
TROUBLESHOOTING
& REVISION LOG
15
PROBLEM CAUSE SOLUTION
Errac / Inaccurate
Weight Readings
The vehicle is not parked on
a level surface
Park on level concrete ground.
Parking on sloped or banked
surfaces will cause the vehicle weight distribuon to shi
between the axle groups. Addionally,
if one or more of the
vehicle’s wheels are in a pothole, that could result in addional
pressure or torque on the suspension air bags. This will cause the
suspension to have a different air pressure than what is normally
needed to hold up the given weight.
The vehicle’s brakes are on
Release the parking brakes when weighing and/or calibrang.
When the vehicle brakes are set, they could apply addional
pressure or torque on the suspension air bags. This will cause the
suspension to have a different air pressure than what is normally
needed to hold up the given weight.
There is a significant air leak
in the suspension system
Check air lines for leaks. Having a leak could cause the
HCV to
refill the suspension at regular intervals to maintain the vehicle’s
ride height. If there is a significant leak, the gauge display will
slowly decrease in value and then quickly increase in value when
the HCV refills the suspension system.
The Height Control Valve
(HCV) is malfunconing or
broken
If the HCV is not funconing correctly, the air pressure applied to
the suspension system could be inconsistent and/or errac. To
test for an HCV problem, acquire a weight reading from the Right
Weigh gauge and write it down (refer to gauge operang
instrucons for proper procedure). Drive the vehicle around the
block and return to the same locaon. Acquire a second reading
from the Right Weigh gauge. If the two readings are significantly
different, then the HCV might be malfunconing.
Scale Does Not Power
On
Marker lights have not been
turned on
The scale may be connected to the marker lights. These need to
be turned on for the scale to turn on.
App Won’t Connect
to Gauge
Phone needs to be reset To reset your phone - close the app, turn off Bluetooth, and wait
10 seconds. Then, open the app and turn the Bluetooth back on.
Try rescanning for the scale. If this sll doesn’t work, in some
cases it is necessary to restart the phone completely.
Scale is already connected
to another device
Have the other user remove the scale from their app. The
scale can only connect to one device at a me.
REVISION DATE AUTHORIZED BYSUMMARY
A3/3/20 H. Gooding
Preliminary Release
B7/17/20 H. Gooding
Corrected gauge measurements, updated firmware to 42.008,
removed BT logo from gauge front, made warning to not use
weight reading while not connected to BT, added revision log
C11/3/20 H. Gooding
Added TCA Approved logo, troubleshoong table
D12/31/20 H. Gooding
Updated formang
E8/5/21 H. Gooding
Removed “Operang Modes” secon
REVISION LOG
TROUBLESHOOTING GUIDE
F11/2/21 H. Gooding
Added TCA OBM Category B requirements