RealFlame Ignite RF XLF50 User manual

Owner’s Manual
Model's
Ignite 50" / RF XLF50
Ignite 74" / RF XLF74
Ignite 100" / RF XLF100
08/53411/0 Issue 1
The product complies with the European Safety Standards EN60335-2-30 and the European Standard
Electromagnetic Compatibility (EMC) EN55014, EN60555-2 and EN60555-3. These cover the essential
requirements of EEC Directives 2006/95/EC and 2004/108/EC
EN
Version 5

2
Table of Contents
Always use a qualied technician or service agency to repair this replace.!NOTE: Procedures and tech-
niques that are considered important
enough to emphasize.
CAUTION: Procedures and tech-
niques which, if not carefully followed,
will result in damage to the equip-
ment.
WARNING: Procedures and
techniques which, if not carefully
followed, will expose the user to
the risk of re, serious injury, or death.
Welcome & Congratulations . . . . . . . . . . . . . . . . . . 3
IMPORTANT INSTRUCTIONS . . . . . . . . . . . . . . . . . 4
Quick Reference Guide. . . . . . . . . . . . . . . . . . . . . . 6
Fireplace Installation . . . . . . . . . . . . . . . . . . . . . . . 7
Operation................................ 11
Maintenance.............................15

3
Welcome & Congratulations
Thank you and congratulations for purchasing an electric replace from Real Flame. Please take note of the location of the Model & Serial for
this product it is important to be able to locate it in the event of requiring
technical support.
Model and Serial
Number Label
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in
a possible electric shock, re hazard and will void the warranty.

4
Important Safety Advice
When using electrical appliances, basic precautions should
be followed to reduce the risk of re, electric shock, and injury to persons, including the following:If the appliance is damaged, check immediately with the
supplier before installation and operation.
Do not use this appliance in the immediate surroundings
of a bath, shower or swimming pool.
Do not use outdoors.
This appliance must not be located immediately above or
below a xed socket outlet or connection box.WARNING : The appliance carries the Warning Symbol indicating that it must not be covered or has a Do
not cover label. Do not cover or obstruct in any way the heat
outlet grille located at the top of the appliance overheating
will result if the appliance is accidentally covered. Do not
place material or garments on the appliance, or obstruct the
air circulation around the appliance, for instance by curtains
or furniture, as this could cause overheating and a re risk. In the event of a fault unplug the heater.Unplug the
appliance when not required for long periods.The supply
cord must be placed on the right hand side of the heater
away from the heat outlet underneath the appliance.
Although this appliance complies with safety standards,
we do not recommend its use on deep pile carpets or on
long hair type of rugs.
This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or
mental capabilities or lack of experinence and knowledge if
they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the
hazards involved. Children shall not play with the appliance.
Cleaning and user maintaince shall not be made by children
IMPORTANT INSTRUCTIONS

5
SAVE THESE INSTRUCTIONS
without supervision.
Children of less than 3 years should be kept away unless
continuously supervised. Children aged from 3 years and
less than 8 years shall only switch on/off the appliance
provided that it has been placed or installed in its intended
normal operating position and they have been given
supervision or instruction concerning use of the appliance
in a safe way and understanding the hazards involved.
Children aged from 3 years and less than 8 years shall
not plug in, regulate and clean the appliance or perform
user maintaince.
The appliance must be positioned so that the plug is
accessible.
If the supply cord is damaged it must be replaced by the
manufacturer or service agent or similarly qualied person in order to avoid a hazard.
CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be
supplied through an external switching device, such as a
timer, or connected to a circuit that is regularly switched
on and off by the utility.
CAUTION - Some parts of this product can become very
hot and cause burns. Particular attention has to be given
where children and vulnerable people are present.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICABLE PARTS INSIDE
IMPORTANT INSTRUCTIONS

6
Quick Reference Guide
Figure 1
1. The electrical information
regarding your electric replace can be found on the rating label
located on the top of the unit.
2. If you have any technical
questions or concerns
regarding the operation of your
electric replace, or require service contact the relavent
customer service as listed on
your warrenty card.
3. For dimensions of your
replace, refer to Figure 1.
16.49 in
419 mm
15.82 in.
402 mm
15.00 in.
381 mm
5.79 in.
147 mm
4.34 in.
110 mm
XLF50 50.31 in [1278 mm]
XLF74 74.31 in [1887 mm]
XLF100 100.31 in [2548 mm]
XLF50 51.41 in [1306 mm]
XLF74 75.41 in [1941 mm]
XLF100 101.41 in [2576 mm]

