Ricoh Pro C550EX Operating instructions

When the Machine Does Not Operate As Wanted
Troubleshooting When Using the Copy/Document Server Function
Adding Paper, Toner and Staples
Clearing Misfeeds
Remarks
1
2
3
4
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information
in "About This Machine" before using the machine.
5
Troubleshooting
Operating Instructions
Printed in Japan
Operating Instructions Troubleshooting
D079-7505EN USA
Type for Pro C550EX
Type for Pro C700EX
D0797505
Operating Instructions Troubleshooting

Copyright ©2008
Trademarks
Microsoft®, Windows®, Windows Server®, and Windows Vista®are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
Adobe, Acrobat, Acrobat Reader, and Reader are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
Apple
®
, Bonjour
®
, Macintosh
®
, and Mac OS
®
are registered trademarks of Apple Inc.
UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.
Other product names used herein are for identification purposes only and might be trademarks of their respective
companies. We disclaim any and all rights to those marks.
The proper names of the Windows operating systems are as follows:
* The product names of Windows 2000 are as follows:
Microsoft®Windows®2000 Professional
Microsoft®Windows®2000 Server
Microsoft®Windows®2000 Advanced Server
* The product names of Windows XP are as follows:
Microsoft®Windows®XP Professional
Microsoft®Windows®XP Home Edition
Microsoft®Windows®XP Media Center Edition
Microsoft®Windows®XP Tablet PC Edition
* The product names of Windows Vista are as follows:
Microsoft®Windows Vista®Ultimate
Microsoft®Windows Vista®Enterprise
Microsoft®Windows Vista®Business
Microsoft®Windows Vista®Home Premium
Microsoft®Windows Vista®Home Basic
* The product names of Windows Server 2003 are as follows:
Microsoft®Windows Server®2003 Standard Edition
Microsoft®Windows Server®2003 Enterprise Edition
Microsoft®Windows Server®2003 Web Edition
Microsoft®Windows Server®2003 Datacenter Edition
* The product names of Windows Server 2003 R2 are as follows:
Microsoft®Windows Server®2003 R2 Standard Edition
Microsoft®Windows Server®2003 R2 Enterprise Edition
Microsoft®Windows Server®2003 R2 Datacenter Edition
* The product names of Windows Server 2008 are as follows:
Microsoft®Windows Server®2008 Standard
Microsoft®Windows Server®2008 Enterprise
Microsoft®Windows Server®2008 Datacenter
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and
benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.
Important
Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct,
indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
Notes:
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please contact your local dealer.
Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.
Caution:
Use of controls or adjustments or performance of procedures other than those specified in this manual might result
in hazardous radiation exposure.
Notes:
The model names of the machines do not appear in the following pages. Check the type of your machine before
reading this manual. (For details, see "Machine Types", About This Machine.)
Type 1: Pro C550EX
Type 2: Pro C700EX
Certain types might not be available in some countries. For details, please contact your local dealer.
Two kinds of size notation are employed in this manual. With this machine refer to the inch version.
For good copy quality, the supplier recommends that you use genuine toner from the supplier.
The supplier shall not be responsible for any damage or expense that might result from the use of parts other than
genuine parts from the supplier with your office products.
Power Source
Type 1: 120V, 60Hz, 16A or more
Type 2: 208-240V, 60Hz, 12A or more
Please be sure to connect the power cord to a power source as above. For details about power source, see p.169
"Power Connection".

Manuals for This Machine
Refer to the manuals that are relevant to what you want to do with the machine.
• Media differ according to manual.
• The printed and electronic versions of a manual have the same contents.
• Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files.
• A Web browser must be installed in order to view the html manuals.
About This Machine
Be sure to read the Safety Information in this manual before using the machine.
This manual provides an introduction to the functions of the machine. It also explains the control panel,
preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs
provided.
Troubleshooting
Provides a guide to solving common problems, and explains how to replace paper, toner, staples,
and other consumables. Also refer to this manual for explanations on where to put the machine and
how to maintain it.
Copy/ Document Server Reference
Explains Copier and Document Server functions and operations. Also refer to this manual for
explanations on how to place originals.
Network Guide
Explains how to configure and operate the machine in a network environment, and use the software
provided.
General Settings Guide
Explains User Tools settings, and Address Book procedures such as registering user codes. Also refer
to this manual for explanations on how to connect the machine.
Security Reference
This manual is for administrators of the machine. It explains security functions that you can use to
prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced
security, we recommend that you first make the following settings:
• Install the Device Certificate.
• Enable SSL (Secure Sockets Layer) Encryption.
• Change the user name and password of the administrator using Web Image Monitor.
For details, see “Setting Up the Machine”, Security Reference.
1

