Rinnai Arriva Specification sheet

Arriva Operation and
Installation Manual
Appliance must be installed with an approved Rinnai ue system.
Appliance must be installed, commissioned and serviced by a licensed tradesperson
in accordance with these instructions and all applicable local rules and
regulations.
Owner, please retain this manual for future reference.
®
SUPPORTING
ASTHMA CARE
SENSITIVE
CHOICE
Approved by the Asthma and
Respiratory Foundation

LIMITED WARRANTY
Please keep these instructions in a safe place for future reference.
RECORD AND ATTACH YOUR PROOF OF PURCHASE BELOW:
Your Retailer:__________________________________________________
Name:________________________________________________________
Address:______________________________________________________
_____________________________________________________________
Telephone:( _______ ) __________________________________________
Date of Purchase: ______ / ______ / _________
TERMS AND CONDITIONS
1. During the 24 month period from date of
purchase and subject to clauses 2 and
3 below, Rinnai New Zealand Limited
(“Rinnai”) will, at its own discretion, either
replace or repair any defective product at
no charge to the customer.
2. This warranty covers manufacturing defects
only. This warranty will not apply if (for
example) the product has been improperly
installed or is otherwise installed contrary
to manufacturer’s recommendations, has
been damaged during or after installation,
has not been operated in accordance
with operating instructions, or has been
subjected to damage or abuse beyond that
expected from conditions of normal use.
3. Warranty claims may be invalid if not
accompanied by details of the installing or
supervising gas tter’s registration number
and the gas tting certication number.
4. This warranty commences from the date of
purchase. Proof of purchase is required at
the time of any warranty claim.
5. Servicing of the product is to be carried out
by a Rinnai authorised service centre.
All Rinnai appliances meet or exceed the
safety standards required by New Zealand
gas and electrical regulations. The company
is constantly improving its products and as
such specications are subject to change or
variation without notice.
Rinnai brings you peace of mind
with a 2 year minimum warranty.

Contents
WARNING
Improper installation, adjustment, alteration, service or maintenance
can cause property damage, personal injury or loss of life.
For assistance or additional information contact Rinnai on 0800
RINNAI (0800 746 624).
Customer Information
Limited Warranty 2
About Your Arriva 4
Safety 5
Clearances 6
Mantles and Surrounds 7
General Information 8
Basic Heater Operation 10
Operation Using Remote Control 12
Care and Maintenance 15
Servicing 17
Abnormal Flame Pattern 18
Troubleshooting 19
Arriva Accessories 22
Installer Information
General and Specication 24
Appliance Positioning 25
Gas Supply and Direct Flue Wall Penetrations 26
Flueing 27
Arriva Installation 32
Installing the Log Set 35
Commissioning 37
Setting Air Guide Vanes 38
Front Fascia and Top Panel 39
Wiring Diagrams 40
Commissioning Checklist 42
Installer Details 43
Customer Contacts 44

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About Your Arriva
Gas Consumption: 31.5 MJ/h (high)
Output: 7.0 - 1.8 kW
Efciency: 80% (high)
Heats Area Up To: 70 - 95 m2 (depending on the region you live in)
Auto overheat discharge vent
Double glazed
frame window
Room air return
Log set
Louvre, warm air discharge
Receiver window
for infra red remote
control receiver (5 m
range) and blockage
indicator for lter/
louvre blockages
Control panel
7
10
From left to right:
- error display
- timer indicator
- operation indicator
- on/off button
Power ued appliance that uses a fan to draw air from the outside for combustion. Combusted
gases are propelled back outside creating combustion efciency and better room air quality.
The operation section of this manual has been written to:
• Highlight the safe operation and positioning of this appliance
• Advise on maintenance, servicing and troubleshooting to ensure optimum
performance

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Safety
Do not restrict
warm air
discharge by
placing articles
in front of the
appliance.
This appliance
must not be
used for any
purpose other
than heating.
Young children
should be
supervised
at all times.
Hand or body
contact with
the appliance
must be
avoided.
Do not spray
aerosols while
the appliance is
operating. Most
contain butane
gas which can
be a re hazard
if used near the
appliance.
Do not allow
anyone to sit,
lean or sleep
directly in front
of the appliance.
Do not allow
anyone to
post articles
through into
the heater.
Do not place
articles on the
top panel or
obstruct the
auto overheat
discharge
vent.
Do not unplug
the appliance
while it is
operating.
Do not use
power boards
or double
adaptors to
operate this
appliance.

