Ricoh SP C352dn User manual

For safe and correct use, be sure to read the Safety Information in
Read This First before using the machine.
Troubleshooting
Loading Paper
Getting Started
User Guide

TABLE OF CONTENTS
Manuals for This Machine................................................................................................................................. 3
List of Manuals.................................................................................................................................................... 5
1. Getting Started
Before You Start..................................................................................................................................................7
How to Read the Manuals.............................................................................................................................7
Model-Specific Information...........................................................................................................................8
List of Options................................................................................................................................................. 9
Guide to Names and Functions of Components............................................................................................10
Guide to Components................................................................................................................................. 10
Guide to the Names and Functions of the Control Panel......................................................................... 16
Guide to the Names and Functions of the Control Panel Screen............................................................ 18
Turning On/Off the Power..............................................................................................................................23
Turning On the Power..................................................................................................................................23
Turning Off the Power..................................................................................................................................23
Saving Energy.............................................................................................................................................. 24
Displaying the Printer Configuration Screens Using the Control Panel........................................................27
Monitoring and Configuring the Printer..........................................................................................................28
Using Web Image Monitor.........................................................................................................................28
2. Loading Paper
Paper Loading Procedure................................................................................................................................33
Paper Size Specifications................................................................................................................................ 34
Paper Type Specifications............................................................................................................................... 37
Paper Precautions.............................................................................................................................................39
Loading Paper into Paper Trays......................................................................................................................41
When Loading Paper Larger than A4 or 81/2 × 11................................................................................45
Loading Paper into the Bypass Tray............................................................................................................... 47
Loading Orientation-Fixed Paper or Two-Sided Paper................................................................................ 49
Loading Envelopes...........................................................................................................................................51
Printing on Envelopes with Windows (PCL 6/PostScript 3)..................................................................... 53
Printing on Envelopes with Windows (PCL 5c)..........................................................................................53
Printing on Envelopes with OS X.................................................................................................................54
Paper Settings...................................................................................................................................................56
Specifying a Paper Size.............................................................................................................................. 56
1

Specifying a Paper Type............................................................................................................................. 57
Configuring Envelope Settings Using the Control Panel...........................................................................57
3. Troubleshooting
When a Panel Tone Beeps.............................................................................................................................. 59
When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel.........................60
Indicators...................................................................................................................................................... 60
Checking Printer Status and Settings.......................................................................................................... 60
When the Indicator Lamp for the [Check Status] Key Is Lit or Flashing................................................... 61
If USB Connection Fails................................................................................................................................... 64
When Messages Are Displayed.....................................................................................................................65
Status Messages.......................................................................................................................................... 65
Alert Messages (Displayed on the Control Panel).................................................................................... 66
Alert Messages (Printed on Error Logs and Reports)................................................................................ 72
When You Cannot Print................................................................................................................................... 79
When the Data In Indicator Does Not Light Up or Flash..........................................................................82
Other Printing Problems................................................................................................................................... 83
When You Cannot Print Properly................................................................................................................83
Paper Misfeeds Occur Frequently..............................................................................................................89
Additional Troubleshooting.........................................................................................................................93
The Printed Image is Different from the Image on the Computer............................................................. 97
When Printer Is Not Functioning Properly............................................................................................... 100
When PictBridge Printing Does Not Work...................................................................................................102
Removing Jammed Paper..............................................................................................................................103
Paper Misfeed Message (A1)..................................................................................................................105
Paper Misfeed Message (A2)..................................................................................................................107
Paper Misfeed Message (B).....................................................................................................................109
Paper Misfeed Message (C).................................................................................................................... 111
Paper Misfeed Message (Y).....................................................................................................................113
Paper Misfeed Message (Z).....................................................................................................................115
Trademarks.....................................................................................................................................................118
2

