RDM EC9000i Series User manual

EC9000i / 9100i / 9600i
Series Scanners
User Guide
March 2015

EC9000i / 9100i / 9600i Series Scanner User Guide Compliance statements
Copyright ©2015 by RDM Corporation.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise,
without the prior written permission of RDM Corporation.
Trademarks
RDM, ITMS, Simply Deposit, Simply Deposit Mobile, Dynamic Decisioning Portal, DepositWatch+, In-Line
MICR Verifier, EC6000i, EC7000i, EC7500i, EC9000i, EC9100i, and EC9600i are trademarks or
registered trademarks of RDM Corporation. All other brands and their products are trademarks or
registered trademarks of their respective holders and should be noted as such.
Disclaimer
RDM Corporation makes no warranty with respect to the adequacy of this documentation, programs, or
hardware that it describes for any particular purpose or with respect to the adequacy to produce a
particular result. In no event shall RDM Corporation be held liable for special, direct, indirect, or
consequential damages, losses, cost, charges, claims, demands, or claim for lost profits, fees, or
expenses of any nature or kind.
RDM Corporation
www.rdmcorp.com
End-User/Customer Agreement
Please read the end-user/customer agreement regarding software license and warranty terms during the
installation of the application.
©2015 RDM Corporation Page 2

EC9000i / 9100i / 9600i Series Scanner User Guide Compliance statements
Compliance statements
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Warning: Changes or modifications not expressly approved by RDM could void the user’s authority to
operate the equipment.
All units covered by this manual have no user-serviceable parts inside. In the event repairs are ever
needed to any RDM product, they should be performed by RDM Corporation or an authorized
representative of RDM Corporation. For information please contact RDM Corporation,
619A Kumpf Drive, Waterloo, Ontario, Canada N2V 1K8, at 1-800-567-6227, or RDM’s US service agent
below.
US Service Agent
William Buser
[phone]
[e-mail]
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EC9000i / 9100i / 9600i Series Scanner User Guide Contents
Contents
Compliance statements.................................................................................................................................3
FCC Compliance Statement .....................................................................................................................3
Contents........................................................................................................................................................4
Introduction....................................................................................................................................................6
About this guide ........................................................................................................................................6
Requirements............................................................................................................................................6
Recommendations ....................................................................................................................................7
Models and features......................................................................................................................................8
Your scanner.............................................................................................................................................9
Programmable application button .............................................................................................................9
EC9000i / 9100i / 9600i Series scanner (most models)..........................................................................10
EC9100i / 9600i Series scanner with printer...........................................................................................11
Internal components................................................................................................................................12
Inside the front cover - side view.........................................................................................................12
Inside the front cover - back view .......................................................................................................13
Inside the front cover and endorsement printer cover - top view........................................................14
Connection ports.....................................................................................................................................15
Setting up your scanner..............................................................................................................................17
Choose a location ...................................................................................................................................17
Unpack the shipping box.........................................................................................................................17
Connecting the power cord.....................................................................................................................18
Disconnecting the power cord.............................................................................................................18
Installing cartridges and paper roll..........................................................................................................18
Drivers and Applications .........................................................................................................................18
EC9600i scanning application requirements.......................................................................................18
Connecting the EC9600i network scanner..............................................................................................19
Operating the scanner.................................................................................................................................21
Preparing documents..............................................................................................................................21
Feeding documents.................................................................................................................................21
Single-feed mode................................................................................................................................21
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EC9000i / 9100i / 9600i Series Scanner User Guide Contents
Auto-feed mode...................................................................................................................................22
Swiping magnetic stripe cards (optional)................................................................................................22
Imaging identification cards.....................................................................................................................23
Light signals and beeps ..........................................................................................................................24
A typical document processing / LED cycle........................................................................................24
Maintaining your scanner............................................................................................................................25
Removing the covers ..............................................................................................................................25
Front cover..........................................................................................................................................25
Endorsement printer cover..................................................................................................................25
Franker and endorser inkjet cartridges ...................................................................................................26
Replacing the franker cartridge...........................................................................................................27
Replacing the endorser inkjet cartridge ..............................................................................................27
Replacing the inkjet blotter..................................................................................................................28
Replacing the paper roll for the printer....................................................................................................29
