QNAP TS-i410X User manual

TS-i410X
User Guide
Document Version: 2
29/09/2022

Contents
1. Preface
About This Guide........................................................................................................................................................3
Audience..................................................................................................................................................................... 3
Document Conventions.............................................................................................................................................3
2. Product Overview
About the TS-i410X.....................................................................................................................................................4
Hardware Specications............................................................................................................................................4
Package Contents...................................................................................................................................................... 6
Components............................................................................................................................................................... 6
Front Panel.............................................................................................................................................................6
Rear Panel.............................................................................................................................................................. 7
Drive Numbering...................................................................................................................................................8
Safety Information.....................................................................................................................................................8
Installation Requirements........................................................................................................................................ 9
Setting Up the NAS.................................................................................................................................................... 9
3. Installation and Conguration
Hardware Installation..............................................................................................................................................11
Installing 2.5-inch Solid-state Drives on 2.5-inch Trays.................................................................................. 11
Connecting USB Expansion Units......................................................................................................................13
QTS Installation........................................................................................................................................................15
Installing QTS Using Qnder Pro...................................................................................................................... 15
Installing QTS Using the Cloud Key...................................................................................................................17
4. Basic Operations
Power Button........................................................................................................................................................... 21
Reset Button.............................................................................................................................................................21
LEDs...........................................................................................................................................................................22
Audio Alert................................................................................................................................................................23
5. NAS Migration
NAS Migration Requirements.................................................................................................................................25
Status and Setting Changes after NAS Migration................................................................................................25
Migrating a NAS....................................................................................................................................................... 26
Migrating NAS Data Using HBS 3...........................................................................................................................27
Preparing the Destination NAS......................................................................................................................... 27
Creating a One-Way Sync Job.............................................................................................................................28
Importing Local Users or Group Settings to the Destination NAS................................................................29
6. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 31
Hot-Swapping Failed Drives....................................................................................................................................31
Recovering Unintentionally Removed Healthy Drives........................................................................................ 32
Support and Other Resources................................................................................................................................32
7. Glossary
Cloud Key.................................................................................................................................................................. 33
myQNAPcloud.......................................................................................................................................................... 33
myQNAPcloud Link..................................................................................................................................................33
TS-i410X User Guide
1

Qnder Pro............................................................................................................................................................... 33
QNAP ID.................................................................................................................................................................... 33
QTS.............................................................................................................................................................................33
8. Notices
Limited Warranty..................................................................................................................................................... 34
Disclaimer................................................................................................................................................................. 34
Copyright and Trademarks..................................................................................................................................... 34
GNU Public License..................................................................................................................................................35
CE Notice...................................................................................................................................................................42
UKCA Notice..............................................................................................................................................................42
FCC Notice.................................................................................................................................................................42
VCCI Notice............................................................................................................................................................... 43
BSMI Notice.............................................................................................................................................................. 43
SJ/T 11364-2006........................................................................................................................................................44
2

1. Preface
About This Guide
This guide provides information about the device and step-by-step instructions on installing the hardware. It
also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default conguration settings and other supplementary
information.
Important notes provide information on required conguration settings and
other critical information.
Tips provide recommendations or alternative methods of performing tasks or
conguring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-i410X User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP TS-i410X device.
About the TS-i410X
The TS-i410X NAS features 10 GbE connectivity to accelerate virtualization applications and other tasks,
4K HDMI output for playback and real-time transcoding, and optimized SSD performance with SSD cache
to increase IOPS performance. Designed for harsh environments, it can operate in temperatures of -40°C
to 70°C (-40°F to 158°F), while its 9V-36V DC wide-range power supply is ideal for factories, warehouses,
transporation, and other rugged environments.
Hardware Specications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third
party invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TS-i410X-8G 4 8 GB Single
Component TS-i410X-8G
Processor
CPU Intel® Atom® x6425E
Frequency 4-core/4-thread 2.0 GHz base/3.0 GHz burst
Architecture x86 64-bit
Encryption engine AES-NI
Graphics Intel® UHD Graphics for 10th Gen Intel® Processors
Memory
Pre-installed memory 8 GB RAM
Maximum memory 8 GB RAM
Flash memory 4 GB (dual-boot OS protection)
Storage
Drive bays 4 x 2.5-inch SATA 6 Gbps
Tip
The drive bays are backward compatible with SATA 3 Gbps
drives.
TS-i410X User Guide
Product Overview 4

