RDM EC9001f User manual

EC9000i Series Scanner
User Guide
July 2014

EC9000i Series Scanner User Guide Compliance statements
Copyright ©2014 by RDM Corporation.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise,
without the prior written permission of RDM Corporation.
Trademarks
RDM, ITMS, Simply Deposit, Simply Deposit Mobile, Dynamic Decisioning Portal, EC6000i, EC7000i,
EC7500i, and RDM Connect are trademarks or registered trademarks of RDM Corporation. All other
brands and their products are trademarks or registered trademarks of their respective holders and should
be noted as such.
Disclaimer
RDM Corporation makes no warranty with respect to the adequacy of this documentation, programs, or
hardware that it describes for any particular purpose or with respect to the adequacy to produce a
particular result. In no event shall RDM Corporation be held liable for special, direct, indirect, or
consequential damages, losses, cost, charges, claims, demands, or claim for lost profits, fees, or
expenses of any nature or kind.
RDM Corporation
www.rdmcorp.com
End-User/Customer Agreement
Please read the end-user/customer agreement regarding software license and warranty terms during the
installation of the application.
©2014 RDM Corporation Page 2

EC9000i Series Scanner User Guide Compliance statements
Compliance statements
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Warning: Changes or modifications not expressly approved by RDM could void the user’s authority to
operate the equipment.
All units covered by this manual have no user-serviceable parts inside. In the event repairs are ever
needed to any RDM product, they should be performed by RDM Corporation or an authorized
representative of RDM Corporation. For information please contact RDM Corporation,
619A Kumpf Drive, Waterloo, Ontario, Canada N2V 1K8, at 1-800-567-6227, or RDM’s US service agent
below.
US Service Agent
William Buser
[phone]
[e-mail]
©2014 RDM Corporation Page 3

EC9000i Series Scanner User Guide Contents
Contents
Compliance statements.................................................................................................................................3
FCC Compliance Statement .....................................................................................................................3
Contents........................................................................................................................................................4
Introduction ...................................................................................................................................................6
About this guide ........................................................................................................................................6
Requirements............................................................................................................................................6
Recommendations....................................................................................................................................6
RDM EC9000i models and features .............................................................................................................7
Serial and model number..........................................................................................................................8
Programmable application button.............................................................................................................8
Setting up your scanner................................................................................................................................9
Choose a location .....................................................................................................................................9
Unpack the shipping box...........................................................................................................................9
Inspect the scanner’s features................................................................................................................10
EC9000i Series scanner (most models) .............................................................................................10
EC9000i Series scanner with printer...................................................................................................11
Internal components................................................................................................................................12
Inside the front cover - side view ........................................................................................................12
Inside the front cover - back view .......................................................................................................13
Inside the front cover and endorsement printer cover - top view........................................................14
Connection ports.................................................................................................................................15
Removing the covers ..............................................................................................................................15
Front cover..........................................................................................................................................15
Endorsement printer cover..................................................................................................................16
Franker and endorser inkjet cartridges..................................................................................................16
Installing the franker cartridge.............................................................................................................17
Replacing the endorser inkjet cartridge ..............................................................................................17
Replacing the paper roll for the printer....................................................................................................18
Connecting the power cord.....................................................................................................................19
Disconnecting the power cord.............................................................................................................19
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EC9000i Series Scanner User Guide Contents
Drivers and Applications .........................................................................................................................19
Operating the scanner.................................................................................................................................20
Preparing documents..............................................................................................................................20
Feeding documents.................................................................................................................................20
Single-feed mode................................................................................................................................20
Auto-feed mode...................................................................................................................................20
Swiping magnetic stripe cards (optional)................................................................................................21
Imaging identification cards.....................................................................................................................21
Light signals and beeps ..........................................................................................................................22
During start up.....................................................................................................................................22
During document scanning and processing........................................................................................22
A typical document processing / LED cycle........................................................................................22
Maintaining your scanner............................................................................................................................23
Cleaning the scanner..............................................................................................................................23
Cleaning the outside cabinetry............................................................................................................23
Cleaning the inside of the scanner unit...............................................................................................23
Cleaning the image sensor .....................................................................................................................23
Troubleshooting ..........................................................................................................................................24
Scanner does not respond......................................................................................................................24
Card transactions do not function properly.............................................................................................24
Printer does not print...............................................................................................................................24
Specifications..............................................................................................................................................25
Part Numbers..........................................................................................................................................27
Scanners.............................................................................................................................................27
Additional parts ...................................................................................................................................28
Warranty Information...................................................................................................................................29
LIMITED WARRANTY: ...........................................................................................................................29
WARRANTY SPECIFICS:.......................................................................................................................29
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EC9000i Series Scanner User Guide Introduction
Introduction
The RDM EC9000i series scanners provide affordable functionality in a compact, efficient design.
