Quest Engineering CT400 User manual

Getting Started Guide

WHAT’S IN THE BOX
CT400 UNIT
CABLE
CABLE
SIM CARD (SIZE: MICRO)
(not always included)
(may be pre-installed)

PRODUCT TOUR
Contactless Status Lights
Contactless Tap Zone
Colour Display
External Cellular Antenna
Connector (1/4” SMA)
Factory Loading Port
Communications Port (to host machine)
3G SIM tray (micro)
BACK VIEW
FRONT VIEW
Panel Gasket & SIM Hatch not shown
Serial Number label
MODEL:
XXXXXXXX
12-24V AC, 8W(max)
12-34V DC, 8W(max)
SN:
800-0057-01 VER:
INPUT:

• Place CT400 face down on horizontal surface
• Lift Panel Gasket up (if fitted)
• Peel out SIM Hatch and set aside (keep
free of dirt)
• Slide metal cover of SIM tray down and
flip out
• Place micro SIM card in tray with contacts
facing the device (down)
• Slide metal cover up to lock SIM card in
place
• Refit SIM Hatch by pressing in the corners
first, then around the perimeter. To ensure a
water seal, the SIM hatch must sit flush with
the back surface of CT400.
• Refit Panel gasket
INSTALLATION
(Must be completed BEFORE fitting to the machine)
Ensure the machine has the correct panel cutout. Ensure
the machine face is flat and free from dents and
protrusions.
• Place CT400 onto machine. Ensure Panel Gasket is
fully pushed through the large hole on the panel.
• Loosely fit both thumbscrews provided to clamp
CT400 onto the machine.
• Tighten thumbscrews with Ph#0 screwdriver. DO
NOT OVERTIGHTEN.
• Remove the clear film from the glass
• Ensure the power to the machine is OFF
• Connect cable to the machine as per instructions by
others
• Connect cable to CT400 (Note: Connector will only
plug in one way. Do not force)
• Tether cable to machine so that the cable runs UP to
CT400 (see below)
• Turn on power to the Machine.
• When power is applied, the CT400 will boot up.
• CT400 will connect to the Cellular network. Note:
Logging onto a network may take a few minutes.
• Ensure the Cellular reception is adequate. If not, then
a well positioned external Antenna should be
connected to the SMA connection on the back of
CT400. When a external antenna is fitted, CT400 will
automatically use this Antenna.
• CT400 is ready to take a payment when the left most
Status light is flashing. Using a Contactless enabled
card, tap the card on CT400 to make a test purchase
(all four lights will illuminate including a beep).
• Installation is now complete
INSERT MICRO SIM CARD
SIM orientation
To unlock & open
CHECK1
FIT ONTO MACHINE
2
3
CONNECT
4
TEST
5
No 3G
connection
Weak 3G
connection
Good 3G
connection
MODEL:
XXXXXXXX
12-24V AC, 8W(max)
12-34V DC, 8W(max)
SN:
800-0057-01 VER:
INPUT:
Ready
Payment Approved

To clean CT400, use a mild soap and soft cloth. Avoid using
harsh chemicals as they may have an adverse affect on the
enclosure.
CARE

If you require further assistance with CT400, please
contact the Quest Support team.
The standard hours of operation of the Quest Support
Desk are 9.00am to 5:00pm (EST) Monday to Friday,
excluding National and Victorian public holidays.
Phone: [phone]
Email: [email protected]
Website: www.questpaymentsystems.com
TECHNICAL SUPPORT

128-0222-01
www.questps.com.au/resources.html
questps.com.au
MORE INFORMATION
For the latest, detailed information on setting up the
CT400 visit the website: