Riello UPS Sentinel Dual SDU 5000 User manual

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INTRODUCTION
Congratulations on purchasing a UPS Sentinel Dual product and welcome to Riello UPS! To use the support service offered
by Riello UPS, visit the site www.riello-ups.com
Our Company is a specialist in the design, development and manufacturing of uninterruptible power supplies (UPS).
The UPS described in this manual is a high quality product which has been carefully designed and built in order to guarantee
the highest levels of performance.
This device can be installed by anyone on the condition that they have READ THIS INSTALLTION AND USER MANUAL
CAREFULLY.
The UPS and the Battery Box generate DANGEROUS internal electrical voltages. All maintenance operations must be
carried out by suitably qualified operators.
This manual contains detailed instructions for using and installing the UPS and any additional Battery boxes.
For information on how to use and maximise the performance of your device, please retain this manual and read it
carefully before operating the equipment.
ENVIRONMENTAL PROTECTION
In the development of its products, the company devotes abundant resources to analysing the environmental aspects.
All our products pursue the objectives defined in the environmental management system developed by the company in
compliance with applicable standards.
No hazardous materials such as CFCs, HCFCs or asbestos are used in this product.
When evaluating packaging, the choice of material has been made favouring recyclable materials.
For correct disposal, please separate and identify the type of material of which the packaging is made according to the table
below. Dispose of all material in compliance with applicable standards in the country in which the product is used.
DESCRIPTION MATERIAL
Box Cardboard
Packaging corner Polythene
Protective bag Polythene
Accessories bag Polythene
DISPOSING OF THE PRODUCT
The UPS and the Battery Box contain electronic PCBs and batteries which are considered TOXIC and HAZARDOUS waste.
When the product reaches the end of its operating life, dispose of it in accordance with applicable local legislation.
Disposing of the product correctly contributes to respecting the environment and personal health.
© The reproduction of any part of this manual, in whole or in part, is forbidden without the prior consent of the manufacturer.
In order to make improvements, the manufacturer reserves the right to modify the product described at any moment and without notice.

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CONTENTS
PRESENTATION 6
UPS VIEWS 7
FRONT VIEW 7
REAR VIEW 8
DISPLAY PANEL VIEW 9
BATTERY BOX (OPTIONAL FOR SOME MODELS) 10
SEPARATE BYPASS INPUT (ONLY FOR “DI” VERSIONS) 11
ADDITIONAL INTERNAL BATTERY CHARGERS (ONLY FOR “ER” VERSIONS) 11
INSTALLATION 12
INITIAL CONTENT CHECK 12
INSTALLATION ENVIRONMENT 13
TOWER VERSION 14
TOWER VERSION WITH BATTERY BOX 15
RACK VERSION 16
POWER CONNECTION 17
INTERNAL PROTECTIVE DEVICES OF THE UPS 18
EXTERNAL PROTECTIVE DEVICES 19
CONNECTION CABLES CROSS SECTION DETAILS 19
CONNECTIONS 20
WIRING DIAGRAMS FOR CONNECTING TO THE ELECTRICAL SYSTEM 21
BATTERY BOX INSTALLATION 24
CONFIGURING THE RATED BATTERY CAPACITY 24
USE 25
CONNECTIONS AND SWITCHING ON FOR THE FIRST TIME 25
SWITCHING ON FROM THE MAINS 25
SWITCHING ON FROM THE BATTERY 25
SWITCHING OFF THE UPS 25
INTERNAL CLOCK SETTING 25
DISPLAY PANEL MESSAGES 26
UPS STATUS MESSAGES 26
MEASUREMENT DISPLAY AREA 27
OPERATING MODE CONFIGURATION 28

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POSSIBLE SETTINGS 28
ADDITIONAL FUNCTIONS 28
REDUNDANT AUXILIARY POWER ADAPTER FOR AUTOMATIC BYPASS 29
EXTERNAL TEMPERATURE PROBE 29
BATTERY PACK REPLACEMENT (ONLY FOR 5-6KVA) 30
SOFTWARE 32
MONITORING AND CONTROL SOFTWARE 32
CONFIGURATION SOFTWARE 32
UPS CONFIGURATION 33
COMMUNICATION PORTS 35
RS232 CONNECTOR 35
COMMUNICATION SLOT 35
TROUBLESHOOTING 36
STATUS /ALARM CODES 40
TECHNICAL DATA 42