Manuals for This Machine
Read this manual carefully before using this machine.
Refer to the manuals that are relevant to what you want to do with the machine.
• The method for viewing the manual depends on the manual.
• Adobe® Acrobat® Reader®/Adobe Reader must be installed in order to view the manuals as PDF
files.
• A Web browser must be installed in order to view the HTML manuals.
User Guide
Summaries are provided below for the operating instructions regarding the basic usage of this
machine, frequently used functions, and troubleshooting when an error message appears.
Read This First
Before using the machine, be sure to read the "Safety Information" section of this manual. It
describes the regulations and environmental conformance.
Quick Installation Guide
Describes procedures from unpacking the machine to connecting it to a computer.
Operating Instructions
Provides detailed information about the operation of the machine in HTML format. The following
are the main topics of the manual:
• Getting Started
• Setting Up the Printer
• Loading Paper
• Printing
• Configuring and Managing the Printer
• Troubleshooting
• Maintenance and Specifications
Extended Feature Settings
Describes how to configure the extended features using the control panel or Web Image Monitor.
Security Guide
This manual is for administrators of the machine. It explains security functions that you can use to
prevent unauthorized use of the machine, data tampering, or information leakage. For enhanced
security, we recommend that you first:
• Install the Device Certificate.
• Enable SSL (Secure Sockets Layer) Encryption.
3

• Change the user name and password of the administrator using Web Image Monitor.
For details, see "Before Using This Printer", Security Guide.
Be sure to read this manual when configuring the enhanced security functions or user and
administrator authentication.
Driver Installation Guide
Explains how to install and configure the drivers.
4

List of Manuals
Manual Name Printed Manual
Provided
PDF Manual
Provided
HTML Manual
Provided
User Guide No Yes No
Read This First Yes Yes No
Quick Installation Guide Yes Yes No
Operating Instructions No No Yes
Extended Feature Settings No No Yes
Security Guide No No Yes
Driver Installation Guide No Yes No
5

6

1. Getting Started
This section describes the symbols used in the manuals supplied with the printer, available options, and
names and functions of components.
Before You Start
How to Read the Manuals
Symbols used in the manuals
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user
errors.
[ ]
Indicates the names of keys on the machine's display or control panels.
Indicates the key sequence order you should perform using the control panel.
Example:
Select [Host Interface] Press [OK]
(Select [Host Interface], and then press the [OK] key.)
(mainly Europe and Asia)
(mainly North America)
Differences in the functions of Region A and Region B models are indicated by the two symbols. Read
the information indicated by the symbol that corresponds to the region of the model you are using. For
details about which symbol corresponds to the model you are using, see page 8 "Model-Specific
Information".
Disclaimer
Contents of this manual are subject to change without prior notice.
7

In no event will the company be liable for direct, indirect, special, incidental, or consequential damages
as a result of handling or operating the machine.
Notes
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
Some illustrations in this manual might be slightly different from the machine.
About IP addresses
In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are
relevant to the environment you are using.
Model-Specific Information
This section explains how to identify the region to which your printer belongs.
There is a label on the rear of the printer, located in the position shown below. The label contains details
that identify the region to which your printer belongs. Read the label.
DSE925
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your printer.
(mainly Europe and Asia)
If the label contains the following, your printer is a Region A model:
• CODE XXXX -27
• 220–240 V
(mainly North America)
1. Getting Started
8

If the label contains the following, your printer is a Region B model:
• CODE XXXX -17
• 120–127 V
• Dimensions in this manual are given in two measurement units: metric and imperial. If your printer is
a Region A model, refer to the metric units. If your printer is a Region B model, refer to the imperial
units.
List of Options
This section provides a list of options for this printer and the names commonly used in this manual.
Option name Description
Paper Feed Unit TK1230 250-sheet paper feed unit
Paper Feed Unit TK1240 500-sheet paper feed unit
Hard Disk Drive Option Type P12 Hard disk
IEEE 802.11 Interface Unit Type M24 Wireless LAN interface board
IEEE 1284 Interface Board Type M19 IEEE 1284 interface board
USB Device Server Option Type M19 USB device server
Camera Direct Print Card Type P10 Camera direct print card
VM CARD Type P8 VM card
XPS Direct Print Option Type P12 XPS card
PostScript3 Unit Type P12 Adobe PS3 card
Before You Start
9

