QNAP TS-1635AX User manual

TS-1635AX
User Guide
Document Version: 2
29/06/2020

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-1635AX...................................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................7
Left Panel................................................................................................................................................. 8
Rear Panel................................................................................................................................................8
Right Panel...............................................................................................................................................9
Front Drive Numbering............................................................................................................................. 9
Safety Information.......................................................................................................................................10
Installation Requirements............................................................................................................................11
Setting Up the NAS.....................................................................................................................................11
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 12
Drive Installation.....................................................................................................................................12
Installing Expansion Cards.....................................................................................................................23
Replacing Memory Modules...................................................................................................................29
QTS Installation.......................................................................................................................................... 32
Installing QTS Using Qfinder Pro........................................................................................................... 32
Installing QTS Using the Cloud Key....................................................................................................... 34
4. Basic Operations
Power Button.............................................................................................................................................. 36
Reset Button............................................................................................................................................... 36
USB One Touch Copy Button..................................................................................................................... 36
LCD Panel.................................................................................................................................................. 37
Viewing TCP/IP Settings........................................................................................................................ 37
Configuring TCP/IP Settings...................................................................................................................37
Viewing Drive Information.......................................................................................................................38
Viewing Volume Information...................................................................................................................38
Viewing System Information...................................................................................................................39
Powering Off the NAS............................................................................................................................ 39
Restarting the NAS.................................................................................................................................39
Changing the LCD Password................................................................................................................. 39
LCD Error Messages..............................................................................................................................40
LEDs........................................................................................................................................................... 40
Beep Alarm................................................................................................................................................. 42
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 43
Hot-swapping Failed Drives........................................................................................................................43
Recovering Unintentionally Removed Healthy Drives................................................................................ 44
Support and Other Resources.................................................................................................................... 44
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6. Glossary
CloudKey.................................................................................................................................................... 45
CloudLink....................................................................................................................................................45
myQNAPcloud............................................................................................................................................ 45
myQNAPcloud ID........................................................................................................................................45
Qfinder Pro................................................................................................................................................. 45
QTS.............................................................................................................................................................45
7. Notices
Limited Warranty.........................................................................................................................................46
Disclaimer................................................................................................................................................... 46
GNU Public License....................................................................................................................................46
FCC Notice................................................................................................................................................. 54
CE Notice....................................................................................................................................................54
SJ/T 11364-2006.........................................................................................................................................55
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1. Preface
About This Guide
This guide provides information on the QNAP TS-1635AX NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing a task or
configuring settings.
Warnings provide information, that when ignored, may result to potential loss,
injury, or even death.
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Preface 3

2. Product Overview
This chapter provides basic information about the QNAP TS-1635AX NAS.
About the TS-1635AX
The TS-1635AX is powered by a quad-core ARM processor and up to 16GB of DDR4 memory, delivering
high performance within a compact chassis. The TS-1635AX features enhanced connectivity through its dual
Gigabit Ethernet and dual 10 Gigabit Ethernet SFP+ ports. Designed for scalability, the TS-1635AX also has
two M.2 SATA SSD slots and two PCIe slots which can accommodate expansion cards.
Hardware Specifications
Important
Modifying the hardware or software of your QNAP product invalidates the warranty. QNAP
is not responsible for any damage or data loss caused by unauthorized modifications and
installation of unsupported third-party applications.
Component TS-1635AX
Ordering Information
Ordering P/N • TS-1635AX-4G
• TS-1635AX-8G
Processor
CPU Marvell® ARMADA® 8040 ARMv8 Cortex-A72 quad-core 1.6 GHz processor
Architecture 64-bit
Encryption engine AES-256
Memory
Pre-installed memory • 4 GB RAM: 1 x 4 GB DDR4
• 8 GB RAM: 1 x 8 GB DDR4
Use only QNAP memory modules to maintain system performance and
stability. For NAS devices with more than one memory slot, use QNAP
modules with identical specifications.
Important
Using unsupported modules may degrade performance,
cause errors, or prevent the operating system from starting.
Total memory slots 1 x Long-DIMM DDR4
Maximum memory 16 GB (1 x 16 GB)
Flash Memory 4 GB
Storage
Drive bays • 12 x 3.5-inch SATA 6 Gbps bays
• 4 x 2.5-inch SATA 6 Gbps bays
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Component TS-1635AX
Drive compatibility • 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid state drives
• 2.5-inch bays:
• 2.5-inch SATA solid state drives
M.2 SSD type 2 x M.2 SSD SATA 6 Gbps
M.2 SSD form factor 2280
SSD cache acceleration
support
• 3.5-inch drive bays 1 to 8
• 2.5-inch drive bays 1 to 4
• M.2 slots 1 to 2
• Optional: SSD using PCIe expansion slot
Hot-swappable Yes
Note
M.2 SSDs are not hot-swappable.
Network
10 gigabit Ethernet ports 2 x 10 Gigabit SFP+
Gigabit Ethernet ports 2 x Gigabit RJ45
External I/O Ports & Expansion Slots
PCIe slots • 1 x PCIe 3.0 x2
• 1 x PCIe 3.0 x1
USB ports 3 x USB 3.0
• Front: 1 x USB 3.0 Type-A
Note
You can use the One-Touch Copy button with this port.
• Rear: 2 x USB 3.0 Type-A
Audio • 1 x 3.5 mm line-out jack
• 1 x speaker
• Alarm buzzer
Interface
Display panel Monochrome backlit LCD display with Enter and Select buttons
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Component TS-1635AX
Buttons • LCD enter
• LCD select
• Power
• USB One Touch Copy
• Reset
Dimensions
Form factor Tower
Dimensions (H x W x D) 303.84 x 369.89 x 319.8 mm
11.96 x 14.56 x 12.59 in
Net weight 12.06 kg (28.79 lbs)
Other
Power supply unit 250W, 100-240V AC, 50/60Hz
System battery CR2032 lithium battery (3V, 225mAh)
Warning
When replacing the system battery, only use the same
battery type as the existing one to avoid explosions.
Sound level 23.0 dB(A)
Note
The sound level was tested at a bystander position, which is
within one meter from the NAS. The test NAS operated at low
speed with the maximum number of drives installed.
Fans • System: 3 x 92 mm fan, 12V DC
• CPU: 1 x 60 mm fan, 12V DC
Warning
To avoid serious injuries, do not touch the fans while the NAS
is connected to a power source.
Operating temperature 0 to 40˚C (32 to 104˚F)
Relative humidity • Non-condensing relative humidity: 5 to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-1635AX NAS 1
AC power adapter 1
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Product Overview 6

