QOLSYS IQ4 Hub User manual

The IQ4 Hub is an All-In-One 7” (17.8cm) touchscreen, providing full security and smart
home functionality in an easy to use interface.
INSTALLATION MANUAL
IQ4 Hub
Software Version 4.3.0
HUB
HUB

HUB
INTRODUCTION
ABOUT THIS GUIDE
QOLSYS CONFIDENTIAL AND PROPRIETARY
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?
QUESTIONS?
Contact us at
[email protected]
This document outlines the basic hardware specifications and software directions to
install and customize the IQ4 Hub. Note that the information presented is not
comprehensive, but is specifically dedicated to those menus, features, and systems
accessible solely to those with the proper installation code. Features accessible to
users and installers alike are outlined in the IQ4 Hub User Guide. In this document,
reference to “EN Grade 2” refers to EN50131 Grade 2 Certified product. The
information contained herein is proprietary, and is solely owned by Qolsys Inc. Any
reproduction, modification or distribution without permission is strictly prohibited.
IQ4 Hub
Power
Supply
INCLUDED IN BOX
SUPPORT

TABLE OF CONTENTS
PANEL OVERVIEW
5- Exterior Front
6- Exterior Back
7- Interior
INSTALLING THE PANEL
9- Wall Mount
10- Table Stand Option
11- Wiring Diagram
12- Powering the Panel
USER INTERFACE
14- Home Screen Overview
15- Message Center
16- Settings Tray
PROGRAMMING
18- Screen Lock
19- Settings
21- Advanced Settings
22- Setup Wizard
26- Installation
28- Installer/Dealer Settings
38- System Logs
39- Siren and Alarms
42- Security and Arming
46- Z-Wave Device List
47- Sound
51- Partitions
52- Local Automation
SECURITY SENSORS
55- Security Sensors
56- Auto Learn Sensor
57- Add Sensor
58- Partition Name
59- Sensor Type
60- Sensor Groups
77- Sensor Name
79- Chime Type
80- Voice Prompts
81- Source
82- Edit Sensor
83- Delete Sensor
84- Sensor Status
WI-FI DEVICES
87- Wi-Fi Devices
90- Access Point Settings
91- AP Connected Devices
92- IQ Remote Devices
93- 3rd Party Connections
Z-WAVE™ DEVICES
96- Z-Wave Devices
97- Add Device
98- Clear Device
99- Delete Failed Device
100- Remove All Devices
101- View/Edit Associations
102- Z-Wave Settings
104- SmartStart
105- Provisioning List
BLUETOOTH DEVICES
107- Bluetooth Devices
108- Add Phone
109- Edit Device
110- Delete Device
111- Remove All Devices
112- Settings
SYSTEM TESTS
114- System Tests
116- Wi-Fi Test
117- Sensor Test
120- Cellular Test
121- Z-Wave Test
122- Rediscover Network
123- Neighbor Info
124- Counters
126- Z-Wave Diagnostics
127- Advanced Z-Wave Diag
128- PowerG Test
130- Zigbee Test
131- Dual Path Test
132- Daughter Cards Test
133- Panel Test
135- Input Voltage Test
CUSTOMIZATION
137- User Management
138- Dealer Branding
139- Contact Info
140- On-Screen Branding
141- Connecting to Wi-Fi
142- Weather
143- Photo Frame
MAINTENANCE
147- Upgrade Software
148- Upgrade Software Using Wi-Fi
149- Upgrade Software Using Panel AP
150- Automatic Background Check
151- Battery Replacement
TROUBLESHOOTING
154- About
157- Power Down
158- Panel Reboot
159- Hard Reboot
160- Panel Test Troubleshooting
LEGAL
163- Important Information
SPECIFICATIONS
180- Specifications North America
182- Supported 319 MHz S-Line Sensors
183- Supported 345 MHz Sensors
184- Supported 433 MHz (DSC) Sensors
185- Supported 433 MHz (AT&T) Sensors
186- Supported PowerG Sensors
187- Supported Zigbee Sensors
188- Specifications Europe & UK
190- Supported PowerG Sensors EU & UK
191 - Supported 433 Sensors Iceland
192 - Specifications Latin America
194 - Supported PowerG Sensors LatAM

PANEL
OVERVIEW
For US and CANADA: Warning: This Product should be installed in accordance with the National Fire Alarm Code, ANSI/NFPA 72, (National Fire Protection Association, Batterymarch Park,Quincy, MA 02269)
and with National Electric Code, ANSI/NFPA 70. Printed information describing proper installation, operation, testing, maintenance, evacuation planning, and repair service is to be provided with this Product. In
Canada the product shall be installed in accordance with the Standard for the Installation of Residential Fire Warning Systems, CAN/ULC-S540.
Warning: For Canadian installations this Product and all sensors associated with it (collectively, the “System”) should be tested once a week. The test shall be performed also with primary DC power de-
energized. For recommended smoke detectors maintenance instructions refer to user manual associated with compatible Qolsys model QS5110-840 and PowerG model PG9936 smoke detectors.
For All Countries: Warning: This Product should be installed in accordance with the National and Local Fire Codes and National and Local Electrical Codes. Printed information describing proper installation,
operation, testing, maintenance, evacuation planning, repair service, recycling and disposal is to be provided with this Product. Warning: For all installations this Product and all sensors associated with it
(collectively, the “System”) should be tested once a week. The test shall be performed also with primary DC power de-energized. For all Sensors, Detectors, and other accessories, follow the recommended
maintenance instructions for each device.

