quadient iX-3 Series User manual

User Guide
IX-3
Mailing Systems

1
Table of Contents
1Read this First
1.1 What you will find in this Manual ........................................................................3
1.2 Safety Requirements .........................................................................................5
MeetYour Mailing System 92
2.1 System Layout .................................................................................................11
2.2 Accessories .....................................................................................................13
2.3 Control Panel Features ....................................................................................14
2.4 Connections .....................................................................................................18
2.5 Power Management .........................................................................................21
Processing Mail 253
3.1 Choosing a Type of Imprint ..............................................................................27
3.2 Preparing and Starting your Work Session ......................................................29
3.3 Printing [Normal] Mail ......................................................................................35
3.4 Printing Incoming Mail with [Received] Mode ..................................................45
3.5 Settings Details ................................................................................................48
3.6 Advanced Operations ......................................................................................60
Money Operations 614
4.1 Overview ..........................................................................................................63
4.2 Managing Credit ..............................................................................................64
4.3 Unlocking the PSD (Postal Inspection) ............................................................67
4.4 Low Credit Threshold .......................................................................................68
4.5 Crediting PIN Code ..........................................................................................69
Managing Accounts and Assigning Rights 715
5.1 Accounting and Assigning Rights Overview ....................................................73
5.2 Selecting an 'Account Mode' ...........................................................................75
5.3 Guidelines to Setup an Account ......................................................................76
5.4 Selecting an 'Account Mode' ...........................................................................80
5.5 Managing Accounts .........................................................................................81
Reports 896
6.1 Reports Overview ............................................................................................91
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6.2 Generating a Report ........................................................................................93
6.3 Postage Data ...................................................................................................94
6.4 Credit Data ......................................................................................................96
6.5 Account Data ...................................................................................................98
6.6 System Data ..................................................................................................101
Online Services 1057
7.1 Online Services Overview .............................................................................107
7.2 Connecting to Online Services ......................................................................108
7.3 Uploading Statistics .......................................................................................111
7.4 System Online Services ................................................................................112
Configuring your Mailing System 1138
8.1 Settings Overview ..........................................................................................115
8.2 Changing the Display Language ....................................................................116
8.3 Display Settings .............................................................................................117
8.4 System Time-outs and Settings .....................................................................118
8.5 High Value Warnings .....................................................................................121
8.6 Weighing Settings ..........................................................................................122
8.7 Imprint Memories ...........................................................................................125
8.8 Connection Settings ......................................................................................127
8.9 Time and Date Management .........................................................................129
Options and Updates 1339
9.1 Options and Updates Process .......................................................................135
9.2 Using the Mailbox ..........................................................................................136
9.3 Managing Options .........................................................................................137
9.4 Managing Custom Text Messages .................................................................139
9.5 Managing Slogans .........................................................................................141
9.6 Managing Postal Rates ..................................................................................144
Maintaining your Mailing System 14710
10.1 Maintaining the Ink Cartridge ......................................................................149
10.2 Filling the Moistener (Option) ......................................................................158
10.3 Cleaning the Mail Path .................................................................................159
10.4 Maintenance Processes ..............................................................................161
Troubleshooting 16311
11.1 Paper Jamming ............................................................................................165
11.2 Weighing Problems ......................................................................................166
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11.3 Diagnostics and System Data .....................................................................167
Specifications 17112
12.1 Mail Specifications .......................................................................................173
12.2 Recommended Operating Conditions .........................................................175
12.3 General Mailing Systems Specifications .....................................................176
12.4 Operating Specifications ..............................................................................177
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1Read this First
This section contains important information about safety precautions and environmental
recommendations to operate your equipment in the best possible conditions.
1.1 What you will find in this Manual .........................................3
1.2 Safety Requirements .............................................................5
How to Disconnect your Mailing System ..........................................................8
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What you will find in this
Manual
1.1
Section 1: Read this First
Make sure you have read and fully understood the safety requirements
in this section.This sectionalsoincludes alist ofacronymsand symbolsused
in the manual.
Section 2: MeetYour Mailing System
System features, reference descriptions of elements and controls, mail format
and how to power your Mailing System off.
Section 3: Processing Mail
Processing mail using the mailing system: choosing a type of task, weighing,
selecting a rate, sealing your mail, running batches, etc.
Section 4: Money Operations
Loading postage credit.
Section 5: Managing Accounts and Assigning Rights
How you can change accounts as a user, or set up accounts and control access
to the Mailing System.
Section 6: Reports
How you can generate and print out reports for the Mailing System usage,
credit usage, account usage, etc.
Section 7: Online Services
Connect your system for upgrades.
Section 8: Configuring your Mailing System
All the specifications of your Mailing System you can set up.
Section 9: Options and Updates
How to update/upgrade your system and modify the imprint (custom texts and
slogans, rates...).
Section 10: Maintaining your Mailing System
Changing the ink cartridge and maintaining other system components.
Section 11:Troubleshooting
What to do when a problem occurs:jamming, bad sealing, poor printing etc.
Section 12: Specifications
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Detailed specifications of your Mailing System.
Symbols
This manual uses the symbols listed below.
Indicates...This symbol...
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or mail that
could result from an action you may perform.
NOTE: remark that explains different scenarios or situations.
TIP: advice to help save you time when processing your mail.
Glossary
This manual uses the acronyms listed below.
DescriptionAcronym
Total postage usedAscending
Postage amount availableDescending
IDentificationID
Local Area Network: link between computersLAN
Personal ComputerPC
Personal Identification NumberPIN
Postal Security Device (Meter)PSD
Weighing PlatformWP
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Safety Requirements1.2
Power Connection
Before connection, check whether the Mailing System is suitable for the local AC power
voltage (230V - 50Hz).
THIS SYSTEM MUST BE GROUNDED
• Only connect the power plug to an outlet provided with a
protective ground contact.
• To reduce the risk of fire, use only the power cord supplied
with the Mailing System.
• Do not use ground adaptors.
• Do not use this product on a wet floor or near water.
•In case of liquid spillage, disconnect the power cord from the
outlet and proceed with cleaning.
•Use an outlet located near the system that is easily accessible.As the power supply
cord is the system disconnecting device, do not route the power cord between pieces
of furniture or over sharp edges.
• Avoid using outlets controlled by wall switches or shared by other equipment.
• Make sure there is no strain on the power supply cord.
Compliance
Energy Star compliance
Your mailing machine is Energy Star compliant: it helps you to save energy and money
while protecting the environment.
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Environmental compliance
A program is implemented for the recycling of worn mailing machines and machines at the
end of their lifetime. Contribute in a responsible way to the environmental protection by
consulting your retailer internet site, or by contacting him.He will inform you of the collection
and treatment processes of these machines.
CE compliance
Products presented in this guide conform to requirements of applicable directives.For more
details, refer to Declaration Of Conformity available on website or upon request to your
local contact.
This is a class A product.Operation of this equipment in a residential
area is likely to cause interference in which case the user will be
required to correct the interference at his own expense.
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General Safety
• Before using your Mailing System, thoroughly read the operating instructions.
• To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your Mailing System.
• To avoid damage, only use approved supplies (ink, tape, cleaners...).
The Mailing System contains moving parts.Keep fingers, long hair,
jewellery, neck ties and loose clothing away from the mail path at
all times.
Follow the additional safety precautions below:
• Do not place lit candles, cigarettes, cigars, etc.on the Mailing System.
• When removing jammed material, avoid using too much force to prevent personal
injury and damaging components.
• When lifting covers, wait for all parts to stop moving before placing hands near the
feeder path or printhead.
•To prevent overheating do not block the ventilation openings or try to stop the power
supply fans.
•Do not remove bolted covers as they enclose potentially hazardous parts that should
only be accessed by a Service Representative.
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Read this First
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LAN Connections
Plugging the right jack in the right socket
Your Mailing System uses a LAN (high speed internet connection) to connect to your
customer Online Services.
Network/PC LAN (8 wires)
Follow the additional precautions below:
•Avoid using your system during an electrical storm;as there may be a risk of electrical
shock from lightning.
• Do not install LAN connectors in a wet location.
• Disconnect the LAN cable from the wall before moving your system.
Disconnecting your Mailing System
How to Disconnect your Mailing System
1. First switch your Mailing System to OFF mode (see How toTurn the Mailing System
to OFF Mode on page 22).
Only unplug the power cord when the Mailing System is in OFF
mode or Sleep mode to avoid keeping the ink cartridge in an
unprotected position where the ink may dry out and become
unusable.
2. Unplug the power cord from the wall outlet.
3. Unplug the LAN cable from their sockets as they may still be energized.
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MeetYour Mailing
System
2
Get to know your Mailing System in this section.
2.1 System Layout .....................................................................11
2.2 Accessories .........................................................................13
2.3 Control Panel Features .......................................................14
2.4 Connections .........................................................................18
2.5 Power Management .............................................................21
How to Turn the Mailing System to Sleep/Soft off Mode ................................22
How to Turn the Mailing System to OFF Mode ..............................................22
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System Layout2.1
System Components
Measures weight of mail pieces.Weighing platform
Prints envelopes and controls the Mailing System.Base
Allows you to remove jammed envelopes.Jam release handle
Beginning of mail transport path.FeedTable
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MeetYour Mailing System

