Rath Command Center User manual

Command Center
Installation & Operations Manual
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.RATHCommunications.com
RP8500PBXG
Ver. 3
10/18
Made in the USA
3 Year Warranty

Thank you for purchasing RATH’s Command Center. We are the largest Emergency Communication
Manufacturer in North America and have been in business for over 35 years.
We take great pride in our products, service, and support. Our Emergency Products are of the highest
quality. Our experienced customer support teams are available to remotely assist with site preparation,
installation, and maintenance. It is our sincere hope that your experience with us has and will continue
to surpass your expectations.
Thank you for your business,
®
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.RATHCommunications.com
Table of Contents
Items Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Typical System Layout . . . . . . . . . . . . . . . . . . . . . . . .
Distribution Module Wiring . . . . . . . . . . . . . . . . . . . .
Setting the Date and Time . . . . . . . . . . . . . . . . . . . . .
Emergency Phone Programming . . . . . . . . . . . . . . .
Operating Instructions . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 3
Page 3
Page 4
Page 4
Page 8
Page 8
Page 9
Page 9

Items Needed
Step 1:
Mount the Distribution Module and Power Supply with battery backup in an appropriate location, installing the cabinet
for wall mount units or the stand for desk mount units accordingly. Then remove the knock outs (if applicable). The
recommended location to mount the Distribution Module and Power Supply is in a network closet or machine room.
Mount the Command Center according to the owner’s specications.
Follow the diagram below for attaching the extender and foot stand to the back of the Command Center phone as
needed.
Page 3
Installation Steps
Included
• Command Center Phone with phone line cable
• Distribution Module
• System wiring (pigtail cables, power cord, Ethernet cable for programming if needed)
• Cabinet (wall mount) or stand (desk mount)
Not Included
• 22 or 24 AWG twisted, shielded cable
• Multimeter
• Analog phone for troubleshooting
• Recommended: Biscuit jack for each phone (not applicable for elevator systems)
Step 2:
For 12-36 Zone Systems, remove the screws on the back of the Distribution Module and remove the cover
to expose the internal RJ45 interface connections.

Page 4
Typical System Layout
Distribution Module Wiring
Step 3:
• These instructions apply for connecting the Command Center to the Distribution Module as well as for
connecting Emergency Phones to the Distribution Module.
• The maximum cable run to the Distribution Module from the Command Center is 6,200’ for 22 AWG and
3,900’ for 24 AWG cable.
• The maximum cable run to an Emergency Phone is 112,500’ for 22 AWG and 70,300’ for 24 AWG cable.
• When connecting Emergency Phones to the Distribution Module, EIA/TIA Standards MUST be followed for
wiring the locations to single pair 22 AWG or 24 AWG UTP twisted, shielded cable.

Page 5
Note: When using the Command Center for non-elevator applications, it is recommended to use a biscuit jack for
connecting each phone. The communication wire pair should be connected to the red and green screw terminals
on the biscuit jack. This will prevent loose connections that can cause the system to malfunction.
Option 1
12-36 Zone System:
• On top of each RJ45 interface there is a label indicating connection:
• SLT is the port used for connecting Emergency Phones
• DKP is the port used for connecting Command Center phone(s)
• TWT is the port used for outside Telco Line
• Plug the supplied RJ45 pigtail cables into the RJ45 interface connections following the wiring chart and pin
out color scheme below.
• Refer to the top of the cards to see what type of RJ45 interface and number of extensions.
• The same pin-out color scheme should be used for the primary card and for all additional cards. The
system uses T568-A for pin-out wiring.
• The rst card installed will always be:
• Interface 1: (01-04) Connection for 4 Emergency Phones (SLT)
• Interface 2: (05-06) Connection for 2 Telco Lines (TWT)
• Interface 3: (07-08) Connection for up to 2 Command Center Phones (DKP)
Card 1 Example
pg. 6
S01-S04 S05-S06 S07-S08
2003
2004
COMMAND CENTER 1
SLT TWT DKP
01 - 04 05 - 06 07 - 08
COMMAND CENTER 2
TELCO LINE 1
TELCO LINE 2
2001
2002
PHONE 1
PHONE 2
PHONE 3
PHONE 4
Note: Do not use
the green and
brown pairs
• The second through fth card will always be used for connecting additional Emergency Phones. For Card 2:
• Interface 1: (01-04) Connection for 4 Emergency Phones
• Interface 2: (05-06) Connection for 2 Emergency Phones
• Interface 3: (07-08) Conneciton for 2 Emergency Phones
Note: The numbering pattern continues on cards 3 through 5.
pg. 6
S01-S04 S05-S06 S07-S08
2007
2008
S LT TWT DKP
01 - 04 05 - 06 07 - 08
2009
2010
2005
2006
PHONE 5
PHONE 6
PHONE 7
PHONE 8
Note: Do not use
the green and
brown pairs
PHONE 9
PHONE 10
2012
2011
PHONE 11
PHONE 12
Card 2 Example

Page 6
Option 2
56-96 Zone System:
• Each card installed will have six RJ45 interface connections.
• On top of each RJ45 interface there is a label indicating connection:
• S01-S_ is the port used for connecting Emergency Phones
• TD(1-2)(3-4) with a dot under the D is the port used for connecting Command Center phone(s)
• TD(1-2)(3-4) with a dot under the T is the port used for outside Telco Line
• Plug the supplied RJ45 pigtail cables into the RJ45 interface connections following the wiring chart and pin
out color scheme below.
• Refer to the top of the cards to see what type of RJ45 interface and number of extensions.
• The same pin-out color scheme should be used for the primary card and for all additional cards. The
system uses T568-A for pin-out wiring.
• The rst card installed will always be:
• Interface 1: (S01-S04) Connection for 4 Emergency Phones
• Interface 2: (S05-S08) Connection for 4 Emergency Phones
• Interface 3: (S09-S12) Connection for 4 Emergency Phones
• Interface 4: (S13-S16) Connection for 4 Emergency Phones
• Interface 5: (D1-2) Connection for up to 2 Command Center Phones
• Interface 6: (T1-2) Connection for up to 2 outside Telco Lines
Card 1 Example

