ReSound OMNIA RU9ITC-DWC-LP User manual

resound.com
ReSound OMNIA
User guide
ReSound Custom hearing aids, Rechargeable

Hearing aid information
Left hearing aid Right hearing aid
Serial number Serial number
Model number Model number
Battery type Rechargeable
Program Beep Description
1 One beep
2 Two beeps
3 Three beeps
4 Four beeps
2Hearing aid information

Table of Contents
Hearing aid information 2
Introduction 5
Getting to know your hearing aid 8
Charging your hearing aids 9
Placing your hearing aids in your ears 11
Removing your hearing aids from your ears 13
Using your hearing aids 14
Advanced options 21
Wireless accessories 24
Cleaning and caring for your hearing aids 28
Tinnitus Management 34
General warnings and cautions 42
Cyber security warnings 46
Troubleshooting 47
Regulatory information 49
Technical specifications 55
Additional information 56
Hearing aid information 3

4Hearing aid information

Introduction
Thank you for choosing ReSound hearing aids. We recommend that you use your hearing aids every day.
NOTE: Read this booklet carefully BEFORE using your hearing aids.
Intended purpose
The hearing aid is intended to compensate for hearing impairment by amplifying and transmitting sound to the
ear.
User profile
•The hearing aid is intended to be used by adults and children 12 years of age or older.
•The hearing aid is intended to be used by lay persons.
•The hearing aid is intended to be fitted by qualified hearing care professionals.
Therapeutic indications
•Sensorineural, conductive or mixed hearing loss.
Contra-indications
A hearing care professional should advise a prospective hearing aid user to consult promptly with a licensed
physician (preferably an ear specialist) before dispensing a hearing aid, if the hearing aid dispenser determines
through inquiry, actual observation, or review of any other available information concerning the prospective user,
that the prospective user has any of the following conditions:
•Visible congenital or traumatic deformity of the ear.
Introduction 5

•History of active drainage from the ear within the previous 90 days.
•History of sudden or rapidly progressive hearing loss within the previous 90 days.
•Acute or chronic dizziness.
•Unilateral hearing loss of sudden or recent onset within the previous 90 days.
•Audiometric air-bone gap equal to or greater than 15dB at 500Hertz (Hz), 1000Hz, and 2000Hz.
•Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
•Pain or discomfort in the ear.
Side effects
If you experience side effects, contact your hearing care professional. Possible side effects from wearing a
hearing aid may be:
•Dizziness
•Tinnitus
•Perceived worsening of hearing loss
•Nausea
•Skin reaction
•Ear wax accumulation
6Introduction

Symbols
WARNING: Points out a situation that
could lead to serious injuries.
Legal manufacturer.
CAUTION: Indicates a situation that
could lead to minor and moderate
injuries.
MD
Medical Device.
NOTE: Advice and tips on how to handle
your hearing aid better.
By prescription only (US).
Follow instructions for use. Complies with ACMA requirements.
Equipment includes an RF transmitter. Complies with IMDA requirements.
Product is a Type B applied part.
UDI
Unique Device Identification.
Date of manufacture.
Do not dispose of your hearing aids and batteries with ordinary household waste. Your hearing aids
and batteries should be disposed of at sites intended for electronic waste or returned to your hearing
care professional for safe disposal.
Please ask your local hearing care professional concerning disposal of your hearing aid.
NOTE: There may be specific regulations in your country.
Introduction 7

Getting to know your hearing aid
Front view ITC model ITEmodel
1. Microphone sound inlets
2. LED green indicator light. Off during
normal use. (See page 14)
3. Push button
4. Filter ring
5. Faceplate
6. Vent
1
2
3
4
5
6
1
3
4
56
1
21
Side view
5. Faceplate
7. Wax filter
•Product data (including the hearing aid's serial number) and colour
marking for left or right hearing aid respectively are printed on the side of
the shell (not shown here).
•If ordered with your hearing aid, a pull-out wire for easy removal (not
shown here) has been fastened to the shell of the hearing aid.
57
8Getting to know your hearing aid

