RADtec eRAD10R User manual

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THE HEAT IS ON
OWNER’S MANUAL
READ AND SAVE THESE INSTRUCTIONS
• Read all instructions carefully before setting up and operating this unit.
• This manual is designed to provide you with the information needed to set up,
operate, and maintain your radiant heater.
• Failure to follow these instructions may damage and / or impair its operation.

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• BLANK PAGE
• FOR NOTES

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1. INTRODUCTION
Thank you for your trust and support in choosing the eRAD, Radiant Heater. Please read the
instructions carefully before operating this product.
You have purchased one of the most advanced heating systems for indoor and covered outdoor
areas. The infrared radiant heater is characterized by a focused distribution of heat, which
transports heat evenly to where it is needed.
Keep these instructions for future reference and make sure to pass on the operating instructions
to any subsequent owner of the unit and ensure that any supplements received are included with
the instructions.
2. HOW FAR-INFRARED HEATING WORKS
At RADtec, our far-infrared radiant heaters’ energy output is best compared to the warmth of
the sun. To be more specific, our heaters operate just outside of “visible light” on the
electromagnetic spectrum. Infrared light has the lowest frequency of all and therefore also the
lowest energy level. Because of its wavelength, far-infrared “light” waves pass through the air,
traveling around air molecules with virtually no ability to collide with and “excite” (heat)
them. Instead, far infrared waves collide with the surfaces they encounter, gradually warming
the surface (people/objects) within the space. It is what makes infrared heating the most
efficient and healthiest way to heat any indoor or outdoor living space.
eRAD is the choice in electric radiant heaters for your outdoor or indoor areas
Our far-infrared radiant heaters are produced through our unique design and manufacturing
techniques. When finished, this production process delivers our unique aluminum alloy radiant
panels. We at RADtec refer to this as “slimline” technology. The surface of each panel is
prepared with a special coating. Inside, each heater is an embedded heating element. When
supplied with electrical power (turned on), this heating element generates and transfers heat to
people and objects.

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3. PRODUCT OVERVIEW
Discrete, stylish heating for outdoor and indoor areas
eRAD heaters can provide effective and energy efficient comfort heating for outdoor and indoor
areas. eRAD heaters have successfully enabled many entertainment venues such as restaurants,
pubs, and clubs to utilize their outdoor dining areas day and night, all year long. Within your
workplace or business, eRAD can provide heating for designated outdoor smoking and leisure
areas, as well as for workstation spot heating in factories, warehouses, and showrooms. Within
your home, eRAD can provide comfort heating for covered alfresco dining and BBQ areas,
patios, verandas, courtyards, and balconies.
Subtle, Slimline, No-Glow design
The stylish, slimline black face of the eRAD radiant heater does not emit light or glow when in
use, blending elegantly into your décor. Ceiling and wall mounting options ensure that your
valuable floor, lounge and table space is not wasted.
Efficient cost effective electric heating
The innovative design of the eRAD radiant heater enables comfortable and even heat dispersion
from the surfaces with minimal operating costs.
Design flexibility
Four eRAD models are available, ensuring the heating requirements of any outdoor or indoor
area is possible. Brackets for direct ceiling/wall mounting are supplied with the unit.
Virtually maintenance-free
The eRAD radiant heater incorporates no internal moving parts, ensuring quiet and virtually
maintenance-free operation.
Easy to use
The standard eRAD radiant heater is controlled with a simple on/off operation, and is either
plugged directly into a power supply, or hard-wired via a wall mounted on/off switch. The unit
takes approximately 10 minutes to heat up to maximum temperature and about 30 minutes to
cool down, depending upon the ambient temperature. The higher end units come supplied with
a remote control and a timed automatic shut-off function, giving you the convenience of remote
operation.
Environmentally Friendly
eRAD radiant heaters have no byproducts such as carbon or gas while operating.

