RDM EC6000i Gen2 User manual

EC6000iGen2 and EC7000iSeries
Installation Guide

This manual, the EC6000i Gen2 and EC7000i Series Installation Guide, is intended for all
units belonging to the EC6000i Gen2 and EC7000i family of products.
EC6000i Gen2 is a registered trademark of RDM Corporation. EC7000i, ITMS, RDM, and the RDM logo
are all trademarks of RDM Corporation. All other brand names and trademarks appearing in this guide are
the property of their respective holders.
Copyright© RDM Corporation, 2005
All rights reserved. No part of this document may be reproduced in any form
without the written consent of RDM Corporation.
Part Number: 302665
Revision Number: A

1
Contents
Compliance Statements ..........................................................2
Introduction..............................................................................3
Requirements..........................................................................4
Setting Up the EC6000i Gen2 or EC7000i ..............................5
Maintaining the EC6000i Gen2 or EC7000i...........................16
Troubleshooting.....................................................................18
Specifications ........................................................................21
Warranty Information.............................................................24

2
Compliance Statements
FCC Compliance Statement NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or
her own expense.
If an internal modem is present: RDM’s EC6000i Gen2 and EC7000i are designed to be used on standard device telephone lines. It connects
to the telephone line by means of a standard jack (USOC RJ-11C). An FCC compliant telephone cord with modular plug is provided to connect
the equipment to the telephone network or premises wiring using a Part 68 compliant compatible jack. Connection to telephone company
provided coin service is prohibited. Connection to party line service is subject to state tariffs.
Telephone company procedures: The goal of the telephone company is to provide you with the best service it can. In order to do this, it may
occasionally be necessary for them to make changes in their equipment, operations or procedures. If these changes might affect your services or
the operation of your equipment, the telephone company will give you notice, in writing, to allow you to make any changes necessary to
maintain uninterrupted service. In certain circumstances, it may be necessary for the telephone company to request information from you
concerning the equipment that you have connected to your telephone line (FCC registration number and ringer equivalence number –REN. See
underside of the EC6000i Gen2 or EC7000i unit). In order to assure proper service from the telephone company, the sum of all REN’s on each
telephone line should be five or less. In some cases, a sum of five REN’s may not be useable on a given line.
If problems arise: If any of your telephone equipment is not operating properly, you should immediately remove it from your telephone line,
as it may cause harm in the telephone network. If the telephone company notes a problem, they may temporarily discontinue service. When
practical, they will notify you in advance of this disconnection. If advance notice is not feasible, you will be notified as soon as possible. When
you are notified, you will be given the opportunity to correct the problem and informed of your right to file a complaint with the FCC. Contact
your telephone company if you have any questions about your phone line. In the event repairs are ever needed to the EC6000i Gen2 or
EC7000i, they should be performed by RDM Corporation or an authorized representative of RDM Corporation.
For information contact: RDM Corporation, 608 Weber Street North, Waterloo, Ontario, Canada N2V 1K4

3
Introduction
The EC6000i Gen2 and the EC7000i are cost effective, feature rich, imaging solutions. Utilizing RDM's
industry leading progressive MICR method and imaging technology, the EC6000i Gen2 and the EC7000i
are ideal for Check Electronification, Check Cashing, and Walk-in Bill Payment applications.

4
Requirements
§The EC6000i Gen2 and the EC7000i units are for indoor use only. Keep the EC6000i Gen2 and the
EC7000i dry and avoid areas of high humidity.
§The EC7000i requires a higher current power supply (RDM P/N# 302671). The EC6000i Gen2 can use
its supplied power supply or the higher current power supply. See Specifications on page 21 for
power supply details.
§Do not remove any cabinetry other than the areas specified in this guide; removing cabinetry other
than the areas specified in this guide will void the warranty.
Recommendations
§This unit may be installed and programmed by a distributor (reseller) other than the original
manufacturer. Record all distributor contact information for future reference.
§Save the original box and packing material. Re-use them if the unit must be shipped to a new location.
§Position the unit so that the operator has easy access to the check path and a clear view of the LED.
Do not put the unit close to a heat source, in direct sunlight, or close to any device that can emit
electromagnetic interference such as a computer monitor or power adapter. Do not use the unit near
water, including a sink, swimming pool, or damp basement.

