ReSound AZURE AZ10 User manual

USER GUIDE
ReSound AzureTM CIC
and ReSound AzureTM MiniCanal
AZ10, AZ10-B, AZ10-P, AZ10-BP
AZ20, AZ20-P

ReSound AzureTM
Your new digital ReSound AzureTM hearing instruments will enable you
to hear sounds that you may not have heard in years because of your
hearing loss. Practice and a positive attitude are important in learning
to use hearing instruments. While some people adjust quickly to
wearing hearing instruments in their ears and hearing the new sounds,
other people may need more time.
The intent of this user guide is to provide information on the many
aspects of using hearing instruments. Your hearing instruments have
been adjusted to your hearing loss by your hearing care professional.
Familiarising yourself with the functions of your new hearing
instruments will help you get optimal benefit.
ReSound AzureTM is a trademark of ReSound.
Contents Page
Illustration of the hearing instrument...........................4-5
Adjusting to a world of new sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
New sounds ........................................................6
How to adjust ......................................................7
How to use the hearing instrument ...............................8
On/off function.....................................................8
SmartStart .........................................................8
Inserting the hearing instrument..................................9
Volume control (optional for AZ20) ...............................10
Removing the hearing instrument................................11
Programme selector ..............................................12
Telephone use ..................................................14-15
Low battery warning..............................................16
Changing the battery .............................................16
When not in use ...................................................16
Maintenance ......................................................17
Daily maintenance ................................................17
Cleaning and replacing the sound filters .........................18
Warnings and precautions.....................................19-21
Repairs ............................................................22
Technical data .....................................................23
Troubleshooting................................................24-25
Key word index.................................................26 -27
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ReSound AzureTM CIC
1. Programme Selector
2. Battery Compartment & On/Off Switch
3. Sound Outlet
4. Microphone Sound Inlet
5. Volume Control
6. Removal Cord
7. Air Vent
8. Serial number
9. Model
10. Manufacturer
ReSound AzureTM MiniCanal
1. Programme Selector
2. Battery Compartment & On/Off Switch
3. Sound Outlet
4. Microphone Sound Inlet
5. Volume Control
6. Removal Cord
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GN ReSound
ReSound Azure
XXXXXXX
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10

Adjusting to a World of New Sounds
New Sounds
A hearing loss is typically acquired gradually over many years. You may
have become accustomed to an everyday life with fewer sounds, which
also means hearing less noise than people with normal hearing hear.
With your new hearing instruments you will experience many sounds
that you may not have heard for years. It will take time to get used to all
these sounds again. Some examples of these sounds are:
• The clock ticking
• Turning pages of the newspaper
• Children’s voices
• Whispers and soft speech
• Car noise
• Birdsong
• The sound of your own footsteps
How to adjust
If you are inexperienced with hearing instruments it is advisable to:
1. Use your hearing instruments every day
2. Wear your hearing instruments for just a couple of hours a day
during the first week
3. Gradually increase time you wear your hearing instruments.
It can take several months for your brain to get used to all the “new”
sounds around you. Start using your hearing instruments in mainly
quiet surroundings and start with a comfortable volume (the hearing
care professional will ensure this). Listen to and get familiar with all
sounds in your home, such as a ticking clock, water running in the
sink, or silverware used on a plate. In quiet surroundings, converse
with a person you know well. Listen to a TV or radio at home. After
you have used the hearing instruments for a while you will be ready
for more demanding listening situations, like conversation with a
group of two or three people.
6 7

