RDM EC7000i User manual

EC7000i and EC7500i
Series Scanners
User Guide
July 2014

EC7000i and EC7500i User Guide Compliance statements
Copyright ©2014 by RDM Corporation.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise,
without the prior written permission of RDM Corporation.
Trademarks
RDM, ITMS, Simply Deposit, Simply Deposit Mobile, Dynamic Decisioning Portal, EC6000i, EC7000i,
EC7500i, and RDM Connect are trademarks or registered trademarks of RDM Corporation. All other
brands and their products are trademarks or registered trademarks of their respective holders and should
be noted as such.
Disclaimer
RDM Corporation makes no warranty with respect to the adequacy of this documentation, programs, or
hardware that it describes for any particular purpose or with respect to the adequacy to produce a
particular result. In no event shall RDM Corporation be held liable for special, direct, indirect, or
consequential damages, losses, cost, charges, claims, demands, or claim for lost profits, fees, or
expenses of any nature or kind.
RDM Corporation
www.rdmcorp.com
End-User/Customer Agreement
Please read the end-user/customer agreement regarding software license and warranty terms during the
installation of the application.
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EC7000i and EC7500i User Guide Compliance statements
Compliance statements
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Warning: Changes or modifications not expressly approved by RDM could void the user’s authority to
operate the equipment.
All units covered by this manual have no user-serviceable parts inside. In the event repairs are ever
needed to any RDM product, they should be performed by RDM Corporation or an authorized
representative of RDM Corporation. For information please contact RDM Corporation,
619A Kumpf Drive, Waterloo, Ontario, Canada N2V 1K8, at 1-800-567-6227, or RDM’s US service agent
below.
US Service Agent
William Buser
[phone]
[e-mail]
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EC7000i and EC7500i User Guide Contents
Contents
Compliance statements.................................................................................................................................3
FCC Compliance Statement .....................................................................................................................3
Contents........................................................................................................................................................4
Introduction ...................................................................................................................................................6
About this guide ........................................................................................................................................6
Requirements............................................................................................................................................6
Recommendations....................................................................................................................................6
EC7000i and EC7500i models and features.............................................................................................7
EC7000i.................................................................................................................................................7
EC7500i.................................................................................................................................................7
Model and serial number...........................................................................................................................8
Setting up the EC7000i or EC7500i..............................................................................................................9
Choose a location .....................................................................................................................................9
Unpack the shipping box...........................................................................................................................9
Inspect the scanner’s features..................................................................................................................9
Inside EC7000i and EC7500i series scanners....................................................................................11
Connection ports.................................................................................................................................11
Insert the franker cartridge......................................................................................................................12
Connect to a telephone line ....................................................................................................................13
Connect the power cord..........................................................................................................................14
Drivers and software...............................................................................................................................14
Install the receipt printer paper roll..........................................................................................................14
Operating the scanner.................................................................................................................................15
Preparing checks ....................................................................................................................................15
Feeding checks.......................................................................................................................................15
Swiping magnetic stripe cards ................................................................................................................15
Status signals for EC7000i and EC7500i....................................................................................................16
EC7000i light signals and beeps.............................................................................................................16
Startup.................................................................................................................................................16
Document scanning and processing...................................................................................................16
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EC7000i and EC7500i User Guide Contents
EC7500i light signals and beeps.............................................................................................................17
Start up................................................................................................................................................17
Document scanning and processing...................................................................................................17
A Typical Document Processing / LED Cycle.........................................................................................17
Maintaining your scanner............................................................................................................................18
Cleaning the scanner..............................................................................................................................18
Cleaning the imaging camera glass........................................................................................................19
Troubleshooting ..........................................................................................................................................20
Scanner does not respond......................................................................................................................20
Scanner modem cannot connect to the telephone line...........................................................................20
The check feeder does not function properly..........................................................................................21
Card transactions do not function properly.............................................................................................21
Specifications..............................................................................................................................................22
Part Numbers..........................................................................................................................................23
Scanners.............................................................................................................................................23
Additional parts ...................................................................................................................................24
Appendix A..................................................................................................................................................25
Startup.....................................................................................................................................................25
Document scanning and processing.......................................................................................................25
Warranty Information...................................................................................................................................26
LIMITED WARRANTY: ...........................................................................................................................26
WARRANTY SPECIFICS:.......................................................................................................................27
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EC7000i and EC7500i User Guide Introduction
Introduction
The RDM EC7000i and EC7500i series scanners provide affordable functionality in a compact and
efficient design. Featuring RDM’s industry leading Progressive MICR Method and imaging technology the
EC7000i and EC7500i series scanners deliver optimum MICR read rates and image quality. In addition,
all EC7000i and EC7500i series scanners include a franker cartridge to comply with various payment
industry guidelines.
