Rinnai LS Series User manual

LS Series - Gas Fireplace
Operation Manual
Models:
LS800 (RHFE0800)
LS1000 (RHFE1000)
LS1500 (RHFE1500)

Rinnai 2 RHFE0800_1000_1500 OM
Congratulations on the purchase of your Rinnai LS Series Gas Fireplace. We trust you will have many years of
comfort and enjoyment from your appliance.
IMPORTANT
BEFORE USING THIS APPLIANCE
Before proceeding with the operation or installation read this manual thoroughly and gain a full
understanding of the appliance, to ensure safe and correct use.
This appliance must be installed in accordance with:
• Manufacturer’s Installation Instructions
• Current AS/NZS 3000, AS/NZS 3500 & AS/NZS 5601
• Local Regulations and Municipal Building Codes
including local OH&S requirements
This appliance must be installed, maintained and removed
ONLY by an Authorised Person.
For continued safety of this appliance it must be installed
and maintained in accordance with the manufacturer’s
instructions.
This manual to suit Heater Models:
LS800 LS1000 LS1500
RHFE0800S RHFE1000S RHFE1500S
RHFE0800D RHFE1000D RHFE1500D
RHFE0800SF
RHFE0800DF

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OPERATION TABLE OF CONTENTS
Warnings & Important Information 4
Before Using This Appliance .............................................................................................................................................. 4
Regulatory Information ....................................................................................................................................................... 4
Notice to Victorian Consumers .......................................................................................................................................... 4
Dress Guard Warnings ........................................................................................................................................................ 4
Mandatory Inspection prior to Installation ........................................................................................................................ 4
Modications. ....................................................................................................................................................................... 5
General Safety Warnings .................................................................................................................................................... 5
Operational Safety Warnings .............................................................................................................................................. 6
Safety Devices ..................................................................................................................................................................... 7
About Your Heater 8
General Overview ................................................................................................................................................................ 8
Control Panel Operation 9
To Turn ON Your Heater ...................................................................................................................................................... 9
To Turn OFF Your Heater ..................................................................................................................................................... 9
Interruption to Electricity or Gas Supply During Operation ............................................................................................ 9
Restart Procedure After Interruption to Electricity Supply ............................................................................................. 9
Full Control and Partial Control ......................................................................................................................................... 9
Remote Control Operation 10
Remote Control Activation ............................................................................................................................................... 10
Button Functions, Display & Operation ........................................................................................................................... 10
Lost, Misplaced Or Broken Remote Control ................................................................................................................... 10
Battery Safety ......................................................................................................................................................................11
Changing the Batteries ......................................................................................................................................................11
Wi-Fi / App Operation 12
Wi-Fi App Features ............................................................................................................................................................ 12
Resetting Wi-Fi Module ..................................................................................................................................................... 12
Care & Maintenance 13
Error Codes ........................................................................................................................................................................ 13
Normal Operational Characteristics ................................................................................................................................ 13
Trouble Shooting Checklist .............................................................................................................................................. 14
Service ................................................................................................................................................................................ 14
Abnormal Flame Pattern ................................................................................................................................................... 15
Cleaning ............................................................................................................................................................................. 15
Contacts 16

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IMPORTANT
BEFORE USING THIS APPLIANCE
Before proceeding with the operation or installation read this manual thoroughly and gain a full
understanding of the appliance, to ensure safe and correct use.
Failure to carefully read and follow all instructions in this manual can result in equipment
malfunction, property damage, personal injury and/or death.
DANGER: Indicates an imminently hazardous situation which, if not avoided, will result in
personal injury or death.
WARNINGS: Indicates a potentially hazardous situation which, if not avoided, could result in
personal injury or death.
CAUTIONS: Indicates a potentially hazardous situation which, if not avoided, could result in
minor or moderate injury or damage to the appliance. It may also be used to alert against unsafe
practices.
WARNING
REGULATORY INFORMATION
This appliance shall be installed in accordance with:
Manufacturer’s Installation Instructions.
Current AS/NZS 3000, AS/NZS 3500 & AS/NZS 5601.
Local Regulations and Municipal Building Codes including local OH&S requirements.
This appliance has been certied by the Australian Gas Association. The A.G.A. Certication
Number is shown on the data plate.
This appliance MUST be installed, maintained and removed ONLY by an Authorised Person.
For continued safety of this appliance it MUST be installed and maintained in accordance with
the manufacturers instructions.
NOTICE TO VICTORIAN CONSUMERS
This appliance MUST be installed by a person licensed with the Victorian Building Authority.
ONLY a licensed person will have insurance protecting their workmanship.
So make sure you use a licensed person to install this appliance and ask for your Compliance
Certicate. For further information contact the Victorian Building Authority on 1300 815 127.
WARNING
DRESS GUARD WARNINGS
The guard is tted to this appliance to reduce the risk of re or injury from burns and
no part of it should be permanently removed. For protection of young children or the
inrm, a secondary guard is required.
The glass dress guard supplied with this appliance MUST NOT be permanently removed as it
fulls an operational safety function. Additional dress guards including free standing types may
be used in conjunction with, but NOT replace, the dress guard supplied with this appliance.
WARNING
MANDATORY INSPECTION PRIOR TO INSTALLATION
Immediately report any damage or discrepancies to the Supplier of the appliance. This
appliance was inspected and tested at the time of manufacture and packaging, and released for
transportation without known damage. Upon receipt, inspect the exterior for evidence of rough
handling in shipment. Ensure that the appliance is labelled correctly for the gas and electrical
supply, and/or other services it is intended to be connected to.
For safety and warranty purposes, appliances that may be damaged or incorrect must not be
installed or operated under any circumstances. Installation of damaged or incorrect appliances
may contravene local government regulations. Rinnai disclaims any liability or responsibility
whatsoever in relation to the installation or operation of damaged or incorrect appliances.
Take care when opening or unpacking this appliance. Failure to do so may result in serious injury
or product failure.
Check the label for the correct gas type (refer rating plate, inside the appliance). Refer to local gas
authority for conrmation of the gas type if you are in doubt.
WARNINGS & IMPORTANT INFORMATION