Featuring RDM’s industry leading Progressive MICR Method and imaging technology, the EC9000i series
scanners deliver optimum MICR read rates and image quality. In addition, all EC9000i scanners include a
franker printer and cartridge to comply with various payment industry guidelines.
With several models and feature options to choose from, the RDM EC9000i series scanners are an ideal
fit for payment applications such as remote deposit capture, check cashing, teller capture, healthcare
POS, retail POS, and walk-in bill payments.
About this guide
This guide describes the EC9000i series scanners, some basic operations, and how to maintain your
scanner. For instructions on how to use your scanner to scan documents with your computer, contact
your solution provider.
Requirements
The RDM EC9000i unit is for indoor use only. Keep the RDM EC9000i dry; avoid areas of high humidity.
Do not remove any parts from areas that are not described in this guide. Removing parts from areas not
described in this guide will void the warranty.
When you are working inside the scanner, such as when you are replacing the franker cartridge, make
sure the scanner’s power is disconnected.
Recommendations
Record all distributor contact information for future reference.
Save the original box and packing material. Reuse them if the unit must be shipped to a new location or
returned for service.
Position the unit so that the operator has easy access to the document path and a clear view of the LED.
Do not put the unit close to a heat source, in direct sunlight, or close to any device that can emit
electromagnetic interference, such as a computer monitor or power adapter.
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EC9000i Series Scanner User Guide RDM EC9000i models and features
RDM EC9000i models and features
The RDM EC9000i series scanner is available in several optional model configurations. All models
include an integrated ID card imager and a franker.
All scanner models can also be licensed to perform optical character recognition (OCR) on documents
with machine printed text (remittances, pay stubs). This can be used with different applications such as
walk-in bill payment. You can tell if your scanner is licensed for OCR by the label on the bottom of the
scanner.
The following table lists the available EC9000i models. A complete list of models, options and part
numbers can be found in the Part Numbers section at the back of this guide.
Model
Description
EC9001f Auto-feed scanner.
EC9002f Auto-feed scanner with MSR.
EC9003f Auto-feed scanner with endorser.
EC9004f Auto-feed scanner with MSR and endorser.
EC9103f Single-feed or auto-feed scanner with endorser.
EC9104f Single-feed or auto-feed scanner with endorser and MSR.
EC9107f Single-feed or auto-feed scanner with endorser and receipt printer.
EC9108f Single-feed or auto-feed scanner with endorser, MSR, and receipt printer.
EC9111f Single-feed scanner.
EC9112f Single-feed scanner with MSR.
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EC9000i Series Scanner User Guide RDM EC9000i models and features
Serial and model number
You can locate your scanner’s model and serial number on the bottom of the unit.
Programmable application button
This button is located on the front right of the scanner. The light indicates the status of the scanner. For
more information, see Light signals and beeps.
Third-party applications can configure the application button to perform a
variety of functions. These functions might include opening a document,
launching a website, or starting an application. Not all applications use the
application button.
Developers can find information about programming the application button
in the help file that is included with RDM’s application development kit
(ADK). Developers can obtain the ADK by contacting RDM.
Note: The programmable application button is not supported on some scanner models. The LED is
supported on all models.
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EC9000i Series Scanner User Guide Setting up your scanner
Setting up your scanner
To set up the RDM EC9000i scanner:
•Choose a location.
•Unpack the shipping box.
•Inspect the scanner’s features.
•Insert the franker cartridge.
•Insert the endorser inkjet printer cartridges, if one is included with your scanner.
•Insert the receipt paper roll, if one is included with your scanner.
Choose a location
Locate your scanner in a place that:
•Has a flat surface, such as a counter top or table.
•Is convenient for the scanner operator.
•Offers adequate ventilation and protection from elements such as heat, dust, oil, or moisture.
•Is close to the application PC (USB 2.0 high speed connection required).
•Is close to an electrical outlet.