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4. PERFORMANCE FEATURES
Coverage Area Table
Model No.
Indoors
Outdoor Enclosed
Outdoor Exposed
eRAD10R
30ft2 ~ 2.8m2
25ft2 ~ 2.3m2
20ft2 ~ 1.9m2
eRAD15R
50ft2 ~ 4.6m2
40ft2 ~ 3.7m2
30ft2 ~ 2.8m2
eRAD18R
50ft2 ~ 4.6m2
40ft2 ~ 3.7m2
30ft2 ~ 2.8m2
eRAD24R
80ft2 ~ 7.4m2
65ft2 ~ 6m2
50ft2 ~ 4.6m2
eRAD32R
110ft2 ~ 10.2m2
90ft2 ~ 8.4m2
70ft2 ~ 6.5m2
Comfortable:
No wind, light or odor produced while operating this product. Indoor air remains free of
floating dust or allergens as a result.
Energy-Saving:
Heat generated efficiently with low-power input. Controlling temperature in this manner
allows you to save power and energy. Heating elements have a useful life of at least 30,000
hours of operation.
Physical Therapy:
Heat therapy is most commonly used for rehabilitation purposes. The therapeutic effects of heat
include increasing the extensibility of collagen tissues; decreasing joint stiffness; reducing pain;
relieving muscle spasms; reducing inflammation and increasing blood flow. The increased
blood flow to the affected area provides proteins, nutrients, and oxygen for better healing.
Infrared heating technology is a convenient way to heat parts of our body. It has the advantage
over direct-contact in that radiant energy can heat directly the area where the blood capillaries
and neuron terminals are. When the heat comes from a direct contact source, it has to heat the
external layer of the skin, and heat is transferred to the deeper layer by conduction.
5. OPERATING CONDITIONS
Ambient (surrounding) Temperature:
•-30°C ~ +30°C
•-22°F ~ +86°F
Rated Voltage:
•220-240V (eRAD18R, eRAD24R, eRAD32R);
•110-120V (eRAD15R, eRAD10R)
Rated Frequency: 50Hz/60Hz
Relative Humidity: less than 95%

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6. INSTALLATION REQUIREMENTS
1. Qualified Installer:
A licensed electrician should be consulted for installation, and electrical installation should be
made in accordance with the national electrical code.
2. Installation Conditions:
a. Before starting the installation, you must ensure that the operating voltage corresponds
to that stated on the eRAD specifications label located on the side-panel of the heater.
Supply Voltage fluctuation range should be within ±10%. If condition not met, it
must be resolved before installation
b. If there is a severe security risk in users’ electricity environment, the installation
should be halted until the security risks are eliminated.
c. Power lines should be equipped with earth/water leakage protection devices and a
master switch.
d. The ground wire needs to be connected to the grounding device in the building. If not,
please consult with a professional installer. DO NOT put ground wire to/near a gas
pipe, water pipe, lightning rod or telephone grounding wire.
e. eRADusa recommends an installation height of no less than 7.22ft (2.2m) above the
ground.
f. Never locate the heater where it may fall into a bathtub, pool, spa, or other wet area.
Electrical Parameters Table
Model No.
Wattage(W)
Amperage(A)
Voltage(V)
Wire Length(in)
eRAD10R
1000
4.3
110-120
78.74
eRAD15R
1500
13.6
110-120
78.74
eRAD18R
1800
7.8
220-240
78.74
eRAD24R
2400
10.4
220-240
78.74
eRAD32R
3200
13.9
220-240
78.74

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.
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El
C)
10cm 3.9in
7. INSTALLATION INSTRUCTIONS
ll--04.5mm
H6 2-06.5mm
2-¢7mm
4cm
l.6in
1.2cm
.47in
7.2cm2.8in
9.5cm 3.7in

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Model No.
Dimension A (in)
Dimension B (in)
Dimension C (in)
eRAD10R
23.6
7.9
3.74
eRAD15R
39.37
27.6
3.74
eRAD18R
39.37
27.6
3.74
eRAD24R
59
47.2
3.74
eRAD32R
78.7
66.9
3.74
Step 1: Remove packing materials from both ends of heater.
Step 2: Installation of adjusting bracket and sliding bracket.

