RAM PROMASTER 2018 User manual

18VF-926-AA
RAM ProMaster
First Edition
User GUIDE
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THE MOST UP-TO-DATE OWNER’S MANUAL, MEDIA
AND WARRANTY BOOKLET BY VISITING:
WWW.MOPAR.COM/EN-US/CARE/OWNER-MANUAL.HTML (U.S. RESIDENTS);
WWW.OWNERS.MOPAR.CA (CANADIAN RESIDENts).
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©2017 FCA US LLC. All Rights Reserved. RAM is a registered trademark of FCA US LLC.
WHETHER IT’S PROVIDING INFORMATION
ABOUT SPECIFIC PRODUCT FEATURES,
TAKING A TOUR THROUGH YOUR VEHICLE’S
HERITAGE, KNOWING WHAT STEPS TO
TAKE FOLLOWING AN ACCIDENT, OR SCHEDULING YOUR
NEXT APPOINTMENT, WE KNOW YOU’LL FIND THE APP AN
IMPORTANT EXTENSION OF YOUR RAM VEHICLE. SIMPLY
DOWNLOAD THE APP, SELECT YOUR MAKE AND MODEL
AND ENJOY THE RIDE. TO GET THIS APP, GO DIRECTLY TO
THE APP STORE OR GOOGLE PLAY AND ENTER THE SEARCH
KEYWORD “RAM TOOLBOX” (U.S. residents ONLY).
WWW.RAMTRUCKS.COM/EN/OWNERS (U.S.) or
WWW.OWNERS.MOPAR.CA (CANADA) PROVIDES SPECIAL
OFFERS TAILORED TO YOUR NEEDS, CUSTOMIZED VEHICLE
GALLERIES, PERSONALIZED SERVICE RECORDS AND MORE.
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Get warranty and other information online – you
can review and print or download a copy of the
owner’s manual, navigation/uconnect manuals
and the limited warranties provided by FCA US LLC
for your vehicle by visiting www.mopar.com (U.S.)
or WWW.OWNERS.MOPAR.CA (CANADA). Click on the
applicable link in the “popular topics” area of the
www.mopar.com (U.S.) or WWW.OWNERS.MOPAR.CA
(CANADA) homepage and follow the instructions
to select the applicable year, make and model of
your vehicle.
2018
RAM
PROMASTER
USER
GUIDE

This guide has been prepared to help you get quickly acquainted with your new RAM brand vehicle
and to provide a convenient reference source for common questions. However, it is not a substitute for
your Owner’s Manual.
For complete operational instructions, maintenance procedures and important safety messages, please
consult your Owner’s Manual, Navigation/Uconnect manuals found on the website on the back cover and
other Warning Labels in your vehicle.
Not all features shown in this guide may apply to your vehicle. For additional information on accessories
to help personalize your vehicle, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your local
RAM brand dealer.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of collisions. Your driving ability can
be seriously impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t
drive. Ride with a designated non-drinking driver, call a cab, a friend, or use public transportation.
WARNING
Driving after drinking can lead to a collision. Your perceptions are less sharp, your reflexes are slower,
and your judgment is impaired when you have been drinking. Never drink and then drive.
IMPORTANT
Get warranty and other information online – you can review and print or download a copy of the Owner’s
Manual, Navigation/Uconnect manuals and the limited warranties provided by FCA US LLC for your
vehicle by visiting www.mopar.com (U.S.) or www.owners.mopar.ca (Canada). Click on the applicable
link in the “Popular Topics” area of the www.mopar.com (U.S.) or www.owners.mopar.ca (Canada)
homepage and follow the instructions to select the applicable year, make and model of your vehicle.
This User Guide is intended to familiarize you with the important features of your vehicle. Your Owner’s
Manual, Navigation/Uconnect manuals and Warranty Booklet can be found by visiting the website on the
back cover of your User Guide. We hope you find these resources useful. U.S. residents can purchase
replacement kits by visiting www.techauthority.com and Canadian residents can purchase replacement
kits by calling 1 800 387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in
loss of vehicle control, resulting in a collision and personal injury. FCA US LLC strongly recommends that the
driver use extreme caution when using any device or feature that may take their attention off the road. Use of
any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other
devices, by the driver while the vehicle is moving is dangerous and could lead to a serious collision. Texting
while driving is also dangerous and should never be done while the vehicle is moving. If you find yourself
unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your
vehicle. Some states or provinces prohibit the use of cellular telephones or texting while driving. It is always
the driver’s responsibility to comply with all local laws.