Charging your hearing aids
We recommend that you fully charge your hearing aids before using them. This is just a precaution to make sure
that you don't run out of power unexpectedly. To learn how to charge your hearing aids, please consult the user
guide for your hearing aid charger.
NOTE: First time the hearing aids are placed in the charger, they may whistle briefly when the charger is
turned on. This is normal.
Battery warnings
WARNING:
•Rechargeable hearing aids are supported by a non-removable rechargeable lithium-ion battery cell.
Exposure or ingestion can be seriously harmful.
•Never put your rechargeable hearing aid in your mouth.
•Keep your rechargeable hearing aid away from pets, children and people with cognitive, intellectual or
mental health challenges.
•Never swallow lithium-ion batteries nor place them inside any part of the body, as this may lead to fatal
injuries in two hours or less. If a lithium-ion battery is swallowed or placed inside any part of the body,
or if a rechargeable hearing aid is swallowed, seek immediate medical attention.
•If the outer casing of your rechargeable hearing aid is broken, the rechargeable batteries inside may
leak. In this case, do not attempt to use the hearing aid – contact your hearing care professional.
Charging your hearing aids 9

•Battery leakage can cause chemical burns. If you get exposed to battery leakage material, rinse
immediately with warm water. If you get chemical burns, redness or skin irritation from battery leakage,
seek medical attention.
•Batteries are harmful for the environment. Therefore, never try to burn them – dispose of your used
rechargeable hearing aids according to your country’s regulations or return them to your hearing care
professional.
•Charging your hearing aids at ambient temperatures over +30°C (86°F) may make your hearing aids
dangerously hot and lead to extended charging times.
•For safety reasons, use only the charger provided with your hearing aid.
•When traveling, consult your airline about any rules for transportation of your hearing aid and charger.
CAUTION: During charging, your hearing aids may reach temperatures up to 43°C (109°F).
Low battery alert
When the batteries are low on power, the volume in your hearing aids will momentarily reduce and a melody will
play every 15minutes until there is no more power - then your hearing aids will turn off.
10 Charging your hearing aids

Placing your hearing aids in your ears
How to tell left from right
Left hearing aid (blue marking on shell) Right hearing aid (red marking on shell)
NOTE: Your hearing aids are made to fit exactly into your left and your right ear respectively. So each of
them will only fit correctly to the ear it is made for.
CAUTION: If you have two hearing aids, they may be programmed differently. Do not swap them as this
could damage your hearing.
Placing your hearing aids in your ears 11

Inserting the hearing aids
Your hearing aids are placed in the charger in such a way that it should be
easy to remove them from the charger and insert them in the ear in one
movement. When the hearing aid sits in the ear, the vent opening should be
located in the notch just above your earlobe.
It may be helpful to pull your ear up and outward with your opposite hand
during insertion.
1. Hold the hearing aid between your thumb and index finger.
2. Insert the hearing aid into your ear canal:
Place the sound outlet portion into your ear canal. Turn the top part of the
hearing aid gently backwards and forwards so that it tucks behind the fold
of skin above your ear canal.
3. Check that the vent opening is in the notch just above your earlobe.
By experimenting, you may discover an easier method. With proper
insertion, hearing aids should fit snugly but comfortably.
CAUTION: Never attempt to modify the shape of the hearing aid
yourself.
12 Placing your hearing aids in your ears

Removing your hearing aids from your ears
1. Hold the edges of the hearing aid with your
thumb and index finger. Pull out and
slightly upward, while slightly rotating your
hand forward.
If your hearing aid has a pull-out wire, pull
at the wire to remove the hearing aid.
2. Wipe your hearing aids to remove any debris.
3. If you are not going to use the hearing aids now, either charge the hearing aids:
a. Check that your hearing aid charger is connected to a power outlet.
b. Then place the hearing aids in the charger and close the lid to start charging.
See the user guide for your charger.
Or: Turn off the hearing aids. See "Turning your hearing aids on and off", page 14.
Removing your hearing aids from your ears 13

Using your hearing aids
Turning your hearing aids on and off
Automatic mute function while charging
When you take off your hearing aids, place them in the charger to charge. Ensure that the charger is plugged in
(LED on back will light up).
When you close the lid, the hearing aids will be muted (so as not to whistle) and charging will begin. You can see
the charging status on the front LEDs.
When you remove the hearing aids from the powered on charger, they will beep. This indicates that the hearing
aids are turning on, but still muted for a short while, so they don’t whistle while you put them in your ears. If
requested, your hearing care professional can remove this function.
Your hearing aids always start in program1 at the pre-set volume.
NOTE: If the charger is disconnected during use, the hearing aids in the charger will turn off.
14 Using your hearing aids