HUB
PANEL OVERVIEW
EXTERIOR FRONT
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User Interface
Page Indicator
Speaker & Siren

PANEL OVERVIEW
EXTERIOR BACK
For EN Grade 2
applications, these
mounting holes
shall be used
Single, double or
triple gang box
compatible
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Locking Screw w/
Retention Spring
For UL2610 and EN Grade
2 applications this screw
shall be used for tamper
protection against
mounting removal
RF antenna
routing hole

PANEL OVERVIEW
INTERIOR
Lithium-Ion
Battery*
The battery should NEVER be disconnected without following proper power-down procedures
Failure to comply may result in data corruption, panel failure, and a void of the manufacturer's warranty
*CAUTION
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Legacy Security
RF Radio*
(319.5 MHz, 345 MHz or 433 MHz)
(For CE use SRF433 only. Not
approved for EN Grade 2 applications)
Barrel Jack
Power
PowerG Radio*
(Required for EN Grade 2 installations)
*NOTE: IQ4 Hub will typically only have 1
RF daughter card pre-installed from the
factory. Depending on model/country
variant it will be either PowerG, 319.5
MHz, 345 MHz OR 433 MHz

INSTALLING
THE PANEL

INSTALLING THE PANEL
1. With a small phillips
screwdriver, undo the
locking screw from the back
of the panel and remove the
SmartMount backplate.
1. Mount the backplate to the
wall using flat head screws* and
appropriate wall anchors if
needed, ensuring it is level.
2. If using the model with the
legacy security radio, in the
provided hole on the right hand
side of the backplate drill a 1/4”
hole in the wall and feed the
white RF antenna into the wall.
3. A screw is required in break-
away wall tamper for UL 2610
and EN Grade 2 installations.
WALL MOUNT
Connect the power supply to
the barrel jack on the back of
the panel.
1. Latch the top of the IQ4
Hub onto the SmartMount
backplate.
2. Swing the panel down
towards the backplate and
press firmly against the wall.
Note: For UL/ULC Commercial Burg installations (UL2610/ULC-S304 Security
Level II compliant) and EN Grade 2 installations use only wall mount option
This product when installed as per these instructions does not present the risk of fire, electric shock, or injury to persons.
1
2
1. With a small phillips
screwdriver, screw in the
locking screw from the
bottom of the panel to
secure it to the wall.
1
*Screws shall be a minimum of 1” in length (25.4mm), size #6 (M3.5)
1
1
3
2

INSTALLING THE PANEL
1. With the included power
supply and cable, plug the
barrel connector into the
barrel jack as shown above.
Be sure the barrel connector
is properly seated.
1. Locate the SmartMount
table stand and insert the
hooks into the back of the
panel, then swing down
and press into place.
Be sure that the power
wire is routed out the
middle of the table stand
using the provided slot.
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TABLE STAND (OPTIONAL)
1
1. With a small phillips
screwdriver, screw in the
locking screw from the
bottom of the panel to
secure it to the table stand.
1. With a small phillips
screwdriver, undo the locking
screw from the back of the
panel, remove the SmartMount
backplate and discard.
1
1
Do not use for UL2610 or EN Grade 2 or equivalent installations
1

INSTALLING THE PANEL
WIRING DIAGRAM
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IMPORTANT:
- 7v⎓DC Transformer: Use 18AWG
(0.75mm2) wire no longer than 98.5ft
(30m) to ensure sufficient power is
received at the panel.
* The minimum permissible wire size shall
not be smaller than 22 AWG (0.33mm2)
** 7v⎓DC power supply output shall not
exceed 15VA (15W) under any conditions
NOTES
**WARNING! Use 7v⎓DC**
Power Supply ONLY
7v⎓DC* IN
BARREL JACK
BARREL JACK FOR USE
WITH SUPPLIED
BARREL CONNECTOR
CABLE ONLY. STRIPED
WIRE IS POSITIVE (+)
Input rating: 100-240vAC, 50/60Hz, 0.68A
Output rating: 7.0vDC, 1.0A or 7.0vDC, 1.5A
Model SW-070100A or SW-070150A
For EN Grade 2 installations use only model
SW61-070150-03 Output rated: 7VDC/1.5A

INSTALLING THE PANEL
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Press and hold the power button on
the right side of the panel for 3
seconds to power up.
POWERING THE PANEL
Connect power supply.
WARNING! Use included 7v⎓DC Power Supply ONLY
If using the provided cable, the “striped” wire is (+)
Note: Power supply shall be located within same room as control unit
Note: This unit must be powered by a 24-hour, 120 V, 60 Hz or 230-240 VAC, 50 Hz circuit (as appropriate for your country) that cannot be turned off by
a switch, dimmer, or Residual Current Device. Failure to provide this circuit may prevent it from providing constant protection. Power supply shall be
located within same room as control unit.

