
Red Sea ReefLED™
21
Q. According to the current D-Program, the LEDs should be working
but no light is on.
A. Go through the following diagnostic check list one stage at a time:
1. Check that the ReefLED power indicator LED is on. If Ok, go to #2. If it is
not on, check that the power supply indicator light is on. If Ok, go to #2.
If it is not on, check that the power outlet has power and the AC cable
is properly connected. If it is connected, the power supply will need to
be replaced.
2. Check that the ReefLED is connected to your ReefBeat app by tapping
the “Identify” function: Device Manager > Device Line Menu > Identify
The ReefLED should blink a few times. If it does, go to #3. If it does
not, disconnect and reconnect the power by the DC jack to restart. If
it still doesn't blink, try reconnecting the ReefLED to ReefBeat. If this
did not help, go through the "Clear Settings" steps (see page 17) and
reconnect. If still not working contact customer support.
3. Check that all 3 color channels are working:
ReefLED Dashboard > Page Menu > Manual. If they are, go to #4. If they
aren't, disconnect and reconnect the power by the DC jack to restart.
If still not working, try reconnecting the ReefLED to ReefBeat. If this
did not help, go through the "Clear Settings" steps (see page 17) and
reconnect. If still not working contact customer support.
4. Check that the aquarium is set up for the correct time zone:
Homepage > Main Menu > My Aquariums > Device Line Menu > Edit
Aquarium > Aquarium Time Zone. If OK, go to #5. If not, set the correct
time zone.
5. Check that the current time on the ReefLED is correct:
Device Manager > Device Line Menu > About > Current Time. If OK, go
to #6. If not, reset time then disconnect and reconnect the power by
the DC jack to restart the unit. Check the time again and if it is still not
correct, try replacing the battery.
6. If the current time was correct, disconnect and reconnect the power by
the DC jack to restart. If it was not correct, try reconnecting the ReefLED
to ReefBeat. If this did not help, go through the "Clear Settings" steps
(see page 17) and reconnect. If still not working, contact customer
support.
Q. My lights do not go on and off together.
A. Check that you have not activated the Staggered Sunrise function
which sets a delay between the ReefLED units by a few minutes.
• Check that the units are grouped. If they are ungrouped, check that
they all have the same D-program/schedule.
• Check that all units have the correct time:
Device Manager > Device Line Menu > About > Current Time.
Q. I've activated the Staggered Sunrise option but the lights do not
work in the correct order.
A. See "Staggered Sunrise" in the manual to set the lights in the correct
order.
Q. One of the color channels does not seem to be working properly.
A. Go to Manual control: ReefLED Dashboard > Page Menu > Manual.
Test all 3 channels individually and if one or more do not work, disconnect
and reconnect the power by the DC jack to restart. Recheck the channels
using the Manual control. If this did not help, go through the "Clear
Settings" steps (see page 17) and reconnect. If still not working, contact
customer support.
Q. Everything seems to be working correctly when i am home but I
am not getting any information when i am away from home.
A. Your aquarium is set to Offline mode. Change your aquarium setting to
Online: Homepage > Main Menu > My Aquariums > Device Line Menu > Edit
Aquarium > Online