on the NAS.
5. Install QTS.
For details, see QTS Installation.
6. Log on to QTS.
TS-x77 User Guide
Product Overview 13

3. Installation and Configuration
This chapter provides specific hardware and operating system installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TS-x77 is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid state drives, and M.2 solid
state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Slide the lock down.
b. Pull the handle to release the tray.
c. Pull the tray out.
3. Install a drive on the drive tray.
a. Remove the fastening panels from the sides of the tray.
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Installation and Configuration 14

b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the fastening panels.
d. Optional: Attach the screws to further secure the drive.
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Installation and Configuration 15

4. Load the drive tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle.
c. Slide the lock up.
5. Power on the NAS.
Installing 2.5-inch Hard Drives or Solid State Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
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Installation and Configuration 16

• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Slide the lock down.
b. Pull the handle to release the tray.
c. Pull the tray out.
3. Install a drive on the drive tray.
a. Remove the right fastening panel from the tray.
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Installation and Configuration 17

b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the screws.
4. Load the drive tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle.
c. Slide the lock up.
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Installation and Configuration 18

5. Power on the NAS.
Installing Solid State Drives on Solid State Drive Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Slide the lock to the right.
b. Push the button to release the handle.
c. Pull the tray out.
TS-x77 User Guide
Installation and Configuration 19