USER
INTERFACE

USER INTERFACE
Header &
Settings Tray
Primary User
Interface &
Partition
The home screen is divided into three sections. The header shows the date & time, today’s weather, message center and
the Settings tray. The Primary interface shows arming options and sensor status & partition select. The footer shows panic
options and additional pages.
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Page
Indication and
Emergency
HOME SCREEN OVERVIEW

The header contains the pull down settings tray, the weather icon, time/date and a message icon in the
upper right portion of the screen where you will find Security Provider messages and contact info, alerts,
video tutorials and FAQ’s
USER INTERFACE
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This is where you will find the Security Provider’s Contact Information
This is where you will find Video Tutorials to help with common questions
This is where you will find Panel Alerts/Alarms notifications
MESSAGE CENTER
This is where you will find messages from the Security Provider

USER INTERFACE
SETTINGS TRAY
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To access the Settings tray swipe down on the bar at the top of the screen. The
Settings tray has quick access to system, battery, Wi-Fi, Bluetooth & cellular status as
well as volume control, brightness, a lock screen icon and other quick settings.
Swipe down
for access
FIND IT
When partitions are
DISABLED, a Status
icon resides in the
upper left corner of
the settings tray.
Touch this icon to
return to the security
page.
When partitions or
screen lock are
ENABLED, a Lock
Screen icon replaces
the Status icon.
Touch this icon to
switch between
partitions.

PROGRAMMING

When the “Screen Lock” or “Partitions” setting are enabled, a lock screen will be presented once the panel has been woken
from either a touch on the screen or pressing the wake/sleep button on the side of the panel. This prevents unauthorized
access to the panel and/or one partition from accessing another as well as managing permissions to “Advanced Settings”.
Screen lock may also be turned off if desired, even when Partitions are enabled.
PROGRAMMING
SCREEN LOCK
4 DIGIT SCREEN LOCK
6 DIGIT SCREEN LOCK
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Note: This feature has not been evaluated for EN Grade 2

The Settings page allows quick access to various simple features
& settings that do not require the protection of a Dealer,
Installer or Master code to be changed.
PROGRAMMING
FIND IT
Swipe down
for access
SETTINGS
SETTINGS
Setting
Description
Display
Adjust brightness, font size & 12/24 hour time as well as adaptive brightness
or night light mode. You can also enable the Status LED slider.
Temperature
Toggle between Fahrenheit and Celsius
Status
View the "Current Status" of security sensors: Zone #, Name, Status (Open,
Close, Active, Idle, Tamper, Failure), Battery and sensor History. Also view
“Alarms” and “History” for security sensors globally
Automation Device Status
View the "Current Status" of Z-Wave™ devices: Name, Type, Status (Normal,
Failure), and Battery. Also view “Alerts” and “History” for Z-Wave globally
Other Z-Wave Devices
Shows Z-Wave devices that are learned into the panel but that are not part of
the main user interface (Lights, Locks, Thermostats & Garage Doors)
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HUB

PROGRAMMING
SETTINGS
Setting
Description
EU Events
Display events as required for EN Grade 2. NOTE: This icon will only appear when the “En Grade 2" setting is Enabled.
Automation
Add, Edit or manage local lighting automation rules. These rules are separate from any cloud based rules
that may be set through Alarm.com. Examples of possible rules are as follows:
-Night: Turns light on at 7pm and off at 6am
-Evening: Turns light on at 7pm and off at 11pm
-Front Door: Turns light on for 15mins when Front Door opens between 5pm and 7am (must have a
sensor with the default quick name “Front Door” added in the panel)
-Doorbell: Turns light on between 5pm and 7am for 15 mins when Doorbell is activated (must have a
sensor with the default quick name “Doorbell” added in the panel)
Activity Monitor
Activity Monitor allows access to disarm sensors that are programmed as 24 hours zones, such as Sensor
Groups 8, 9 & 25. A valid Master, User or Guest code is required to control 24 hour activity sensors. 2
options are provided:
-Quick Access: 300 second temporary access
-Deactivate: Disarms 24 hour sensors until they are re-activated manually
License
Qolsys End User License Agreement
Advanced Settings
Access advanced settings & programming. A valid Dealer (default 2222), Installer (default 1111) or Master
Code (default 1234) is required
Smart Energy Optimizer
Shift energy usage to off-peak hours (thermostats) and reduce energy usage during on-peak hours