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WARNING
MODIFICATIONS.
DO NOT MODIFY THIS APPLIANCE,modifying from original specications may create a
dangerous situation and will void your warranty. Failure to comply with these instructions could
result in a re or explosion, which could cause serious injury, death or property damage.
DO NOT modify the electrical wiring of this appliance.
If the power cord is damaged or deteriorated then it MUST be replaced by an authorised person.
Failure to do so may result in electric shock, re, serious injury or product failure.
Improper installation, adjustments, service or maintenance can cause serious injury, death or
property damage. Such work MUST ONLY be performed by an authorised person.
WARNING
GENERAL SAFETY WARNINGS
This appliance is HEAVY, during installation the use of a mechanical lifting aid is recommended,
noting that improper lifting may result in serious injury.
WARNING: This heater MUST NOT be used if any of the glass panels are damaged.
Flue terminal MUST always vent directly to outdoors. DO NOT extend the ue vertically or
horizontally in ways other than prescribed in this appliance manufacturer’s installation
instructions. ONLY the ue components specied by Rinnai must be used.
When considering installation ensure
minimum clearances as follows are adhered
to, refer Fig. 1.
Heat radiating from the front of this heater
may over time a󰀨ect the appearance of
some materials used for ooring such as
carpet, vinyl, cork or timber. This e󰀨ect may
be amplied if the air in the room contains
cooking vapours, candle vapours and
cigarette smoke, etc. To avoid this possibility,
it is recommended that a mat or similar
protective sheet be placed in front of the
appliance, extending at least 750 mm in front
of the dress guard. Refer to the installation
manual for mantle clearances, additional
installation information and warnings.
This appliance MUST NOT be installed where curtains or other combustible materials could
come into contact with it. In some cases curtains may need restraining.
This appliance is NOT intended for use by persons (including children) with reduced physical,
sensory or mental capabilities or lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a person responsible for their
safety.
The appliance is NOT intended for use by young children or inrm persons without supervision.
Young children and the inrm SHOULD be supervised at all times when in the vicinity of this
heater while it is in operation.
The heater MUST NOT be located immediately below a power socket outlet.
A dedicated 230 V earthed 10 Amp power point must be used with this appliance.
Suitable ONLY for indoor installation.
DO NOT operate this appliance before leak checking hoses and gas cylinder connection.
NOT to be connected to an LP gas cylinder located indoors.
Please keep this instruction booklet in a safe place for future reference. All dimensions referred
to in these instructions are in millimetres, unless otherwise specied.
Note that side and vertical
clearances are measured
from the edge of the glass.
400mm
400mm
400mm
750mm
1000mm
400mm
Fig .1
400mm
400mm
750mm
1000mm
WARNINGS & IMPORTANT INFORMATION

