Poly Studio X Series User manual

Poly Partner Mode
(G7500, Studio X Series, and
Studio E70)
User Guide
4.0.0 | March 2023 | 3725-86559-016A

Contents
Before You Begin ..............................................................................................................................................................................................4
Audience, Purpose, and Required Skills ............................................................................................................................................... 4
Related Poly and Partner Resources .....................................................................................................................................................4
Getting Started ................................................................................................................................................................................................. 5
Poly Partner Mode Overview ................................................................................................................................................................. 5
Navigating Your System ........................................................................................................................................................................... 5
Poly IR Remote Control Button Functions .................................................................................................................................... 5
Bluetooth Remote Control Button Functions .............................................................................................................................. 6
Enable TalkBack in Microsoft Teams Rooms ................................................................................................................................ 8
Using a Connected Trio in a Microsoft Teams Rooms Environment ......................................................................................8
Product Overview of Poly Video Systems ...........................................................................................................................................9
Poly G7500 System Features and Capabilities ............................................................................................................................ 9
Poly Studio X70 Features and Capabilities ................................................................................................................................... 9
Poly Studio X50 Features and Capabilities .................................................................................................................................10
Poly Studio X30 Features and Capabilities .................................................................................................................................10
Poly Studio E70 Camera Overview ............................................................................................................................................... 10
Administrator Features and Capabilities .................................................................................................................................... 11
Overview of System Hardware ............................................................................................................................................................11
Poly G7500 Hardware ...................................................................................................................................................................... 11
Poly Studio X70 Hardware .............................................................................................................................................................. 11
Poly Studio X50 Hardware .............................................................................................................................................................. 13
Poly Studio X30 Hardware .............................................................................................................................................................. 13
Poly Studio X50 and Studio X30 Privacy Cover ........................................................................................................................ 14
Poly Studio E70 Camera Hardware ...............................................................................................................................................14
LED Status Indicators ..............................................................................................................................................................................15
LED Status Indicators for the G7500 System .............................................................................................................................16
LED Status Indicators for the Studio X70 System .....................................................................................................................16
LED Status Indicators for Studio X50 and Studio X30 Systems ............................................................................................17
LED Status Indicators for the Studio E70 Camera ....................................................................................................................17
Powering the System On and Off ........................................................................................................................................................ 18
Wake the System ......................................................................................................................................................................................18
Accessibility Features .............................................................................................................................................................................18
Users Who Are Deaf or Hard of Hearing .....................................................................................................................................18
Users Who Are Blind, Have Low Vision, or Have Limited Vision ..........................................................................................19
Users with Limited Mobility ............................................................................................................................................................ 19
Sharing Content ............................................................................................................................................................................................. 20
Share Content Using an HDMI Connection ..................................................................................................................................... 20
Using Device Mode ....................................................................................................................................................................................... 21
Computer and Cable Requirements for Device Mode ..................................................................................................................21
Access Device Mode ................................................................................................................................................................................21
Use Your System as a Computer Accessory .....................................................................................................................................21
Adjust the System Audio and Camera Settings in Device Mode ................................................................................................22
Managing Incoming Calls When in Device Mode ...........................................................................................................................22
Exit Device Mode and Disconnect Your Computer ....................................................................................................................... 22
Settings ............................................................................................................................................................................................................. 24
Cameras ...................................................................................................................................................................................................... 24
Adjust an In-Room Camera ..............................................................................................................................................................24
Turn Camera Tracking On or Off ................................................................................................................................................... 24
Audio Adjustments .................................................................................................................................................................................. 24
Adjust the Volume ..............................................................................................................................................................................24
Troubleshooting .............................................................................................................................................................................................25
Poly Device Mode .................................................................................................................................................................................... 25
Audio Levels are Too High or Low ................................................................................................................................................. 25
Conferencing Application Doesn’t Use System Camera or Audio ....................................................................................... 25
Can’t Use System’s Camera or Audio ........................................................................................................................................... 25
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Improve Audio Quality ......................................................................................................................................................................25
Improve Laptop Screen Mirroring ................................................................................................................................................. 26
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Before You Begin
The contains overview information, procedures, and references you can use to perform tasks with your video system.
The information in this guide applies to all the following Poly video systems and peripherals except where noted:
• Poly Bluetooth® Remote Control (model: P010)
• Poly IR Receiver (BW7650)
• Poly IR Remote (BW7600)
• Poly Microphone IP Adapter (model: P012)
• Poly IP Table Microphone (model: P013)
• Poly IP Ceiling Microphone (model: P014)
• Poly Studio X70 (model: P026)
• Poly Studio X50 (model: P017)
• Poly Studio X30 (model: P018)
• Poly Studio E70 (model: P025)
• Poly TC10 (P030)
• Poly TC8 (model: P020)
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users who want to learn how to use the
features available with system.
Related Poly and Partner Resources
See the following sites for information related to this product.
•Poly Support is the entry point to online product, service, and solution support information. Find product-specific
information such as Knowledge Base articles, Support Videos, Guide & Manuals, and Software Releases on the
Products page, download software for desktop and mobile platforms from Downloads & Apps, and access additional
services.
