quadient IN-600 User manual

User Guide
IN-600
Mailing Systems

1
Table of Contents
1 Read this First
1.1 What you will find in this Manual ........................................................................3
1.2 Safety Requirements .........................................................................................6
MeetYour Mailing System 92
2.1 System Layout .................................................................................................11
2.2 Accessories .....................................................................................................14
2.3 Control Panel Features ....................................................................................15
2.4 Connections .....................................................................................................18
2.5 Power Management .........................................................................................20
Processing Mail 233
3.1 How to Choose a Meter Impression ................................................................25
3.2 Preparing and Starting your Job Run ..............................................................29
3.3 Processing [Standard] Mail ..............................................................................37
3.4 Printing [Permit] Mail .......................................................................................46
3.5 [Date Correction] Mode ...................................................................................51
3.6 [Postage Value Correction] Mode ....................................................................55
3.7 Printing a Manifest [Statement of Mailing] .......................................................59
3.8 Printing Incoming Mail with [RECEIVED/RECU] Mode ...................................62
3.9 Running [Seal Only] Mail .................................................................................65
3.10 Settings Details ................................................................................................68
3.11 Advanced Operations ......................................................................................81
Postage Funds Management 854
4.1 Overview ..........................................................................................................87
4.2 Managing Your Postage Funds ........................................................................88
4.3 Unlocking the PSD (Postal Inspection) ............................................................92
Managing Accounts and Assigning Rights 935
5.1 Overview ..........................................................................................................95
5.2 Account Modes ................................................................................................97
5.3 Guidelines to Setup an Account ......................................................................99
5.4 Managing Accounts .......................................................................................105
5.5 Managing Operators ......................................................................................113
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Reports 1196
6.1 Reports Overview ..........................................................................................121
6.2 Generating a Report ......................................................................................124
6.3 Processing Activity Data ................................................................................126
6.4 Mail Processing Data .....................................................................................128
6.5 Postage Funds Data ......................................................................................131
6.6 Account Data .................................................................................................133
6.7 System Data ..................................................................................................137
myEquipment E-Services 1417
7.1 E-Services Overview .....................................................................................143
7.2 Connecting to E-Services ..............................................................................144
7.3 Uploading Statistics .......................................................................................147
7.4 E-Services available on your System ............................................................148
Configuring your Mailing System 1518
8.1 Settings Overview ..........................................................................................153
8.2 Logging in / out as the Supervisor .................................................................154
8.3 Changing Languages ....................................................................................156
8.4 Enabling/Disabling Sounds ............................................................................158
8.5 Display Settings .............................................................................................159
8.6 System Time-outs and Settings .....................................................................161
8.7 High Value, Low Funds Warnings and PIN Codes .........................................164
8.8 Weighing Settings ..........................................................................................166
8.9 Default Impression Settings ...........................................................................174
8.10 Impression Memories ....................................................................................178
8.11 Connection Settings .......................................................................................181
8.12 Time and Date Management .........................................................................183
Options and Updates 1859
9.1 Overview ........................................................................................................187
9.2 Using the Mailbox ..........................................................................................188
9.3 Managing Options .........................................................................................190
9.4 Managing Slogans .........................................................................................192
9.5 Managing Postage Rates ..............................................................................195
9.6 Managing Permit Impressions .......................................................................197
Maintaining your Mailing System 19910
10.1 Maintaining the Ink Cartridge ......................................................................201
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10.2 Filling and Adjusting the Feeder Sealer .......................................................211
10.3 Cleaning the Mail Path .................................................................................213
10.4 Maintenance Processes ..............................................................................217
Troubleshooting 22111
11.1 Paper Jamming ............................................................................................223
11.2 Label Jamming ............................................................................................227
11.3 Weighing Problems ......................................................................................228
11.4 Diagnostics and System Data .....................................................................230
Specifications 23512
12.1 Mail Specifications .......................................................................................237
12.2 Recommended Operating Conditions .........................................................241
12.3 Technical Specifications ..............................................................................242
12.4 Operating Specifications ..............................................................................243
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1 Read this First
This section contains important information about recommended safety precautions and
the best environmental conditions in which to operate your system.
1.1 What you will find in this Manual .........................................3
1.2 Safety Requirements .............................................................6
