quadient IS-480 User manual

User Guide
IS-480
Mailing Systems

1
Table of Contents
1 Read this First
1.1 What you will find in this Manual ........................................................................3
1.2 Safety Requirements .........................................................................................6
Meet Your Mailing System 92
2.1 System Layout .................................................................................................11
2.2 Accessories ......................................................................................................14
2.3 Control Panel Features ....................................................................................17
2.4 Connections .....................................................................................................20
2.5 Power Management .........................................................................................24
Processing Mail 273
3.1 How to Choose a Meter Impression .................................................................29
3.2 Preparing and Starting your Job Run ...............................................................32
3.3 Processing [Standard] Mail ..............................................................................41
3.4 Printing [Permit] Mail ........................................................................................51
3.5 [Date Correction] Mode ....................................................................................57
3.6 [Postage Value Correction] Mode ....................................................................62
3.7 Printing a Manifest [Statement of Mailing] .......................................................67
3.8 Printing Incoming Mail with [RECEIVED/RECU] Mode ...................................71
3.9 Running [Seal Only] Mail .................................................................................75
3.10 Settings Details ................................................................................................78
3.11 Advanced Operations .......................................................................................99
Postage Funds Management 1034
4.1 Overview ........................................................................................................105
4.2 Managing Your Postage Funds ......................................................................106
4.3 Unlocking the PSD (Postal Inspection) ..........................................................109
Managing Accounts and Assigning Rights 1115
5.1 Overview ........................................................................................................113
5.2 Account Modes ..............................................................................................115
5.3 Guidelines to Setup an Account .....................................................................117
5.4 Selecting an Account Mode ...........................................................................123
5.5 Managing Accounts .......................................................................................124
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5.6 Managing Operators ......................................................................................138
5.7 Advanced Reporting Functions ......................................................................144
Reports 1496
6.1 Reports Overview ..........................................................................................151
6.2 Generating a Report ......................................................................................154
6.3 Processing Activity Data ................................................................................156
6.4 Mail Processing Data .....................................................................................158
6.5 Postage Funds Data ......................................................................................161
6.6 Account Data .................................................................................................163
6.7 System Data ..................................................................................................169
6.8 Advanced Reporting Reports .........................................................................174
myEquipment E-Services 1797
7.1 E-Services Overview ......................................................................................181
7.2 Connecting to E-Services ..............................................................................182
7.3 Uploading Statistics .......................................................................................185
7.4 E-Services available on your System ............................................................186
Configuring your Mailing System 1898
8.1 Settings Overview ..........................................................................................191
8.2 Logging in / out as the Supervisor .................................................................192
8.3 Changing Languages .....................................................................................194
8.4 Enabling/Disabling Sounds ............................................................................196
8.5 Display Settings .............................................................................................198
8.6 System Time-outs and Settings .....................................................................200
8.7 High Value, Low Funds Warnings and PIN code ...........................................203
8.8 Weighing Settings ..........................................................................................205
8.9 Default Impression Settings ...........................................................................214
8.10 Impression Memories .....................................................................................219
8.11 Default Sealing Mode .....................................................................................222
8.12 Connection Settings .......................................................................................223
8.13 Time and Date Management ..........................................................................225
Options and Updates 2279
9.1 Overview ........................................................................................................229
9.2 Using the Mailbox ..........................................................................................230
9.3 Managing Options ..........................................................................................233
9.4 Managing Slogans .........................................................................................235
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9.5 Managing Postage Rates ...............................................................................238
9.6 Managing Permit Impressions .......................................................................240
Maintaining your Mailing System 24310
10.1 Maintaining the Ink Cartridge .......................................................................245
10.2 Filling and Adjusting the Feeder Sealer .......................................................253
10.3 Cleaning the Mail Path .................................................................................255
10.4 Touchscreen Calibration ..............................................................................259
10.5 Maintenance Processes ...............................................................................260
Troubleshooting 26311
11.1 Paper Jamming ............................................................................................265
11.2 Label Jamming .............................................................................................270
11.3 Weighing Problems ......................................................................................272
11.4 Diagnostics and System Data ......................................................................274
Specifications 27912
12.1 Mail Specifications .......................................................................................281
12.2 Recommended Operating Conditions ..........................................................286
12.3 Technical Specifications ...............................................................................287
12.4 Operating Specifications ..............................................................................288
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1 Read this First
This section contains important information about safety precautions and environmental