With several models and feature options to choose from, the RDM EC7000i and EC7500i series scanners
are an ideal fit for payment applications such as remote deposit capture, healthcare POS, retail POS, and
walk-in bill payments.
About this guide
This guide describes the EC7000i and EC7500i series scanners, some basic operations, and how to
maintain your scanner. For instructions on how to use your scanner to scan documents with your
computer or credit card terminal, contact your solution provider.
Requirements
The EC7000i and the EC7500i scanners are for indoor use only. Keep the scanners dry and avoid areas
of high humidity.
Do not remove any parts other than the areas specified in this guide. Removing parts other than the
areas specified in this guide will void the warranty.
When you are working inside the scanner, such as when you are replacing the franker cartridge, make
sure the scanner is disconnected.
Recommendations
Record all distributor contact information for future reference.
Save the original box and packing material. Reuse them if the unit must be shipped to a new location or
returned for service.
Position the unit so that the operator has easy access to the check path and a clear view of the LED. Do
not put the unit close to a heat source, in direct sunlight, or close to any device that can emit
electromagnetic interference, such as a computer monitor or power adapter.
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EC7000i and EC7500i User Guide Introduction
EC7000i and EC7500i models and features
The EC7000i and EC7500i series scanners are available in several optional model configurations. All
models ship with a franker cartridge.
All scanner models can also be licensed to perform optical character recognition (OCR) on documents
with machine printed text (remittances, pay stubs). This can be used with different applications such as
walk-in bill payment. You can tell if your scanner is licensed for OCR by the label on the bottom of the
scanner.
The following table lists the available EC7000i and EC75001i models and their optional features.
EC7000i
Model
Description
EC7011f Single-feed scanner.
EC7014f Single-feed scanner with a modem.
EC7111f Single-feed scanner with MSR
EC7500i
Model
Description
EC7501f Single-feed scanner.
EC7502f Single-feed scanner with MSR.
EC7504f Single-feed scanner with MSR and thermal printer.
EC7511f Single-feed scanner.
EC7512f Single-feed scanner with MSR.
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EC7000i and EC7500i User Guide Introduction
Model and serial number
To locate the model and serial number of your scanner, carefully turn your scanner over to view the label
affixed to the bottom.
Note: this guide is for EC series scanners with serial numbers beginning with 24 and higher. If your
scanner’s serial number begins with 23 or lower, you should download the appropriate guide from RDM’s
website, www.rdmcorp.com/support
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EC7000i and EC7500i User Guide Setting up the EC7000i or EC7500i
Setting up the EC7000i or EC7500i
To set up the EC7000i and the EC7500i, follow these steps.
Choose a location
Locate your scanner in a place that:
•Has a flat surface, such as a countertop or table.
•Is convenient for the scanner operator.
•Offers adequate ventilation and protection from elements
such as heat, dust, oil, or moisture.
•Is close to a telephone line (depending on your unit) and
power connections.
Unpack the shipping box
1. Open the top of the box.
2. Remove and unwrap the items. Lift the scanner out of the box from the bottom of the scanner.
3. Save the box and wrapping for future use.
Your EC7000i or EC7500i product package includes the following:
•The scanner
•Power adapter
•Telephone cord (if the scanner includes a modem)
•Franker cartridge
•USB cable
•Thermal receipt paper roll (if the scanner includes a printer)
Inspect the scanner’s features
EC7000i and EC7500i scanners look very similar, but some scanners include a magnetic stripe reader
(MSR) and the EC7504f includes a receipt printer. The illustrations below show the basic scanner (type
A), and a scanner with a magnetic stripe reader and printer (type B). We’ll use type A throughout this
manual for consistency.
For more information on scanner models and features, see Model and serial number.
NOTE: Before unpacking the box,
examine it for damage received during
shipping. If the scanner, or any
component, appears damaged, do not
use it. File a claim with the shipping
company and contact your distributor.
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EC7000i and EC7500i User Guide Setting up the EC7000i or EC7500i
Type A
Type B
Document
insertion slot
Document
insertion slot
Scanner status
LED light
Scanner status
LED light
Magnetic
stripe reader
(MSR)
Printer
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