Relay2 RA800 Manual
HARDWARE INSTALLATION GUIDE
RA800 SERVICE-READY ACCESS POINT
Doc No.: PRDT-0046 | Version 2.0 | Date 2023-08-21
RELAY2
TRADEMARKS
COMPANY HEADQUARTERS
The Relay2 logo is a trademark of Relay2, Inc.
of the US.
1525 McCarthy Boulevard, Suite 209
Milpitas, CA 95035, USA
www.relay2.com
+1 (408) 380-0031
PRODUCT OVERVIEW
The RA800 family is a cloud-managed Service-
Ready Access Point (SR-AP) offering Edge
Computing and storage capabilities with a high-
performance wireless access point integrated.
It enables businesses to deliver superior venue
experiences, enhance business operations, and
create competitive advantages. The RA800 family
consists of various models—including the RA820E
and RA830E—to support various deployment
needs. For more information about the RA800
family, refer to www.relay2.com.
Opening the Package
• Please ensure that all ordered optional
accessories are included in the separate
accessory box.
• Please peel off the protective lm before using
the AP.
• Please do not use a different power adapter
than the one included with the package.
• Please check the packaging list rst. If there are
any missing or broken parts, please contact
the authorized distributor of Relay2, Inc.
Warranty
• Please provide the device model, MAC
address, and serial number shown on the
tag of the side panel.
• The warranty does not cover any product
that has been opened without authorization
from Relay2 Inc.
• Reasonable repair and shipping costs will
be charged for product faults or damage
caused by using non-Relay2 accessories or
improper operation.
Safety
• Read the hardware installation guide carefully
before installation and power-up.
• Power supply can be either a 48 VDC power
adapter or IEEE 802.3at-compatible PoE+.
• Make sure the power input matches the voltage
range of the power adapter.
• To avoid overheating, make sure the AP allows for
proper heat dissipation, and leave enough room
for air circulation.
• Do not directly touch the bottom of the AP to
avoid scalding. When the AP is in operation, the
surface temperature of the back plate will be
very hot.
• Any unauthorized modication of the product
structure and safety design is not allowed.
• Do not put anything on top of the AP. If the AP
gets liquid in it, please disconnect the power
supply, disconnect all network connections, and
contact authorized distributor of Relay2, Inc.
Before You Start
• Before installation, a signal detecting test can be
used to determine the best installation position.
• Keep your body at least 20 cm away from the AP
during installation and operation.
• Install the AP at least 1 m distance from any
metal obstructions to avoid the radio signal
being affected by metal shielding.
• To avoid radio interference, keep the device
away from magnets or magnetic elds (e.g., do
not place near a microwave, refrigerator, etc.).
• If there is a statement prohibiting the use
of wireless devices in restricted places and
explosive areas, please do not install this wireless
AP.
PACKAGE CONTENT - RA800
Access Point 2.4 GHz Detachable Antennae
5 GHz Detachable Antennae
Pole Mount Kit Ground Cable Wall Mount Kit
Wall Mount the AP
1. Determine where the AP is to be placed and mark the location on the surface for the
four mounting holes. You may adjust the position with a level.
2. Use the appropriate drill bit to drill four 8 mm diagram and 37 mm depth holes in the
markings and hammer the bolts into the openings.
1
2
Wall Mount the AP
3. Place the lock and a washer on the round-head screws and drive the screws to attach
the mounting base to the back of the access point.
Wall Mount the AP
4. Attach the device onto the wall by tightening the bolt’s at washers and nuts to secure
the mounting base to the mounting surface.
Pole Mount the AP
1. Place the lock and at washer on the cap screws and drive the screws to attach the
mounting base to the back of the access point.
Pole Mount the AP
2. Determine which placement is to be assembled. Drive the four round-head screws to
attach the pole mount bracket to the mounting base.
Pole Mount the AP
3. Thread the open end of the pole strap through the two tabs on the pole mount bracket.
Pole Mount the AP
4. Determine where the AP is to be fastened. Lock and tighten the pole strap to secure the
pole mount bracket to the pole.
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