• The Poly Documentation Library provides support documentation for active products, services, and solutions. The
documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration,
or administration content from any online device.
• The Poly Community provides access to the latest developer and support information. Create an account to access
Poly support personnel and participate in developer and support forums. You can find the latest information on
hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.
• The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications
providers deliver high-value business solutions that meet critical customer needs, making it easy for you to
communicate face-to-face using the applications and devices you use every day.
•Poly Services help your business succeed and get the most out of your investment through the benefits of
collaboration. Enhance collaboration for your employees by accessing Poly service solutions, including Support
Services, Managed Services, Professional Services, and Training Services.
• With Poly+ you get exclusive premium features, insights and management tools necessary to keep employee devices
up, running, and ready for action.
•Poly Lens enables better collaboration for every user in every workspace. It is designed to spotlight the health and
efficiency of your spaces and devices by providing actionable insights and simplifying device management.
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Getting Started
Before you use your system, familiarize yourself with its features and local interface.
Poly Partner Mode Overview
Poly Partner Mode allows you to run third-party conferencing applications on supported Poly video systems. For example,
after powering on your system for the first time, you can select Zoom Rooms to place Zoom calls.
Refer to the supported partner documentation for information on using third-party applications:
•Microsoft Teams Rooms: https://support.office.com/en-us/teams
•Zoom Rooms: https://support.zoom.us/hc/en-us
•Google Meet: https://apps.google.com/meet/
•BlueJeans Rooms by Verizon: https://support.bluejeans.com/s/
•Dialpad: https://help.dialpad.com/
•GoToRoom by LogMeIn: https://support.goto.com/products
•RingCentral Rooms (RCV Rooms): https://support.ringcentral.com/
•Tencent: https://meeting.tencent.com/cloud-rooms.html
Navigating Your System
The system has icons and user screens to help you navigate and understand important information about your system.
When the system is running a partner application such as Teams Rooms or Zoom Rooms, the partner application provides
controls and a user interface specific to their application.
When you pair a Poly TC8 touch controller with your system, the partner application presents the system controls on the
TC8 touch controller.
Available system controls vary between partner applications.
Poly IR Remote Control Button Functions
When you connect a Poly IR receiver to your G7500 or Studio X system, you can use the Poly IR remote control to navigate
your system.
Note: The Poly IR Remote Control and Receiver are not a certified accessories for use in Microsoft Teams native mode.
Remote control functionality may be limited in other partner applications.
The following illustration and table show the buttons and functionality of the Poly IR remote control.
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IR Remote Button Functions
Item Description Function
1 IR LED Sends IR signals to the IR receiver
2 Volume Increase or decrease the volume
3 Camera zoom Zoom the camera in or out
4 Navigation controls Navigate the user interface.
5 Select Select an item on the user interface or adjust a toggle
6 Back arrow Return to the previous screen
7 Menu In Poly Video mode only, show or hide the settings and camera
controls
8 Call Display the calls screen or answer an incoming call
9 End call End an active call or reject an incoming call
10 Dialpad Dial a number
11 Mute Mute or unmute the system microphones
Bluetooth Remote Control Button Functions
When you pair the Poly Bluetooth remote control with your G7500 or Studio X system, you can use the remote control to
navigate your system.
Note: The Poly Bluetooth remote control is not a certified accessory for use in Microsoft Teams native mode.
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Remote control functionality may be limited in other partner applications.
The following illustration and table show the buttons and functionality of the Bluetooth remote control. The functionality
is specific to Poly Video mode.
IR Remote Button Functions
Item Description Function
1 Voice Assistant Feature planned for future use
2 Volume or zoom Adjust volume up and down or, in camera mode, zoom the camera
in or out
3 Navigation controls Navigate the screen
In camera mode, controls camera pan and tilt
4 Select Select an item on the user interface or adjust a toggle
5 Back arrow Return to the previous screen
6 Mute Mute the system microphones.
Long press to pair the remote control with the system
7 Keypad Dial a number.
Select camera presets while in a call in
8 Call button Display the calls screen or answer an incoming call
9 End call End an active call, reject an incoming call, or end a meeting
10 Menu Open the available system menu to access features
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Item Description Function
11 Present content From the home screen, display the content help screen
In a meeting, open the content tray and select available content
to share
12 Layout Open the layout screen to choose how two or more participants
display on the screen
13 Voice Assistant Microphone Feature planned for future use
Enable TalkBack in Microsoft Teams Rooms
When you enable Talkback, you can navigate the Teams Rooms user interface using touch. As you navigate the interface,
the device announces the elements you navigate to or select.
Note: Talkback is disabled by default. If the device restarts, you'll need to reenable Talkback.
Task
1On the touch controller, select More > Settings > Device Settings > Accessibility.
2Enable Talkback.
Navigating Talkback in Microsoft Teams Rooms
Navigate the user interface by touch using a menu of available gestures. As you navigate the screen, the device announces
the item you select.
Note: Items in the Settings menu may appear below the screen. To access items below the screen, use two fingers to
scroll up or swipe right on the screen to go down the list.