Item Quantity
Power cord 1
Ethernet cable 2
Screws for 3.5-inch drives 36
Screws for 2.5-inch drives 12
Quick Installation Guide (QIG) 1
Components
Front Panel
No. Component No. Component
1 Enter button 5 USB 3.0 One Touch Copy port
2 Select button 6 Drive LEDs
3 Power button 7 M.2 SSD LEDs
4 USB One Touch Copy button 8 LCD Panel
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Left Panel
No. Component No. Component
1 PCIe 3.0 x2 slot 1 - -
Rear Panel
No. Component No. Component
1 System fans 7 3.5 mm audio jack
2 Power input 8 USB 3.0 Type-A ports
3 Speaker 9 Gigabit Ethernet RJ45 ports
4 Power supply unit button 10 10GbE SFP+ ports
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No. Component No. Component
5 Kensington security slot 11 PCIe low-profile cover
6 Reset button 12 PCIe full-height cover
Right Panel
No. Component No. Component
1 PCIe 3.0 x1 slot 3 M.2 SSD slot 1
2 Memory slot 4 M.2 SSD slot 2
Front Drive Numbering
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Product Overview 9

Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
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Installation Requirements
Category Item
Environment • Room temperature: 0 to 40˚C (32 to 104˚F)
• Non-condensing relative humidity: 5 to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface with no exposure to direct sunlight, liquids,
and chemicals
Hardware and peripherals • Storage drives
For details on compatible drives, go to https://www.qnap.com/
compatibility/.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information in Safety Information carefully before setting
up the NAS or installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Drives or Solid State Drives on 3.5-inch Trays
•Installing Solid State Drives on Solid State Drive Trays
•Installing M.2 Solid State Drives
3. Connect the power cord and all applicable cables.
4. Power on the NAS.
5. Install QTS.
For details, see QTS Installation.
6. Log on to QTS.
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Product Overview 11

3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TS-1635AX is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Slide the lock down.
b. Pull the tray handle outward.
c. Pull the tray out.
3. Install a drive on the tray.
a. Remove the fastening panels from the sides of the drive tray.
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b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the fastening panels to lock the drive to the tray.
d. Optional: Attach the screws to further secure the drive.
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4. Load the tray into the bay.
a. Slide the tray into the drive bay.
b. Push the handle.
c. Slide the lock up.
5. Power on the NAS.
Installing 2.5-inch Drives or Solid State Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
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• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Slide the lock down.
b. Pull the tray handle outward.
c. Pull the tray out.
3. Install a drive on the tray.
a. Remove the right fastening panel from the drive tray.
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b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the screws to lock the drive to the tray.
4. Load the tray into the bay.
a. Slide the tray into the drive bay.
b. Push the handle.
c. Slide the lock up.
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5. Power on the NAS.
Installing Solid State Drives on Solid State Drive Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Slide the lock down.
b. Pull the tray handle outward.
c. Pull the tray out.
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3. Install a drive on the tray.
a. Align the SATA connector on the drive with the opening at the end of the tray.
b. Place the drive on the tray.
4. Load the tray into the bay.
a. Slide the tray into the drive bay.
b. Push the handle.
c. Slide the lock up.
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5. Power on the NAS.
Installing M.2 Solid State Drives
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
Note
QNAP recommends installing heatsinks onto the M.2 SSD controllers to enhance cooling
efficiency and to ensure consistent performance.
1. Power off the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the case cover.
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