7
CAUTION: Ensure installation
does not allow replace to be in direct contact with building vapor
barrier or insulation and meets all
local building code.
!NOTE: A dedicated, properly
fused 13 Amp circuit is required,
rated for the appropriate voltage
(230-240V).
WARNING: Construction
and wiring must comply with
local building codes and other
applicable regulations to reduce
the risk of re, electric shock and injury to persons.WARNING: To reduce the risk
of re, electric shock or injury to persons, always use a licensed
electrician.
WARNING: To reduce the risk of
re, do not store or use gasoline or other ammable vapors or liquids in the vicinity of the heater.
1. Select a location that is not
susceptible to moisture and is
away from drapes, furniture and
high trafc.2. Unpack the replace and hardware from the box.
!NOTE: Leave the front glass
and partially reective glass, safely, in the box until the time you
Fireplace Installation
are ready to install it.
3. Store the replace in a safe, dry and dust free location until
you are ready to install the
replace.Installation
CAUTION: Two people will be
required for various steps of
this procedure.
This design of this unit allows three
options for installation: partial
recess, ush mountedor sub-
surface mounted.
CAUTION: Sub-surface
mounting should be limited to ½
in. (12 mm) to ensure adequate
air ow of heated air out of the rebox area.1. Prepare a wall with a framed
opening of 16 in. (40.6 cm)
high,
• XLF50 - 50 ⅝ in. (128.7 cm)• XLF74 - 74 ⅝ in. (189.7 cm)• XLF100 - 100 ⅝ in. (255.7 cm) wide, with a bottom sill
that is a minimum of 4 in.
(10.2 cm) deep. The sill can
be constructed to support the
front of the unit to allow the
power supply wires to easily
be run behind or ush with the back of the unit and a pass thru
10
OTE: A 10 Amp, 230 – 240 Volt circuit is required.
A dedicated circuit is preferred but not essential in
all cases. A dedicated circuit will be required if, after
installation, the circuit breaker trips or fuse blows on
a regular basis when the heater is operating.

8
Fireplace Installation
hole drilled for electrical wire
routing.
!NOTE: It is recommended that
the bottom of the unit be mounted
between 30 in. (76.2 cm) and 40
in. (102 cm) from the ground to
maintain an optimized viewing
angle of the ame.WARNING: Do not attempt to
wire your own new circuits. To reduce
the risk of re, electric shock or injury to persons, always use a licensed
electrician.
WARNING: Ensure that the
circuit on which the replace is to be installed has the power cut off
at the service panel until installation
is complete.
2. The unit is provided with an
installed ¾ in. (2.0 cm) trim.
Depending on the installation,
this trim can be removed by
removing the securing screws
and the 4 trim pieces.
3. Lift replace, from the bottom and the handles located on the
back, and insert into opening to
the desired depth.
4. Using a bubble level (supplied)
ensure that the replace is level within the framing. Adjust as required.
5. Drive four supplied mounting
screws through the four
mounting holes located on the
inside surface of the replace chassis, into wall studs (Figure
2).
For Bathroom Use
If this unit is installed in a bathroom
it must be protected by a GFI
receptacle or circuit. If receptacle is
used it must be readily accessible.
Figure 2
Mounting Holes
Flame
Panel

9
Fireplace Installation
To prevent electrical shock this
unit is an electrical appliance
that is NOT watertight and must
be installed as to prevent water
from entering unit. This must be
installed away from showers, tubs,
etc. Never locate replace where it may fall into a bathtub or other
water container.
Final Assembly
1. Locate and remove the 12
screws securing the partially
reflective glass bracket to
the unit, along the top of the
opening, and set bracket and
screws aside.
2. Remove the provided suction
cup from the inside cavity of
the unit (only for XLF74 and
XLF100 units).
3. Before installation ensure that
the front glass and the partially
reective glass are clean. Particles can be removed by
dusting lightly with a clean dry
cloth. To remove ngerprints or other marks, the glass
can be cleaned with a damp
cloth. Ensure that the glass
has completely dried before
installation.
4. Carefully secure the suction
cup to the partially reflective
glass, reflective side out, and
place into the openings on
either side of the unit.
5. Tip the glass into the unit and
using the removed screws
secure the glass into the unit
with the provided bracket
(Figure 3). Remove the suction
cup.
Figure 3
Partially Reective GlassRetaining Bracket
Media Tray
Glass Openings

10
Fireplace Installation
6. Evenly space the large media
in the media tray along the back
of the media tray (for optimum
media effect), then carefully
pour and evenly distribute the
smaller media into the Media
Tray.
7. Carefully place the front glass
into the lip located at the
bottom of the opening of the
firebox.
8. Tip the front glass into the unit
and secure using the provided
screws and Allen key. (Figure
4).
!NOTE: Ensure that the suc-
tion cup and Allen key are kept
for any future maintenance or
service.
Figure 4