Be sure to read this manual when setting the enhanced security functions, or user and administrator
authentication.
Information
Contains general notes on the machine, and information about the trademarks of product names used
in the manuals.
• Manuals provided are specific to machine types.
• In addition to the above, manuals are also provided for the Printer functions.
2

TABLE OF CONTENTS
Manuals for This Machine.................................................................................................................................1
How to Read This Manual.................................................................................................................................5
Symbols...........................................................................................................................................................5
Names of Major Options..............................................................................................................................5
1. When the Machine Does Not Operate As Wanted
Indicators.............................................................................................................................................................7
Panel Tone...........................................................................................................................................................8
Checking Machine Status and Settings............................................................................................................9
Maintenance....................................................................................................................................................12
Adjusting the Color Registration.................................................................................................................12
Auto Color Calibration................................................................................................................................13
When an Indicator to the Right of a Function Key Is Lit.................................................................................16
When You Have Problems Operating the Machine.....................................................................................18
When a Job Is Not Performed.........................................................................................................................22
2. Troubleshooting When Using the Copy/Document Server Function
Messages Displayed When Using the Copy/Document Server Function..................................................25
When You Cannot Make Clear Copies.........................................................................................................29
When You Cannot Make Copies As Wanted...............................................................................................32
Display during Connect Copy....................................................................................................................38
If Connect Copy Is Canceled......................................................................................................................38
If You Cannot Exit from Connect Copy......................................................................................................39
When Memory Is Full..................................................................................................................................40
3. Adding Paper, Toner and Staples
Loading Paper..................................................................................................................................................43
Loading Paper into Tray 1 (Tandem Tray).................................................................................................43
Loading Paper into the A3/11 × 17 Tray Unit.........................................................................................45
Loading Paper into Tray 2 and 3...............................................................................................................45
Loading Paper into the Large Capacity Tray.............................................................................................46
Loading Paper into the Wide Large Capacity Tray..................................................................................48
Loading Paper into the Interposer..............................................................................................................48
Loading Paper into the Twin Interposer......................................................................................................50
Orientation-Fixed Paper or Two-Sided Paper...........................................................................................51
Changing the Paper Size.................................................................................................................................53
3

Changing the Paper Size in Tray 2 and 3.................................................................................................53
Changing the Paper Size in the Wide Large Capacity Tray....................................................................58
Changing to a Size That Is Not Automatically Detected..........................................................................62
Adding Toner....................................................................................................................................................64
Replacing Toner...........................................................................................................................................65
Used Toner...................................................................................................................................................66
Adding Staples.................................................................................................................................................67
Finisher SR4010..........................................................................................................................................67
Finisher SR4020..........................................................................................................................................68
Finisher SR4020 (Saddle Stitch).................................................................................................................68
Finisher SR5000..........................................................................................................................................69
4. Clearing Misfeeds
Removing Jammed Paper................................................................................................................................71
Locating Jammed Paper..............................................................................................................................71
Removing Jammed Paper............................................................................................................................73
When Z-folded Paper Is Not Properly Aligned.........................................................................................91
Removing Jammed Staples..............................................................................................................................92
Finisher SR4010..........................................................................................................................................92
Finisher SR4020..........................................................................................................................................93
Finisher SR4020 (Saddle Stitch).................................................................................................................94
Finisher SR5000..........................................................................................................................................95
Removing Punch Waste...................................................................................................................................97
Finisher SR4020..........................................................................................................................................97
Finisher SR5000..........................................................................................................................................98
5. Remarks
Where to Put Your Machine.........................................................................................................................101
Machine Environment...............................................................................................................................101
Power Connection.....................................................................................................................................103
Maintaining Your Machine...........................................................................................................................105
Cleaning the Exposure Glass...................................................................................................................105
Cleaning the Auto Document Feeder.......................................................................................................105
INDEX...........................................................................................................................................................107
4

How to Read This Manual
Symbols
This manual uses the following symbols:
Indicates important safety notes.
Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found
in the “Safety Information” section of About This Machine.
Indicates important safety notes.
Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be
sure to read these notes. They can be found in the “Safety Information” section of About This Machine.
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[ ]
Indicates the names of keys that appear on the machine's display panel.
[ ]
Indicates the names of keys on the machine's control panel.
Names of Major Options
Major options of this machine are referred to as follows in this manual:
• Auto Document Feeder ADF
• Large Capacity Tray LCT
5

