Rath Command Center User manual

N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com RP8500PBXVOIPG
Ver. 3
10/18
Made in the USA
3 Year Warranty
Installation & Operations Manual
VoIP Command Center

Thank you for purchasing RATH’s VoIP Command Center. We are the largest Emergency Phone
Manufacturer in North America and have been in business for over 35 years.
We take great pride in our products, service, and support. Our Emergency Phones are of the highest
quality. Our experienced customer support teams are available to remotely assist with site preparation,
installation, and maintenance. It is our sincere hope that your experience with us has and will continue to
surpass your expectations.
Thank you for your business,
RATH®Team
Table of Contents
Items Needed. . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation Steps. . . . . . . . . . . . . . . . . . . . . . . .
Typical System Layout. . . . . . . . . . . . . . . . . . . .
Distribution Module Wiring. . . . . . . . . . . . . . . .
Connecting Phones to Distribution Module. . .
VoIP Card Programming. . . . . . . . . . . . . . . . . .
Setting Date and Time. . . . . . . . . . . . . . . . . . . .
Phone Programming. . . . . . . . . . . . . . . . . . . . .
Command Center Operating Instructions. . . .
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . .
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
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Page 10
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Items Needed
Included
• Command Center phone with phone line cable
• Distribution Module
• System wiring (pigtail cables, power cord, ethernet
cable for programming Distribution Module)
• Cabinet (wall mount) or Stand (desk mount)
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N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
Installation Steps
Not Included
• Router
• Network Switch (POE+ if using with POE phones)
• Windows Laptop
• Analog phone for testing
• Multimeter
Step 1
Mount the Distribution Module and Power Supply with battery back up in an appropriate location,
installing the cabinet for wall mount units or the stand for desk mount units accordingly. Then remove
the knock outs (if applicable). The recommended location to mount the Distribution Module and Power
Supply is in a network closet or machine room. Mount the Command Center according to the owner’s
specications.
Follow the diagram below for attaching the extender and foot stand to the back of the Command Center
phone as needed.
Step 2
For 1-48 zone systems, remove the screws on the back of the Distribution Module and remove the
cover to expose the internal RJ45 interface connections.

Typical System Layout
Page 4
Network Switch
SOLID LIGHT: CALLING
BLINKING LIGHT: RECEIVED
PHONEHELP
Router
Ethernet from CPU
Card to Network
Components
Connection from
WAN Port on VoIP
Card to Network
Components
SOLID LIGHT: CALLING
BLINKING LIGHT: RECEIVED
PHONEHELP
Rath IP Phone
Note: Local and/or state
codes may have additional
cabling requirements. Please
check with your local AHJ.
Cat 5E or Cat 6E cabling
Two Wire Connection
Base
Station
Distribution
Module
Power Supply
with UPS
120v Power Source
SOLID LIGHT: CALLING
BLINKING LIGHT: RECEIVED
PHONEHELP
SOLID LIGHT: CALLING
BLINKING LIGHT: RECEIVED
PHONEHELP
Network
Components
Maximum wire run
between connected
devices is 300’

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Distribution Module Wiring
Step 3
Card Wiring
• The maximum cable length to the Comand Center is 6200’ for 22AWG and 3600’ for 24AWG cable
• Local and/or state codes may have additional cabling requirements. Check with your local AHJ.
• VoIP Call Boxes are not hardwired to the Distribution Module
Option 1
1-48 Zone VoIP System:
• Plug the supplied RJ45 pigtail cables into the RH45 interface connections following the wiring chart
and pin-out color scheme below
• Refer to the top of the cards to see what type of RJ45 interface and number of extensions
• The same pin-out color scheme should be used for the primary card and for all additional cards
The system uses T568-A for pin-out wiring
• On top of each card there is a table indicating RJ45 interface usage:
SLT is the port used for connecting hardwired Call Boxes
DKP is the port used for connecting Command Center phone(s)
TWT is the port used for outside Telco lines
• The rst card installed will always be:
• Interface 1 (01-04): connection for 4 hardwired Call Boxes (SLT)
• Interface 2 (05-06): connection for 2 Telco lines (TWT)
• Interface 3 (07-08): connection for up to 2 Command Center phones (DKP)
• The VoIP interface card is always intalled in slot 5 and will have the WAN port connected to the
network components via an ethernet cable
S01-S04 S05-S06 S07-S08
2003
2004
COMMAND CENTER 1
SLT TWT DKP
01 - 04 05 - 06 07 - 08
COMMAND CENTER 2
TELCO LINE 1
TELCO LINE 2
2001
2002
PHONE 1
PHONE 2
PHONE 3
PHONE 4
Note: Do not use
the green and
brown pairs