Unpack the shipping box
1. Open the top of the box.
2. Remove and unwrap the items. Lift the scanner out of the box from the bottom of the scanner.
3. Save the box and packing material for future use.
The shipping box includes the following items:
•RDM EC9000i scanner
•USB cable
•Power adapter
•Franker cartridge
•Endorser inkjet cartridges (certain models)
•5-pack inkjet blotter (certain models)
•3” thermal receipt paper roll (certain models)
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EC9000i Series Scanner User Guide Setting up your scanner
Inspect the scanner’s features
EC9000i Series scanner (most models)
Programmable
application button and
scanner status LED
Exit pocket
Exit extension
Insertion extension
Endorsement printer cover
Front cover
Programmable
application button and
scanner status LED
Insertion
hopper
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EC9000i Series Scanner User Guide Setting up your scanner
EC9000i Series scanner with printer
Programmable
application button and
scanner status LED
Front cover
Endorsement printer cover
Exit pocket
Insertion
hopper
Printer cover release button
Printer cover
Printer paper feeder
Exit pocket tab
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EC9000i Series Scanner User Guide Setting up your scanner
Internal components
Inside the front cover - side view
Document feeder
Insertion hopper
Image sensor
(closed)
ID card entry slot
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EC9000i Series Scanner User Guide Setting up your scanner
Inside the front cover - back view
Some scanners do not include all of the pictured connection ports or buttons.
Franker
cartridge latch
Franker
Metal Plate
(aligns with slot in
franker cartridge)
ID card entry
imaging slot
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EC9000i Series Scanner User Guide Setting up your scanner
Inside the front cover and endorsement printer cover - top view
Exit pocket
Magnetic
stripe reader
(MSR)
Document track
Franker
Back
Front (extensions retracted)
Insertion hopper
Image sensor
and panels
(closed)
ID card entry imaging
slot
Scanner LED
Metal post for top cover
Metal post for
top cover
Endorsement printer
(select models)
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EC9000i Series Scanner User Guide Setting up your scanner
Connection ports
Note: Not all scanner models include every item shown in the diagram.
Connector
Description
USB Hub Ports Use this port to connect optional peripheral devices such as a PIN entry
device, or to recharge a mobile device such as a phone.
USB High-speed 2.0 (480 Mb/s). Use this port to connect to a computer.
Power Connect the power adaptor to this port. You must use the RDM A to B, USB
cable.
On/Off Switch Powers the scanner on or off independent of the computer.
K-Slot The K-Slot or Kensington® Security Lock lets you secure the unit with a
cable (not provided) that locks into the slot. Cables can be purchased from
your local computer supply store.
Removing the covers
RDM EC9000i scanner has two covers that can be removed in order to clean the image sensor, replace
cartridges, or clear paper jams.
Front cover
Remove the front cover when you need to clear paper jams,
replace the franker cartridge, or to clean the image sensor.
1. Disconnect the power cord from the scanner.
2. Pull the insertion extensions forward.
3. Grasp the front and the back end of the front cover.
4. Gently pull the cover upwards until it detaches from
the scanner.
USB hub
ports
USB
Power
K-slot
On/off
switch
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EC9000i Series Scanner User Guide Setting up your scanner
Inkjet cartridge
To replace the front cover:
Caution: Before you replace the front cover, make sure the insertion extensions are pulled forward.
Otherwise, you might damage the front cover.
1. Carefully place the front cover over the scanner assembly. Make sure that the cover overlaps the
assembly correctly by lining it up with the metal posts.
2. Gently push the cover down until it snaps into place.
Endorsement printer cover
Remove the endorsement printer cover when you need to clear paper jams, to insert or replace the
endorser inkjet printer cartridge, or to clean the image sensor.
1. Grasp the top of the endorsement printer cover.
2. Gently pull the cover upwards until it detaches from the scanner.
To replace the endorsement printer cover:
1. Carefully place the endorsement printer cover over the scanner assembly; make sure that the
cover overlaps the assembly correctly.
2. Gently push the cover down until it snaps into place.
Franker and endorser inkjet cartridges
The franker cartridge creates a red ink stamp that defaces the front of each check
with a message that says “Electronically Presented”. All EC9000i scanners come
with a franker cartridge.
Certain EC9000i scanners are capable of endorsing checks but the cartridges are
not included with scanners. With your scanning application, the endorser inkjet
printer places user-defined text on the rear of the check.
Franker or inkjet cartridges can be purchased by contacting your solution
provider or reseller.
Follow the directions below to insert the cartridges into the scanner unit.
Caution:
•Ink might be harmful if swallowed.
•Avoid contact with eyes.
•Damage to the unit or the cartridge which results from modifying the inkjet
cartridge is not the responsibility of RDM.
•The inkjet cartridge is not refillable.
•Inkjet cartridges are not licensed for modifications.
•RDM may change product designs, features, or specifications at any time.
Franker cartridge
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EC9000i Series Scanner User Guide Setting up your scanner
Installing the franker cartridge
1. Disconnect the power cord from the scanner.
2. Remove the front of the scanner.
At the back of the scanner, the franker
cartridge is held in place by a blue franker
latch and a metal plate.
