quadient IS-5000 User manual

User Guide
IS-5000
Mailing Systems

1
Table of Contents
1 Read this First
1.1 What you will Find in this Manual .......................................................................3
1.2 Safety Requirements .........................................................................................6
Mailing System Overview 92
2.1 Mailing System Components ...........................................................................11
2.2 Operator Controls ............................................................................................21
2.3 System Power Management ............................................................................25
Processing Mail 293
3.1 Processing Mail Guidelines ..............................................................................31
3.2 Standard Setup ................................................................................................32
3.3 Running Mail ....................................................................................................48
3.4 Running Special Mail Types .............................................................................57
3.5 Detailed Steps to Run Mail ..............................................................................73
Postage and Funds Management 1014
4.1 Overview ........................................................................................................103
4.2 Managing Funds ............................................................................................104
4.3 Unlocking the PSD .........................................................................................107
Account Management and Access Control 1095
5.1 Introducing the 'Account Modes' ....................................................................111
5.2 Implementing an 'Account Mode' ...................................................................114
5.3 Managing Accounts .......................................................................................125
5.4 Managing Operator PIN Codes ......................................................................139
5.5 Advanced Reporting Functions ......................................................................146
Reports 1516
6.1 Reports Overview ..........................................................................................153
6.2 Generating Reports ........................................................................................156
6.3 Counter Data Reports ....................................................................................159
6.4 Postage Data Reports ....................................................................................162
6.5 Funds Data Reports .......................................................................................166
6.6 Account Data Reports ....................................................................................169
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6.7 System Data Reports .....................................................................................175
6.8 Advanced Reporting ......................................................................................179
Online Services 1857
7.1 iMeter Applications Overview .........................................................................187
7.2 Connecting to Online Services .......................................................................188
7.3 Uploading Statistics .......................................................................................192
7.4 System Online Services .................................................................................193
Configuring the System 1958
8.1 Settings Overview ..........................................................................................197
8.2 Logging in / out as the Supervisor .................................................................198
8.3 Postage Default Settings ...............................................................................200
8.4 Printing Default Settings ................................................................................205
8.5 Impression Memories .....................................................................................207
8.6 Postage Warning Settings .............................................................................210
8.7 Sealer Default Settings ..................................................................................212
8.8 Weighing Devices Settings ............................................................................214
8.9 Adjusting Display and Sounds .......................................................................225
8.10 Other System Settings ...................................................................................231
8.11 Connection Settings .......................................................................................235
8.12 Connecting a PC ............................................................................................237
8.13 Inserter Mode .................................................................................................238
8.14 Changing Motorized Conveyor Stacker Positions ..........................................241
Options and Updates 2479
9.1 Overview ........................................................................................................249
9.2 Managing Optional Features ..........................................................................254
9.3 Managing Ad slogans ....................................................................................256
9.4 Managing Postal Rates ..................................................................................259
9.5 Managing Permits ..........................................................................................261
Maintenance 26310
10.1 Maintaining the Ink System ..........................................................................265
10.2 Maintaining the Feeder ................................................................................272
10.3 Maintaining the Sealer Water Network ........................................................274
10.4 Cleaning the Mail Path .................................................................................276
10.5 Touchscreen Calibration ..............................................................................280
10.6 Maintenance processes ...............................................................................281
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Troubleshooting 28311
11.1 Envelope Stoppages and Jams ...................................................................285
11.2 Label Stoppages and Jams ..........................................................................290
11.3 Weighing Problems ......................................................................................292
11.4 Diagnostics and System Data ......................................................................294
System Specifications 29912
12.1 System Connections ....................................................................................303
12.2 System Connectors ......................................................................................306
12.3 Operating Specifications ..............................................................................310
12.4 Environmental conditions .............................................................................311
12.5 Menu Reference ..........................................................................................312
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1 Read this First
This section contains important information about safety precautions and environmental
recommendations to operate your equipment in the best possible conditions.
1.1 What you will Find in this Manual ........................................3
1.2 Safety Requirements .............................................................6
1
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What you will Find in this
Manual
1.1
Read this First on page 1
Make sure you have read and fully understood the safety require-
ments in this section. This section also includes a list of acronyms
and symbols that are used throughout this User Guide to explain the
features and functions of your Mailing System.
Mailing System Overview on page 9
This section explains your system's features, functions and controls
of your Mailing System. It also includes information on mail formats
that can be processed and how to power down your system.
Running Mail on page 29
Provides information on choosing a task, weighing your mail, selecting
a Postage Rate, sealing your mail, running batches of mail, etc.
Postage and Funds Management on page 101
Loading Postage Funds into your Mailing System.
Changing Accounts as a User, setting up Accounts and Assigning
access to the Mailing System as the Supervisor.
Reports on page 151
How to generate and print reports.
Online Services on page 185
Using your mailing system for online postal services and connect
your machine for upgrades.
Configuring the System on page 195
All the parameters of your mailing system you can set up as user
(temporary settings) or supervisor (default settings).
Options and Updates on page 247
How to update/upgrade your system and modify the stamp (ad slo-
gans, rates...).
Maintenance on page 263
Changing the ink cartridge and maintaining other system components.
Troubleshooting on page 283
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What to do when a problem occurs: jamming, bad sealing, poor
printing etc.
System Specifications on page 299
Detailed capabilities of your mailing system.
Symbols
This manual uses the symbols listed below.
Indicates...This symbol...
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or mail that
could result from an action you may perform.
NOTE: remark that explains different cases or specificities.
TIP: advice to help save you time when processing your mail.
SUPERVISOR: indicates that you have to log in as supervisor (using
the supervisor PIN) to perform the procedure. Postage functions of the
mailing system are not accessible in this mode.
Glossary
This manual uses the acronyms listed below.
DescriptionAcronym
Total Postage UsedAscending
Postage AvailableDescending
Internal Label DispenserILD
Local Area NetworkLAN
Personal ComputerPC
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Read this First