Guide to Names and Functions of Components
Guide to Components
• Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal
components.
Exterior: Front view
DSE001
9
10
11
5
6
7
8
1
2
3
4
12
13
1. Top cover
Open this cover to replace the toner or black drum unit/color drum units.
2. Standard tray
Output is stacked here with the print side down.
3. Control panel
You can set the display up with your hands. Adjust the angle of it to see clearly.
1. Getting Started
10

DSE250
For details, see page 16 "Guide to the Names and Functions of the Control Panel".
4. Front cover
Open this cover when replacing the waste toner bottle, etc., or removing jammed paper.
Pull the right side lever to open the front cover.
5. Bypass tray
Up to 100 sheets of plain paper can be loaded.
For details about the sizes and types of paper that can be used, see page 34 "Paper Size Specifications"
and page 37 "Paper Type Specifications".
6. Main power switch
Use this switch to turn the power on and off.
Perform the shutdown procedure before turning the power off. For details about how to shut down the printer,
see page 23 "Turning Off the Power".
7. Remaining paper indicator
Indicates the approximate amount of paper remaining in the tray.
8. Standard paper feed tray (Tray 1)
Up to 500 sheets of plain paper can be loaded.
For details about the sizes and types of paper that can be used, see page 34 "Paper Size Specifications"
and page 37 "Paper Type Specifications".
9. Stop fence
Raise the rear fence to prevent A4 or letter-size prints from falling behind the printer.
After using the stop fence, be sure to return it to its original position. The fence may be damaged if it is hit with
something or excessive force is applied.
10. Top cover open lever
Pull this lever upward to open the top cover.
11. Ventilation holes
Prevent overheating.
12. Front cover open lever
Pull this lever to open the front cover.
Guide to Names and Functions of Components
11

13. Paper size dial
Use this dial to specify the paper size. To use a paper size that is not indicated on the paper size dial, set the
dial to " ". If this is the case, set the paper size using the control panel.
Exterior: Rear view
DSE002
1
2
3
5
4
6
7
8
9
10
1. Ventilation holes
Prevent overheating.
2. HDD cover
Remove this cover to install the optional hard disk.
3. Power connector
Connect the power cord to the printer. Insert the other end into an electrical outlet.
4. Cable cover
Remove this cover to install the optional interface units and the SD card, and to connect various cables.
5. Rear cover
Raise this cover and attach the paper tray cover when loading paper larger than A4 or letter size paper.
6. USB port A
Connect external devices such as a digital camera, a card authentication device, etc.
7. USB port B
Use a USB cable to connect the printer to a computer.
8. Ethernet port
Use a network interface cable to connect the printer to a network.
9. Expansion card slots
Remove the cover to install SD cards.
1. Getting Started
12

10. Optional interface board slot
Optional interface boards can be inserted.
Insert an optional wireless LAN interface board, IEEE 1284 interface board or USB device server.
Interior: Front view
1
3
2
4
5
6
7
98
10
DSE926
1. Toner
Loads from the printer rear, in the order of black (K), cyan (C), magenta (M), and yellow (Y).
Messages appear on the screen when the toner cartridge needs to be replaced, or a new cartridge needs to
be prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
2. Inner cover
Open this cover when replacing the black drum unit/color drum units.
3. Inner cover open lever
Pull this lever to open the inner cover.
4. Fusing unit
Messages appear on the screen when the fusing unit needs to be replaced, or a new fusing unit needs to be
prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
Guide to Names and Functions of Components
13

5. Intermediate transfer unit
Messages appear on the screen when the intermediate transfer unit needs to be replaced, or a new
intermediate transfer unit needs to be prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
6. Waste toner bottle
Collects toner that is wasted during printing.
Messages appear on the screen when the waste toner bottle needs to be replaced, or a new waste toner
bottle needs to be prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
7. Transfer roller
If the message appears on the control panel, replace the transfer roller, which is included with the
intermediate transfer unit.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
Replace the transfer roller and the intermediate transfer unit together.
8. LED heads
Clean the LED heads if black or color lines appear on prints.
9. Black drum unit / Color drum units
The drum units are installed in the order of black (K), cyan (C), magenta (M), and yellow (Y).
Messages appear on the screen when the drum unit needs to be replaced, or a new drum unit needs to be
prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see
"Replenishing and Replacing Consumables", Operating Instructions.
10. Knob
If you cannot pull out jammed paper, remove it by turning the knob.
1. Getting Started
14