Congratulations on selecting your new FCA
US LLC vehicle. Be assured that it represents
precision workmanship, distinctive styling,
and high quality.
ALWAYS drive safely and pay attention to the
road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibil-
ity and assume all risks related to the use of
the features and applications in this vehicle.
Only use the features and applications when
it is safe to do so. Failure to do so may result
in an accident involving serious injury or
death.
This guide illustrates and describes the op-
eration of features and equipment that are
either standard or optional on this vehicle.
This guide may also include a description of
features and equipment that are no longer
available or were not ordered on this vehicle.
Please disregard any features and equipment
described in this guide that are not available
on this vehicle. FCA US LLC reserves the
right to make changes in design and specifi-
cations and/or make additions to or improve-
ments to its products without imposing any
obligation upon itself to install them on prod-
ucts previously manufactured.
This User Guide has been prepared to help
you quickly become acquainted with the im-
portant features of your vehicle. It contains
most things you will need to operate and
maintain the vehicle, including emergency
information.
For complete owner information, refer to your
Owner’s Manual at
www.mopar.com/
en-us/care/owner-manual.html (U.S. Residents)
or www.owners.mopar.ca (Canadian Residents)
for further information. For your convenience,
the information contained on this site may
also be printed and saved for future refer-
ence.
FCA US LLC is committed to protecting our
environment and natural resources. By con-
verting from paper to electronic delivery for
the majority of the user information for your
vehicle, together we greatly reduce the de-
mand for tree-based products and lessen the
stress on our environment.
When it comes to service, remember that your
authorized dealer knows your vehicle best,
has factory-trained technicians and genuine
MOPAR
®
parts, and cares about your satis-
faction.
WELCOME FROM FCA US LLC
1

HOW TO USE THIS MANUAL
Essential Information
Each time direction instructions (left/right or
forwards/backwards) about the vehicle are
given, these must be intended as regarding
an occupant in the driver's seat. Special
cases not complying with this rule will be
properly specified in the text.
The figures in this User Guide are provided by
way of example only: this might imply that
some details of the image do not correspond
to the actual arrangement of your vehicle.
In addition, the User Guide has been con-
ceived considering vehicles with steering
wheel on the left side; it is therefore possible
that on vehicles with steering wheel on the
right side, the position or construction of
some controls is not exactly mirror-like with
respect to the figure.
To identify the chapter with the information
needed you can consult the index at the end
of this User Guide.
Chapters can be rapidly identified with dedi-
cated graphic tabs, at the side of each odd
page. A few pages further there is a key for
getting to know the chapter order and the
relevant symbols in the tabs. There is anyway
a textual indication of the current chapter at
the side of each even page.
Symbols
Some vehicle components have colored la-
bels whose symbols indicate precautions to
be observed when using this component.
ROLLOVER WARNING
Utility vehicles have a significantly higher
rollover rate than other types of vehicles. This
vehicle has a higher ground clearance and a
higher center of gravity than many passenger
vehicles. It is capable of performing better in
a wide variety of off-road applications. Driven
in an unsafe manner, all vehicles can go out
of control. Because of the higher center of
gravity, if this vehicle is out of control it may
roll over while some other vehicles may not.
Do not attempt sharp turns, abrupt maneu-
vers, or other unsafe driving actions that can
cause loss of vehicle control. Failure to oper-
ate this vehicle safely may result in a colli-
sion, rollover of the vehicle, and severe or
fatal injury. Drive carefully.
Rollover Warning Label
HOW TO USE THIS MANUAL
2

