ReSound Azure Silhouette BTE AZ71-DVI User manual






Your new digital ReSound Azure SilhouetteTM hearing instruments
will enable you to hear sounds that you may not have heard in years
because of your hearing loss. Practice and a positive attitude are
important in learning to use hearing instruments. While some people
adjust quickly to wearing hearing instruments in their ears and hearing
the new sounds, other people may need more time.
The intent of this user guide is to provide information on the many
aspects of using hearing instruments. Your hearing instruments have
been adjusted to your hearing loss by your hearing care professional.
Familiarising yourself with the functions of your new hearing instru-
ments will help you get optimal benet.
ReSound Azure SilhouetteTM is a trademark of ReSound.
 Page
Illustration of the hearing instrument.............................4
Adjusting to a world of new sounds ...............................6
New sounds ........................................................6
How to adjust ......................................................7
How to use the hearing instrument ...............................8
On/off function..................................................... 8
Inserting the hearing instrument .................................9
Removing the hearing Instrument ...............................10
Volume control ...................................................11
Programme selector ..............................................12
Stand-by function ................................................14
Telephone use ....................................................14
Direct audio input ................................................16
Low battery warning .............................................17
Changing the battery .............................................17
Maintenance ......................................................18
Daily maintenance ...............................................18
Cleaning the earmould ...........................................19
Cleaning the Tube and dome .....................................20
How to apply the dome ...........................................22
Warnings and precautions .......................................24
Repairs ............................................................26
Technical data.................................................... 27
Troubleshooting ..................................................28
Key word index ...................................................32
2 3

Your ReSound Azure Silhouette AZ71-DVI and AZ71-DI
Hearing Instrument
1. Programme Selector
2. Battery Compartment & On/Off Switch
3. Sound Outlet
4. 1st Microphone Sound Inlet
5. 2nd Microphone Sound Inlet
6. Volume Control
7. Direct Audio Input
8. Left/Right indicator
(Right=Red, Left=Blue)
9. Battery lock
10. Model and serial number on ID-plate
11. Manufacturer (printed inside the battery compartment)
4 5
6
2
1
5
3
4
AZ-DI
7
10
8/9
8/9
11
4



A hearing loss is typically acquired gradually over many years. You may
have become accustomed to an everyday life with fewer sounds, which
also means hearing less noise than people with normal hearing hear.
With your new hearing instruments you will experience many sounds
that you may not have heard for years. It will take time to get used to all
these sounds again. Some examples of these sounds are:
• The clock ticking
• Turning pages of the newspaper
• Children’s voices
• Whispers and soft speech
• Car noise
• Birdsong
• The sound of your own footsteps

If you are inexperienced with hearing instruments it is advisable to:
1. Use your hearing instruments every day
2. Wear your hearing instruments for just a couple of hours a day
during the rst week
3. Gradually increase the time you wear your hearing
instruments.
It can take several months for your brain to get used to all the “new”
sounds around you. Start using your hearing instruments in mainly
quiet surroundings and start with a comfortable volume (the hearing
care professional will ensure this). Listen to and get familiar with all
sounds in your home, such as a ticking clock, water running in the
sink, or silverware used on a plate. In quiet surroundings, converse
with a person you know well. Listen to a TV or radio at home. After
you have used the hearing instruments for a while you will be ready
for more demanding listening situations, like conversation with a
group of two or three people.
6 7



1) When the battery compartment is fully closed, the instrument is
turned on and programme 1 will be activated
2) To turn the instrument off, open the battery compartment. Many
individuals use their ngernail to pull it open.
3) The instrument is then switched off
4) Whenever you are not using the instrument, remember to turn it off
to stop battery consumption.
You can turn on your hearing instrument once you have placed it
behind your ear and inserted the tube in your ear. If you prefer not to
have the device ”on” while placing it behind your ear, your hearing care
professional can activate a function (SmartStart) which will delay the
instrument turning on. This function will prevent the hearing instru-
ment from squealing while the tube or mould is being inserted in the
ear. It delays the switch-on time by 10 seconds after closing the battery
compartment. A beep each second is presented during this time

1) Hold the earmould between your thumb and
index nger and position its sound outlet in
your ear canal
2) Slide the earmould all the way into your ear
with a gentle, twisting movement (insertion
can be easier if you gently pull your ear up
and back with your other hand)
3) Turn the top-part of the earmould gently
backwards and forwards so that it tucks
behind the fold of skin above your ear canal
4) Place the hearing instrument behind your ear
5) Move the earmould up and down and press
gently to ensure it is positioned correctly in
the ear
6) When the earmould and hearing instrument
are correctly positioned, and you have not
already turned it on, switch on your instru-
ment by closing the battery door

Opening and closing your mouth can ease insertion.
8 9


1) Place the hearing instrument behind the ear
2) Hold the tube where it bends and gently push
the dome into your ear canal (the dome should
be placed far enough into the ear that the tube
lies ush with your head)
3) It is important that the tube and the dome t
correctly into your ear
4) When the dome is placed correctly, you should
not be able to see the tube sticking out when
you face a mirror

You should never attempt to bend or modify the
shape of the tube.