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Option 2
64-128 Zone VoIP System:
• Plug the supplied RJ45 pigtail cables into the RJ45 interface connections following the wiring chart
and pin-out color scheme below
• Refer to the top of the cards to see what type of RJ45 interface and number of extensions
• The same pin-out color scheme should be used for the primary card and for all additional cards.
The system uses T568-A for pin-out wiring
• On top of each card there is a table indicating RJ45 interface usage:
S_ are the ports used for connecting hardwired Call Boxes
TD(1-2)(3-4) with a dot under the D is the port used for connecting Command Center phone(s)
TD(1-2)(3-4) with a dot under the T is the port used for outside Telco lines
• The rst card installed will always be:
• Interface 1 (S01-S04): connection for 4 hardwired emergency phones
• Interface 2 (S05-S08): connection for 4 hardwired emergency phones
• Interface 3 (S09-S12): connection for 4 hardwired emergency phones
• Interface 4 (S13-S16): connection for 4 hardwired emergency phones
• Interface 5 (D1-2): connection for up to 2 Command Center phones
• Interface 6 (T1-2): connection for up to 2 outside Telco lines
• Connect the WAN port on the control card to the network components via an ethernet cable
S01-S04 S05-S08 S09-S12
2003
2004
COMMAND CENTER 1
COMMAND CENTER 2
2001
2002
PHONE 1
PHONE 2
PHONE 3
PHONE 4
Note: Do not use
the green and
brown pairs
S13-S16 D1-2 T1-2
2007
2008
2005
2006
PHONE 5
PHONE 6
PHONE 7
PHONE 8
2011
2012
2009
2010
PHONE 9
PHONE 10
PHONE 11
PHONE 12
2015
2016
2013
2014
PHONE 13
PHONE 14
PHONE 15
PHONE 16
TELCO LINE 1
TELCO LINE 2

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Connecting Phones to Distribution Module
Step 4
Connect the phones
Note: The maximum wire run between network devices is 300’
Standard Setup
IP Phones:
• Connect the POE+ Network Switch to the POE port on the phone via an ethernet cable
Elevator Phones ONLY
Analog Phones with IP Interface:
• Connect the Network Switch to a RATH® IP Interface via an ethernet cable
• Connect the RATH® IP Interface to the phone via a phone line cable
• Cat 5E is the minimum standard cable for the system. Check with your local AHJ to ensure you are in
compliance with state and/or local codes.
Step 5
Apply AC power to the Distribution Module by connecting the supplied power cable from the Distribution
Module to the RATH® model RP7700104 Power Supply.
Step 6
Turn on the Power Supply
Step 7
Power on the Distribution Module
VoIP Card Programming
Step 8
Program the VoIP Card
Note: If network information is provided to RATH® at the time of purchase, then no additional
information needs to be entered for the VoIP card.
If network information is NOT provided, the following needs to be performed:
1. Connect the ethernet port of the Distribution Module to your Windows laptop using an ethernet cable
a. For 1-48 zone systems, the ethernet port is located on the back of the housing
b. For 49-150 zone systems, the ethernet port is the one closest to the power switch
2. Change the IP address of the laptop’s network interface card
a. Navigate to Control Panel
b. Click on Network and Internet
c. Click on Network and Sharing Center
d. Click on Change Adapter Settings
e. Right click on Ethernet

Page 8
f. Click on Properties
g. Double click on Internet Protocol Version 4
h. Click Use the Following IP Address
i. Change IP to the default IP address range of the Distribution Module (recommend using
192.168.1.200)
j. Change Subnet Mask (default is 255.255.255.0)
3. Turn o󰀨 the wireless card on the laptop (if applicable)
4. Log in to the Distribution Module
a. Enter 192.168.1.202 into the web browser (Google Chrome is recommended)
b. Log in as System Engineer and enter Password: Rath7284!
5. Enter VoIP information
a. Navigate to VoIP Conguration in left side menu
b. Click the drop-down arrow, more menu options should appear
c. Click VoIP Port Parameters
6. Enter Server Information
a. Navigate to WAN Port (IPV4 Settings)
b. Enter the assigned network IP address into the IP Address line
c. Enter the Subnet Mask of your network into the Subnet Mask line
d. Enter the Router IP address into the Default Gateway line
7. Click Submit