Failure to use the driver and passenger seat
belts provided is a major cause of severe or
fatal injury. In fact, the U.S. government
notes that the universal use of existing seat
belts could cut the highway death toll by
10,000 or more each year and could reduce
disabling injuries by two million annually. In
a rollover crash, an unbelted person is signifi-
cantly more likely to die than a person wear-
ing a seat belt. Always buckle up.
WARNINGS AND CAUTIONS
While reading this User Guide you will find a
series of WARNINGS to be followed to pre-
vent incorrect use of components which
could cause accidents or injuries.
There are also CAUTIONS that must be fol-
lowed to prevent against procedures that
could result in damage to your vehicle.
HOW TO USE THIS MANUAL
3

4

GRAPHICAL TABLE OF CONTENTS
GETTING TO KNOW YOUR VEHICLE
GETTING TO KNOW YOUR INSTRUMENT PANEL
SAFETY
STARTING AND OPERATING
IN CASE OF EMERGENCY
SERVICING AND MAINTENANCE
TECHNICAL SPECIFICATIONS
MULTIMEDIA
CUSTOMER ASSISTANCE
INDEX

6

GRAPHICAL TABLE OF CONTENTS
INSTRUMENT PANEL .............8
INTERIOR.....................9
GRAPHICAL TABLE OF CONTENTS
7

INSTRUMENT PANEL
Instrument Panel
1 — Air Vents 4 — Steering Wheel
2 — Multifunction Lever 5 — Windshield Wiper Lever
3 — Instrument Cluster 6 — Radio
GRAPHICAL TABLE OF CONTENTS
8

INTERIOR
Interior
1 — Door Locks/Window Switches 4 — Climate Controls
2 — Seats 5 — Switch Panel
3 — Gear Selector 6 — Glove Compartment
9

10

GETTING TO KNOW YOUR VEHICLE
KEYS ......................12
KeyFob.....................12
SEATS .....................13
Heated Seats — If Equipped ........14
Adjustable Armrests — If Equipped ....14
HEAD RESTRAINTS ..............15
Front Head Restraint Adjustment .....15
Front Head Restraint Removal .......15
STEERING WHEEL ..............16
Telescoping Steering Column .......16
EXTERIOR LIGHTS ..............16
Multifunction Lever ..............16
Headlights ...................17
High Beam/Low Beam Select Switch . . .17
Parking Lights .................17
Turn Signals ..................17
Lane Change Assist .............17
INTERIOR LIGHTS...............18
WIPERS AND WASHERS ..........18
Front Wiper Operation ............18
CLIMATE CONTROLS .............19
Manual Climate Control Overview .....20
Climate Control Functions ..........23
Operating Tips .................24
HOOD ......................25
Opening .....................25
Closing .....................26
INTERNAL EQUIPMENT ...........26
Power Outlets .................26
GETTING TO KNOW YOUR VEHICLE
11

KEYS
Key Fob
Your vehicle uses a key start ignition system.
The ignition system consists of a key fob with
a Remote Keyless Entry (RKE) and an igni-
tion switch.
NOTE:
The key fob may not be found if it is located
next to a mobile phone, laptop or other elec-
tronic device; these devices may block the
key fob’s wireless signal.
The key fob contains an integrated mechani-
cal key. To use the mechanical key, simply
push the mechanical key release button.
The vehicle is supplied with a code card
containing key code numbers to order dupli-
cate keys, and the authorized dealer that sold
you your new vehicle has the key code num-
bers for your vehicle locks. These numbers
can be used to order duplicate keys.
Remote Keyless Entry (RKE)
This system allows you to lock or unlock the
doors from distances up to approximately
66 ft (20 m) using a hand-held key fob. The
key fob does not need to be pointed at the
vehicle to activate the system.
NOTE:
The key fob may not be able to be detected by
the vehicle if it is located next to a mobile
phone, laptop or other electronic device;
these devices may block the key fob’s wire-
less signal.
To Unlock The Doors
Push and release the unlock button on key fob
once to unlock only the front doors. Push and
release the cargo unlock button on key fob once
to unlock the cargo area (rear lateral sliding
doors and rear door). The turn signal lights will
flash to acknowledge the unlock signal.
To Lock The Doors
Push and release the lock button on the key fob
to lock all doors. The turn signal lights will
flash to acknowledge the signal; the horn will
chirp too during turn signal lights flashing.
Key Fob
1 — Cargo Doors
2 — Unlock
3 — Lock
GETTING TO KNOW YOUR VEHICLE
12