To remove the hearing instrument, simply pull the
tube outward with your thumb and forenger. Consult your hearing care
professional if you have difculties removing the hearing instrument.

When using the instrument you can increase the volume by turning the
volume control up, and reduce volume by turning it down.
For each volume step, you will hear a
“beep” signal indicating the change.
The loudness of the “beeps” will
increase as you turn the volume up
and decrease as you turn it down.
If you reach the upper or lower limit
of the volume control range, there
will be a larger duration of “beep”
signal with a lower pitch.
Your hearing care professional may have activated a function in the
hearing instrument enabling the instrument to learn how you adjust
the volume control in different listening environments. As it learns
your volume preferences, the instrument eventually changes the
volume for you automatically. This function can be turned off or
reset by your hearing care professional.
10 11


You can have up to four different programmes on your hearing instru-
ment. The selection of programmes can be changed by your hearing
care professional.
1. You can switch between programmes by pushing the programme
selector once
2. You will then hear one or more “beeps”. The number of beeps indi-
cates which programme you have selected
3. You can always return to programme 1 by turning your instrument
off and then on again, or by placing it in stand-by mode
and then returning to its operating mode

(to be completed together your hearing care professional):
Programme Description of when to use
1
2
3
4
12 13


In stand-by mode, the hearing instrument will not process sound or
deliver an acoustic signal to the ear. When in this mode, a small amount
of power will be used. To put the instrument in stand-by mode, hold
down the programme selector for 5 seconds. You will hear a series of
beeps and the device will be in stand-by mode. To return to standard
mode, press the programme selector once. This can only be done after
at least 5 seconds in the stand-by mode.

Your can use the telephone with your
hearing instruments. Using the telephone
while using your hearing instruments may
require some practice.
By selecting the optional telecoil programme
you can improve understanding of speech
when using a hearing instrument compatible
tele phone. Rather than picking up the sound from the telephone, this
programme only picks up the telephone’s magnetic signal and converts
it to sound. Your hearing care professional can activate the telecoil.
When using the telecoil programme, the receiver of the telephone
should be held as shown in the drawing. You may need to move the
handset around slightly to nd the best reception.
If you do not wish to have a telecoil programme, you may still use the
phone while using your hearing instrument. Hold the phone close to
the front microphone of the hearing instrument, but not directly on it.
If it whistles, it may take a few seconds for the instrument to adapt.
If the whistling continues, move the telephone 2-3 cm away from
your ear. Some hearing instruments also have an acoustic telephone
program. This program might decrease problems with acoustic feed-
back when using the telephone

Many gathering places such as schools, theatre and houses of wor-
ship, are equipped with tele-loop systems. To take advantage of such
a system, select the telecoil program to pick up direct sound. If the
hearing instrument goes dead when the telecoil program is selected,
the tele-loop system may not be turned on or not operating correctly.
If a school, theatre or house of worship does not have a tele-loop
system, try to sit as close as possible to the front and use one of the
microphone programmes.
14 15


Using the Direct Audio Input socket enables direct, undisturbed connec-
tion to facilities such as: Television - Radio - Remote microphone

1) Make sure the tip of the audio boot is placed rstly in the HAI
(Hearing instrument Accessories Interface)
2) Click the audio boot on to the hearing instrument
3) The Audio boot is now connected

4) Push the release button on the front side of the Audio boot
5) Gently remove the Audio boot
The sound source is connected to your instrument with a cable or a
wire less FM system to the audio boot. The audio boot will connect with
a “click” to the hearing instrument and switch to Direct Audio Input
automatically.

Your hearing care professional can activate a Low Battery Warning
function in your hearing instruments. When the battery voltage/power
decreases to a certain level, the instrument will emit ve soft beeping sig-
nals. This sequence will continue every ve minutes until the instrument
automatically switches off. The occurrence of the sequence can differ by
using rechargeable batteries and also between different battery brands.
It is recommended that you keep a spare battery on hand.