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Clearances
The appliance must not be installed where curtains or other combustible materials could come
into contact with the heater. In some cases curtains may need restraining.
The diagram below shows clearances required when the heater is operating.
100 mm
1000 mm
100 mm
250 mm
This appliance discharges a large volume of warm air at a low level.
Heat emanating from this re may over time affect the appearance of some
materials used for ooring, such as, carpet, vinyl, cork or timber. This may be
amplied if the air contains cooking vapours or cigarette smoke. To avoid this
occurring, it is recommended that a mat be placed in front of the appliance.
Floor
protection

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Mantles and Surrounds
Mantles and surrounds can be added to complement design providing they are within the
clearance requirements below.
Mantles 75 mm is the minimum clearance above (to allow the overheat safety device
to open), with a maximum depth of 25 mm.
For every 25 mm of added depth, there must be 25 mm of vertical clearance.
Refer mantle diagram below.
Surrounds 75 mm is also the minimum clearance from the sides for access to side
louvres, opening, cleaning and room air return. At 75 mm, the maximum
depth is 25 mm. For additional depth, 25 mm of horizontal clearance is
required for every 25 mm of added depth.
Refer surround diagram below.
Angled for free ow clearance for room air return

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General Information
Before operation
Read these instructions to get an overview of how to operate, maintain and service your
Rinnai Arriva.
Hearths
A hearth is not necessary but can be used for decorative purposes or protection of sensitive
ooring if required. Some general guidelines when installing a hearth.
• It must not obscure the front of the re
• The bottom of the appliance must be level with the top of the hearth so there is a
continuous level
• Size should be at least the width and depth of the re
Remember to adjust the dimensions of the cavity to allow for the hearth.
Electrical connection
The standard electrical connection is to the right hand side of the heater
front assembly. If necessary this can be changed by your electrician to
terminate on the left.
A 3 pin plug is supplied which must be connected to a dedicated earthed
power point. The power point must be 300 mm to the side of the re
and a maximum of 1500 mm (cord supplied is 1500 mm). It must not
be above the unit as this is a potential re hazard.
Alternatively the appliance can be direct wired if the power supply is to be concealed. The
electric isolation switch must be accessible after the appliance has been installed.
If the supply cord is damaged and requires replacing, it must be replaced by a licensed
tradesperson. This must be a genuine replacement part available from Rinnai.
Installation by a licensed tradesperson
Ensure your installer talks to you about the use and care of this appliance and that you
understand these instructions. They also need to complete their installer details on page 43 of
the installation manual and leave the manual with you.
Improper installation, adjustment, service or maintenance can cause serious injury, property
damage or death. Please ensure your installation is completed by a licensed tradesperson.

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General Information
Remote control
• Avoid leaving the remote in direct sunlight and do not place it close to the warm air
discharge louvres of the heater
• Avoid dropping or getting wet
• Some uorescent lights may interfere with the transmission of the remote control signals,
changing position from which you are operating the remote may help
The remote uses 2 x 1.5V AAA batteries. Never mix old and new batteries.
Remove batteries if not going to be used for a long time. This will help avoid
damage from leaking batteries.
Positioning of the Arriva
To gain maximum heating advantage from the bottom air discharge,
position the Arriva close to the oor.
Can be fully recessed as long as a 75 mm clearance above and to the
sides is maintained for; operating devices to function, access to the unit,
cleaning and servicing.
Safety devices
Your Arriva is designed with the following safety devices.
• ame failure sensing system
• explosion relief
• overheat safety switch
• air temperature sensor
• thermal fuse
• overcurrent fuse
• spark detector
TV installation above replace
If installing a at screen television above the re, the main issue is heat. Heat from
the re itself and heating from the ueing components that may sit behind the
television, especially if recessed.
The Arriva has a fan that distributes warm air at a low level, this pushes the heat out and
around the room as opposed to straight up. The Arriva also has a power ue that has virtually
zero clearance to any cavity in which it is installed. The ueing components are also small and
generate very little heat.
The general rule for installations above a replace is the bottom of the television recess should
be at least 450 mm above the re. It is still however up to you to check with your television
supplier to verify clearances. Some TV manufacturers have warranty conditions that state a
television is not to be installed above a replace.