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Step 3: Installation of sliding bracket and heater, as arrow points.
Step 4: Fix adjusting bracket into wall with expansion screws.
Step 5: Installation of two adjusting brackets. Make sure to lock brackets tightly by using the
butterfly hand screw.

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Ground
Pict ure 1
""
220cm
86.6in .
Ground
\
8. INSTALLATION DIAGRAM
/
Picture 2
Ceiling
Can not place within 100cm
(39.4in) of other objects
220cm
86.6in

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No timer/clock setting
Heater will shut off automatically after 2 hours
Heater will shut off automatically after 4 hours
Heater will shut off automatically after 8 hours
9. REMOTE CONTROL INSTRUCTIONS
LED indicating lights:
As shown above, there are four indicating lights on the “temperature controller.” These four
lights are used to indicate the machine’s operating level. No. 5 is the far-infrared
receiver. *Attention: The No. 1 indicating light functions in two colors, red and green*
1. Connect heater to an electrical source but keep heater turned off. You will see all
indicating lights “off” (not emitting any color). Please press (ON&OFF BUTTON) to
turn the heater on. Please note: heater default setting runs at 100% power.
2. Press (+ or - BUTTONS) to adjust heater running power setting.
3. Press (CLOCK BUTTON) to control and change “timer/clock” setting (control how
many hours the unit operates before timed “turn off” command).
Power Levels:
No. 1 indicating light functions in two colors, red and green.
Light shines red: No. 2 to No. 4 light shows in “power setting”
Light shines green: No. 2 to No. 4 light shows in “timer/clock setting”
light off
red light showing
green light showing
No timer/clock setting
Heater will shut off automatically after 2 hours
Heater will shut off automatically after 4 hours
Heater will shut off automatically after 8 hours
Temperature controller parts

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10. INSPECTION ITEMS AFTER INSTALLATION
Items to be checked
Improper installation
Is the unit stable?
The equipment may fall off or shake
Is heat insulation adequate?
May damage objects close to unit
Is power voltage the same as voltage shown on product nameplate?
Equipment failure
Is the wired connection correct?
Equipment failure
Is grounded electrical connection safe?
Risk of electrical leakage
Does wiring conform to standards?
Equipment failure or circuit
11. ATTENTION
Due to thermal expansion and contraction, the heater will make noise when turning on and
off. The is a normal phenomenon and will not affect unit performance.
12. STARTING HEATER FOR THE FIRST TIME
1. Do not turn on power before finishing all installation work.
2. Make sure all wired connections are correct and firm.
3. All objects must be removed from heater vicinity.
4. Power-up heater and observe working status.
13. SAFETY PRECAUTIONS
1. Do not use the same power outlet together with other appliances. Doing so may cause
current overload.
2. Stop power supply immediately if heater fails or if wires are broken. Users should not
repair heaters themselves. Contact authorized servicer if heater fails.
3. The radiant heater should not be placed directly above the power outlet.
4. The radiant heater shouldn't be installed lower than 2.2 meters (7.22 feet) from the
ceiling.
5. The heater's surface cannot be covered.
6. Do not hang objects from the heater.
7. Distance from back of heater to ceiling/roof should not be closer than 150mm (6
inches). Distance from front of the heater and any object should not be within 1000mm
(3.3 feet). Distance from a side of the heater and any object should not be within 200mm
(7.87 inches).

