quadient IS Series User manual

LAN
Installation Guide
IS-240/280

1
LAN Installation Overview
The IS series mailing systems have the ability to connect to both the Postage
Funding Server Credifon and the Online Services Server via a LAN connection
using a standard RJ45 Ethernet patch cable.
When the machine connects to the Postage Funding Server or the Online
Services Server it opens a secure communication over your Internet access
based on SSL protocol via HTTPS on TCP port 443.
Depending on the network installed there are certain things that must be known
prior to installing the system. It is likely that you will want to ask your IT
department to get involved here.
IP addressing:
1. Do you want to let DHCP allocate an IP address to your Franking Machine?
Does the network have a DHCP server that will provide an IP address,
default gateway, and DNS, which will allow access to the Internet?
2. Or do you want to manually assign an IP address from your organization to
the Franking Machine?
You will need to know the settings for IP address, Subnet Mask, Default
Gateway, and DNS server.
Getting Internet access:
The Franking Machine needs to get access via the Internet to:
uk-meterservices.neopost.com (217.33.60.90) using TCP port 443.
1. Will the Franking Machine be able to get direct access to this from your LAN
once it has an IP address? If yes go to page 3.
2. Or, will someone from your IT/Security teams need to make firewall changes
to permit this? If yes go to page 4.
3. Or, will some Proxy settings need to be applied to the Franking Machine to
allow Internet Access? If yes go to page 5.

2
Terms used:
DHCP: (Dynamic Host Configuration Protocol). For Automatic IP addresses
assignment.
DHCP server provides the machine with an IP address. Generally requires no user
intervention to obtain IP address. The DHCP server automatically assigns an IP
address to the mailing system. It provides also the Default Gateway IP address,
and DNS server IP address.
DNS: (Domain Name System). The DNS server allows (resolves) Domain Name to
IP addresses.
Proxy: If a Proxy is used to access the Internet, you can set-up the machine to use
it when the machine tries to access the Neopost Servers through your Internet
connection.
Firewall: A network security system that allows businesses to closely control
access between networks and network attached devices, such as your Franking
Machine and Neopost.
Default settings: In its factory-default state, DHCP is enabled, DNS is in
automatic mode and Proxy support is disabled. By default the port used to
communicate over the Internet is port 443. If the proxy support is activated, the
port used to communicate with the proxy is port 8080.

3
Sample Installation Scenarios Simple Internet access via a standard ADSL Internet connection: In this scenario, you simply plug the Franking Machine into your ADSL router or LAN connected to the ADSL router using a standard Ethernet (CAT5, RJ45) cable. The Router then assigns all IP address settings for you using DHCP. In the majority of cases the franking machine will then be able to connect directly to Neopost
using you ADSL line.

4
Corporate Internet access via a Firewall: Here your Franking Machine is connected to your internal corporate network using a standard Ethernet (CAT5, RJ45) cable, with either DHCP allocating the IP address or your IT/Security departments giving you details for manual configuration. Additionally, a security device called a firewall controls access to the Internet, and may block the Franking Machine. To enable the Franking Machine to reach Neopost, you may need to involve your IT/Security teams, and ask them to permit the Franking Machine to reach:
uk-meterservices.neopost.com (217.33.60.90) using TCP port 443.

5
Corporate Internet access via a Proxy Server: Here your Franking Machine is connected to your internal corporate network using a standard Ethernet
(CAT5, RJ45) cable, with either DHCP allocating the IP address or your IT/Security departments giving you details for manual configuration. Additionally, a security device called a Proxy Server is used to permit access to Neopost. It is likely you will need to ask your IT/Security teams to create settings for the Franking Machine in the Proxy Server Configuration. They will need to know the following information: The Franking Machine needs to reach: uk-meterservices.neopost.com using TCP port 443 (which is also known as SSL or HTTPS). It will talk to your Proxy Server via TCP port 8080 by default, and is capable of sending username and password. They may respond by providing you with a Username and Password, as well as an IP address or DNS name for the Proxy Server. These details will allow the Franking Machine to get access to Neopost.

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The Franking Machine will need the following fields completed during setup. (It
may be advisable to have a member of your IT/Security teams present during
installation to assist here).
Proxy URL: This is the name or IP address of your Proxy Server. This will need
to be provided by your IT department.
Proxy Port: This is the port number allocated on the network that
communicates with your Proxy Server. By default this is set to 8080. This will
need to be provided by your IT department.
Proxy Login: This is a user account created on your Proxy Server that allows
Internet access. This will need to be provided by your IT department.
Proxy Password: This is the password that would be associated to your Proxy
Login. This will need to be provided by your IT department.

7
Manually configuring LAN communication settings
In some unique instances, the LAN settings may have to be programmed into the
IS series mailing machine in order to establish a valid connection via LAN. To
manually configure LAN settings on an IS series mailing machine for a new install,
the actions below are required. If not the system will continue to automatically
start the installation wizard and forbid the configuration of the LAN settings.
Remove the power from the system; remove the PSD (meter); plug the system
back in and wait until the system boots up.
1. When the system powers on with no PSD (meter), you will be required to
clear a “boot with no PSD” messege. Press “OK” to display the screen
below. Press the “Menu” button.
|Note: if there is no cartridge in the system, other messages may have to
be cleared by pressing OK.
2. Scroll down and select ”13 Supervisor”.
IS 240/280
No Stamp
No printing

8
3. Enter the supervisor pin code “00000”. Select “OK” to continue.
|Note: This pin code only applies when the PSD (meter) is not present.
You will now be able to access the “LAN settings” via the “communication
settings” option number “9”
|Note: Please ask a member of your IT administration staff to be
present before adjusting these settings.
If you are using a proxy server, the proxy settings can also be accessed from this
menu. However the mailing system will automatically detect the proxy server
during the installation wizard and request the following information.
»

9
Proxy URL: This is the name of the
proxy server. This will need to be pro-
vided by your IT department.
Proxy Port: This is the port number allo-
cated on the network that communicated
to the proxy server. This will need to be
provided by your IT department.
Proxy Login: This is a user account cre-
ated on the proxy server that allows
internet access. This will need to be pro-
vided by your IT department.
Proxy Password: This is the password
that would be associated to the proxy
login. This will need to be provided by
your IT department.
Installation process
Proxy URL
MY PROXY
Installation process
Proxy Port
8080
Installation process
Proxy Login
USER
Installation process
Proxy Password
TEST
Once the proxy information has been entered please continue from “step C3”
Activate the postal server connection. This can be found in the “Installation guide”.

10
IP Configuration report
A report can be obtained to assist your IT department when configuring your
network firewall to allow traffic from the mailing system.
To access the report please follow steps 1-3 in page 7 and 8 of this booklet
“Manually configuring LAN communication settings” this will allow you
access to the “supervisor menu”.
4. Select “Reports” from the menu.
5. Select “IP Configuration report”
6. Make sure that labels are present in the label feeder. Select “Get report”
|Note: IS350 uses double labels which can be fed the same way as an
envelope.
The label will be printed showing the current network settings assigned to
the mailing system.
Select report
7 Multi account
8 Base errors
9 Meter errors
11 Proxy configuration report
10 IP Configuration report
EXAMPLE

4148203U/B - 27/11/2019