Page 7
• The second through fth card will always be used for connecting additional Emergency Phones. For Card 2:
• Interface 1: (01-04) Connection for 4 Emergency Phones
• Interface 2: (05-08) Connection for 4 Emergency Phones
• Interface 3: (09-12) Conneciton for 4 Emergency Phones
• Interface 4: (13-16) Connection for 4 Emergency Phones
• Interface 5: (17-18) Connection for 2 Emergency Phones
• Interface 6: (19-20) Conneciton for 2 Emergency Phones
Note: The numbering pattern continues on cards 3 through 5.
Card 2 Example
Step 4:
Apply AC power to the Distribution Module by connecting the supplied power cable from the Distribution Module to
the RATH® model RP7700104 or RP7701500 Power Supply.
Step 5:
Turn on the Power Supply.
Step 6:
Turn on the Distribution Module.

Page 8
Setting the Date and Time
Step 7:
Perform the following steps on the Command Center handset.
1. Enter Program Mode
a. Dial 1#91
b. Enter Password: 7284
2. Program Time Zone:
a. Dial 1002 followed by the appropriate time zone code:
Eastern Time Zone = 111
Central Time Zone = 112
Mountain Time Zone = 113
Pacic Time Zone = 114
b. Touch the GREEN button in the middle of the phone when nished
3. Program the Date (month-day-year format):
a. Dial 1001 followed by the date
Example: 1001 02152011 for February 15, 2011
b. Touch the GREEN button in the middle of the phone when nished
4. Program the time (military time including hour-minute-second):
a. Dial 1003 followed by the time
Example: 1003 143000 for 2:30pm
b. Touch the GREEN button in the middle of the phone when nished
5. To exit Program Mode dial 00 followed by the GREEN button
Emergency Phone Programming
Step 8:
The Phones are pre-programmed for Memory Location 1 to dial 3931 in order to call the Command Center rst.
The Phone can be programmed to dial an outside number if the call is not answered at the Command Center (optional).
To do this, follow these instructions at the Command Center:
1. Press the speaker phone button
2. Dial 1, 3, 4
3. Dial 9, then the external number followed by #, * to store the number
4. Press the Speaker Phone button to hang up
Step 9:
Program the location message for the Phone (optional). Skip this step if a location message is not desired.
Option 1
2100 Series Phone
1. Follow the instructions that came with the Phone to set the message frequency to option 3.
2. Record your message.
a. At the end of the message add “For two-way communication, press * at any time”.
Option 2
2400 Series Phone
1. Follow the instructions that came with the Phone to set the message frequency to option 3.
2. Record your message.
a. At the end of the message add “For two-way communication, press # four times after the beep”.

Page 9
Operating Instructions
Indicator Status:
1. Red LED Light: Incoming call or connected to outside party
2. Blue LED Light: Active call
3. Blue LED Flashing: Call on hold
Answering Call at Command Center:
1. Lift the handset to answer the rst incoming call.
2. If multiple calls are coming in, press the red LED light next to the desired call (this will place the original call on hold).
Disconnecting Calls:
1. Select the desired ashing blue LED and press the *, # buttons.
2. Each call must be disconnected individually.
Note: If you hang up the handset before disconnecting each call, the LED(s) will remain illuminated. Lift the handset,
press the illuminated LED, the number 5button, then *, #. To disconnect, hang up the handset. Repeat for each
illuminated LED.
Joining a Call Already in Progress:
1. Pick up the handset, press the red LED, then the number 5 button.
2. You will be in a three-way conversation with the outside party and location.
Calling a Location:
1. Pick up the handset and press the button for the desired location.
Troubleshooting
Problem Possible Cause & Solutions
Command Center will not
power on:
• Check wires for voltage. It should be 28vdc.
• If no voltage is detected, conrm you are connected to the DKP interface on the
Distribution Module.
• If you have 48vdc, you are incorrectly connected to an SLT interface.
Emergency Phones will not
call out:
• Check wires for voltage. It should be 48vdc.
• If no voltage is detected, conrm you are connected to the SLT interface on the
Distribution Module (Note: Some SLT interfaces only use the blue and orange
pairs).
• If you have 28vdc, you are incorrectly connected to the DKP interface.
• Make sure you dial any access digit that may be required to dial out of the
building.
Emergency Phones will make
internal calls, but not external
calls:
• Check that the phone line is connected to the correct interface on the
Distribution Module.
• Verify the phone line by making sure it has 48-52vdc on the line and use an
analog phone to verify you are able to call in and out.
Insufcient volume on
Emergency Phones:
• To adjust the volume on SmartPhones, turn the VR1 potentiometer.
• To adjust the volume on 2400 Phones, use the VOL key.
Lights continuously blink on
button for Emergency Phone:
• The phone is not properly hung up. Lift the Command Center handset, select
the blinking light, then hang up the handset.
Lights periodically blink on
Command Center:
• This indicates that the phone is doing a phone line check. This is a normal
function of the system and no action is needed.
• To disable this function, refer to the SmartPhone Programming Guide.