5
Setting Up the EC6000i Gen2 or EC7000i
To set up the EC6000i Gen2 or EC7000i, follow steps A –F.
A. Choose a Location
Locate your scanner in a place that:
§has a flat surface, such as a countertop or table,
§is convenient for the scanner operator,
§offers adequate ventilation and protection from
elements such as heat, dust, oil or moisture, and
§is close to a telephone line or network connection
(depending on your unit) and power connections.
B. Unpack the Shipping Box
1. Open the top of the box.
2. Remove and unwrap the items.
3. Save the box and wrapping for future use.
NOTE:
Before unpacking the box,
examine it fo
r damage received during
shipping. If the scanner, or any
component, appears damaged, do not
use it. File a claim with the shipping
company and contact your distributor.
Your EC6000i Gen2 or EC7000i
product package includes the following:
§The EC6000i Gen2 or EC7000i
scanner
§Power adapter
§Telephone line (optional with
modem)
§Franking Acknowledgement
Printer Cartridge (optional)

6
C. Inspect the Unit’s Features
The EC6000i Gen2 and the EC7000i are provided in two models. Model A below has an integrated
Magnetic Stripe Reader (MSR). Model B below does not include an MSR. Scanner Model A will be
graphically represented throughout this manual for consistency. All other features of the EC6000i Gen2 and
EC7000i are available as standard or optional on either model.
Check
Insertion
Slot
Terminal
Status LED
(Light)
Magnetic
Stripe Reader
Check Insertion Slot
Terminal Status LED
(Light)
Model A
Model B

7
Inside Components:
Cover Latch
Outside Cover in raised position
Image Frame in raised position
Image Sensor
Document Feed Plate comes out to reveal
the optional Franking Acknowledgement
Printer Assembly (EC7000i shown)
Document Sensors

8
Connection Ports:
RDM’s EC6000i Gen2 and EC7000i can be installed in different configurations. These configurations are set and
programmed by the distributor (reseller) to suit your unique needs.
Follow instructions provided by your distributor (reseller).
Power: Red. Connect the power adaptor to this port.
USB: Orange. Use this port to connect to a PC.
AUX: Yellow. Use this port to connect optional
peripheral devices such as a pass through
printer
COM: Green. Use this port to connect to a PC or
terminal
TEL: Purple. This port offers an optional modem,
to be connected to a telephone line. Some
scanners may not contain a TEL Port.
Power
USB
AUX
COM
TEL

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D. Insert the Franking Acknowledgement
Printer Cartridge (Optional)
The Franking Acknowledgement Printer Cartridge is an optional ink
stamp, which marks the front of each check to read “Electronically
Presented” or a customized message. If you have purchased this option,
follow these directions to insert the printer cartridge into the unit.
I. Access the Printer Assembly:
1. Press the latch and lift the cover to access the imaging frame.
2. Lift the imaging frame to access the feed plate.
3. Locate the blue tab on the side of the unit.
a. With your thumb on the outside of the unit, apply
enough pressure to pull the blue tab towards the
outside of the unit and hold it there.
b. While holding the blue tab, lift the document feed
plate up and to the left or up and to the right to free it
from the opposite side.
c. Remove the plate completely. (continued…)

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II. Insert the Franking Acknowledgement
Printer Cartridge into the Printer Assembly:
1. Insert the Franking Acknowledgment Printer
Cartridge straight into the printer assembly.
2. Apply pressure to the widest part of the flat top until
the cartridge clicks into place.
3. Replace the document feed plate by pressing down
firmly until it clicks into place.
4. Close the imaging frame.
5. Close the outside cover.
CAUTION:
§Avoid contact with the main drive roller to prevent ink
transfer to documents. See Cleaning the Imager for details.
§Ink may be harmful if swallowed.
§Avoid contact with eyes.
§Damage to the unit or the cartridge resulting from
modifying the cartridge is not the responsibility of RDM.
§The ink cartridge is intended for single use only.
§Not licensed for modifications.
§RDM may change product designs, features, or
specifications at any time.

11
E. Connect to a Telephone Line
FOR TEL: If you have purchased the EC6000i Gen2 or the EC7000i with the optional
modem…follow these directions to connect the telephone line:
1. Insert the end of the telephone line into the “TEL” port on the back of the scanner.
2. Insert the other end of the telephone line into the telephone company wall jack.
Test the Telephone Line and Third-Party Line:
1. Call the third-party line to ensure that it is working properly.
2. If the third-party line is not working, contact your local telephone company for repair.
3. If the telephone line works, contact your distributor to have the EC6000i Gen2 or the EC7000i
serviced.
CAUTION:
Plug the telephone line into an “outside line” analog phone jack only; the modem will not
work if plugged into a PBX digital line.

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F. Connect the Power Cord
1. Insert the round end of the power cord into the “power” port on the back of the scanner.
2. Align the flat side of the power connector facing up.
3. Plug the metal-pronged end of the power cord into an electrical power outlet.
4. When you connect to power, the LED will light up. Your unit is now turned on.
CAUTION:
Disconnecting the power source while the terminal is processing a transaction may cause
data files stored in the unit’s memory to be lost.
NOTE:
The EC6000i Gen2 and EC7000i power adaptor contains a locking mechanism that securely
connects the power cord to the scanner. To prevent cord damage, do not pull on the cord. Firmly slide
back the locking mechanism before disconnecting the power cord from the unit.