How to Use the Hearing Instrument
On/Off Function
Your ReSound AzureTM hearing instrument is equipped with an on/off
switch integrated into the battery compartment.
1. When the battery compartment is fully closed, the instrument is
turned on
2. To turn the instrument off, open the battery compartment. Many
individuals use their fingernail to pull it open.
3. Whenever you are not using the instrument, remember to turn it off
to stop battery consumption
SmartStart
SmartStart allows you to insert the instrument in your ear without
the hearing instrument squealing. It delays the switch-on time by 10
seconds after closing the battery compartment. A beep each second is
presented during this time.
Insertion of the Hearing Instrument
To insert the hearing instrument into your ear:
1. Hold the instrument with your thumb and forefin-
ger (as shown), either above and below or on the
sides (as illustrated)
2. Place the sound outlet portion into your ear canal
3. Insert the instrument into your ear canal
Note:
It may be helpful to pull your ear up and outward,
with your opposite hand, while inserting.
By experimenting, you may find a method that is easier for you.
When properly inserted, the instrument should fit comfortably and
tightly in your ear. It is important that the custom shell fits correctly
into your ear. If the hearing instrument irritates your ear in any way
please contact your hearing care professional to have the custom
shell modified. You should never attempt to modify the shape of the
custom shell yourself.
Tip
Opening and closing your mouth can ease insertion.
8 9

Volume Control on MC (optional)
Your ReSound AzureTM AZ20 hearing instruments have an optional vol-
ume control. When using the instrument, you can increase the volume
by turning the volume control forward (towards your face when you are
wearing the instrument) and reduce volume by turning it backward.
For each volume step, you will hear a “beep” signal indicating the change.
The loudness of the “beeps” will increase as you turn the volume up and
decrease as you turn it down. If you reach the upper or lower limit of the
volume control range, there will be a different type of “beep” signal with a
lower pitch.
Your hearing care professional may have activated a function in the
hearing instrument enabling the instrument to learn how you adjust
the volume control in different listening environments. As it learns your
volume preferences, the instrument eventually changes the volume for
you automatically. This function can be turned off or reset by your hear-
ing care professional.
Removing the Hearing Instrument
To remove the hearing instrument, simply pull the removal cord with
your thumb and forefinger and pull outward. Consult your hearing care
professional if you have difficulty removing the hearing instrument.
10 11

Programme Selector (Standard on AZ10-B/AZ10-BP and
optional on AZ20/AZ20-P)
You can have up to four different programmes on your hearing instru-
ment. The selection of programmes can be changed by your hearing
care professional.
1. You can switch between programmes by pushing the programme
selector once
2. You will then hear one or more “beeps”. The number of beeps indi-
cates which programme you have selected
3. You can always return to programme 1 by turning your instrument
off and then on again, or by placing it in stand-by mode and then
returning to its operating mode
Your Programme Environments:
(to be completed together your hearing care professional):
Programme Description of when to use
1
2
3
4
Stand-by Function
In stand-by mode, the hearing instrument will not process sound
or deliver an acoustic signal to the ear. When in this mode, a small
amount of power will be used. To put the instrument in stand-by
mode, hold down the programme selector for 5 seconds. You will hear
a series of beeps and the device will be in stand-by mode. To return to
standard mode, press the programme selector once. This can only be
done after at least 5 seconds in the stand-by mode.
12 13

Telephone Use
You can use the telephone with your hearing instruments. Using the
telephone while using your hearing instruments may require some
practice.
On occasion, you may notice a whistling (feedback) when the tele-
phone is held close to the hearing instrument. To reduce the potential
for this problem, your hearing instrument is equipped with an adap-
tive digital feedback suppression system (Stabilizer DFS) which allows
for use of the telephone while greatly reducing the risk of feedback.
Hold the phone close to the hearing instrument, but not directly on it.
If there is feedback, it may take a few seconds for the instrument to
adapt and eliminate it
Cellular phone
If you use a cellular phone you may experience a buzzing or clicking
noise. This is caused by the strong signal of the cellular phone.
Consult with your hearing care professional for options to improve
the sound quality
14 15