recommendations to operate your equipment in the best possible conditions.
1.1 What you will find in this Manual .........................................3
1.2 Safety Requirements .............................................................6
How to Disconnect your Mailing System ..........................................................8
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What you will find in this
Manual
1.1
Section 1: Read this First
Make sure you have read and fully understood the safety requirements
in this section. This section also includes a list of acronyms and symbols that
are used throughout this User Guide to explain the features and functions of
your Mailing System.
Section 2: Meet Your Mailing System
This section explains your system's features, functions and controls of your
Mailing System. It also includes information on mail formats that can be pro-
cessed and how to power down your system.
Section 3: Processing Mail
Provides information on choosing a task, weighing your mail, selecting a
Postage Rate, sealing your mail, running batches of mail, etc.
Section 4: Postage Funds Management
Loading Postage Funds into your Mailing System.
Section 5: Managing Accounts and Assigning Rights
Changing Accounts as a User, setting up Accounts and Assigning access to
the Mailing System as the Supervisor.
Section 6: Reports
How to generate and print reports.
Section 7: myEquipment E-Services
Accessing E-Services and upgrading your Mailing System features.
Section 8: Configuring your Mailing System
Reviewing and re-setting your system Settings.
Section 9: Options and Updates
How to update/upgrade your system and modify the impression (slogan, postage
rate...).
Section 10: Maintaining your Mailing System
Managing the ink cartridge and maintaining other system components.
Section 11: Troubleshooting
What to do when a problem occurs: jamming, bad sealing, poor printing etc.
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Section 12: Specifications
Detailed specifications of your Mailing System.
Symbols
This manual uses the symbols listed below.
Indicates...This symbol...
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or mail
that could result from an action you may perform.
NOTE: remark that explains different scenarios or situations.
TIP: advice to help save you time when processing your mail.
SUPERVISOR: indicates that you have to log in as the supervisor
(using the supervisor PIN) to perform the procedure. Postage
functions of the Mailing System are not accessible in this mode.
Glossary
This manual uses the acronyms listed below.
DescriptionAcronym
Automatic Label DispenserALD
Total postage usedAscending
Postage amount availableDescending
IDentificationID
Local Area Network: link between computersLAN
Mail Accounting Software: allows you to remotely manage mailing
accounts and associated reports
MAS
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Mixed-Size FeederMSF
Personal ComputerPC
Personal Identification NumberPIN
Postal Security Device (Postage Meter)PSD
Canada Post CorporationCPC
Weighing PlatformWP
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Read this First
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Safety Requirements1.2
Power Connection
Before powering up your Mailing System, please check to ensure the system meets your
local AC voltage requirements. For information on power specifications, please refer to the
plates at the back of each System component.
In addition to checking the power requirements, we also recommend that you:
• Use an outlet that is easily accessible.
• Do not route the power cord between pieces of furniture or over sharp edges.
• Avoid using outlets controlled by wall switches or shared by other equipment.
• Make sure there is no strain on the power supply cord.
THIS SYSTEM MUST BE GROUNDED
• Only connect the power plug to an outlet provided with a
protective ground contact.
• To reduce the risk of fire, use only the power cord supplied
with the Mailing System.
• Do not use ground adaptors.
• Do not use this product on a wet floor or near water.
• In case of liquid spillage, disconnect the power cord from the
outlet and proceed with cleaning.
Compliance
Energy Star compliance
Office equipment is generally powered on 24 hours a day, so power management features
are important for saving energy and reducing air pollution. Your Mailing System is an Energy
Star® qualified Mailing System that automatically goes into a low-power 'Sleep' mode after
a period of inactivity. Spending a large portion of time in low-power mode not only saves
energy but helps your equipment run cooler and last longer.
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Environmental compliance
IS Mailing Systems are eco-friendly designs that:
• last longer, run cooler and use up to 50% less energy
• operate more efficiently, saving you time and money
• protect the environment with innovative product and packaging designs.
In addition to minimizing our carbon footprint, Neopost Canada also recycles used Ink
Cartridges and system components as they reach their end of life. For more details on our
Eco-Partners Program please contact our Customer Care Centre or visit us at neopost.ca.
General Safety
• Before using your Mailing System, thoroughly read the operating instructions.
• To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your Mailing System.
•To avoid damaging vital system components, only use Neopost/Canada Post approved
supplies (ink, tape, cleaners...).
Follow the additional safety precautions below:
• Do not place lit candles, cigarettes, cigars, etc. on the Mailing System.
• When removing jammed material, avoid using too much force to prevent personal
injury and damaging components.
• When lifting covers, wait for all parts to stop moving before placing hands near the
feeder path or printhead.
• To prevent overheating do not block the ventilation openings or try to stop the power
supply fans.
• Do not remove bolted covers as they enclose potentially hazardous parts that should
only be accessed by a Neopost Service Representative.
The Mailing System contains moving parts. Keep fingers, long hair,
jewellery, neck ties, loose clothing away from the mail path at all
times.
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LAN Connections
Plugging the right jack in the right socket
Your Mailing System uses a LAN (high speed internet connection) to connect to Neopost
secure servers.
Network/PC LAN (8 wires)
Follow the additional precautions below:
•Avoid using your system during an electrical storm; as there may be a risk of electrical
shock from lightning.
• Do not install LAN connectors in a wet location.
• Disconnect the LAN cable from the wall before moving your system.
Disconnecting your Mailing System
How to Disconnect your Mailing System
1. First switch your Mailing System to OFF mode (see How to Turn Your Mailing System
OFF on page 25).
Only unplug the power cord when the Mailing System is in OFF
mode or Sleep mode to avoid keeping the ink cartridge in an
unprotected position where the ink may dry out and become
unusable.
2. Unplug the power cord from the wall outlet.
3. Unplug the LAN cable from its socket as they may still be powered up.
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Meet Your Mailing Sys-
tem
2
Get to know your Mailing System in this section.
2.1 System Layout .....................................................................11
2.2 Accessories ..........................................................................14
2.3 Control Panel Features .......................................................17
2.4 Connections .........................................................................20
2.5 Power Management .............................................................24
How to Activate Sleep Mode ..........................................................................25
How to Turn Your Mailing System OFF ..........................................................25
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System Layout2.1
Mailing System with dynamic scale
Guides envelopes into the feeder.Rear Guide-Wall
Automatically feeds the system with envelopes of differ-
ent sizes.
Mixed-Size Feed Plat-
form
Prints envelopes (or labels) and controls the Mailing
System.
Base
Allows you to set up job runs and change system settings
and features as needed.
Control Panel
Automatically measures the weight and dimensions of
your mail pieces then calculates the amount of postage
to apply to each item.
Dynamic Scale
Holds large envelopes in place for feeding.Side Guide
Beginning of mail transport path.Feeder
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Meet Your Mailing System