If a door is open, the turn signal lights will
flash at an increased rate, and there will be
no horn chirp. This is to indicate that a door is
still open.
Locking Doors With A Key
1. Insert the key with either side up.
2. Turn the key to the right to lock the door.
3. Turn the key to the left to unlock the door.
For maintenance procedures, refer to “Dealer
Service” in “Servicing And Maintenance” in
the Owner’s Manual at
www.mopar.com/en-us/care/owner-manual.html
(U.S. Residents) or www.owners.mopar.ca
(Canadian Residents).
General Information
The following regulatory statement applies to
all radio frequency (RF) devices equipped in
this vehicle:
This device complies with Part 15 of the FCC
Rules and with Industry Canada license-
exempt RSS standard(s). Operation is sub-
ject to the following two conditions:
1. This device may not cause harmful inter-
ference, and
2. This device must accept any interference
received, including interference that may
cause undesired operation.
NOTE:
Changes or modifications not expressly ap-
proved by the party responsible for compli-
ance could void the user’s authority to oper-
ate the equipment.
SEATS
Seats are a part of the Occupant Restraint
System of the vehicle.
WARNING!
• It is dangerous to ride in a cargo area,
inside or outside of a vehicle. In a colli-
sion, people riding in these areas are
more likely to be seriously injured or
killed.
• Do not allow people to ride in any area of
your vehicle that is not equipped with
seats and seat belts. In a collision,
people riding in these areas are more
likely to be seriously injured or killed.
• Be sure everyone in your vehicle is in a
seat and using a seat belt properly.
13

Heated Seats — If Equipped
On some models, the front driver and passen-
ger seats may be equipped with heaters in
both the seat cushions and seatbacks. The
controls for the front heated seats are located
on the lower outboard side of the seat.
Push the switch once to turn on the heated
seats. Push the switch a second time to shut
the heating elements off.
NOTE:
Once a heat setting is selected, heat will be
felt within two to five minutes.
WARNING!
• Persons who are unable to feel pain to
the skin because of advanced age,
chronic illness, diabetes, spinal cord in-
jury, medication, alcohol use, exhaus-
tion or other physical condition must
exercise care when using the seat
heater. It may cause burns even at low
temperatures, especially if used for long
periods of time
• Do not place anything on the seat or
seatback that insulates against heat,
such as a blanket or cushion. This may
cause the seat heater to overheat. Sit-
ting in a seat that has been overheated
could cause serious burns due to the
increased surface temperature of the
seat.
Adjustable Armrests — If
Equipped
The seat adjustable armrest can be raised
and adjusted for height. Underneath the front
of the armrest is the adjuster wheel which will
adjust the height of the armrest up or down.
Turn the adjuster wheel to the right or left to
adjust the height of the armrest up or down.
Heated Seat Switch
Adjuster Wheel
GETTING TO KNOW YOUR VEHICLE
14

HEAD RESTRAINTS
Head restraints are designed to reduce the
risk of injury by restricting head movement in
the event of a rear impact. Head restraints
should be adjusted so that the top of the head
restraint is located above the top of your ear.
WARNING!
• All occupants, including the driver,
should not operate a vehicle or sit in a
vehicle’s seat until the head restraints
are placed in their proper positions in
order to minimize the risk of neck injury
in the event of a crash.
• Head restraints should never be ad-
justed while the vehicle is in motion.
Driving a vehicle with the head restraints
improperly adjusted or removed could
cause serious injury or death in the event
of a collision.
Front Head Restraint Adjustment
To raise the head restraint, pull upward on the
head restraint. To lower the head restraint,
push the adjustment button located on the
base of the head restraint and push down-
ward on the head restraint.
NOTE:
Do not reposition the head restraint 180 de-
grees to the incorrect position in an attempt
to gain additional clearance to the back of the
head.
Front Head Restraint Removal
To remove the head restraint, raise it up as far
as it can go. Then, push the adjustment
button and the release button at the base of
each post while pulling the head restraint up.
To reinstall the head restraint, put the head
restraint posts into the holes. Then, adjust it
to the appropriate height.
NOTE:
Do not reposition the head restraint 180 de-
grees to the incorrect position in an attempt
to gain additional clearance to the back of the
head.
Head Restraint
1 — Release Button
2 — Adjustment Button
15