Low Battery Warning
Your hearing care professional can activate a Low Battery Warning
function in your hearing instruments. When the battery voltage/power
decreases to a certain level, the instrument will emit five soft beeping
signals. This sequence will continue every five minutes until the instru-
ment automatically switches off. It is recommended that you keep a
spare battery on hand.
Changing the Battery
1. Open the battery compartment completely
by using your fingernail
2. After removing the old battery, insert the
new one
3. Always use Zinc-Air size 10A
It is important to insert the battery with
the positive side in the correct position.
The battery door has a + marking to help determine correct insertion.
Tip
Removing the battery when you are not wearing the instrument for a
longer period will help prevent corrosion of the battery contacts.
Maintenance
Daily Maintenance
It is important to keep your hearing instrument clean and dry every
day. To clean the instrument, use a soft cloth. If the instrument has
been exposed to high humidity or perspiration, use a drying kit that is
available from your hearing care professional.
To avoid the need for repairs:
1. Never immerse the instrument in water or other liquids since this
may cause permanent damage to the hearing instrument
2. Protect your hearing instrument from rough handling, and avoid
dropping it on hard surfaces or floors
3. Do not leave the instrument in or near direct heat or sunlight since
excessive heat can damage the instrument or deform the casing
16 17

Cleaning and Replacing the Sound Filters
Cleaning the Microphone Sound Inlet
For proper function of the microphone, it is important to clean the
sound inlet to remove dust or other sound-disturbing debris. The soft
brush, provided with your hearing instrument, can be used for this
purpose. Your hearing care professional can instruct you on how to
properly use this tool.
Changing the Sound Outlet Filter/Cleaning the Sound Outlet
Your ReSound AzureTM hearing instrument may be equipped with a
sound outlet filter (consult your hearing care professional). This filter is
located at the end of the sound outlet and prevents debris from getting
into the hearing instrument. If the hearing instrument seems to have
lost power, and changing the battery does not help, the filter may be
blocked, and needs to be changed. Your hearing care professional can
instruct you on how to change the filter.
If your hearing instrument does not have a filter, ear wax and/or other de-
bris may accumulate in the sound channel. The cleaning loop, provided
with your hearing instrument, can be used to remove this material. Your
hearing care professional can instruct you on how to properly use this
tool. When using this tool, be careful not to damage or pull the tubing
placed at the opening of the sound outlet. If this is pulled out, the hear-
ing instrument may need to be returned for repair.
General Precautions
1. Do not leave your hearing instrument in the sun, near an open fire or
in a hot, parked car
2. Do not wear your instrument while showering, swimming, in heavy
rain or in a moist atmosphere such as steam bath or sauna
3. Should your hearing instrument become wet or moist, use the
drying kit that your hearing care professional has recommended.
Do not place the hearing instrument in a very warm place to
remove moisture (for example, the oven or use a hair dryer).
Direct or indirect heat can damage the instrument.
4. Remove your hearing instrument when applying such things as
cosmetics, perfume, aftershave, hair spray, and suntan lotion.
These might get into the instrument and cause damage.
18 19

General Warnings
1. Consult a physician if you discover a foreign object in your ear canal,
if you experience skin irritation or if excessive ear wax accumulates
with the use of the hearing instrument
2. Different types of radiation, e.g. from NMR, MRI or CT scanners, may
damage the hearing instrument. Therefore, do not wear the hearing
instrument during these or other corresponding scanning procedu-
res. Other types of radiation (burglar alarms, room surveillance sys-
tems, radio equipment, mobile telephones, etc) contain less energy
and will not damage the hearing instrument They could, however,
momentarily affect the sound quality or create strange sounds from
the hearing instruments
3. Do not wear the hearing instrument in mines or other explosive
areas, unless those areas are certified for hearing instrument use
4. Do not allow others to use your hearing instrument. It may cause
permanent damage to their hearing
5. Hearing instrument usage by children or mentally challenged
persons should be supervised at all times
6. Hearing instruments should be used only as prescribed by your
hearing care professional. Incorrect use may result in sudden and
permanent hearing loss
Battery Warning Information
1. Keep batteries away from children and mentally challenged persons
2. Batteries can be harmful if swallowed. If you do, seek medical help
immediately
3. Do NOT attempt to recharge batteries which are not specifically
designated rechargeable as they may leak or explode
4. Do NOT attempt to dispose batteries by burning them
5. Replace spent batteries, and do not leave them in the instrument
for a prolonged period. If your hearing instrument is equipped with
a low battery warning feature, replace battery immediately after
low battery warning is reached
6. Used batteries can be harmful to the environment. Please dispose
of them according to local regulations or return them to your hear-
ing care professional.
20 21