How to Disconnect your Mailing System ..........................................................8
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What you will find in this
Manual
1.1
Section 1: Read this First
Make sure you have read and fully understood the safety requirements
in this section.This section also includes a list of acronyms and symbols that
are used throughout this User Guide to explain the features and functions of
your Mailing System.
Section 2: MeetYour Mailing System
This section explains the features, functions and controls of your Mailing Sys-
tem. It also includes information on mail formats that can be processed and
how to power down your system.
Section 3: Processing Mail
Provides information on choosing a task, weighing your mail, selecting a
Postage Rate, sealing your mail, running batches of mail, etc.
Section 4: Money Operations
Loading Postage Funds into your Mailing System.
Section 5: Managing Accounts and Assigning Rights
Changing Accounts as a User, setting up Accounts and Assigning access to
the Mailing System as the Supervisor.
Section 6: Reports
How to generate and print reports.
Section 7: myEquipment E-Services
Accessing to E-Services.
Section 8: Configuring your Mailing System
Viewing and changing your system Settings.
Section 9: Options and Updates
How to update/upgrade your system and modify the impression (slogans,
postage rates...).
Section 10: Maintaining your Mailing System
Managing your Ink Cartridge and maintaining other system components.
Section 11:Troubleshooting
What to do when a problem occurs:jamming, bad sealing, poor printing etc.
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Section 12: Specifications
Detailed specifications of your Mailing System.
Symbols
This manual uses the symbols listed below.
Indicates...This symbol...
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or mail that
could result from an action you may perform.
NOTE: remark that explains different scenarios or situations.
TIP: advice to help save you time when processing your mail.
SUPERVISOR:indicates that you have to log in as the supervisor (using
the supervisor PIN) to perform the procedure.Postage functions of the
Mailing System are not accessible in this mode.
Glossary
This manual uses the acronyms listed below.
DescriptionAcronym
Automatic Label DispenserALD
Total postage usedAscending
Postage amount availableDescending
IDentificationID
Local Area Network: link between computersLAN
Mail Accounting Software:allows you to remotely manage mailing accounts
and associated reports.
MAS
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Personal ComputerPC
Personal Identification NumberPIN
Postal Security Device (Postage Meter)PSD
Canada Post CorporationCPC
Weighing PlatformWP
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Safety Requirements1.2
Power Connection
Before powering up your Mailing System, please check to ensure the system meets your
local AC voltage requirements.For information on power specifications, please refer to the
plates at the back of each System component.
In addition to checking the power requirements, we also recommend that you:
• Use an outlet that is easily accessible.
• Do not route the power cord between pieces of furniture or over sharp edges.
• Avoid using outlets controlled by wall switches or shared by other equipment.
• Make sure there is no strain on the power supply cord.
THIS SYSTEM MUST BE GROUNDED
• Only connect the power plug to an outlet provided with a
protective ground contact.
• To reduce the risk of fire, use only the power cord supplied
with the Mailing System.
• Do not use ground adaptors.
• Do not use this product on a wet floor or near water.
•In case of liquid spillage, disconnect the power cord from the
outlet and proceed with cleaning.
Compliance
Energy Star compliance
Office equipment is generally powered on 24 hours a day, so power management features
are important for saving energy and reducing air pollution.Your Mailing System is an Energy
Star®qualified Mailing System that automatically goes into a low-power 'Sleep' mode after
a period of inactivity. Spending a large portion of time in low-power mode not only saves
energy but helps your equipment run cooler and last longer.
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Environmental compliance
IN Mailing Systems are eco-friendly designs that:
• last longer, run cooler and use up to 50% less energy
• operate more efficiently, saving you time and money
• protect the environment with innovative product and packaging designs.
In addition to minimizing our carbon footprint, Neopost Canada also recycles used Ink
Cartridges and system components as they reach their end of life.For more details on our
Eco-Partners Program please contact our Customer Care Centre or visit us at neopost.ca.
General Safety
• Before using your Mailing System, thoroughly read the operating instructions.
• To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your Mailing System.
•To avoiddamagingvital systemcomponents, onlyuse Neopost/CanadaPost approved
supplies (ink, tape, cleaners...).
Follow the additional safety precautions below:
• Do not place lit candles, cigarettes, cigars, etc.on the Mailing System.
• When removing jammed material, avoid using too much force to prevent personal
injury and damaging components.
• When lifting covers, wait for all parts to stop moving before placing hands near the
feeder path or printhead.
•To prevent overheating do not block the ventilation openings or try to stop the power
supply fans.
•Do not remove bolted covers as they enclose potentially hazardous parts that should
only be accessed by a Neopost Service Representative.
The Mailing System contains moving parts.Keep fingers, long hair,
jewellery, neck ties and loose clothing away from the mail path at
all times.
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LAN Connections
Plugging the right jack in the right socket
Your Mailing System uses a LAN (high speed internet connection) to connect to Neopost
secure servers.
Network/PC LAN (8 wires)
Follow the additional precautions below:
•Avoid using your system during an electrical storm;as there may be a risk of electrical
shock from lightning.
• Do not install LAN connectors in a wet location.
• Disconnect the LAN cable from the wall before moving your system.
Disconnecting your Mailing System
How to Disconnect your Mailing System
1. First switch your Mailing System to OFF mode (see How toTurnYour Mailing System
OFF on page 21).
Only unplug the power cord when the Mailing System is OFF or in
Sleep mode to avoid keeping the ink cartridge in an unprotected
position where the ink may dry out and become unusable.
2. Unplug the power cord from the wall outlet.
3. Unplug the LAN cable from their sockets as they may still be powered up.
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MeetYour Mailing
System
2
Get to know your Mailing System in this section.
2.1 System Layout .....................................................................11
2.2 Accessories .........................................................................14
2.3 Control Panel Features .......................................................15
2.4 Connections .........................................................................18
2.5 Power Management .............................................................20
How to Activate Sleep Mode ..........................................................................21
How to Turn Your Mailing System OFF ..........................................................21
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System Layout2.1
Mailing System with Auto-feeder
Automatically feeds thesystemwith envelopes(optional).Auto Feed Plaform
Contains labels to be printed.Auto Label Dispenser
Prints envelopes (or labels) and controls the Mailing
System.
System Base
Measures the weight of mail pieces.Weighing Platform
Allows you to set up job runs and change system settings
and features as needed.
Control Panel
Beginning of mail transport path.Feeder
Guides envelopes into the feeder.Rear Guide-Wall
Holds large envelopes in place for feeding.Side Guide
Allows you to remove jammed envelopes or labels.Jam Release Handle
Receives mail pieces after processing.CatchTray
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MeetYour Mailing System