Mailing System without dynamic scale
Automatically feeds the system with envelopes of differ-
ent sizes.
Mixed-Size Feed Plat-
form
Activates/deactivates Sleep Mode.Awake/Sleep button
Stores this User Guide.User Guide Receptacle
Use this slot to store labels horizontally.Label Storage
Measures weight of mail pieces.Weighing Platform
Receives mail pieces after processing.Catch Tray
Allows you to remove jammed envelopes or labels.Jam Release Handle
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Meet Your Mailing System

Inside the system base
Holds the sealing fluid used to seal envelopes as they
travel down the mail path.
Sealer Bottle
Lift from the front to open.Top Cover
Supplies the ink used to print a postage impression on
an envelope or Label.
Ink Cartridge
Stores postage funds and tracks postage usage.
Postal Security Device
(PSD)
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Meet Your Mailing System
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Accessories2.2
USB Keyboard (option)
Usage
A USB keyboard can be connected to the mailing system.
This keyboard is a standard personal computer keyboard with an additional touchpad. It
allows the input of data to your mailing system.
To use the numerical keys, ensure that [Num lock] is activated.
You can use the shortcuts listed in the table below
Keyboard use
NAVIGATION KEYS
Validates the current screen.[Enter]OK
Deletes the last character or digit in an entry field.[Backspace]Clear
Deletes the next character or digit in an entry field.[Del]Delete
Returns to previous screen or cancels the selection.[Esc]Back / Cancel
Moves to the next entry field.[Tab]Change field
Moves the cursor before the character at the left.[Left arrow]Move before
Moves the cursor after the character at the right.[Right arrow]Move after
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Meet Your Mailing System

Touchpad use
The touchpad on the keyboard or a USB mouse plugged into the system allow you to make
the same selections or actions as with your finger, using its pointing device.
They allow you to do the same selections or actions as with your finger on the touch screen.
All the tactile elements can be activated by the pointer.
In addition, it allows you to:
• Exactly position the cursor in an entry field.
• Select a part of the content of an entry field.
Report Printer (option)
A USB printer can be directly connected to the mailing system for printing mailing-related
reports.
For more information about compatible printers that can connect
to your mailing system, please contact technical support.
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Meet Your Mailing System
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