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8. For cleaning, turn the unit off and wait for a minimum of 1 hour. Then use a damp cloth
to wipe exterior of the unit. Never use any cleaning products/chemicals on the heater
itself. DO NOT FLUSH OR SPRAY UNIT WITH WATER.
9. Do not install or operate heater in areas with flammable or explosive objects or in areas
where users are susceptible to electric shock (wet areas).
10. Do not insert any metal or foreign objects inside of heater.
11. Do not touch the surface of the heater when powered on. Surface temperature can reach
250ºF ~ 380ºF (121~193ºC).
12. Do not splash water onto the heater to avoid accidents.
13. Wait for a minimum of 1 hour after powering heater OFF to touch the surface.
14.Make sure no cables, furniture, flammable materials or other items come into contact
with the surface of the heater.
15.The local building and fire safety regulations must be observed concerning this product.
14. PACKING LIST
15. PRODUCT SPECIFICATIONS
Model No.
Indoors
Outdoor Enclosed
Outdoor Exposed
eRAD10R
30ft2 ~ 2.8m2
25ft2 ~ 2.3m2
20ft2 ~ 1.9m2
eRAD15R
50ft2 ~ 4.6m2
40ft2 ~ 3.7m2
30ft2 ~ 2.8m2
eRAD18R
50ft2 ~ 4.6m2
40ft2 ~ 3.7m2
30ft2 ~ 2.8m2
eRAD24R
80ft2 ~ 7.4m2
65ft2 ~ 6m2
50ft2 ~ 4.6m2
eRAD32R
110ft2 ~ 10.2m2
90ft2 ~ 8.4m2
70ft2 ~ 6.5m2
Model No.
Wattage(W)
Amperage(A)
Voltage(V)
Wire Length(in)
eRAD10R
1000
4.3
110-120
78.74
eRAD15R
1500
13.6
110-120
78.74
eRAD18R
1800
7.8
220-240
78.74
eRAD24R
2400
10.4
220-240
78.74
eRAD32R
3200
13.9
220-240
78.74
Model No.
Dimensions (in)
Weight (lbs)
eRAD10R
27 x 7 x 2.5
12
eRAD15R
43 x 7 x 2.5
17
eRAD18R
43 x 7 x 2.5
17
eRAD24R
62.5 x 7 x 2.5
24
eRAD32R
82.5 x 7 x 2.5
30

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16. WARRANTY & RETURN POLICY
Limited Warranty
RADtec provides a 30-Day Return Window (see refund and return policy page) and the following limited
warranty. This limited warranty extends only to the original purchaser.
Please note that any warranty services or questions must be accompanied by the order number from the
transaction through which the warranted product was purchased and the ID number located on the unit. The
order number and ID # serve as your warranty numbers and must be retained. RADtec will offer no warranty
service without these numbers.
RADtec warrants this product and its parts against defects in materials or workmanship for 3 years’ parts and
labor (residential use) and 2 years’ part and labor (commercial use)from the original ship date. During this
period, RADtec will repair or replace defective parts with new or reconditioned parts at RADtec’s option,
without charge to you.
Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by RADtec. All
shipping fees both to and from RADtec following this 30-day period must be paid by the customer. All returns,
both during and following the 30-day period, must be affected via the Procedures for Obtaining Warranty
Service described below.
All original parts (parts installed by RADtec at the original build) replaced by RADtec or its authorized service
center, become the property of RADtec. Any after-market additions or modifications will not be warranted. The
heater owner is responsible for the payment, at current rates, for any service or repair outside the scope of this
limited warranty.
RADtec makes no other warranty, either express or implied, including but not limited to implied warranties of
merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect
to this heater other than as set forth below. RADtec makes no warranty or representation, either express or
implied, with respect to any other manufacturer’s product or documentation, its quality, performance,
merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, RADtec is not liable for any loss, cost, expense, inconvenience or damage that may
result from use or inability to use the heater. Under no circumstances shall RADtec be liable for any loss, cost,
expense, inconvenience or damage exceeding the purchase price of the heater.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or
implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this
warranty.
Warranty Conditions
The above Limited Warranty is subject to the following conditions:
1. This warranty extends only to products distributed and/or sold by RADtec. It is effective only if the
products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska, and
Hawaii.)
2. This warranty covers only normal use of the heater. RADtec shall not be liable under this warranty if
any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii)
disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone
other than an authorized RADtec representative; (iv) damages incurred through irresponsible use,