Component TS-i410X-8G
Drive compatibility 2.5-inch bays:
• 2.5-inch SATA solid-state drives
Note
For the list of compatible drive models and expansion cards,
go to https://www.qnap.com/compatibility.
SSD cache acceleration
support
This device supports SSD cache acceleration for all drives.
Hot-swapping This device supports hot-swapping for all drives.
Network
10 Gigabit network
interface
2 x 10G BASE-T (10G/5G/2.5G/1G)
External I/O Ports & Expansion Slots
USB ports 4 x USB 3.2 Gen 2 Type-A
HDMI ports 1 x HDMI 1.4b (up to 3840 x 2160 resolution at 30Hz)
Interface
Buttons • Power
• Reset
Dimensions
Form factor Tower
Dimensions (H x W x D) 65 x 180 x 254 mm
(2.56 x 7.09 x 10 in)
Net weight 2.54 kg (5.6 lbs)
Others
Power supply unit 1. External power adapter 90W and above, 100-240V AC
2. 9-36V DC input
Warning
To avoid potential injury or component damage, do not plug
in two power inputs at the same time.
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
• This battery is a button battery. If swallowed, a lithium
button battery can cause severe or fatal injuries within 2
hours. Keep batteries out of reach of children.
• To avoid potential battery explosion, causing injury or
damage to components, ensure that you replace the
existing battery with a battery of the same type.
Important
Dispose of used batteries according to local regulations or the
instructions of the battery manufacturer.
Operating temperature -40˚C to 70˚C (-40˚F to 158˚F)
TS-i410X User Guide
Product Overview 5

Component TS-i410X-8G
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Mount support • VESA mount: 75 x 75 mm (2.95 x 2.95 in)
• Load bearing: > 15 kg (33.07 lbs)
• M4x6 screws
• Hole depth: 7.5 mm (0.26 in)
• Tooth depth: 5 mm (0.20 in)
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Package Contents
Item Quantity
TS-i410X 1
AC power adapter 1
Ethernet cable 1 x Cat6a (RJ45)
Screws for 2.5-inch drives 16
Quick Installation Guide (QIG) 1
Components
Front Panel
TS-i410X User Guide
Product Overview 6

No. Component No. Component
1 Status LED 4 Drive 2 LED
2 LAN LED 5 Drive 3 LED
3 Drive 1 LED 6 Drive 4 LED
Rear Panel
No. Component No. Component
1 Reset button 7 Power input: DC 12V
2 HDMI 1.4b port 8 Kensington security slot
3 10G BASE-T RJ45 port 1 9 10 Gigabit Ethernet activity LED
4 USB 3.2 Gen 2 (10Gbps) Type-A ports 10 10 Gigabit Ethernet speed LED
5 10G BASE-T RJ45 port 2 11 Power button
6 Power input: VCC GND 9-36V - -
TS-i410X User Guide
Product Overview 7

Drive Numbering
Note
This image shows the device with the front cover removed.
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
• To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device
before installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
TS-i410X User Guide
Product Overview 8

• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Installation Requirements
Category Item
Environment • Room temperature: -40˚C to 70˚C (-40˚F to 158˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals • Computer or NAS
• Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Flat head screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or installing
NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install drives.
For details, see Installing 2.5-inch Solid-state Drives on 2.5-inch Trays.
3. Optional: Connect expansion units.
For details, see Connecting USB Expansion Units.
4. Connect the power cord and all applicable cables.
Note
The optional VCC GND 9-36V input requires a Euroblock connector.
TS-i410X User Guide
Product Overview 9

Warning
To avoid potential personal injury or component damage, do not plug in two power inputs at
the same time.
5. Power on the NAS.
6. Install QTS.
For details, see QTS Installation.
7. Log on to QTS.
TS-i410X User Guide
Product Overview 10

3. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware Installation
This section provides information on installing drives and connecting expansion units.
Installing 2.5-inch Solid-state Drives on 2.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
• When using industrial wide temperature SSDs, you must adjust the disk warning
settings to 85°C in QTS to match the operating temperature upper limit of wide
temperature SSDs. You can set it once and apply it to all disks. The default temperature
settings in QTS for general commercial SSDs is 70°C.
1. Power o the NAS.
2. Remove the front cover.
3. Remove the drive tray.
a. Pull the tray out.
TS-i410X User Guide
Installation and Conguration 11

4. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
5. Load the tray into the bay.
a. Insert the tray into the bay.
TS-i410X User Guide
Installation and Conguration 12

6. Attach the front cover.
7. Power on the NAS.
Connecting USB Expansion Units
The TS-i410X supports connecting a maximum of two USB expansion units. For details, please see table
below.
You can purchase storage expansion accessories from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
For the list of compatible expansion units and the maximum number of applicable expansion units, go to
https://www.qnap.com/go/compatibility-expansion.
TS-i410X User Guide
Installation and Conguration 13

Expansion Unit Model Description Required Accessories
TR-002 • Uses a USB 3.2 Gen 1 Type-C
interface
• Supports SATA HDD/SDD
• USB 3.2 Gen 2 Type-A to Type-
C cable
• USB 3.2 Gen 2 Type-C to Type-
C cable
TR-004 • Uses a USB 3.2 Gen 1 Type-C
interface
• Supports SATA HDD/SDD
• USB 3.2 Gen 2 Type-A to Type-
C cable
• USB 3.2 Gen 2 Type-C to Type-
C cable
TR-004U • Uses a USB 3.2 Gen 1 Type-C
interface
• Supports SATA HDD/SDD
• USB 3.2 Gen 1 Type-A to Type-
C cable
• RAIL-B02
TL-D800C • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA HDD/SDD
• USB 3.2 Gen 2 Type-A to Type-
C cable
• USB 3.2 Gen 2 Type-C to Type-
C cable
TL-R1200C-RP • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA HDD/SDD
• USB 3.2 Gen 2 Type-A to Type-
C cable
• RAIL-B02
1. Connect the expansion unit to the NAS.
a. Connect the USB cable to the USB Type-C port on the expansion unit.
b. Connect the USB cable to a USB 3.2 Gen 2 Type-A port on the NAS.
2. Power on the expansion units.
3. Verify that the expansion units are recognized by the NAS.
TS-i410X User Guide
Installation and Conguration 14

a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
QTS Installation
The TS-i410X uses the QNAP QTS operating system. You can install QTS using any of the following methods.
Method Description Requirements
Qnder Pro
installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qnder Pro.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using
Qnder Pro.
• Computer
• Network cable
•Qnder Pro installer
Cloud installation If the NAS is connected to the internet,
you can do the following:
• Scan the QR code on the NAS.
• Log into your myQNAPcloud account.
• Use myQNAPcloud Link to remotely
access your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using the
Cloud Key.
• Computer or mobile device
• Network cable
• myQNAPcloud account
• Cloud Key
Installing QTS Using Qnder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
Important
To protect your NAS from brute force attacks, create a new system administrator account
during QTS installation to disable the default "admin" account.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qnder Pro on a computer that is connected to the same local area network.
Note
To download Qnder Pro, go to https://www.qnap.com/utilities.
4. Click Next.
The QNAP Warranty Service page opens in the default web browser.
TS-i410X User Guide
Installation and Conguration 15

5. Click Check warranty.
The QNAP Warranty Service window opens in a new web page.
Important
You can check your device warranty policy or purchase an extended warranty plan at QNAP
Warranty Service.
6. Close the warranty page.
The Smart Installation Guide opens in the default web browser.
7. Click Next.
The Enter the NAS name and administrator’s password screen appears.
8. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Username: Specify an administrator username that contains 1 to 32 characters. The name
supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), multi-byte Chinese, Japanese,
Korean, and Russian characters.
The username cannot contain the following special characters: grave accent (`), asterisk (*), equal
sign (=), plus sign (+), square brackets ([ ]), backslash (\), vertical bar (|), semicolon (;), colon (:),
apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign (>), slash (/),
question mark (?), percent sign (%)
•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
•Conrm Password: Enter the new administrator password again.
9. Click Next.
The Set the date and time screen appears.
10. Specify the time zone, date, and time using any of the following methods:
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
Methods User Actions
Synchronize with computer or device time Select Same as the computer/device time
The NAS time will be the same as your computer or
device used to congure the time.
Enter manually a. Select Input Manually.
b. Specify the date and time.
The NAS date and time will be the same as the
congured time.
Synchronize with an Internet time server
automatically
Click Synchronize with an Internet time server
automatically.
The NAS time will be the same as the NTP server.
11. Click Next.
The Congure the network settings screen appears.
12. Congure the network settings using any of the following methods.
TS-i410X User Guide
Installation and Conguration 16

Methods User Actions
Obtain an IP address automatically (DHCP) Select Obtain an IP address automatically (DHCP)
The system automatically detects and congures the
IP address settings.
Use static IP address a. Select Use static IP address.
The IP address conguration page appears.
b. Specify the following IP address congurations:
• Interface
• IP Address
• Subnet Mask
• Default Gateway
• Primary DNS server
• Secondary DNS server
13. Click Next.
The Thunderbolt Connection page appears.
Note
This page only appears if your device supports Thunderbolt. You will need to connect your
device to a computer using a Thunderbolt cable.
14. Click Next.
The Summary screen appears.
15. Review the settings.
16. Click Apply.
A conrmation message appears.
Warning
Clicking Conrm deletes all data on the drive before installing QTS.
17. Click Conrm.
QTS is installed.
Installing QTS Using the Cloud Key
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
Important
To protect your NAS from brute force attacks, create a new system administrator account
during QTS installation to disable the default "admin" account.
1. Power on the NAS.
2. Connect the NAS to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
TS-i410X User Guide
Installation and Conguration 17

• On your computer, go to your respective region's site to download QTS:
• China: https://install.qnap.com.cn
• Global: https://install.qnap.com
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the myQNAPcloud Link remote connection service will be disabled
on your NAS after initialization. You can enable it by connecting to QTS through LAN and
then installing myQNAPcloud Link.
7. Click Next.
The QNAP Warranty Service page opens in the default web browser.
8. Click Check warranty.
The QNAP Warranty Service window opens in a new web page.
Important
You can check your device warranty policy or purchase an extended warranty plan at QNAP
Warranty Service.
9. Close the warranty page.
The Smart Installation Guide opens in the default web browser.
10. Specify the following information.
•NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
•Username: Specify an administrator username that contains 1 to 32 characters. The name
supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), multi-byte Chinese, Japanese,
Korean, and Russian characters.
The username cannot contain the following special characters: grave accent (`), asterisk (*), equal
sign (=), plus sign (+), square brackets ([ ]), backslash (\), vertical bar (|), semicolon (;), colon (:),
apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign (>), slash (/),
question mark (?), percent sign (%), or "admin".
TS-i410X User Guide
Installation and Conguration 18

•Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
•Conrm Password: Enter the new administrator password again.
11. Click Next.
The Set the date and time screen appears.
12. Specify the time zone, date, and time using any of the following methods:
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
Methods User Actions
Synchronize with computer or device time Select Same as the computer/device time
The NAS time will be the same as your computer or
device used to congure the time.
Enter manually a. Select Input Manually.
b. Specify the date and time.
The NAS date and time will be the same as the
congured time.
Synchronize with an Internet time server
automatically
Click Synchronize with an Internet time server
automatically.
The NAS time will be the same as the NTP server.
13. Click Next.
The Congure the network settings screen appears.
14. Congure the network settings using any of the following methods.
Methods User Actions
Obtain an IP address automatically (DHCP) Select Obtain an IP address automatically (DHCP)
The system automatically detects and congures the
IP address settings.
Use static IP address a. Select Use static IP address.
The IP address conguration page appears.
b. Specify the following IP address congurations:
• Interface
• IP Address
• Subnet Mask
• Default Gateway
• Primary DNS server
• Secondary DNS server
15. Click Next.
The Thunderbolt Connection page appears.
TS-i410X User Guide
Installation and Conguration 19