6

1. When the Machine Does Not Operate
As Wanted
This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine.
Indicators
This section describes the indicators displayed when the machine requires the user to remove misfed paper,
to add paper or to perform other procedures.
Indicator Status
: Misfeed indicator Appears when a misfeed occurs.
See p.71 "Removing Jammed Paper".
: Load Paper indicator Appears when paper runs out.
See p.43 "Loading Paper".
: Add Toner indicator Appears when toner runs out.
See p.64 "Adding Toner".
: Add Staple indicator Appears when staples run out.
See p.67 "Adding Staples".
: Waste Toner Full indicator Appears when the waste toner bottle is full.
Contact your sales or service representative.
: Empty Hole Punch Receptacle
indicator
Appears when the hole punch receptacle is full.
See p.97 "Removing Punch Waste".
: Service Call indicator Appears when the machine is malfunctioning or requires
maintenance.
: Open Cover indicator Appears when the front cover, etc., is open.
7
1

Panel Tone
The following table describes the meaning of the various beep patterns that the machine produces to alert
users about left originals and other machine conditions.
Beep pattern Meaning Cause
Single short beep. Panel/screen input
accepted.
A control panel or screen key was
pressed.
Short, then long beep. Panel/screen input rejected. An invalid key was pressed on the
control panel or screen, or the entered
password was incorrect.
Single long beep. Job completed successfully. A Copier/Document Server Features
job has finished.
Two long beeps. Machine has warmed up. After cooling or being switched on, the
machine has fully warmed up and is
ready for use.
Five long beeps. Soft alert. The initial screen returns when the
machine goes into energy-saving mode
and when simplified display is canceled.
Five long beeps repeated
four times.
Soft alert. An original has been left on the exposure
glass or paper is empty.
Five short beeps repeated
five times.
Strong alert. The machine requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
• Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam
or toner request, if the machine's covers are opened and closed repeatedly within a short space of
time, the beep alert might continue, even after normal status has resumed.
• You can select to enable or disable beep alerts. For details about Panel key Sound, see “System
Settings”, General Settings Guide.
1. When the Machine Does Not Operate As Wanted
8
1

Checking Machine Status and Settings
You can check the machine's system status.
Maintenance Info
You can check the following items under [Maintenance Info]:
• [Remaining Toner]
Displays the amount of remaining toner.
• [No Staples]
Displays whether there are staples remaining or not.
• [Punch Receptacle Full]
Displays whether the hole punch receptacle is full.
• [Paper Tray]
Displays the paper type and size loaded in the paper tray.
• [Output Tray Full]
Displays whether the output tray is overloaded.
• [Original Misfeed]
Displays state of and solutions for original misfeeds.
• [Paper Misfeed]
Displays state of and solutions for paper jams.
• [Cover Open]
Indicates whether front cover, duplex unit, etc., is open.
Data Storage
You can check the following items under [Data Storage]:
• [HDD Remaining Memory]
Displays the amount of available hard disk drive memory.
• [HDD File(s)]
Displays the total number of jobs stored in the hard disk drive.
• [Memory Erase Status]
Displays the state of the memory data.
Machine Address Info
You can check the following items under [Machine Address Info]:
• [SIP User Name]
Displays the machine's SIP user name.
Checking Machine Status and Settings
9
1

• [Machine IPv4 Address]
Displays the machine's IPv4 address.
• [Machine IPv6 Address]
Displays the machine's IPv6 address.
Inquiry
You can check the following items under [Inquiry]:
• [Machine Repairs]
Displays the machine number and contact number that are required for service.
• [Sales Representative]
Displays the sales representative's telephone number.
• [Supply Order]
Displays the contact number for placing supply orders.
• [Supply Details]
Displays the name of toner, staples, etc., used on the machine.
1. On the control panel, press [System Status].
2. Press each tab and check the contents.
1. When the Machine Does Not Operate As Wanted
10
1

3. After checking the information, press [Exit]. The previous screen returns.
• [No Staples], [Punch Receptacle Full], [Output Tray Full], [Original Misfeed], [Paper Misfeed], and
[Cover Open] appear on the [Maintenance Info] tab only when these errors occur.
• For details about how to locate and remove misfeeds, see “Removing Jammed Paper”.
• p.71 "Removing Jammed Paper"
Checking Machine Status and Settings
11
1