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Basic Heater Operation
This appliance has a sealed combustion chamber that requires purging
before gas can ow and the unit can start. As a result the combustion fan
starts several seconds before there are any signs of the Arriva starting.
The normal ignition sequence is:
1. When the On/Off button is pressed the LED will glow red and the
combustion fan starts to purge the system.
2. Pilot sparker will operate and as soon as a spark is sensed gas will ow
to the pilot.
3. When the pilot ame is established gas will ow to the front and then
rear burners.
4. When all burners are on the heater will automatically modulate between
burner settings to achieve and maintain the default set temperature of
22 °C.
General notes
about ignition
The heater can be operated and stopped without the remote control by
using the On/Off button on the top panel of the heater. This operation is
called the automatic mode. In automatic mode the default set temperature
is 22 °C.
If the heater is turned off using the On/Off button on the heater control
panel, when it is turned back on it will lose all timer and clock settings until
the remote is used to re-transmit the information. The remote control
stores the clock, timer and temperature settings of the heater.
Operation
without the
remote control
(automatic
mode)
For the remote control functions to be available, the appliance On/Off
button must be in the On position.
The remote control emits an Infra Red signal and must be aimed at the
receiver unit located on the right side of the unit. The normal operating
range is 5 m. This range may vary depending on the position of the
installation and strength of the batteries.
The remote control transmits information to the heater whenever a button
is pressed except when the:
• remote display is deactivated
• lock function is activated
When the timers are being set, information is transmitted only when the
‘Time Set’ button is pressed.
Signal transmissions are conrmed by a brief illumination of the
transmission signal indicator on the remote. The unit will also ash and
beep to conrm the settings have been received.
When the remote is not used for a period of approximately 5 seconds,
the display will default to standby mode, displaying only the time. To re-
activate press any button on the key pad.
Operation with
the remote
control
STANDBY
ON
Flame
Auto
Off
Lock
Timer 2
Timer 1
Override
Time
Set
Temperature
Lock
Clock
AM
PM
Timer 1
Set
Set ON OFF
ON OFFTimer 2 Set
OverrideAuto Off
Time
Flame

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Basic Heater Operation
If the power is disrupted while the heater is operating, once the power is
restored, the heater will go into power failure mode. This is indicated by a
ashing zeros in the error display and the LED ashing green.
To reset the heater, press the On/Off button once. Press the Standby/On
button a second time to switch the heater on.
Power
disruption
7
9
Do not unplug the main power supply to turn the unit off as this may cause
damage. There are safety devices that will continue to operate without
power, however the convection fan is required to operate for several
minutes after the unit is turned off to assist in cooling.
Do not unplug
power supply
Used to select a desired ame picture and overrides the automatic mode.
There are 7 ame picture settings available.
While the heater is in operation press the Flame button. The heater will
automatically default to the last ame picture setting. The word ‘Flame’ and
a series of short bars will be displayed to show that the ame function is in
operation.
Use the up and down buttons to select the desired ame picture. The
number of bars illuminated correspond to your selection.
Should the room temperature exceed 40 °C while the ame function is
activated, the heater will switch off automatically. This is a safety feature.
Flame function
AM
PM
Set
Set
Timer 2
Time
Flame
20
21