To manually turn your hearing aid ON:
Push and hold the button on the hearing aid for at least 4 seconds.
The LED will light up for two seconds and the hearing aid turns on.
Your hearing aids always start in program1 at the pre-set volume.
To manually turn your hearing aid OFF:
Push and hold the button on the hearing aid for at least 4 seconds.
The LED will emit 3 quick flashes and the hearing aid turns off.
For all other functions, see the section "Using the push button".
Explanation of indicator lights on the hearing aid
•One 2-second green blink: The hearing aid turns on and is in
operating mode.
•Three 1-second green blinks: The hearing aid turns off.
Explanation of indicator lights on the front of the charger
NOTE: Each hearing aid has its own LED indicator.
•Green indicator light pulsates on and off: The hearing aid is recharging.
(To charge: hearing aids must be place correctly in the charger, the lid must be closed, and the charger must
be powered on.)
•Constant green indicator light: The hearing aid is fully charged.
•Fast blinking: Error. See the charger user guide.
Explanation of indicator lights on the back of the charger
•Constant green indicator light: The charger is plugged in and ready to charge.
Using your hearing aids 15

Adjusting the volume
Your hearing aid automatically adjusts the volume depending on your listening situation.
You can also adjust the volume by means of a ReSound remote control or the ReSound Smart 3D™ app.
(Optional).
When you change the volume, the hearing aid responds with a beep. When you reach the upper or lower limits,
the hearing aid responds with a low-pitched beep.
NOTE:
•If you have two hearing aids with the Synchronised Volume Control function enabled, volume control
adjustments to one hearing aid automatically repeat in the second hearing aid. When you change the
volume in one of the hearing aids, it responds with one or more beeps. A beep in the second hearing
aid follows.
Listening programs
Your hearing care professional can activate one or more listening programs in your hearing aids. These
programs can help you in specific situations. Ask your hearing care professional about which programs could be
useful for you.
16 Using your hearing aids

Programs Use
All-Around The best option if you want only one program.
Front Focus/Ultra Focus For use in very noisy places
(more focused than the Restaurant program).
Restaurant For use in noisy places such as restaurants and social
gatherings.
Music For listening to music.
Acoustic phone A special program for phone conversations.
Outdoor For outdoor use (to reduce wind noise).
Apps
We have an app that you can use to control our advanced hearing aid models. You can use the app to adjust the
volume, change programs and stream from another device. See "Advanced options", page 21.
Using your hearing aids 17

Using the push button
Changing programs
•Push the button briefly to switch from one program to the next.
You will hear one or more beeps. The number of beeps indicates which
program you have selected.
NOTE: If you have two hearing aids with synchronisation enabled, a
change of program on one hearing aid automatically applies to the
second hearing aid as well. The same number of beeps will then sound
in the second hearing aid.
Turning your hearing aids OFF and ON
See "Using your hearing aids", page 14.
When you turn the hearing aids off and on again, they always start up in program 1 and your pre-set volume level.
Customising the button actions
If you want to be able to adjust the volume on the hearing aids, the push button on one hearing aid can be set to
reduce the volume, and the button on the other hearing aid can be set to increase the volume. Any increase or
decrease made on one hearing aid will also apply to the other to ensure the volume is the same in both hearing
aids.
Your hearing care professional can change the default settings and fill in the table below to record the new
settings:
18 Using your hearing aids

Button action Default setting New setting
Short press, left hearing aid Change program
Short press, right hearing aid Change program
Long press (maximum 2 seconds) Activate paired wireless device
Long press (at least 4 seconds) Turn hearing aid OFF or ON
Using the ReSound Remote Control 2 or the ReSound Smart 3D™ app
Alternatively, you can control your hearing aids by means of the ReSound Remote Control 2, or you can use the
ReSound Smart 3D™ app to control your hearing aids from a mobile device.
This allows you to adjust the volume, change program and stream from another device. See also "Advanced
options", page 21.
Using a telephone
Your hearing aid allows you to use your telephone as you normally do. Finding the optimal position for holding the
phone may require practice.
The following suggestions may be helpful:
1. Hold the telephone up to your ear canal as usual.
2. If you hear whistling, try holding the telephone in the same position for a few seconds. The hearing aid may be
able to cancel the whistling.
3. You can also try holding the telephone slightly away from the ear.
Using your hearing aids 19

NOTE:
•If you have a mobile device, you can pair it to connect directly to your hearing aids. See "Advanced
options", page 21.
•If you find it difficult to get a good result while using your mobile phone, your hearing care professional
can give you advice on available wireless accessories to enhance listening capabilities. See also
"Wireless accessories", page 24.
•Depending on your needs, your hearing care professional may activate a function specifically for
telephone use.
Mobile phones
Your hearing aids comply with the most stringent Standards of International Electromagnetic Compatibility. Any
degree of disturbance can be due to the nature of your particular mobile phone or of your wireless telephone
service provider.
20 Using your hearing aids