Maintenance
This section describes how to adjust the color registration and gradation by specifying the settings in
[Maintenance].
Adjusting the Color Registration
When the machine is moved, the Fusing Unit is replaced, or after printing repeatedly for some time,
registration shifting might occur. By performing color registration adjustment, you can maintain optimum
print results.
Color registration
If the color documents show registration shifting, perform automatic color registration.
1. Press the [User Tools / Counter] key.
BTD011S
2. Press [Maintenance].
3. Press [Color Registration].
1. When the Machine Does Not Operate As Wanted
12
1

4. Press [OK].
Auto color registration takes about fifteen to thirty seconds. When it is completed, the display returns
to the color registration menu.
5. When you have made all the settings, press the [User Tools / Counter] key.
The initial display is shown.
Auto Color Calibration
If a certain color is strong or the color of the copy differs from the original, adjust the yellow, magenta,
cyan and black balance.
If " Add Toner" is shown on the display panel, the test pattern cannot be printed.
1. Press the [User Tools / Counter] key.
BTD011S
2. Press [Maintenance].
3. Press [Auto Color Calibration].
4. Press [Start].
When performing the auto color calibration from the copy function, press [Start] under Copier
Function.
Maintenance
13
1

5. Press [Start Printing] and a test pattern will be printed.
6. Place the test pattern on the exposure glass and press [Start Scanning].
The image will be corrected after "Scanning...Please wait." disappears.
• The test pattern will not be read if it is set in the ADF.
• The test pattern will be printed on an A4 , 81/2 × 11 size page. If A4 is not available, A3 or
B4 JIS (Japanese Industrial Standard) will be used. Make sure to check the paper set in the paper
tray.
• Set the test pattern in the following way:
BAZ030S
• Make sure to set the test pattern on the exposure glass, and then 2 or 3 white sheets, same size as
the test pattern, above the test pattern.
1. When the Machine Does Not Operate As Wanted
14
1

Returning to the previous setting
“Previous Setting” means to return to the previous status before any changes.
1. Press [Previous Setting].
When returning the auto color calibration of the copy function, press [Previous Setting] of the Copier
Function.
2. Press [Yes].
The settings return to the previous contents.
Maintenance
15
1

When an Indicator to the Right of a Function Key
Is Lit
When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow
the instructions displayed on the control panel.
BTD012S
If an error occurs in the function you are using, check the message that appears on the control panel, and
then refer to “Messages Displayed” for the relevant function.
Following describe the main reasons the indicator lights up.
Problem Cause Solution
Documents and reports do
not print out.
The paper output tray is full. Remove the prints from the tray.
Documents and reports do
not print out.
There is no paper left. Load paper. See p.43 "Loading
Paper".
An error has occurred. The function whose indicator
is lit is defective.
Record the code number shown on the
display and contact your service
representative. See “Messages
Displayed” of each chapter.
You can use other functions normally.
1. When the Machine Does Not Operate As Wanted
16
1

Problem Cause Solution
The machine is unable to
connect to the network.
A network error has
occurred.
• Check the displayed message and
take an appropriate action. See
“Messages Displayed” of each
chapter.
• Check that the machine is correctly
connected to the network, and that
the machine is correctly set. For
details about how to connect the
network, see “Connecting the
Machine”, General Settings
Guide.
• Contact the network administrator.
• If the indicator is still lit even after
trying to solve the problem as
described here, contact your
service representative.
When an Indicator to the Right of a Function Key Is Lit
17
1

When You Have Problems Operating the
Machine
This section describes common problems and messages.
If other messages appear, follow the instructions displayed.
Problem Cause Solution
Although the copier screen
appears when the machine is
turned on using the main
power switch, it cannot be
switched to another screen by
pressing the [Document
Server] or [fiery driven] key.
Functions other than the
copier function are not yet
ready.
Wait a little longer.
The machine has just been
turned on and the User Tools
screen is displayed, but the
User Tools menu has items
missing.
Functions other than the
copier function are not yet
ready. Time required varies
by function. Functions appear
in the User Tools menu when
they become ready for use.
Wait a little longer.
The operation switch
indicator continues blinking
and does not turn off when
pressed.
This occurs in the following
cases:
• The ADF is open.
• The machine is
communicating with
external equipment.
• The hard disk is active.
• The machine is cooling
down.
Close the ADF, and check if the machine
is communicating with external
equipment.
The display is off. The machine is in Energy
Saver mode.
Press the [Energy Saver] key to cancel
Energy Saver mode.
The display is off. The operation switch is turned
off.
Turn on the operation switch.
Nothing happens when the
operation switch is turned on.
The main power switch is
turned off.
Turn on the main power switch.
1. When the Machine Does Not Operate As Wanted
18
1