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PRESENTATION
SENTINEL DUAL Sentinel Dual is the best solution for powering mission critical applications and electro-medical devices
requiring maximum power reliability.
Flexibility of installation and use (digital display, user-replaceable battery set), as well as the many communication options
available, makes the Sentinel Dual suitable for many different applications from IT to security.
Up to 3 SENTINEL DUAL’s can be operated in parallel in either capacity or N+1 redundant configuration offering increased
reliability for critical system.
SENTINEL DUAL can be installed as Tower (floor standing) or Rack, ideal for network and server rack applications.
The batteries are user replaceable without switching off the equipment and without interruption to the load (Hot Swap).
ER series models are fitted with upgraded battery charges for long runtime and business continuity applications. For these
versions, the batteries are housed in separate cabinets.
The 10000 VA version is also available with dual input DI equipped with separate input for rectifier and by-pass line and a
version with ER and dual input DI with a high-powered 6 A battery charger.
Example of UPS and UPS + BATTERY BOX installed in a tower configuration
Example of UPS and BATTERY BOX installed in a rack cabinet

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UPS VIEWS
FRONT VIEW
All models Models 5 – 6 kVA
without front panel
Models 8 – 10 kVA
without front panel
Extractable/rotatable display plate
Battery pack connector
Release slits Battery pack retention panel
Removable front panel Cooling fan
1/0 Switch

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REAR VIEW
Models 5 – 6 kVA Models 5 – 6 kVA
with Power Distribution Models 8 – 10 kVA
Battery expansion connector Parallel card slot
Cooling fan IEC sockets (16A max) and overcurrent protection
Communication Card Slots Protection box for IN/OUT connection
Remote control terminal
EnergyShare sockets (10A max) and overcurrent
protection
USB communication port IEC sockets (10A max) and overcurrent protection
Communication port RS232

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DISPLAY PANEL VIEW
“SEL” button
Load level indicator
“ON” button Configuration area
“STAND-BY” button Maintenance request
Regular operation Timer
Mains operation Measurement display area
Battery operation Stand-by / alarm
Load powered by bypass EnergyShare
Battery charge indicator

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BATTERY BOX (OPTIONAL FOR SOME MODELS)
The BATTERY BOX, with the same dimensions and aesthetic appearance of the UPS, is an accessory supplied as standard
for some UPS models and optional for the others.
The BATTERY BOX contains batteries which allow the operating time of the uninterruptible power supplies to be increased
during extended blackouts. The number of batteries contained can vary according to the type of UPS for which the BATTERY
BOX is intended. It is therefore necessary to take great care to ensure that the battery voltage of the BATTERY BOX is the
same as the voltage permitted by the UPS.
Several Battery Boxes can be connected in series to achieve a longer extended runtime.
Front view Rear view
Extractable/rotatable Battery Box plate
Battery isolator
Battery expansion connector

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SEPARATE BYPASS INPUT (ONLY FOR “DI” VERSIONS)
THE "DI" UPS SERIES VERSION PRESENTS THE BYPASS LINE SEPARATE FROM THE INPUT LINE.
The UPS series with Separate Bypass allows a separate connection between the input line and the bypass line.
The UPS output will be synchronized to the bypass line in such a way that there will not be any incorrect switching between
push-pull voltages in the event of automatic bypass intervention or manual bypass (SWMB) closing.
ADDITIONAL INTERNAL BATTERY CHARGERS (ONLY FOR “ER” VERSIONS)
THE “ER” VERSION OF UPS DIFFERS FROM THE STANDARD VERSION IN THAT ADDITIONAL BATTERY CHARGERS
ARE USED INSTEAD OF THE BATTERIES .
This series of UPS must be used together with an external Battery Box and is suitable for applications requiring long back-up
times .

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INSTALLATION
INITIAL CONTENT CHECK
After opening the packaging, it is first necessary to check the contents.
The package must contain:
UPS (and eventual BATTERY BOX) Safety manual + Quick start guide + Download card
USB cable Support feet + extensions
Handles for rack installation Handle screws
Battery expansion plug
(ER version only)
Connection cable UPS - Battery Box
(only for Battery Box)
Fuses
(only for Battery Box) Support feet extensions
(only for Battery Box)

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INSTALLATION ENVIRONMENT
The UPS and the Battery Box must be installed in ventilated, clean environments which are sheltered from bad weather.
The relative humidity in the environment must not exceed the maximum values shown in the Technical Data table.
The ambient temperature, whilst the UPS is in operation, must remain between 0 and 40°C, and the UPS must not be positioned
in places which are exposed to direct sunlight or to hot air.
The recommended operating temperature for the UPS and the batteries is between 20 and 25°C. The actual
operating life of the batteries is 5 years on average with an operating temperature of 20°C. If the operating
temperature reaches 30°C, the operating life is halved.
This is a category C2 UPS product. In a residential environment, this product may cause radio interference, in
which case the user may be required to take additional measures.