WARNING!
• A loose head restraint thrown forward in
a collision or hard stop could cause
serious injury or death to occupants of
the vehicle. Always securely stow re-
moved head restraints in a location out-
side the occupant compartment.
• ALL the head restraints MUST be rein-
stalled in the vehicle to properly protect
the occupants. Follow the re-installation
instructions above prior to operating the
vehicle or occupying a seat.
STEERING WHEEL
Telescoping Steering Column
This feature allows you to lengthen or shorten
the steering column. The telescoping control
handle is located below the steering wheel at
the end of the steering column.
To unlock the steering column, pull the con-
trol handle up. To lengthen or shorten the
steering column, pull the steering wheel out-
ward or push it inward as desired. To lock the
steering column in position, push the control
handle down until fully engaged.
WARNING!
Do not adjust the steering column while
driving. Adjusting the steering column
while driving or driving with the steering
column unlocked, could cause the driver
to lose control of the vehicle. Failure to
follow this warning may result in serious
injury or death.
EXTERIOR LIGHTS
Multifunction Lever
The multifunction lever controls the opera-
tion of the headlights, parking lights, turn
signals, headlight beam selection and the
passing lights. The multifunction lever is
located on the left side of the steering col-
umn.
Telescoping Control Handle
GETTING TO KNOW YOUR VEHICLE
16

Headlights
To turn on the headlights, turn the end of the
multifunction lever to the headlight position.
When the headlight switch is on, the parking
lights, taillights, license plate light, the clear-
ance lights and instrument panel lights are
also turned on. To turn off the headlights,
turn the end of the multifunction lever back
to the O (Off) position.
High Beam/Low Beam Select
Switch
Pull the multifunction lever toward you to
switch the headlights to high beam. Pull the
lever a second time to switch the headlights
back to low beam.
Parking Lights
These lights can only be turned on with igni-
tion key in the STOP position or removed, by
moving the end of the multifunction lever to
O (off) position and then to the headlight
position.
The warning light telltale in the instrument
panel comes on. The lights stay on until the
next ignition cycle is performed.
Turn Signals
Move the multifunction lever up or down and
the arrows on each side of the instrument
cluster flash to show proper operation of the
front and rear turn signal lights.
NOTE:
If either light remains on and does not flash,
or there is a very fast flash rate, check for a
defective outside light bulb. If an indicator
fails to light when the lever is moved, it would
suggest that the indicator bulb is defective.
Lane Change Assist
Tap the lever up or down once, without mov-
ing beyond the detent, and the turn signal
(right or left) will flash five times then auto-
matically turn off.
Multifunction Lever
1 — Pull For High Beams
2 — Headlights
3 — Turn Signals
17

INTERIOR LIGHTS
The courtesy lights, dome lights, and map
lights are mounted between the sun visors on
the overhead shelf. Each light is turned on by
pushing the corresponding switch.
The courtesy lights will turn on when you use
the key fob or manually from the driver door
cylinder to unlock the doors or open any door.
The lights will fade to off after approximately
30 seconds, or they will immediately fade to
off once the ignition switch is turned to
ON/RUN from the OFF position.
WIPERS AND WASHERS
Front Wiper Operation
The windshield wiper/washer lever is located
on the right side of the steering column.
There are five different modes of operation
for the front windshield wipers. The wind-
shield wiper lever can be raised or lowered to
access the modes.
NOTE:
The windshield wipers/washers will only op-
erate with the ignition in the ON/RUN posi-
tion.
Intermittent Wiper System
Push the lever downward to the first detent
and rotate the center ring to use one of the
four intermittent wiper settings when weather
conditions make a single wiping cycle, with a
variable delay between cycles, desirable.
Low Speed
Push the lever downward to the second de-
tent. The wipers will operate at low speed.
High Speed
Push the lever downward to the third detent.
The wipers will operate at high speed.
Wiper Washer Lever
1 — Mist
2 — Intermittent, Low And High
3 — Washer
GETTING TO KNOW YOUR VEHICLE
18