Repairs
If your ReSound hearing instrument malfunctions it must be repaired
by a qualified technician. Do not attempt to open the case of the hear-
ing instrument since this will invalidate the warranty. If your hearing
instrument requires service, please contact your hearing care profes-
sional for assistance.
Technical Data
Maximum Output (2cc Coupler / IEC 60118-7)
AZ10 108 dB SPL (Typical)
AZ10-P 113 dB SPL (Typical)
AZ10-B 108 dB SPL (Typical)
AZ10-BP 114 dB SPL (Typical)
AZ20 108 dB SPL (Typical)
AZ20-P 113 dB SPL (Typical)
22 23

24 25
Troubleshooting Guide
SYMPTOM CAUSE
No sound • Not turned on
• Dead battery
• Battery improperly inserted
• Blocked sound outlet filter
Not loud enough • Change in hearing
• Excessive ear wax
• Blocked sound outlet filter
• Volume set too low
Squealing • Instrument not inserted correctly
• Dual Stabilizer II needs re-initialization
• Build-up of earwax
• Instrument settings not optimal
Sound not clear or • Weak battery
distorted • Hearing instrument damaged
• Hearing instrument settings not optimal
If there are any other problems not mentioned in this guide,
please contact your hearing care professional.
POSSIBLE REMEDY
• Turn on by closing the battery door
• Replace battery
• Insert battery properly
• Change filter or consult your hearing care professional
• Reinsert carefully
• Consult your physician
• Change filter or consult your hearing care professional
• Consult your hearing care professional
• Remove and reinsert
• Consult your hearing care professional
• Consult your physician
• Consult your hearing care professional
• Replace battery
• Consult your hearing care professional
• Consult your hearing care professional

Key Word Index
Adjusting to the hearing instrument ..............................6
Battery change ....................................................16
Battery compartment ..............................................4
Cerumen/earwax ..................................................24
Cleaning the instrument ..........................................17
Inserting the hearing instrument..................................9
Low battery warning ..............................................16
Maintenance.......................................................17
On/off switch .......................................................8
Precautions........................................................19
Programme Selector ..............................................12
Removing the hearing instrument................................11
Repairs.............................................................22
Sound disappeared................................................24
Sound outlet filter .................................................18
Stand-by mode ....................................................13
Technical data .....................................................23
Telephone use .....................................................14
Troubleshooting guide ............................................24
User operated controls ............................................8
Warnings ..........................................................19
Whistles ...........................................................24
26 27
Faceplate/Electronics by: GN ReSound A/S
Any issues relating to the EU Medical Device Directive
93/42/EEC should be directed to GN ReSound A/S.

Worldwide Headquarters
GN ReSound A/S
Lautrupbjerg 7
DK-2750 Ballerup, Denmark
Tel.: [phone]
Fax: [phone]
www.resound.com
United Kingdom
GN ReSound Ltd.
Kirtlington Business Centre
Portway
Kirtlington
Oxon OX5 3JA
Tel.: [phone]
Fax: [phone]
www.gnresound.co.uk
Australia
GN ReSound Pty. Ltd.
Unit R1 Regents Park Estate
391 Park Road
Regents Park NSW 2143
Tel.: (free) 1800 658 955
Fax: [phone]
www.gnresound.com.au
New Zealand
GN ReSound (NZ) Ltd.
12 Parkway Drive
Mairangi Bay
Auckland
Tel.: (free) 0800 900 126
Fax: (free) 0800 007 695
www.gnresound.co.nz
15958100-GB-12.01 Rev.B