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8. Setting up SIP Extensions
a. Click SIP Extension Settings
b. VOIP Port 1 should be selected
c. Enter the desired name in the Name line
d. Enter the extension in the SIP ID line
i. This must be a number above 4000 to avoid issues within the system
ii. Example:
1. Extension 1 = 4001
2. Extension 2 = 4002
e. Enter the desired password in the Password line
i. Be sure to follow the password requirements displayed on the screen
f. Click Submit

Page 10
Setting the Date and Time
Step 9
All Distribution Module programming will be done from the Command Center handset
1. To enter Program Mode
a. Dial 1#91
b. Enter Password: 7284
2. To program the time zone
a. Dial 1002 followed by the appropriate time zone code
Eastern = 111
Central = 112
Mountain = 113
Pacic = 114
3. To program the date (month-day-year format)
a. Dial 1001 followed by the date
Example: 1001 02152011 for February 15, 2011
b. Touch the GREEN button in the middle of the phone when nished
4. To program the time (military time including hour-minute-second)
a. Dial 1003 followed by the time
Example: 1003 143000 for 2:30pm
5. To exit Program Mode dial 00 followed by the GREEN button
Phone Programming
Step 10
The VoIP Call Box is preprogrammed for Memory Location 1 to dial 3931 in order to call the Command
Center rst.
Optionally, the VoIP Call Box can be programmed to dial an outside number if the call is not answered
at the Command Center. To do this, follow these instructions at the Command Center:
1. Press the speaker phone button
2. Dial 1, 3, 4
3. Dial 9, then the external number
4. Press #, *
5. To exit Program Mode dial 00 followed by the GREEN button
Step 11
Program the location message (optional)
1. Set the message frequency to option 3
2. In the message recording, state the location of the call box followed by “To begin two-way
communication press * “

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Command Center Operating Instructions
Indicator Status:
1. Red LED Light - Incoming Call or Connected to Outside Party
2. Blue LED Light - Active Call
3. Blue LED Flashing - Call on Hold
Answering Call at Command Center:
1. Lift handset to answer the rst incoming call
2. Press Call Answer Button 1
3. If multiple calls are coming in, press the subsequent Call Answer Buttons 2, 3, etc. (this will place
previous calls on hold)
4. To rejoin a call on hold, press the ashing blue LED next to the desired location
Disconnect Calls:
Option 1
1. Hang up the handset to disconnect an active call
Calling a Location:
1. Pick up the handset and dial the extension
Calling a Location:
1. Pick up the handset and dial the extension
Joining a Call Already in Progress:
1. Pick up the handset and press the red LED, then the number 5 button on the keypad
Call the Last Location that Dialed Out:
1. Pick up the handset and dial 1092
Option 2
1. Select the ashing blue LED to take the call o󰀨 hold
2. Hang up the handset to disconnect the call
Note: Each call must be disconnected individually

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Troubleshooting
Problem Possible Cause & Solutions
Command Center will
not power on
• Check wires for voltage. It should be 28VDC.
• If no voltage is detected, conrm you are connected to the DKP interface on the
Distribution Module.
• If you have 48VDC, you are incorrectly connected to an SLT interface.
Emergency phones will
not call out
• Check wires for voltage. It should be 48VDC.
• If no voltage is detected, conrm you are connected to the SLT interface on the
Distribution Module. Note: some SLT interface only use the blue and orange
pairs.
• If you have 28VDC, you are incorrectly connected to the DKP interface.
• Make sure you dial any access digit that may be required to dial out of your
building
Phone will make internal
calls, but not external
calls
• Check that the phone line is connected to the correct port on the Distribution
Module
• Verify the phone line by making sure it has 48-52VDC on the line and use an
analog phone to verify you are able to call in and out.
Insu󰀩cient volume on
call boxes
• To adjust the volume on SmartPhones, turn the VR1 potentiometer.
Lights continuously blink
on button for call box
• The phone is not properly hung up. Lift the Command Center handset, select
the blinking light, then hang up the handset.
Lights periodically blink
on Command Center
• This indicates the phone is doing a phone line check. This is a normal function
of the system and no action is needed.
• To disable this function, refer to the SmartPhone Programming Guide