Cleaning the scanner ..............................................................................................................................29
Cleaning the outside cabinetry............................................................................................................30
Cleaning the inside of the scanner unit...............................................................................................30
Cleaning the image sensor .................................................................................................................30
Troubleshooting ..........................................................................................................................................31
Scanner does not respond......................................................................................................................31
Card transactions do not function properly.............................................................................................31
Printer does not print...............................................................................................................................31
Can’t connect to EC9600i network scanner............................................................................................31
Specifications..............................................................................................................................................33
Part Numbers..........................................................................................................................................35
Scanners .............................................................................................................................................35
Additional parts....................................................................................................................................37
Warranty Information...................................................................................................................................38
LIMITED WARRANTY: ...........................................................................................................................38
WARRANTY SPECIFICS:.......................................................................................................................38
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EC9000i / 9100i / 9600i Series Scanner User Guide Introduction
Introduction
The RDM EC9000i / EC9100i / EC9600i series scanners provide affordable functionality in a compact,
efficient design. Featuring RDM’s industry leading Progressive MICR Method and imaging technology,
the EC9000i / 9100i / 9600i series scanners deliver optimum MICR read rates and image quality. In
addition, all EC9000i / 9100i / 9600i scanners include a franker printer and cartridge to comply with
various payment industry guidelines.
With several models and feature options to choose from, the RDM EC9000i / 9100i / 9600i series
scanners are an ideal fit for payment applications such as remote deposit capture, check cashing, teller
capture, healthcare POS, retail POS, and walk-in bill payments. Scanners are available in single-feed and
auto-feed models, with speeds up to 90 documents per minute on some models.
Additionally, the EC9600i series network scanners provide IP addressability and increased connectivity
options. Embedded software enables easy one-time, web-based configuration, eliminating the need for
installation on a PC. The EC9600i scanner can be used as a shared resource that works with
workstations, terminals, or tablets; can be used with Windows, Mac OS X, and Linux operating systems;
and is compatible with Citrix and other thin client environments.
About this guide
This guide describes the EC9000i / 9100i / 9600i series scanners, some basic operations, and how to
maintain your scanner. For instructions on how to use your scanner to scan documents with your
computer, contact your solution provider.
Requirements
The scanner is for indoor use only. Keep the scanner dry; avoid areas of high humidity.
Do not remove any parts from areas that are not described in this guide. Removing parts from areas not
described in this guide will void the warranty.
When you are working inside the scanner, such as when you are replacing the franker cartridge, make
sure the scanner’s power is disconnected.
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EC9000i / 9100i / 9600i Series Scanner User Guide Introduction
Recommendations
Record all distributor contact information for future reference.
Save the original box and packing material. Reuse them if the unit must be shipped to a new location or
returned for service.
Position the unit so that the operator has easy access to the document path and a clear view of the LED.
Do not put the unit close to a heat source, in direct sunlight, or close to any device that can emit
electromagnetic interference, such as a computer monitor or power adapter.
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EC9000i / 9100i / 9600i Series Scanner User Guide Models and features
Models and features
The RDM EC9000i / 9100i / 9600i series scanners are available in several optional model configurations.
All models include an integrated ID card imager and a franker.
All scanner models can also be licensed to perform optical character recognition (OCR) on documents
with machine printed text (remittances, pay stubs). This can be used with different applications such as
walk-in bill payment. You can tell if your scanner is licensed for OCR by the label on the bottom of the
scanner.
The following table lists the available EC9000i / 9100i / 9600i models. A complete list of models, options
and part numbers can be found in the Part Numbers section at the back of this guide.
Model
Description
EC9001f Auto-feed scanner (25dpm).
EC9002f Auto-feed scanner with MSR (25dpm).
EC9003f Auto-feed scanner with endorser (25dpm).
EC9004f Auto-feed scanner with MSR and endorser (25dpm).
EC9103f Auto-feed scanner with endorser. 30dpm and 90dpm models available.
EC9104f Auto-feed scanner with endorser and MSR. 30dpm and 90dpm models available.
EC9107f Auto-feed scanner with endorser and receipt printer. 30dpm and 90dpm models
available.
EC9108f Auto-feed scanner with endorser, MSR, and receipt printer. 30dpm and 90dpm models
available.
EC9111f Single-feed scanner.
EC9112f Single-feed scanner with MSR.
EC9603f Network scanner with endorser. Single-feed and auto-feed (30dpm) models available.
EC9604f Network scanner with endorser and MSR. Single-feed and auto-feed (30dpm) models
available.
EC9607f Network scanner with endorser and receipt printer. Single-feed and auto-feed (30dpm)
models available.
EC9608f Network scanner with endorser, MSR, and receipt printer. Single-feed and auto-feed
(30dpm) models available.
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EC9000i / 9100i / 9600i Series Scanner User Guide Models and features
Your scanner
There is a label on your scanner that includes the following details about your scanner:
•The scanner’s model number (EC9108f in the example below).
•The scanner’s serial number.
•The speed of your scanner (90 documents per minute in the example below).
•Whether the scanner is licensed for OCR (The example below is licensed for OCR scanning).
You can locate your scanner’s label on the bottom or back of your scanner.
Programmable application button
This button is located on the front right of the scanner. The light indicates the status of the scanner. For
more information, see Light signals and beeps on page 24.
Third-party applications can configure the application button to perform a
variety of functions. These functions might include opening a document,
launching a website, or starting an application. Not all applications use the
application button.
Developers can find information about programming the application button
in the help file that is included with RDM’s application development kit
(ADK). Developers can obtain the ADK by contacting RDM.
Note: The programmable application button is not supported on some scanner models. The LED is
supported on all models.
Model number
Scanner speed
OCR license
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EC9000i / 9100i / 9600i Series Scanner User Guide Models and features
EC9000i / 9100i / 9600i Series scanner (most models)
Exit pocket
Exit extension
Insertion extension
Endorsement printer cover
Front cover
Programmable
application button and
scanner status LED
Insertion
hopper
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