Personal Identification NumberPIN
Pre-Paid ImprintPPI
Postal Security Device (Meter)PSD
Weighing Platform (Scale)WP
Canada Post CorporationCPC
Mailing Account SoftwareMAS
1
Read this First
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Safety Requirements1.2
Please read this section carefully before connecting or using your equipment.
Power Connection
Before powering up your Mailing System, please check to ensure the system meets your
local AC voltage requirements (120V - 60Hz).
In addition to checking the power requirements, we also recommend that you:
•Use an outlet that is easily accessible.
•Do not route the power cord between pieces of furniture or over sharp edges.
•Avoid using outlets controlled by wall switches or shared by other equipment.
•Make sure there is no strain on the power supply cord.
THIS EQUIPMENT MUST BE GROUNDED
•Only connect the power plug to an outlet provided with a
protective ground contact.
•To reduce the risk of fire, use only the power cord supplied
with the mailing system.
•Do not use ground adaptors.
•Do not use this product on a wet floor or near water.
•In case of liquid spillage, disconnect the power cord from the
outlet and proceed to cleaning.
Compliance
Energy Star® Compliance
Office equipment is generally powered on 24 hours a day, so power management features
are important for saving energy and reducing air pollution.
Your Mailing System is an Energy Star® qualified Mailing System that automatically goes
into a low-power 'Sleep' mode after a period of inactivity.
Spending a large portion of time in low-power mode not only saves energy but helps your
equipment run cooler and last longer.
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Environmental compliance
IS Mailing Systems are eco-friendly designs that:
•last longer, run cooler and use up to 50% less energy
•operate more efficiently, saving you time and money
•protect the environment with innovative product and packaging designs.
In addition to minimizing our carbon footprint, Neopost Canada also recycles used Ink
Cartridges and system components as they reach their end of life. For more details on our
Eco-Partners Program please contact our Customer Service Centre or visit us at neopost.ca.
General Safety
•Before using your Mailing System, thoroughly read the operating instructions.
•To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your Mailing System.
•To avoid damaging vital system components, only use Neopost/Canada Post approved
supplies (ink, tape, cleaners...).
Follow the additional safety precautions below:
•Do not place lit candles, cigarettes, cigars, etc. on the Mailing System
•When removing jammed material, avoid using excessive force to prevent personal
injury and damaging any system components.
•When lifting covers, wait for all parts to stop moving before placing your hands near
the Feeder Path or Print Head.
•To prevent overheating do not block the ventilation openings or try to stop the power
supply fans.
•Do not remove fastened covers as they protect users from potentially hazardous
parts that should only be accessed by a Neopost Service Representative.
Your Mailing System contains moving parts. Keep fingers, long
hair, jewellery, neck ties, and loose clothing away from the mail
path at all times.
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Read this First
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Mailing System
Overview
2
Get to know your mailing system in this section.
2.1 Mailing System Components .............................................11
How to use the Handheld Scanner ................................................................20
2.2 Operator Controls ................................................................21
2.3 System Power Management ...............................................25
How to Turn the System ON/OFF ..................................................................26
How to Switch Between 'Sleep' And 'Wake' Modes .......................................27
How to Start / Stop the mail processing .........................................................28
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Mailing System Components2.1
The illustrations and tables below show the basic Mailing System configuration, including
optional accessories you may have added.
Equipment overview
Automatically feeds envelopes of different sizes and
seals them if required.
Mixed-Mail Feeder
Automatically weighs and rates mail that can be pro-
cessed through the mailing system.
Dynamic Weighing
Module (optional)
Prints postage on mail or labels.Print Base
Collects and stacks processed mail.
There are three optional stackers available. See in sec-
tion Stackers (option) on page 17.
Stacker (optional)
Allows the user to operate the mailing machine and
configure the system settings.
Control Panel
Weighs mail to calculate postage.Weighing Platform
You can connect Print Base only to an Inserter and use Inserter
authorization feature for printing. See also Inserter Mode on page
238
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2
Mailing System Overview

Equipment Details
Envelopes are loaded here for processing.Envelope Hopper
Prevents skewing and/or large stack of mail from falling
over.
Side guide
Provides access to Feeder for maintenance or to clear
stoppages.
Feeder release handle
Provides access to filter for cleaning.
Removable filter for user self-maintenance.
Sealer water filter ac-
cess
Provides access to print base to clear stoppages.
Print Base release
Handle
Holds postage labels to be printed.Internal label dispenser
Stores the User Guide.User guide Holder
Contains fluid for the sealer.Sealer bottle
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2
Mailing System Overview

Print Base
Top View
Postage meter that stores funds and tracks postage us-
age.
DO NOT REMOVE.
Meter (Postal security
device/PSD)
Provides access to meter (PSD). Lift from right side to
open.
Meter (PSD) Access
Door
2
Mailing System Overview
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Front view
Release lever for ink tank.
Print Base Release
Lever
Reservoir that supplies ink to print head.
See also How to Change the Ink Tank on page 267.
Ink tank
Provides access to change ink tank. Flip down to open.Ink tank Access Door
Control Panel
The control panel includes a touch-screen monitor and a keypad.
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2
Mailing System Overview

Color, touch-screen display.Monitor
Allows the input of data to your mailing system.Keypad
2
Mailing System Overview
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