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TOWER VERSION
This chapter describes the steps for preparing the UPS and Battery Box for tower version use.
ATTENTION:
For your safety and that of the product, you must carefully follow the instructions given here below.
BEFORE YOU CARRY OUT THE FOLLOWING SEQUENCE OF OPERATIONS, MAKE SURE THAT THE
UPS IS COMPLETELY SWITCHED OFF AND NOT CONNECTED TO THE MAINS POWER SUPPLY OR
TO ANY LOAD
Once removed from the packaging, the UPS is already preset for installation in the tower configuration.
To complete the configuration, simply mount the UPS on the two support feet.
Each leg consists of three parts, connecting to each other at joints. To put a leg together proceed as shown in the
figure.
Assemble two legs and secure the UPS on top of them as shown in the figure below.

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TOWER VERSION WITH BATTERY BOX
BEFORE CARRING OUT THE FOLLOWING SEQUENCE OF OPERATIONS, ENSURE THAT:
THE UPS IS COMPLETELY SWITCHED OFF AND NOT CONNECTED TO THE MAINS POWER
SUPPLY OR TO ANY LOAD.
THE BATTERY BOX IS DISCONNECTED FROM THE UPS, FROM ANY OTHER BATTERY BOXES
AND WITH THE BATTERY ISOLATOR OPEN
For the Battery Box version, each foot is composed of four parts: two supports and an extension. Assemble two feet
as indicated in the figure below.
Slide the UPS and the Battery Box into the two supports.
For any additional Battery Boxes repeat the sequence of operations shown above.

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RACK VERSION
The sequence of operations to be followed in order to transform the UPS or Battery Box into rack version are described below.
BEFORE CARRING OUT THE FOLLOWING SEQUENCE OF OPERATIONS, ENSURE THAT:
THE UPS IS COMPLETELY SWITCHED OFF AND NOT CONNECTED TO THE MAINS POWER
SUPPLY OR TO ANY LOAD.
THE BATTERY BOX IS DISCONNECTED FROM THE UPS, FROM ANY OTHER BATTERY BOXES
AND WITH THE BATTERY ISOLATOR OPEN
1. Pick up the panel from the sides and gently pull it away from its
position just enough to be able to rotate it.
ATTENTION: the panel must be removed carefully.
DO NOT ATTEMPT IN ANY WAY TO REMOVE THE PANEL
FROM THE UPS
2. Rotate the panel 90° counter clockwise and reinsert it carefully
into the special housing.
3. At this point, with the UPS or Battery Box in the horizontal
position, secure the handles using the screws provided, as shown
in the figure.
NOTE: Given the heavy weight, the use of support brackets is mandatory during rack installation (guide with L-shaped
support). For the same reason, it is recommended that the UPS and Battery Box be installed in the lower part of the
rack cabinet.

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POWER CONNECTION
ALL OPERATIONS DESCRIBED IN THIS SECTION MUST BE PERFORMED BY QUALIFIED PERSONNEL
ONLY. Our Company assumes no liability for damages caused by incorrect connections or operations
not contained in this manual.
The UPS has HAZARDOUS electrical voltages inside it, even when the input and/or battery switches are off.
The inside of the UPS is protected by safety panels which should not be removed by untrained personnel. All
installation and maintenance or operations involving access inside the UPS require the use of tools and may
ONLY be performed by trained personnel.
To carry out the following operations, the UPS must be disconnected from the mains power supply,
switched off, and with all the equipment switches and fuse holders open.
1. It is recommended to use 3-wire
double-insulated multi-core cables
(Earth-Neutral-Phase) to connect
to the INPUT, OUTPUT, and
BYPASS terminals (if present).
2. For the cross section, refer to the
paragraph "Connection cables
cross section details".
3. The wires should be stripped and
inserted into the terminals (for the
length of the stripping, refer to the
paragraph “Connection cables
cross section details”).
NOTE: To remove the wire, insert
a flat blade screwdriver into the
clamp slot above the wire inlet.
4. Secure the cables with the cable
glands.
5. When the installation is complete,
close the drawer cover and secure
with the screws.
Models 5-6 kVA – Terminals cover installation
Models 8-10 kVA – Terminals cover: standard installation
Models 8-10 kVA – Terminals cover: 90° installation