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Operation Using The Remote Control
BATTERY
COMPARTMENT
COVER
STANDBY
ON
Flame
Auto
O
Lock
Timer 2
Timer 1
Override
Time
Set
Temperature
Lock
Clock
AM
PM
Timer 1
Set
Set ON OFF
ON OFFTimer 2 Set
Override
Time
Flame
CONTROL BUTTONS
Used to select the temperature,
flame picture and adjust timers.
STANDBY / ON
BUTTON
Stops and Operates the heater
remotely.
FLAME BUTTON
Sets the flame picture.
TIME SET BUTTON
Sets clock and timers.
TIMER 1 BUTTON
Sets timer program 1.
TIMER 2 BUTTON
Sets timer program 2.
OVERRIDE BUTTON
Manually overrides
current timer operation.
LOCK BUTTON
Locks out control to
prevent tampering.
AUTO OFF
Energy saving room temperature
control.
BATTERIES AND
BATTERY COMPARTMENT
The remote control is powered by a pair of
1.5V AAA batteries.
To replace batteries simply unscrew the battery
compartment cover located on the back of the
remote control anti-clockwise, when installing
new batteries ensure that the correct polarity is
observed.
When the heater is in Standby mode pressing the Standby/On button will
start the ignition sequence and the LED will glow red to indicate that the
heater is operating.
Press the Standby/On button. This will turn off the unit and the LED will
glow green to indicate appliance is in standby.
Pressing the up and down buttons will change the preset temperature by
increments of 1 °C.
Temperature will be displayed to conrm that the function has been
initiated.
The temperature can be preset to:
• L (Low) continuous combustion on low
• 16 °C ~ 26 °C (in 1 °C steps) combustion rate varies to maintain
selected temperature
• H (High) continuous combustion on high
Turning the
heater on
Turning the
heater to
standby
Adjusting the
temperature

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Operation Using The Remote Control
The clock must be set before the timers will operate.
1. Press the Time Set button once, ‘Clock Set’ will be displayed to conrm
function is initiated. The remote will show ‘AM 12:00’.
2. Use the up and down buttons to set AM or PM, then press the Time Set
button once to start programming the timers.
If you do not want to set the timers at this point, press Time Set four more
times until the display returns to the time. If no button is pressed within
approximately 90 seconds the screen will deactivate and any settings that
have not been transmitted will be lost.
Setting the
clock
Lock
Clock
AM
PM
Set
Set
ON OFF
Auto Off
Time
Flame
20
After the clock has been set and the Time Set button selected:
1. ‘Timer 1 Set ON’ and ‘AM 06:00’ will be displayed. Use the up and down
buttons to set the desired AM or PM on time. Press the Time Set button
once.
2. ‘Timer 1 Set OFF and ‘AM 09:00’ will be displayed. Use the up and down
buttons to set the desired AM or PM off time. Press the Time Set button
once.
3. To set up Timer 2, repeat above steps or press Time Set three times to
exit the timer programme.
4. The set On/Off timers will be displayed briey to conrm settings. When
the programs have been received the remote display will revert to the
time mode.
Setting the
timers
20
Temperature
Lock
Clock
AM
PM
Timer 1
Set
Set ON OFF
ON OFFTimer 2 Set
OverrideAuto Off
Time
Flame
20
Temperature
Lock
Clock
AM
PM
Timer 1
Set
Set ON OFF
ON OFFTimer 2 Set
OverrideAuto Off
Time
Flame
After battery replacement the clock and timers may need to be re-programmed.
Prior to using the timers ensure the desired temperature has been set, refer previous page.
You can view the timer settings by pressing the Timer 1 or Timer 2 buttons
while the heater is operating. The display will briey show the status of
each timer, i.e. Timer 1 On, Timer 1 Off. If the current time is outside of the
programmed times the heater will go into standby mode and the LED will
glow green.
To turn the timers off, press the relevant timer button again. The heater will
return to standby mode. If there are no timers set the Timer indicator will
go out.
Using the
timers