Inside System Base
Postage meter.
Postal Security Device
(PSD)
Lift from the front to open.Cover
Prints the postal imprint on envelopes.Ink Cartridge
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MeetYour Mailing System

Accessories2.2
Report Printer (option)
A USB printer can be directly connected to the mailing system for printing mailing-related
reports.
For more information about compatible printers that can connect
to your mailing system, please contact technical support.
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MeetYour Mailing System

Control Panel Features2.3
Display Areas
Indicates the current rate and services selected.1Rate and Services
Displays the date that will be printed.2Date
Indicates the amount to be printed on the envelope.3Postage
Current weight used to calculate postage amount.4Weight
Displays selected imprint memory.7Imprint Memory
Displays account currently selected.8Account
Current weighing method.23Weighing type
Allows your selection of a Text or a Slogan. Indicates that
a Text/Slogan will be printed at the closest place of imprint.
24Imprint right
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MeetYour Mailing System

Allows your selection of a Text or a Slogan. Indicates that
a Text/Slogan will be printed at the left most of imprint.
25Imprint left
Keys and Shortcuts
NAVIGATION KEYS
Used to cancel, skip or go back.21Return
Returns the system to the Home screen.20Home Screen
Accesses the menu settings.10Menu
Short press:Validates a selection.
Long press: Save a memory when a homepage is
displayed.
9OK
Short press: Navigate up in lists or menus.
Long press: Increase the backlight when a
homepage is displayed.
6Up Arrow
Short press: Navigate down in lists or menus.
Long press: Decrease the backlight when a
homepage is displayed.
6Down Arrow
SHORTCUT KEYS15
Accesses credit management (including adding
credit).
17Credit
Displays the Report list.19Report
Displays the rate selection screen.18Rate Selection
Accesses imprint selection and imprint set up
screens.
16Imprint
Short press: Displays the Manual Weight Entry
screen.
Long press: Select the Differential weighing type.
20Weight
KEYPAD
2
MeetYour Mailing System
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