13
Operating the EC6000i Gen2 or the EC7000i
Preparing Checks
To reduce the possibility of errors and damage to the unit, you should:
§Remove all folds and creases in the check.
§Remove any paper clips and staples from the check.
Feeding Checks
The EC6000i Gen2 or the EC7000i unit is ready to accept checks when
the LED is green. As shown on the right, insert the check…
§Flush to the right side of the EC6000i Gen2 or the EC7000i.
§Information side facing up.
§MICR line to the inside right.
Swiping Magnetic Stripe Cards (Optional)
Swipe the credit card with the black, magnetic stripe facing
downward, and to the left.
CAUTION:
Do not open the cover or
otherwise try to access the inside of the
unit whi
le it is in the process of scanning a
document.
MICR Line

14
Understanding Status Signals
The EC6000i Gen2 or EC7000i comes equipped with default light and sound signals described below.
Default Light Signals:
The unit’s status is shown through a single, multi-state LED (light emitting diode)—the light on the top,
front, right-hand side of the unit. The table below details typical status signals and their meanings:
LED Meaning…What To Do
Green Solid The unit is ready to accept a check…insert a check.
Green Flashing The unit is busy, processing the last check...wait for the job to finish.
Amber Solid The unit is idle...start the next job with a command from the terminal
Amber Flashing The unit is sending or receiving information from the terminal...wait.
Red / Green /
Amber Flashing The unit is starting up or performing diagnostics ...wait.
Red Solid The unit failed during a self-test… check the terminal display for instructions / refer to your
local procedures / call you distributor (reseller).
Red Flashing An error occurred during processing. See “Sound Signals” on the next page for details....
check the terminal display for instructions / refer to your local procedures / call your
distributor (reseller).
Green with short
Red Flashes The unit has detected excessive electromagnetic interference that may impact MICR reading
performance. Move the unit or source of interference until the LED glows solid green

15
Default Sound Signals:
Several conditions are also signaled by a pattern of tones in addition to the LED display:
Tone Meaning
One short beep
LED is flashing green The unit was successful in reading the MICR line.
Three short beeps
LED is flashing red The unit was not successful in reading the MICR line.
One long beep
LED is flashing red An error occurred during processing or storing of the captured image.
A Typical Check Processing / LED Cycle:
1. The unit is on and idle…the LED is Solid Amber.
2. The LED turns to Solid Green when the scanner is ready to accept a check.
3. A check is run through the unit…the LED turns OFF (3-4 seconds) then Flashes Green. The
unit emits a short “beep” sound.
4. The LED returns to Solid Amber when the transaction is complete.

16
Maintaining the EC6000i Gen2 or EC7000i
The EC6000i Gen2 or EC7000i performs best when all working surfaces are clean and free of foreign
material.
Cleaning the Scanner
§To clean the outside cabinetry: Use a damp cloth and mild soap.
§To clean the inside of the unit: To remove dust and debris inside the unit, open
it by following the steps below. Use a dusting brush designed for use on
electronic equipment, or use a compressed air duster. To clean the inside:
1. Press the latch and lift the cover to access the imaging frame.
2. Lift the imaging frame to access the document feed plate.
3. Locate the blue tab on the side of the unit. With your thumb positioned on
the outside of the unit, apply enough pressure to pull the blue tab towards
the outside of the unit and hold it there.
4. While holding the blue tab, lift the document feed plate up and to the left or
up and from the right to free it from the opposite side.
5. Remove the plate.
6. Ensure that the black fingers on the baffle move freely (EC7000i only).
CAUTION:
•Prior to cleaning, always disconnect the power.
•Solvents or harsh cleaners may damage or discolor the cabinetry.

17
Cleaning the Imager
Occasionally, it may be necessary to clean the image sensors and
remove dust or debris from the interior of the EC6000i Gen2 or the
EC7000i.
To locate and access the document sensors, follow the instructions
below.
1. Press the latch and lift the cover to access the imaging frame.
2. Lift imaging frame to access the document sensors.
3. Use a lens cleaning tissue or a damp lint-free cloth:
•to remove any ink or dust from the document sensors.
•to remove any ink or dust from the main drive roller.
Document
Sensors

18
Troubleshooting
In the course of everyday operations, you may encounter minor malfunctions in the EC6000i Gen2 or the
EC7000i unit. Before calling for service, review the troubleshooting steps below.
Modem Does Not Function
1. Examine the telephone line cord and all telephone connections to ensure that they are still
connected properly.
2. Ensure the telephone line is working by removing the connection from the EC6000i Gen2 or
the EC7000i and connecting it to a telephone base unit.
3. If the telephone line is not working, contact your local telephone company for repair.
Peripheral Device Does Not Respond
1. Ensure that the scanner’s cable is still properly connected to the correct port on the back of the
unit (according to instructions provided by your distributor).
2. If the problem persists, contact your distributor.
3. Ensure that the correct power adaptor is connected to the unit and change adaptors if
necessary.