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including those resulting from mounting the heater above a body of water, mounting the heater vertically
and or other non-recommended practices.
3. You must retain your bill of sale or other proof of purchase to receive warranty service.
4. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in
fulfillment of this warranty.
5. RADtec makes no warranty either expressed or implied regarding third-party (non-RADtec) parts.
6. You must have filled out and filed your Warranty Card with RADtec to activate this warranty.
Return of Non-Defective Products
A non-defective product may be returned to RADtec within thirty (30) days of the invoice date for a refund of
the original purchase price with the following amendments/fees:
1. RADtec will refund neither the original shipping cost nor the shipping and handling fees incurred
from the products return. If the original purchase was made under a “Free Shipping” promotion,
then a standard $50 fee will be deducted from any return in counter to that offer.
2. No refund will be granted for the heater which has been used or tampered with in any way which
jeopardized RADtec’s ability to remarket or resell the product. RADtec maintains full discretion
in decisions regarding a product’s fitness for return.
3. No refund will be granted if the product has been installed OR more than 30 days haselapsed
since the product was purchased.
4. Any non-defective returns are subject to a 15% restocking fee; which percentage is taken from
the final purchase price less any shipping or handling charges.
5. Quantity purchases of five heaters or more are not eligible for return.
To return a defective product, please contact our Customer Service Department for a Return Merchandise
Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10
days from the date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do
apply.
Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain an RMA number and provide proof of purchase. RMA and
services are rendered by RADtec only. Any shipping costs after 30 days (starting from the original date of
purchase) on any item returned for repair is the customers’ responsibility. All returned parts must have an RMA
number written clearly on the shipping label of the package along with a copy of the original proof of purchase.
No COD packages will be accepted. No package will be accepted without an RMA number written on the
shipping label. RMA numbers are only valid for 30 days from the date of issue.
Should you have any problems with your heater, please follow these procedures to obtain the service:
1. Please contact RADtec’s Customer Service at 214-372-3872 or email at [e-mail].
2. If the heater must be repaired, an RMA number (Return Merchandise Authorization Number) will be
issued for shipment to our repair department. Please follow the instructions given by RADtec’s technical
support staff to ship your heater. RADtec will not accept any shipments without an RMA number.

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3. Pack the heater in its original box or a well-protected box, as outlined in the Return Shipping
Instructions. RADtec will not be responsible for shipping damage/loss of any product outside the
original 30-day RADtec-paid service period. It is very important that you include the RMA number
clearly on the shipping label of the package. Ship the heater with a copy of your bill of sale or other
proof of purchase, your name, address, phone number, description of the problem(s), and the RMA
number you have obtained to:
RADtec Service Center
RMA#
10445 Vista Park Rd.
Dallas, TX 75238
4. Upon receiving the heater, RADtec will repair or replace your heater (at RADtec’s discretion) and will
ship it back to you within 2 weeks (dependent on parts availability) via UPS.
5. RADtec will pay for shipping to the customer only within the first thirty days following the original
product ship date. Following this 30-day period, all shipping fees both for under warranty and post-
warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for
losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such
issues with their selected carrier.
After Three-Year Warranty –Post-Warranty Repair
For post-warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are
responsible for shipping charges both ways, current labor ($75 per hour if not under warranty), and the current
price of part(s) used in the repair.
WARRANTY EXCLUSIONS:
RADtec accepts no liability for problems caused by after-market parts and hardware modifications or additions.
RADtec is not responsible for giving any technical support concerning the installation or integration of any
component the customer did not pay RADtec to install. This warranty is null and void if the defect or
malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be
null and void if there are indications of misuse and/or abuse. RADtec has the option of voiding the warranty if
anyone other than an RADtec technician attempts to service the product. RADtec will not warrant any problems
arising from an act of God (lightning, flooding, tornado, etc.), electrical spikes or surges, or problems arising
out of hardware, software, or additional devices added to complement any system/component bought at
RADtec. Under no circumstances will RADtec be responsible for any refund or remuneration exceeding the
original purchase price of the product less any shipping fees. RADtec will not be held responsible for
typographical errors on sales receipts, repair tickets, or on our website. RADtec makes every effort to make sure
all information on our website is correct.

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Warranty Form
Cut along dotted, fill out warranty card and mail to RADtec.
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• FOR NOTES

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