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INTERNAL PROTECTIVE DEVICES OF THE UPS
Located within the UPS are fuses (not accessible) in order to protect the rectifier input stage, the output stage of the inverter
and the batteries. The UPS internal bypass line is not protected by fuses. The table below shows the values of the internal
protection fuses.
Internal protective devices
UPS Mod. Input fuses Battery fuses Output fuses
5 kVA 2 x 25A GF (6,3x32) 80A aR 2 x 25A GF (6,3x32)
6 kVA 2 x 25A GF (6,3x32) 80A aR 2 x 25A GF (6,3x32)
8 kVA 80A aR 80A aR 63A aR
10 kVA 80A aR 80A aR 63A aR
SHORT CIRCUIT
If a fault occurs on the load, the UPS protects itself by limiting the value and the duration of the current supplied (short circuit
current). These values also depend on the UPS operating status at the time of the fault, these can either be (in the "Technical
Data” table the protection characteristics and timings are described ):
UPS in NORMAL OPERATION: the load is switched instantaneously to the bypass line: the input line is connected to
the output without any internal protection.
UPS in BATTERY OPERATION: the UPS protects itself by providing an higher current than the nominal one (see
paragraph “Technical Data”) and turns itself off after this time has elapsed.
BACKFEED
The UPS has internal protection against backfeed.

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EXTERNAL PROTECTIVE DEVICES
LINE PROTECTION: MAGNETOTHERMAL or FUSE
Within the UPS there are protection devices for output and internal faults.
You must protect the input line (and the separate bypass line if present) with the appropriate protection devices. These devices
must comply with the regulations of the country where the UPS is installed.
In order to set up the power line, install a magnetothermal switch upstream from the UPS with intervention curve C or D or gR
type fuse. Please follow the indications in the table below:
Automatic external protective devices
UPS Mod. Mains input Separate bypass input (optional)
5 kVA 40A /
6 kVA 40A /
8 kVA 63A /
10 kVA 63A 63A
SAFETY DEVICES: DIFFERENTIAL
The differential switch located upstream must have the following characteristics:
Differential current adjusted to the sum of UPS + Load; we recommend a suitable margin be kept to prevent unwanted
activation.
Differential type B.
CONNECTION CABLES CROSS SECTION DETAILS
We recommend the INPUT/OUTPUT and BATTERY cables be passed under the UPS.
To determine the minimum cross section of the input and output cables, see the table below:
Cross section of cables (mm2)*
INPUT BYPASS (optional) OUTPUT
UPS Mod. PE L N PE L N PE L N
5 kVA 6 / 6
6 kVA 6 / 6
8 kVA 10 (16 max) / 10 (16 max)
10 kVA 10 (16 max) 10 (16 max) 10 (16 max)
- The cross sections indicated in the table refer to a maximum length of 10 meters
Only for models 8-10 kVA: the cross section is intended for wired cables (without lugs).
Note: the maximum cross section of the cables that can be inserted into the terminal board are:
- 15 mm2 for UPS 5-6 kVA
- 18 mm2 for UPS 8-10 kVA

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CONNECTIONS
The first wire to be connected is the protective earth wire, which is to be inserted in the terminal
marked PE. During operation the UPS must be connected to the earthing system
Connect the input and output cables to the terminal board as shown in the figure below:
Models 5-6 kVA
Models 8-10 kV
A
Models 10 kVA with separate bypass “DI”
THE INPUT AND BYPASS NEUTRALS MUST ALWAYS BE CONNECTED.
THE INPUT AND BYPASS LINES MUST REFER TO THE SAME NEUTRAL POTENTIAL.
THE "DI" VERSION IS PROVIDED WITH A JUMPER TO INSTALL THE UPS EVEN WITHOUT THE SEPARATE
BYPASS LINE.
TO CONNECT THE BYPASS LINE REMOVE THE JUMPER BETWEEN THE "JP" AND "L" TERMINALS.
WARNING: NO OTHER CABLE MUST BE INSERTED IN THE TERMINAL "JP”.
NOTE
1. If an "external manual bypass" is not provided, make sure that there is a jumper between terminals 1 - 2 (Switch bypass).
2. The maximum cross section of the cables that may be inserted in the terminal board 1, 2, 3 & 4 are:
- 2,5 mm2for bare cables
- 1,5 mm2for cables with lugs.
The stripping length is 8 mm