RDM EC9001f User manual

EC9000i Series Scanner
User Guide
July 2014

EC9000i Series Scanner User Guide Compliance statements
Copyright ©2014 by RDM Corporation.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise,
without the prior written permission of RDM Corporation.
Trademarks
RDM, ITMS, Simply Deposit, Simply Deposit Mobile, Dynamic Decisioning Portal, EC6000i, EC7000i,
EC7500i, and RDM Connect are trademarks or registered trademarks of RDM Corporation. All other
brands and their products are trademarks or registered trademarks of their respective holders and should
be noted as such.
Disclaimer
RDM Corporation makes no warranty with respect to the adequacy of this documentation, programs, or
hardware that it describes for any particular purpose or with respect to the adequacy to produce a
particular result. In no event shall RDM Corporation be held liable for special, direct, indirect, or
consequential damages, losses, cost, charges, claims, demands, or claim for lost profits, fees, or
expenses of any nature or kind.
RDM Corporation
www.rdmcorp.com
End-User/Customer Agreement
Please read the end-user/customer agreement regarding software license and warranty terms during the
installation of the application.
©2014 RDM Corporation Page 2

EC9000i Series Scanner User Guide Compliance statements
Compliance statements
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Warning: Changes or modifications not expressly approved by RDM could void the user’s authority to
operate the equipment.
All units covered by this manual have no user-serviceable parts inside. In the event repairs are ever
needed to any RDM product, they should be performed by RDM Corporation or an authorized
representative of RDM Corporation. For information please contact RDM Corporation,
619A Kumpf Drive, Waterloo, Ontario, Canada N2V 1K8, at 1-800-567-6227, or RDM’s US service agent
below.
US Service Agent
William Buser
[phone]
[e-mail]
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EC9000i Series Scanner User Guide Contents
Contents
Compliance statements.................................................................................................................................3
FCC Compliance Statement .....................................................................................................................3
Contents........................................................................................................................................................4
Introduction ...................................................................................................................................................6
About this guide ........................................................................................................................................6
Requirements............................................................................................................................................6
Recommendations....................................................................................................................................6
RDM EC9000i models and features .............................................................................................................7
Serial and model number..........................................................................................................................8
Programmable application button.............................................................................................................8
Setting up your scanner................................................................................................................................9
Choose a location .....................................................................................................................................9
Unpack the shipping box...........................................................................................................................9
Inspect the scanner’s features................................................................................................................10
EC9000i Series scanner (most models) .............................................................................................10
EC9000i Series scanner with printer...................................................................................................11
Internal components................................................................................................................................12
Inside the front cover - side view ........................................................................................................12
Inside the front cover - back view .......................................................................................................13
Inside the front cover and endorsement printer cover - top view........................................................14
Connection ports.................................................................................................................................15
Removing the covers ..............................................................................................................................15
Front cover..........................................................................................................................................15
Endorsement printer cover..................................................................................................................16
Franker and endorser inkjet cartridges..................................................................................................16
Installing the franker cartridge.............................................................................................................17
Replacing the endorser inkjet cartridge ..............................................................................................17
Replacing the paper roll for the printer....................................................................................................18
Connecting the power cord.....................................................................................................................19
Disconnecting the power cord.............................................................................................................19
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EC9000i Series Scanner User Guide Contents
Drivers and Applications .........................................................................................................................19
Operating the scanner.................................................................................................................................20
Preparing documents..............................................................................................................................20
Feeding documents.................................................................................................................................20
Single-feed mode................................................................................................................................20
Auto-feed mode...................................................................................................................................20
Swiping magnetic stripe cards (optional)................................................................................................21
Imaging identification cards.....................................................................................................................21
Light signals and beeps ..........................................................................................................................22
During start up.....................................................................................................................................22
During document scanning and processing........................................................................................22
A typical document processing / LED cycle........................................................................................22