3. Lift the blue franker latch.
4. Pull the franker cartridge out of the scanner by
the franker tab.
5. Insert the new franker cartridge. Make sure
the metal plate fits into the franker cartridge
like in the picture above.
6. Push the franker cartridge into the scanner by
pushing in the metal plate and then lowering
the blue latch over the franker cartridge until it
snaps closed.
7. Replace the scanner cover.
Replacing the endorser inkjet cartridge
When you place the new inkjet cartridge into the holder, make sure that you insert it at the angle
described in the following steps. If you do not insert the cartridge properly, it might not make contact with
the document when it is scanned.
1. Disconnect the power cord from the scanner.
2. Remove the endorsement printer cover.
3. Pull the inkjet latch away from the printer cartridge.
4. Pull the inkjet cartridge out of the scanner.
Franker tab
Metal plate
Franker latch
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EC9000i Series Scanner User Guide Setting up your scanner
5. To insert the new inkjet cartridge, pull the inkjet latch back and place the inkjet cartridge into the
holder. The cartridge needs to be at an angle so that the back of the cartridge is lower than the
front of the cartridge.
6. Push the cartridge down into the holder until the cartridge snaps into place.
Once installed, the inkjet cartridge sits on a slight angle with the back of the cartridge lower than
the front.
7. Make sure there is no gap between the inkjet cartridge and the endorsement channel.
8. Replace the endorsement printer cover.
Replacing the paper roll for the printer
If your scanner has a printer, the following steps
describe how to replace the paper roll.
1. Press the printer cover release button and
completely open the printer cover.
2. Remove the empty paper roll from the paper
compartment.
3. Insert the new paper roll into the compartment,
with the end of the paper roll rolling from the top.
4. Pull the paper out of the compartment and close
the printer cover with the paper sticking out.
Push the cover closed in the center of the printer
cover.
Make sure the cover is completely closed. If you
push the cover from the sides, the cover might
not close completely. When closed correctly,
both sides of the printer cover are flush with the scanner.
5. Rip off any access paper sticking out of the printer cover.
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EC9000i Series Scanner User Guide Setting up your scanner
Connecting the power cord
1. Align the flat side of the power connector so that it is facing up.
2. Insert the round end of the power cord into the power port on the back of the scanner.
When the cord is pushed in completely, it clicks into place.
3. With the power cord connected to the power adapter, plug the other end of cord into a power
outlet.
Disconnecting the power cord
Caution: Disconnecting the scanner from a power source while the scanner is processing a transaction
might cause data loss.
The power cord has a sleeve on it that secures it to the unit. The security sleeve prevents the power cord
from being pulled out of the unit accidently.
1. Hold the unit in place with one hand to prevent the unit from falling.
2. With your other hand, slide the power cord security sleeve back and pull the power cord free of
the scanner.
Drivers and Applications
The drivers for your scanner are installed on your computer when you install the check scanning
application. There are many applications that support the RDM EC9000i scanner. Most are available from
third-party vendors.
If you are not sure where to acquire your check scanning application, check with whoever provided your
scanner.
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EC9000i Series Scanner User Guide Operating the scanner
Operating the scanner
Caution: Do not open the cover or try to access the inside of the scanner while it scans a document.
Preparing documents
To reduce the possibility of errors and damage to the unit:
•Remove all folds and creases in the document.
•Remove any paper clips and staples from the document.
•Make sure that documents are not stuck together.
•Make sure that documents are dry.
Feeding documents
The scanner unit is ready to accept documents when the LED is flashing green. Insert the documents
either one at a time (single-feed mode), or in a batch (auto-feed mode).
Make sure that you place the documents into the feeder with the MICR line at the bottom and facing
towards the outside of the scanner.
Caution:
•If you are scanning documents that are larger than a personal check, make sure that the
extensions are pulled out. Documents can be damaged if the extensions are not pulled out.
•If your scanner includes a printer, make sure that you adjust the exit pocket tab to fit the
documents you are scanning. If the tab does not fit the documents, the scanner could jam.
Single-feed mode
1. Start the scanning process. For example, click Scan on your PC application.
2. Place one document into the insertion hopper until the scanner pulls the document into the
scanner.
The document is scanned and processed.
3. Repeat steps 1 and 2 until you have scanned all of your documents.
Auto-feed mode
1. Place up to 30 documents into the insertion hopper.
Note: Do not push documents past the check icon on the right side
of the insertion hopper.
2. If you are required to do so, start the scanning process. For
example, click Scan on your PC application.
©2014 RDM Corporation Page 20