Guide to functions of the printer's internal options
DSF003
1
2
3
1. Optional interface units
• Wireless LAN board
Allows you to communicate over wireless LAN.
• IEEE 1284 interface board
Allows you to connect to an IEEE 1284 cable.
• USB device server
Allows you to add an Ethernet port to the printer and use two IP addresses at the same time
2. SD memory card options
• Camera direct print card
Allows you to directly print images taken with a PictBridge-compatible digital camera.
• Adobe PS3 card
Allows you to print using PostScript 3.
You can print using PostScript even when a Adobe PS3 card is not installed, but the appearance of the
output image may slightly differ due to reasons such as the difference in the installed fonts.
When a Adobe PS3 card is installed, the standard PostScript3 emulation becomes disabled.
• VM card
With this card, you can install embedded software applications.
3. Hard disk
Allows you to store documents to be printed.
To attach this option, see "Installing the hard disk", Operating Instructions.
Guide to Names and Functions of Components
15

• If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or
service representative.
Guide to the Names and Functions of the Control Panel
DPP101
13 14
8
9
10
11
12
1
2
3
4
5
6
7
1. Display panel
Displays function keys, operation status, and messages. See page 18 "Guide to the Names and Functions of
the Control Panel Screen".
2. Light Sensor
Indicates that the sensor that detects the ambient light level when the ECO Night Sensor function is enabled.
3. [Home] key
Press to display the [Home] screen. For details, see page 19 "Using the [Home] screen".
4. [Suspend] key
Press this key to suspend a print job. The key lights up while the job is suspended.
5. [Check Status] key
Press to check the printer's system status, operational status of each function, and current jobs. You can also
display the job history and the printer's maintenance information.
6. Data In indicator
Flashes when the printer is receiving print jobs from a computer. The indicator lights up when there is data to
be printed.
1. Getting Started
16

7. Check Status indicator
Lights up or flashes when a printer error occurs.
Steady red: Printing is not possible.
Flashing yellow: The printer will soon require maintenance or a replacement consumable such as a print
cartridge. Printing is possible, but print quality cannot be ensured.
Follow the instructions that appear on the display.
8. Power indicator
Remains lit while the power is on. It is not lit when the power is off or when the printer is in energy saver mode.
9. [Energy Saver] key
Press to switch to and from Sleep mode. See page 24 "Saving Energy". When the printer is in Sleep mode,
the [Energy Saver] key flashes slowly.
10. [Login/Logout] key
Press to log in or log out.
11. [User Tools] key
Press to change the default settings as needed. See page 27 "Displaying the Printer Configuration Screens
Using the Control Panel".
12. [Simple Screen] key
Press to switch to the simple screen. See "Switching screen patterns", Operating Instructions.
13. Media slots
Insert an SD card or a USB flash memory device.
14. Media access lamp
Lights up when a memory storage device is inserted in the media slot or is being accessed.
Guide to Names and Functions of Components
17

Guide to the Names and Functions of the Control Panel Screen
1
2
3
Touch the display panel
Press the [Home] key
CZV301
1. [Home] screen
Displays function and shortcut icons. For details, see page 19 "Using the [Home] screen".
The [Home] screen is set as the default screen when the printer is turned on. You can change this default
setting under Function Priority. See "System Settings", Operating Instructions.
2. [Printer] screen
Displays operation status, messages, and function menus. For details, see page 20 "Using the [Printer]
screen".
3. [Supplies Info] screen
Checks the printer status, such as toner, paper, and waste toner levels.
• After finishing a job, the printer waits a specified length of time, then restores its settings to the
default values specified under Function Priority. This function is called "System Reset". For the
procedure for specifying default settings under Function Priority, see "System Settings", Operating
Instructions.
• To change the length of time that the printer waits before restoring its settings to their default values,
use the Printer Auto Reset Timer setting. See "System Settings", Operating Instructions.
1. Getting Started
18