11
Operation
Remote Operation
The replace is supplied with an IR multi-function remote control.
!NOTE: To operate correctly, the
remote control must be pointed
towards the front of the unit.
Controls
The unit can be controlled by
either the manual controls which
are located on the upper right of
the replace or the remote (Figure 5 & 6).
A. Standby
Turns the unit On and Off.
→ Activated by pressing the Standby button on the remote
or the unit.
• The unit will turn On with the
same functions that it was set
to when it was turned Off and
the intake temperature will be
indicated on the Display.
!NOTE: When any button is
pressed on the unit the intake
temperature will be displayed on
the Display for 7 seconds.
B. Flame Effects
Turns the Flame Effect On and Off.
→ Activated by pressing the
button on the remote.
General Operation
WARNING: This electric firebox
must be properly installed before it
is used.
This firebox operates with
Comfort$averTM technology,
which automatically adjusts the fan speed and heater wattage to
safely and precisely match the
requirements of the room based on
the thermostat setting. The heater
operates such that once the room
reaches the set point, the fan and
heater will continuously run at a low
level, to maintain the desired room
temperature. If the temperature
in the room rises significantly, i.e.
sun coming through a window or a
central furnace turns on, the heater
will turn off and periodically turn
back on to circulate the air around
the unit, until the room temperature
drops and requires the heater to be
constantly on again.
!NOTE: The unit is designed so
that the fan will run continuously
while the heater is on.
!NOTE: The element retains
heat after shutdown, there is a built
in cool down period of 2 minute
before the fan shuts off completely,
when the heat function is turned
Off.

12
Figure 7
ACDE
F
Display
Figure 8
A
D
BC
E
G
J
F
GHI
Operation
C. Heat ON/OFF
Turns the heater On and Off.
→ Activated by pressing the
button on the remote or the unit.
• Indicated by the icon and the
setpoint temperature will ash on the display, then the intake
temperature will be displayed
before turning off.
!NOTE: After the heater is
switched off, there is a 2 minute fan
delay, where the fan will continue
running before turning off.
!NOTE: The unit can be operated
in Heat Only Mode. When the unit
is only running with the heater,
the icon will continuously be
displayed on the Display.
!NOTE: The heater may emit
a slight, harmless odor when
rst used. This odor is a normal condition caused by initial heating
of internal heater parts and will not
occur again.
D Temperature Down
Decreases the temperature setting.
→ Adjusted by repeatedly pressing the corresponding button on the
remote.*
• Indicated by setpoint temperature
on the Display decreasing and
the speed of the fan decreasing
to reduce the amount of heat
being projected into the room.**E. Temperature Up
Increases the temperature setting.
I
J

13
→ Activated and adjusted by repeatedly pressing the
corresponding button on the
remote.
• Indicated by the heater running
at full heat, for a user set amount
of time, to quickly heat up a cold
room/space. The Heat Boost
can be set for a maximum of 20
minutes, in 5 minute increments.
Disable Heat
If desired, depending on the
season, the heater on the unit can
be disabled. The function of the
remaining controls will continue to
function as outlined in this manual.
Pressing the and buttons
on the unit at the same time and
holding for 2 seconds will disable
and enable the heater.
!NOTE: When the heater has
been disabled and any of the heat
related functions are used, the
Display will indicate "---".
F. Color Themes
Different presets of lighting color
combinations are available in the
unit.
→ Changed by repeatedly pressing the corresponding button on the
remote or the unit.
→ Adjusted by repeatedly pressing the corresponding button on the
remote.*
• Indicated by the setpoint on
the Display increasing and the
speed of the fan increasing to
increase the amount of heat
being projected into the room.* The rst time the button is pressed the current temperature set point
will be displayed for 2 seconds.
** The temperature can be adjusted from 5 °C to 37 °C (41 °F to 99
°F).
!NOTE: Holding the and
the buttons down for two
seconds, on the unit, will change
the temperature scale from °C to
°F, or vice versa.
F. Eco Operation
Runs the heater in a reduced
wattage range when activated.
→ Adjusted by pressing the corresponding button on the
remote when the heater is on.
• Indicated by the Display and a
reduced fan speed.
G. Heat Boost
Turns the Heater Boost On and
Off. Runs the unit at the full rated
wattage.
Operation