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Automatically functions in conjunction with the timers. When a timer is
selected, the heater may operate anywhere within an hour prior to the
programmed On time.
The preheat function ensures the room reaches the desired temperature
by the programmed on time. This is achieved by sensing the room
temperature one hour prior to start.
Preheat
Operation Using The Remote Control
Used to manually override the timers so the heater can be operated outside
of the timer settings.
When override is selected ‘Override’ will be displayed. While in override
mode all remote control functions except for the ame function are
available until the next timer setting is reached.
To return to the timer setting, press the Override button a second time.
If standby/on is pressed during Override the heater will revert to standby
and the timer programs will be cancelled.
Override
function
20
Temperature
Lock
Clock
AM
PM
Timer 1
Set
Set ON OFF
ON OFFTimer 2 Set
OverrideAuto Off
Time
Flame
26
This is a energy saving feature designed to control the room temperature
economically. If the room temperature continues to rise when the heater
is thermostatically turned down to its lowest setting the front burner will
turn off leaving only the pilot ame operating. When the room temperature
requires further heating the heater will automatically re-ignite to warm the
room.
To switch the Auto Off function to ‘On’, press the Auto Off button once,
‘Auto Off’ will be displayed to conrm the function has been selected. To
switch this off, press the Auto Off button again. The ‘Auto Off’ will no longer
be displayed on the remote.
Using Auto Off
20
Temperature
Lock
Clock
AM
PM
Timer 1
Set
Set ON OFF
ON OFFTimer 2 Set
OverrideAuto Off
Time
Flame
26
This is designed as a child lock function which is a safety feature.
When Lock is pressed all remote control functions will be locked with the
exception of the Standby/On button for the purpose of turning the heater to
Standby only.
The remote control will show ‘Lock.
To cancel, hold the Lock button for 3 seconds.
Lock function
Temperature
Lock
Clock
AM
PM
Timer 1
Set
Set ON OFF
ON OFFTimer 2 Set
OverrideAuto Off
Time
Flame
20
21

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Care and Maintenance
Your heater needs very little maintenance, however the following information will keep it
looking good and working efciently.
NOTE
• Switch off appliance before cleaning
• DO NOT use solvents, all parts of the heater and remote can be cleaned using a soft
damp cloth and mild detergent
• DO NOT attempt to clean the heater while it is operating or hot
Filters
The lters for this appliance are located inside the room air return doors (side louvres) and
consist of 2 metal mesh strips.
The build up of dust on the lter strips reduce the air ow through to the heater. This reduces
the heater’s efciency and can lead to the appliance shutting down. Regular lter cleaning
during the heating season will stop this from happening.
Removing
lter strips for
cleaning
1. Open the room air return doors. They have spring loaded latches that
are hinged to open towards the rear. Pressing the front edge of these
doors will unlock the latches and allow the doors to swing open.
2. Carefully slide the lter strip upwards until the bottom tab clears the
lower retaining slot.
3. Slide the lter strip down and away from the door and remove.
Cleaning lter
strips
Clean any dust or debris from both sides of the lters using a vacuum
cleaner, a soft dry cloth or a soft brush. NEVER attempt to clean the lters
with water.

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Care and Maintenance
Filters continued
Putting back
lter strips
1. Carefully slide the upper tab labelled ‘TOP’ (no hole) back into the upper
retaining slot.
2. While holding the lter ush with the door, lower the lter until the
lower tab is in the lower retaining slot.
3. Close the room air return doors so the spring loaded latches lock in
place.
Heater shut
down due to
lter blockages
• Do not wait for the lter blockage indicator (error code 14) to come on
before cleaning the lters
• Do not continue to use the heater once this indicator is ashing (red)
When an obstructive build up is detected the blockage indicator LED which
is located above the receiver window will begin to ash red to let you know
there is a problem.
Once the indicator light is ashing, if no action is taken the heater will
eventually shut down to avoid overheating. An error code of 14 will be
displayed in the error display window on the top panel of the unit.
Returning the
appliance to
normal after a
shut down
To restore normal operation after a lter blockage:
1. Press the On/Off button once to turn off the heater.
2. Clean the lters as outlined in these instructions.
3. Press the On/Off button to turn the heater back on.
4. Use remote control to resume normal operation.

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Care and Maintenance
Lower louvres
It’s important that the warm air discharge louvres be
kept clear of any obstructions as this will effect the
performance of the heater.
When an obstruction is detected the blockage indicator
LED (above receiver window) will illuminate red and
combustion will reduce to the front burner, low operation
only.
To restore normal operation, remove the obstruction and use the remote control to resume
normal heater operation.
Lower
louvres Receiver
window
Servicing
Rinnai has a service and spare parts network with personnel who are fully trained and
equipped to give the best advice on your Rinnai appliance. If your appliance needs
servicing, please call Rinnai (0800 746 624) from a land line and select option 1 for a
service centre in your area.
For reliable operation Rinnai Flame Fires should be serviced every 2 years (including inspection
of the ue system). If they are in a particularly dusty environment or subject to excess lint,
for example dog hair or where there are newly laid carpets then annual servicing would be
benecial.
Regular servicing is not covered by the Rinnai warranty.
Do not attempt to carry out any service work other than that mentioned in the troubleshooting
section. If you have any other faults or problems, please refer to your installer or call Rinnai.