1. Gently push the battery compartment to open
2. Use a magnet pin to remove the battery,
if at hand
3. After removing the old battery, insert
the new one. It is important to insert
the battery with the positive side in the
correct position. The battery door has a
+ marking to help determine correct insertion
4. Always use Zinc-Air or rechargeable batteries size 13

Removing the battery when you are not wearing the instrument for
a longer period will help prevent corrosion of the battery contacts.
16 17
1 2 3 4 5




It is important to keep your hearing
instrument clean and dry every day. To
clean the instrument, use a soft cloth.
If the instrument has been exposed
to high humidity or perspiration, use
a drying kit that is available from your
hearing care professional.

1. Never immerse the instrument in water or other liquids since this
may cause permanent damage to the hearing instrument
2. Protect your hearing instrument from rough handling, and avoid
dropping it on hard surfaces or oors
3. Do not leave the instrument in or near direct heat or sunlight since
excessive heat can damage the instrument or deform the casing



1. Remove the earmould and the tubing from the hearing instrument
before you clean it
2. To clean the earmould, rinse with
lukewarm water
3. If ear wax is stuck in the sound
canal of the earmould,
the cleaning loop or a syringe
with lukewarm water can be used
to “push” the wax out
4. Blow gently through the tubing to remove moisture trapped inside
5. Be sure to thoroughly dry the earmould and its tubing before
reconnecting it to the hearing instrument
The tubing connecting the earmould to the hearing instrument
should be changed if it becomes stiff or brittle. Contact your hearing
care professional to change the tubing when needed
18 19



1. Remove the tube from the instrument before cleaning by
unscrewing it
2. Use a damp cloth to clean the tube
and dome on the outside
3. Use the black cleaning rod to “push”
any debris out of the tube. The clean-
ing rod should be inserted where the
tube attaches to the instrument and
pushed all the way through the tube
and out through the dome

It is not recommended to submerge or rinse the tube and dome with
water, as water can close the tube. If this should occur, it will prevent
sound coming through the tube, and may be harmful for the instru-
ment’s electronics.
The tube and dome should be changed every third month or sooner if
the tube becomes stiff or brittle.

We recommend that your hearing care professional changes the dome
for you, since failure to change the domes in accordance with the
instructions could result in injury. If you choose to change the dome
yourself:
1. Push the dome over the grooves on the tube to mount it (1) + (2)
2. Make sure that it is securely fastened
20 21
12


The Tulip-Dome consists of two “leaves”. It is important that the largest
“leaf” is the outermost “leaf” (C):
1. Push the largest “leaf” away from the Tube with your nger (A)
2. This will make the large “leaf” bend forward
3. Then you push it back and it will be placed on top of the smaller
“leaf” (B)
4. Now the Tulip-Dome is ready for insertion (C)
22 23
AB
C


1. Do not leave your hearing instrument in the sun, near an open re or in a
hot, parked car
2. Do not wear your instrument while showering, swimming, in heavy rain or
in a moist atmosphere such as steam bath or sauna
3. Should your instrument become moist, put it in a closed container with
a drying agent. Your hearing care professional can provide a specially
designed container, a so called desiccator for this purpose
4. Remove your hearing instrument when applying such things as cosmetics,
perfume, aftershave, hair spray, and suntan lotion. These might get into the
instrument and cause damage.

1. Consult a physician if you discover a foreign object in your ear canal, if you
experience skin irritation or if excessive ear wax accumulates with the use
of the hearing instrument
2. Different types of radiation, e.g. from NMR, MRI or CT scanners, may damage
the hearing instrument. Therefore, do not wear the hearing instrument
during these or other corresponding scanning procedures. Other types
of radiation (burglar alarms, room surveillance systems, radio equipment,
mobile telephones, etc) contain less energy and will not damage the hear-
ing instrument. They could however momentarily affect the sound quality
or create strange sounds from the hearing instruments
3. Do not wear the hearing instrument in mines, oil elds or other explosive
areas, unless those areas are certied for hearing instrument use
4. Do not allow others to use your hearing instrument. It may cause perma-
nent damage to the hearing instruments as well as to the hearing
5. Due to choking hazard hearing instrument usage by children or mentally
challenged persons should be supervised at all times
6. Hearing instruments should be used only as prescribed by your hearing
care professional. Incorrect use may result in sudden and permanent
hearing loss