14
is displayed.
• The Display will display the
different times as it is adjusted. Once the timer has begun,
pressing the button will display
the time remaining before the
unit turns Off.
!NOTE: The Sleep Timer can be
cancelled at any time by pressing
the button repeatedly until the
sleep timer displays nothing.
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an
automatic cut out will turn the whole
unit off and it will not come back on
without being reset. If the button
on the unit is pressed, Er2 will be
displayed on the unit. It can be
reset by turning the unit off at the
main disconnect panel and waiting
5 minutes before turning the unit
back on.
CAUTION: If you need to
continuously reset the heater, turn
the unit off at the main disconnect
panel and call technical support.
• Cycles through the different
preset light settings of the
unit, this includes different
combinations of colors of the
ame base and media lighting.!NOTE: Two of the themes in
the cycle are a prism where the
unit cycles through a variety of
colors. Pressing the stops the
cycling and holds the unit on the
preferred color, indicated by a solid
circle. When the unit is on prism,
and is cycling through the colors,
a rotating circle will be displayed.
G. Brightness
Changes the Brightness of the
lights in the unit.
→ Adjusted by repeatedly pressing the corresponding button on the
remote or the unit.
• Indicated by the second digit on
the Display changing to show: "H" (high), and "L" (low).
H. Sleep Timer
The Sleep Timer can be set to
automatically shut off the replace after a preset time (from 30 minutes
to 8 hours).
→ To set the timer press the timer button on the remote,
repeatedly, until the desired time
Operation

15
Operation
Remote Control Battery
Replacement
To replace the Battery:1. Slide battery cover open on the
remote control.
2. Correctly install one 3 Volt
(CR2032 [longer life] or
CR2025) Battery in the
battery holder.
3. Close the battery cover.
Battery must be recycled or
disposed of properly. Check
with your Local
Authority or Retailer for recycling
advice in your area
Maintenance
WARNING: Disconnect power
and allow heater to cool before
attempting any maintenance or
cleaning to reduce the risk of
re, electric shock or damage to persons.
!NOTE: The replace should not be operated with an
accumulation of dust or dirt on or in
the unit, as this can cause a build
up of heat and eventual damage.
For this reason the heater must
be inspected regularly, depending
upon conditions and at a minimum
yearly intervals.
Partially Reective Glass Cleaning
The partially reective glass is cleaned in the factory during
the assembly operation. During
shipment, installation, handling,
etc., the partially reective glass may collect dust particles; these
can be removed by dusting lightly
with a clean dry cloth.
To remove ngerprints or other marks, the partially reective glass can be cleaned with a damp
cloth. The partially reective glass should be completely dried with
a lint free cloth to prevent water
spots. To prevent scratching, do
not use abrasive cleaners.

16
Fireplace Surface Cleaning
Use only a damp cloth to clean
painted surfaces of the replace. Do not use abrasive cleaners.
Recycling
For electrical products
sold within the European
Community. At the end
of the electrical products
useful life it should not be
disposed of with household waste.
Please recycle where facilities exist.
Check with your Local Authority or
retailer for recycling advice in your
country.
After Sales Service
Your product is guaranteed for one
year from the date of purchase.
Within this period, we undertake
to repair or exchange this product
free of charge (excluding lamps &
subject to availability) provided it has been installed and operated in
accordance with these instructions.
Your rights under this guarantee are
additional to your statutory rights,
which in turn are not affected by
this guarantee.
Should you require after sales
service you should contact our
customer services the contact
number is located on your warrenty
card. It would assist us if you can
quote the model number, series,
date of purchase, and nature of the
fault at the time of your call. The
customer services help desk will
also be able to advise you should
you need to purchase any spares.
Please do not return a faulty product
to us in the rst instance as this may result in loss or damage and delay
in providing you with a satisfactory
service.
Please retain your receipt as proof
of purchase.
Maintenance

17

18

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GLE DIMPLEX AUSTRALIA PTY LTD
AB 69 118 275 460
Head Office/Factory/Showroo
1340 Ferntree Gully Rd.
Scoresby Vic 3179
Ph: [phone] Fax: [phone]
E-mail: [email protected]
Rich ond - VIC Showroo
300 Swan St.
Richmond Vic 3121
Ph: [phone] Fax: [phone]
Dandenong - VIC Showroo
3/328 South Gippsland Highway,
Dandenong South Vic 3164
Ph: [phone]
E-mail: [email protected]
Geelong - VIC Showroo
1/2A Gordon Avenue.
Geelong West Vic 3218
Ph/Fax: [phone]
E-mail: [email protected]
Sydney - NSW Showroo
546 Pacific Highway.
Chatswood SW 2067
Ph: [phone] Fax: [phone]
E-mail: [email protected]
Miranda - NSW Showroo
36 Kareena Rd
Miranda SW 2228
Ph: [phone] Fax: [phone]
E-mail: [email protected]
Adelaide - SA Showroo
173 -175 Magill Rd.
orwood SA 5067
Ph: [phone] Fax: [phone]
E-mail: [email protected]
Milton - QLD Showroo
46 Douglas St,
Milton QLD 4064
Ph: [phone]
Perth – WA Showroo
47-53 McDonald St East,
Osborne Park WA 6017
Ph: [phone] Fax: [phone]
Fyshwick – ACT Showroo
88 Wollongong St,
Fyshwick ACT 2609
Ph: [phone]
Ulverstone – TAS Showroo
31A Victoria St,
Ulverstone TAS 7315
Ph: [phone]