Talkback Navigation
Touch Gesture Result
Swipe right Moves to the next user interface element and announces the
element name
Swipe left Moves to the previous user interface element and announces the
element name
Drag one finger around the screen Speaks the name of the user interface item or the onscreen text as
your finger moves over it
Double tap the screen Selects the user interface item currently in focus
Swipe down then left Returns to the main screen
Swipe up or down and right Opens the Talkback menu
Swipe up or down with two fingers Scrolls through menu items
Swipe down then left Return to the main screen
Using a Connected Trio in a Microsoft Teams Rooms Environment
Your Microsoft Teams Rooms solution may include one or two connected Poly Trio speakerphones. The Poly Trio
speakerphones are used as external speakers and microphones for your system.
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From a connected Poly Trio in Microsoft Teams Rooms mode, you can:
• Mute or unmute the microphones
• Adjust the call volume
Product Overview of Poly Video Systems
Poly G7500, Studio X70, Studio X50, and Studio X30 systems in Partner Mode can seamlessly join meetings using third-
party conferencing applications.
Note: Exact features and capabilities can vary between partner applications. See the application’s documentation for
information.
Poly G7500 System Features and Capabilities on page 9
Poly Studio X70 Features and Capabilities on page 9
Poly Studio X50 Features and Capabilities on page 10
Poly Studio X30 Features and Capabilities on page 10
Poly Studio E70 Camera Overview on page 10
Administrator Features and Capabilities on page 11
Poly G7500 System Features and Capabilities
G7500 systems support the following features:
• Peripheral cameras and microphones make the system scalable for medium rooms and up to large integrated rooms
• Placing and joining video calls
• Sharing wireless and wired content
• Camera tracking technology that can automatically zoom in on the person talking or frame the group of people in the
room (depending on the paired camera and system configuration)
• Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments
• Polycom Acoustic Fence technology, which enables video conferencing in open workspaces by capturing only the
voices in a defined area
• HDMI: Single input and dual output
• Using a wired or wireless USB mouse as an input device
Poly Studio X70 Features and Capabilities
Poly Studio X70 Features and Capabilities
Studio X70 systems support the following features:
• All-in-one collaboration system for medium-to-large rooms
• No need for a separate PC, laptop, or codec to run video-conferencing software
• Placing and joining video calls
• Sharing wireless and wired content
• Dual built-in 4K cameras
• Camera tracking technology that automatically frames the group of people in the room
• Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial audio for life-like
presence and clarity
• Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments
• HDMI: Single input and dual output
• Using a wired or wireless USB mouse as an input device
Poly Studio X70 Mounting Orientation
You can mount the Studio X70 above or below a display. The Studio X70 doesn't support inverted mounting. For
information on mounting the Studio X70, see the Studio X70 setup sheet.
9

Poly Studio X50 Features and Capabilities
Poly Studio X50 Features and Capabilities
Studio X50 systems support the following features:
• All-in-one collaboration system for huddle rooms and small-to-medium rooms
• No need for a separate PC, laptop, or codec to run video-conferencing software
• Placing and joining video calls
• Sharing wireless and wired content
• Built-in 4K camera with ultra-wide 120-degree field of view
• Camera tracking technology that automatically frames the group of people in the room
• Hi-fidelity, built-in stereo microphones that pick up sound within 7.62 m (25 ft) and use spatial audio for life-like
presence and clarity
• Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments
• Dual stereo speakers
• HDMI: Single input and dual output
• Using a wired or wireless USB mouse as an input device
Poly Studio X50 Mounting Orientation
You can mount the Studio X50 above or below a display. The Studio X50 doesn't support inverted mounting. For
information on mounting the Studio X50, see the Studio X50 setup sheet.
Poly Studio X30 Features and Capabilities
Poly Studio X30 Features and Capabilities
Studio X30 systems support the following features:
• All-in-one collaboration system for huddle rooms and small-to-medium rooms
• No need for a separate PC, laptop, or codec to run video-conferencing software
• Placing and joining video calls
• Sharing wireless and wired content
• Built-in 4K camera with ultra-wide 120-degree field of view
• Camera tracking technology that automatically frames the group of people in the room
• High-fidelity, built-in stereo microphones that pick up sound within 4.57 m (15 ft) and use spatial audio for life-like
presence and clarity
• Poly NoiseBlockAI, which eliminates background and extraneous sound during calls in common working environments
• Single mono speaker
• HDMI: Single input and output
• Using a wired or wireless USB mouse as an input device
Poly Studio X30 Mounting Orientation
You can mount the Studio X30 above or below a display. The Studio X30 supports inverted mounting. For information on
mounting the Studio X30, see the Studio X30 setup sheet.
Poly Studio E70 Camera Overview
Poly Studio E70 is a dual-camera solution supported on Poly G7500 and Studio X50 systems running Poly VideoOS 3.6 or
later.
The Poly Studio E70 camera is a standalone USB 4K camera that with full tracking and framing capabilities. The Studio E70
camera provides coverage up to 7.6 m (25 ft).
Microphones in the Studio E70 camera provide accurate sound source location to support camera tracking.
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