1. Do not put batteries in your mouth as they can be harmful if swallowed. If
a battery is swallowed, seek medical help immediately.
2. Keep batteries away from children and mentally challenged persons
3. Do NOT attempt to recharge batteries which are not specically
designated rechargeable as they may leak or explode
4. Do NOT attempt to dispose batteries by burning them
5. Replace spent batteries and do not leave them in the instrument for
a prolonged period. If your hearing instrument is equipped with a low
battery warning feature, replace battery immediately after low battery
warning is reached
6. Used batteries can be harmful to the environment. Please dispose of
them according to local regulations or return them to your hearing care
practitioner
24 25


If your ReSound hearing instrument malfunctions it must be repaired
by a qualied technician. Do not attempt to open the case of the hear-
ing instrument since this will invalidate the warranty. If your hearing
instrument requires service, please contact your hearing care profes-
sional for assistance.

Maximum Output (2cc Coupler / IEC 60118-7)
AZ71-DVI - Classic/open 126 dB SPL (Typical)
AZ71-DVI - Thin Tube 129 dB SPL (Typical)
26 27

28 29

 
 • Not turned on
• Dead single use battery
• Dead rechargeable battery
• Battery improperly inserted
• Blocked earmould or tube
• Blocked sound outlet lter
 • Loose earmould
• Blocked earmould or dome
• Change in hearing sensitivity
• Excessive ear wax
• Blocked sound outlet lter
• Volume set too low

• Turn on by closing the battery door
• Replace battery
• Recharge battery
• Insert battery properly
• Clean earmould or tube blockage
• Consult your hearing care professional
• Reinsert carefully or consult your hearing care professional
• Clean earmould or dome
• Consult your hearing care professional
• Consult your physician
• Consult your hearing care professional
• Consult your hearing care professional

30 31

 
 • Loose earmould
• The Dual Stabilizer II
system needs re-initialization
• Dome not placed correctly
• Build-up of earwax
• Tube connection loose
• Instrument settings not optimal
 • Weak battery
 • Poorly tting earmould or dome
• Hearing instrument damaged
• Hearing instrument settings not optimal
If there are any other problems not mentioned in this guide,
please contact your hearing care professional.

• Remove and reinsert
• Consult your hearing care professional
• Remove and reinsert
• Consult your physician
• Tube to be changed
• Consult your hearing care professional
• Replace or recharge battery
• Consult your hearing care professional
• Consult your hearing care professional
• Consult your hearing care professional



Advice/Adjusting to the hearing aid ...............................6
Battery change ....................................................17
Battery compartment ...........................................4,17
Cerumen/earwax ..................................................19
Cleaning the instrument .......................................18-20
Direct audio input (DAI) ...........................................16
Distortion of sound ...............................................30
Dome change ...................................................21-22
Earmould /Dome ...............................................19-22
Programmes ....................................................12-13
Inserting the hearing instrument ..................................9
Low battery warning ..............................................17
Maintenance.......................................................18
On/off switch ....................................................4-11
Precautions........................................................24
Programme Selector ............................................4-12
Removing the hearing instrument................................10
Repairs.............................................................26
Sound dissapeared................................................30
Stand-by mode ....................................................13
Technical data.....................................................27
Telecoil use ......................................................5,16
Telephone use ..................................................14-16
Troubleshooting guide .........................................28-31
User operated controls ..........................................4,9
Volume control ..................................................4,11
Warnings ..........................................................24
Whistles ...........................................................30
32 33

34 35

Worldwide Headquarters
GN ReSound A/S
Lautrupbjerg 7
DK-2750 Ballerup, Denmark
Tel.: [phone]
Fax: [phone]
www.resound.com
United Kingdom
GN ReSound Ltd.
1 Landscape Close
Weston Business Park
Weston-on-the-Green
Oxon OX25 3SX
Tel.: [phone]
Fax: [phone]
www.gnresound.co.uk
Australia
GN ReSound Pty. Ltd.
Unit R1 Regent Park Estate
391 Park Road
Regent Park NXW 2143
Tel.: (free) 1800 658 955
Fax: [phone]
www.gnresound.com.au
New Zealand
GN ReSound (NZ) Ltd.
12 Parkway Drive
Mairangi Bay
Auckland
Tel.: (free) 0800 900 126
Fax: (free) 0800 007 695
www.gnresound.co.nz
16602200-GB-07.10 Rev.A
Any issues relating to the EU
Medical Device Directive 93/42/EEC
should be directed to ReSound A/S.