ResponseNow IN THE HOME User manual
IN THE HOME •!QUICK REFERENCE GUIDE
!
STEP 1: LOCATION, LOCATION, LOCATION
The unit is ready for action as soon as it’s setup, but first you’ll need to find a spot for it. Ideally,
the console is located in a central part of your home so that it is easy to hear throughout. For
successful setup, you’ll need a location with:
• Active home phone service (near a wall jack or modem / router).
• A power outlet not controlled by a wall switch (don’t want to accidentally shut it off!)
STEP 2: POWERING UP
Plug A/C power cord included in the shipment into back of unit. The console will turn on.
In The Home has a backup battery (in case you ever lose power) that can run for 72 hours. There
may be a rubber cap covering the switch; remove and turn to ON. Please note it may take 2-3
days to fully charge. Power light will flash during this time and will go solid when fully charged.
STEP 3: THE PHONE LINE (MOST IMPORTANT STEP)
Plug one end of the phone line that came with In The Home into the port marked LINE. Plug the
other end of that line into your wall jack or modem/router.
• May require disconnecting your home phone if it’s connected at this location.
• Do NOT use the TEL port yet.
!
IF your phone is connected at this location use your current phone line to connect phone with the
port marked TEL. Unit will act as a splitter so that your phone is functioning just like normal.
Speaker
Help button (press for help!)
Alarm light
Power light
Reset button
Microphone
Phone jack (marked “TEL”)
Line jack (marked “LINE”)
Power jack (plug in A/C power here)
Battery switch!
(turn to ON)
Programming port !
(do not use)
TEL PORT
LINE PORT
IN THE HOME •!QUICK REFERENCE GUIDE
STEP 4: CALLING FOR HELP & TESTING
Unit is now powered on and connected to an active phone line. It’s time to test!!
1) Press pendant or console help button. Alarm light will begin flashing
showing that console is in alarm and dialing into monitoring center.
• You’ll be connected within 30-60 seconds and alarm light will turn solid.
Operator will greet you by name asking if you need help. In a real
emergency this is when you would ask for emergency assistance. Operator
will remain on line until help arrives.
• When testing, let the operator know you are OK. For confirmation
purposes verify the name and address the operator has is accurate.
If unable to communicate with you through the In The Home’s speaker and microphone, the
operator will call any home phone numbers listed for you. Call will be from 801.781.6101.
Please answer this call if able and follow their instructions.
QUICK FACTS & TIPS
•If the system beeps for several minutes without reaching an operator, you are most
likely not connected to an active phone line. Check to see that a phone line runs from
the LINE port to the wall jack or modem / router. The most common mistake is
to have it in the TEL port instead.
•Ensure the A/C adapter is plugged into an outlet not controlled by a wall switch.
•If unit is plugged in but green power light does not turn on, try another outlet.
•Pendant is shower-safe but please avoid submerging in water.
•Console’s green power light should be solid most of the time indicating a full
backup battery is present. However, it will flash / blink to indicate various
trouble conditions like: disconnected phone line, backup battery charging, A/C
power failure (usually means it’s unplugged from wall), or low pendant battery.
•In the event of a low pendant battery, we will automatically contact you and
replace for free.
•If you send in an accidental alarm, do not worry! You are not charged anything
extra. Simply let the unit connect to the operator and then tell the operator you are OK. Please
note that while pressing the green Reset button will disconnect the console from the line, the
signal will have likely already been received by the operator. They will then call you to verify
that everything is fine.
•Your pendant typically arrives as a lanyard but can also be worn on a wristband (also included).
Use the metal tool found in the pendant box with the wristband. It will help you remove the
small metal clips that secure the pendant to the wristband or lanyard piece.
•This system requires standard analog telephone service. Voice Over Internet (VoIP) may not be
compatible. If you do not have analog telephone service, please contact us at 866.795.4321.
•This equipment is the property of ResponseNow Medical Alert Systems and will need to be
returned when service is cancelled.
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