Mailing System with Auto-feeder Sealer
Automatically feeds the system with envelopes.Auto feeder with sealer
Contains labels to be printed.Auto Label Dispenser
Prints envelopes (or labels) and controls the Mailing
System.
System Base
Measures the weight of mail pieces.Weighing Platform
Allows you to set up job runs and change system settings
and features as needed.
Control Panel
Beginning of mail transport path.Feeder
Guides envelopes into the feeder.Rear Guide-Wall
Holds large envelopes in place for feeding.Side Guide
Allows you to remove jammed envelopes or labels.Jam Release Handle
Receives mail pieces after processing.CatchTray
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MeetYour Mailing System

Inside the system base
Supplies the ink used to print a postage impression on
an envelope or Label.
Ink Cartridge
Stores postage funds and tracks postage usage.
Postal Security Device
(PSD)
Lift from the front to open.Top Cover
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MeetYour Mailing System
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Accessories2.2
Report Printer (option)
A USB printer can be directly connected to the mailing system for printing mailing-related
reports.
For more information about compatible printers that can connect
to your mailing system, please contact technical support.
Barcode Scanner (option)
This scanner is used:
• to identify accounts through barcodes
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MeetYour Mailing System

Control Panel Features2.3
For details, please see the Control Panel and screen diagram
on the flap of the User Guide Cover.
Display Areas
Displays account currently selected.Account
Indicates that a slogan will be printed when highlighted.Slogan
Displays the date that will be printed.Date
Displays the selected impression memory.Impression Memory
Counts the envelopes or labels printed since the last
counter reset.
Item Counter
Resets the item counter to zero.This is the starting point
for batch data reports.
Item Counter Reset
When displayed, indicates that the Mailing System will
print a label.
Label Indicator
Indicates unread messages in message box.Mailbox
Indicates the amount to be printed on the envelope.PostageValue
Moves the impression to the left to compensate for thick
envelopes.
Print Offset
Indicates the Postage Rate and the Special Postage
Options selected.
Postage Rates and Options
Displays thePostageFunds thatare availableforprinting
postage.
Remaining funds
Indicates the current Meter Impression.Type of Meter Impression
Current weighing method.Weighing Mode
Current weight used to calculate postage amount.Weight
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MeetYour Mailing System