Maintaining your scanner............................................................................................................................23
Cleaning the scanner..............................................................................................................................23
Cleaning the outside cabinetry............................................................................................................23
Cleaning the inside of the scanner unit...............................................................................................23
Cleaning the image sensor .....................................................................................................................23
Troubleshooting ..........................................................................................................................................24
Scanner does not respond......................................................................................................................24
Card transactions do not function properly.............................................................................................24
Printer does not print...............................................................................................................................24
Specifications..............................................................................................................................................25
Part Numbers..........................................................................................................................................27
Scanners.............................................................................................................................................27
Additional parts ...................................................................................................................................28
Warranty Information...................................................................................................................................29
LIMITED WARRANTY: ...........................................................................................................................29
WARRANTY SPECIFICS:.......................................................................................................................29
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EC9000i Series Scanner User Guide Introduction
Introduction
The RDM EC9000i series scanners provide affordable functionality in a compact, efficient design.
Featuring RDM’s industry leading Progressive MICR Method and imaging technology, the EC9000i series
scanners deliver optimum MICR read rates and image quality. In addition, all EC9000i scanners include a
franker printer and cartridge to comply with various payment industry guidelines.
With several models and feature options to choose from, the RDM EC9000i series scanners are an ideal
fit for payment applications such as remote deposit capture, check cashing, teller capture, healthcare
POS, retail POS, and walk-in bill payments.
About this guide
This guide describes the EC9000i series scanners, some basic operations, and how to maintain your
scanner. For instructions on how to use your scanner to scan documents with your computer, contact
your solution provider.
Requirements
The RDM EC9000i unit is for indoor use only. Keep the RDM EC9000i dry; avoid areas of high humidity.
Do not remove any parts from areas that are not described in this guide. Removing parts from areas not
described in this guide will void the warranty.
When you are working inside the scanner, such as when you are replacing the franker cartridge, make
sure the scanner’s power is disconnected.
Recommendations
Record all distributor contact information for future reference.
Save the original box and packing material. Reuse them if the unit must be shipped to a new location or
returned for service.
Position the unit so that the operator has easy access to the document path and a clear view of the LED.
Do not put the unit close to a heat source, in direct sunlight, or close to any device that can emit
electromagnetic interference, such as a computer monitor or power adapter.
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EC9000i Series Scanner User Guide RDM EC9000i models and features
RDM EC9000i models and features
The RDM EC9000i series scanner is available in several optional model configurations. All models
include an integrated ID card imager and a franker.
All scanner models can also be licensed to perform optical character recognition (OCR) on documents
with machine printed text (remittances, pay stubs). This can be used with different applications such as
walk-in bill payment. You can tell if your scanner is licensed for OCR by the label on the bottom of the
scanner.
The following table lists the available EC9000i models. A complete list of models, options and part
numbers can be found in the Part Numbers section at the back of this guide.
Model
Description
EC9001f Auto-feed scanner.
EC9002f Auto-feed scanner with MSR.
EC9003f Auto-feed scanner with endorser.
EC9004f Auto-feed scanner with MSR and endorser.
EC9103f Single-feed or auto-feed scanner with endorser.
EC9104f Single-feed or auto-feed scanner with endorser and MSR.
EC9107f Single-feed or auto-feed scanner with endorser and receipt printer.
EC9108f Single-feed or auto-feed scanner with endorser, MSR, and receipt printer.
EC9111f Single-feed scanner.
EC9112f Single-feed scanner with MSR.
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EC9000i Series Scanner User Guide RDM EC9000i models and features
Serial and model number
You can locate your scanner’s model and serial number on the bottom of the unit.
Programmable application button
This button is located on the front right of the scanner. The light indicates the status of the scanner. For
more information, see Light signals and beeps.
Third-party applications can configure the application button to perform a
variety of functions. These functions might include opening a document,
launching a website, or starting an application. Not all applications use the
application button.
Developers can find information about programming the application button
in the help file that is included with RDM’s application development kit
(ADK). Developers can obtain the ADK by contacting RDM.
Note: The programmable application button is not supported on some scanner models. The LED is
supported on all models.
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EC9000i Series Scanner User Guide Setting up your scanner
Setting up your scanner
To set up the RDM EC9000i scanner:
•Choose a location.
•Unpack the shipping box.
•Inspect the scanner’s features.
•Insert the franker cartridge.
•Insert the endorser inkjet printer cartridges, if one is included with your scanner.
•Insert the receipt paper roll, if one is included with your scanner.
Choose a location
Locate your scanner in a place that:
•Has a flat surface, such as a counter top or table.
•Is convenient for the scanner operator.
•Offers adequate ventilation and protection from elements such as heat, dust, oil, or moisture.
•Is close to the application PC (USB 2.0 high speed connection required).
•Is close to an electrical outlet.
Unpack the shipping box
1. Open the top of the box.
2. Remove and unwrap the items. Lift the scanner out of the box from the bottom of the scanner.
3. Save the box and packing material for future use.
The shipping box includes the following items:
•RDM EC9000i scanner
•USB cable
•Power adapter
•Franker cartridge
•Endorser inkjet cartridges (certain models)
•5-pack inkjet blotter (certain models)
•3” thermal receipt paper roll (certain models)
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EC9000i Series Scanner User Guide Setting up your scanner
Inspect the scanner’s features
EC9000i Series scanner (most models)
Programmable
application button and
scanner status LED
Exit pocket
Exit extension
Insertion extension
Endorsement printer cover
Front cover
Programmable
application button and
scanner status LED
Insertion
hopper
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