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Abnormal Flame Pattern
Each Rinnai Flame Fire has a distinct ame pattern. This should look the same every time you
start your re, after an initial warm up period of approximately 20 minutes.
Abnormal ame performance and/or pattern can indicate a problem with your re, such as
blocked gas injectors or articial logs/burn media have shifted from when the re was rst
installed. There are some warning signs that could indicate a problem.
• Unusual smell from the appliance
• Continued difculty or delay in establishing a ame
• Flame appears either very short or very long
• Flame only burns part way across the burner
• Severe soot building up on the inside of the glass door
If any of the above signs occur, please call Rinnai to discuss.
Normal Abnormal

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Troubleshooting
Characteristic Explanation
When turning
on
Warm air does not start when the burner
lights.
The room air fan starts automatically after a short
delay. This is to allow the appliance to warm up,
helping avoid cold draughts.
Smoke or strange smells are produced
when rst operating the appliance after
installation.
This is caused by grease, oil or dust within the
appliance. This will stop after a short time.
Sharp clicking noises at ignition, or when
the unit thermostat modulates to a lower
or higher setting, or shuts down.
This is expansion and contraction of the heat
exchanger and is a normal part of operation.
During
operation
Clunking noise when the thermostat
operates.
This is the sound of the gas valve opening and closing
to regulate the ow of gas.
When turning
off
Fan continues to run after the heater is
turned off.
This is to remove residual heat from within the
appliance. This stops once the Arriva cools.
Other Steam is discharged from the ue terminal
outside.
High efciency appliances tend to discharge water
vapour on cold days. This is normal.
Heater doesn’t start when the Standby/On
button is pushed (thermostat on high)
Check that the appliance On/Off button is On. Check
timer(s). Timer programmes must be turned off or
overridden for manual operation.
Timers Timer(s) do not operate at the set time. They may be inactivated or incorrectly programmed.
Check timers are set correctly.
Timer operates for a short time and then
cuts out.
Room temperature may be higher than the set
temperature. Increase set temperature if desired.
Cancel the Auto Off function.
Ignition may not occur the rst time it is operated due to air in the gas
pipes. If ignition does not occur within approximately 60 seconds the
appliance will attempt to re-light. If ignition does not occur the unit will
switch off automatically. Try operating the heater again if this occurs.
The heater may make noises after ignition or switching off. This is due to
expansion and contraction of the internal components and is normal.
The heater will not ignite if the On/Off button is pressed straight after
the heater has turned off. After approximately 20 seconds the unit will
automatically go into ignition mode.
Using the
heater for
the rst time
or after long
periods of non
use
Check the following information before making a service call as some performance
characteristics of the Arriva are a normal part of operation.
If you are still unsure or concerned after reading this section, please contact Rinnai.
General heater characteristics

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Troubleshooting
Probable Cause Fault Condition Possible Solution
No
display
on
remote
No
ignition
or control
panel
indicators
Burners
fail to
ignite
Arriva
stops
during
operation
Smell of
gas
Remote
control
doesn’t
work
Not plugged in or
turned off   Plug in power cord or
press On/Off button
Mains power failure   Use power failure
reset procedure on
page 11
Air in gas pipe
when initially
installed
Installer to purge air
from gas supply
Filter obstructed Remove and clean
lters
Gas escape Isolate gas supply and
contact Rinnai for a
Service Centre
On timer set Use override button
Lock set Cancel lock
Gas supply turned
off   Turn gas supply on at
the meter or cylinder
Flat batteries Replace remote
control batteries
Remote control
lock-up due to
signal being
out or range,
incorrectly aimed
or obstructed
Press the Standby/On
button
Checklist