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OPERATIONAL SAFETY WARNINGS
DO NOT restrict the warm air discharge or place articles on or against this appliance.
This appliance MUST NOT be used for any purpose other than heating.
DO NOT allow anyone to post articles through the louvres.
DO NOT let ammable and combustible materials (such as curtains, etc.), to come into contact with the heater.
DO NOT spray aerosols in the vicinity of this appliance whilst the heater is operating. Most aerosols contain
ammable gas, which can be a re hazard if used near the heater when it is in use.
DO NOT store ammable materials near this appliance.
DO NOT modify this appliance.
Heat emanating from the front of the appliance may over time a󰀨ect the appearance of some materials used for
ooring such as carpet, vinyl, cork or timber. This a󰀨ect may be amplied if the air in the room contains cooking
vapours or cigarette smoke. To avoid this possibility, it is recommended that a mat be placed in front of the
appliance, extending at least 750 mm in front of the heater.
When the heater is operated for the rst time or after long periods of non use a slight odour may be emitted, this
is normal. However if odours persist switch ‘OFF’ the appliance and contact Rinnai.
Young children should be supervised at all times. Hand or body contact with the warm air discharge louvres and
glass must be avoided.
DO NOT allow anyone to sit on or lean against the appliance.
DO NOT allow young children or the inrm to sleep directly in front of the heater while in operation.
DO NOT remove the Glass Dress Guard. The dress guard is tted to this appliance to reduce the risk of re
or injury from burns and no part of it should be permanently removed. For protection of children or the inrm, a
secondary guard is recommended.
WARNINGS & IMPORTANT INFORMATION

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A dedicated 240V earthed 10 Amp power point MUST BE USED with this appliance.
DO NOT use power boards or double adaptors to operate this appliance. The heater MUST NOT be located
below a power socket-outlet.
DO NOT unplug the heater while it is in operation or while the fan is still cycling.
DO NOT place containers of liquid above the heater. Water spillage can cause extensive damage to the appliance
and create an electrocution hazard.
DO NOT place articles on or against this appliance.
DO NOT connect to an LPG gas cylinder indoors.
Turn the heater ‘OFF’ after use.
SAFETY DEVICES
Initial start-up
This heater has a one-time start up cycle. Should there be a fault in the heater no more than 5 manual restarts
should be attempted. If the heater still fails to operate a service call will be required. Refer to the “CARE AND
MAINTENANCE” pages; 13 through 15 for further information.
Over Heat Thermistor
Should the heater get too hot during operation, (for example when the air outlet louvres are blocked), this device
will automatically turn the gas o󰀨 and allow the heater to be manually restarted, (automatic re-start will not occur).
Refer to the “CARE AND MAINTENANCE” pages; 13 through 15 for further information.
Over heat Thermal Fuse
In the unlikely event of the Over Heat Thermistor failing or some other fault occurring the Over Heat Thermal
fuse will operate completely shutting the appliance down. This device is a 'one hit' only function, a service call will
be required to reinstate operational ability to your heater. Refer to the “CARE AND MAINTENANCE” pages; 13
through 15 for further information.
Power Failure
Refer to page 10. In the event of power failure or power disruption your heater will shut down completely, manual
restarting will be required. Refer to the “CARE AND MAINTENANCE” pages; 13 through 15 for further information.
Electric fuse
The electrical circuits are protected by a fuse. Refer to the “CARE AND MAINTENANCE” pages; 13 through 15
for further information.
Flame Failure Sensing System
These devices within the appliance automatically cut of the gas supply to the burners in the event of a ame failure.
Refer to the “CARE AND MAINTENANCE” pages; 13 through 15 for further information.
Pressure Relief
The burner box glass panel is secured to the burner box via spring loaded pressure relief fasteners.
WARNINGS & IMPORTANT INFORMATION

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GENERAL OVERVIEW
AStandby / ON button: Controls appliance operation between Standby and ON modes.
BRemote (IR) receiver window: (Green Indicator) Flashes during the pilot ignition and glows solid when
pilot is established, going out once heating operation commences.
Flashes to acknowledge remote control inputs.
CWi-Fi reset switch: Resets the Wi-Fi module, see "Wi-Fi / App Operation" on page 12.
DWi-Fi receiver module: See "Wi-Fi / App Operation" on page 12.
EWarm air discharge: On double sided models, these features are duplicated on both the
front and the back of the appliance.
FBurner box window / Dress guard:
GStandby / ON button: See "Remote Control Operation" on page 10.
HFlame Up / Down buttons: See "Remote Control Operation" on page 10.
IRoom temperature display: Displays the current temperature of the room in which the control is
located. See "Remote Control Operation" on page 10.
JRoom temperature sensor Senses the temperature of the room in which the control is located.
A
E
Model RHFE800 shown for reference
I
G
H
C
B
D
F
J
ABOUT YOUR HEATER

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TO TURN ON YOUR HEATER
NOTE
BEFORE PROCEEDING ENSURE THE GAS AND ELECTRICITY ARE TURNED ON.
You MUST read and understand these instructions fully before operating the heater.
Locate the Standby / ON button A. This button is located on lower left inside edge of the appliances burner box
frame, IR receiver window B is also located near by.
1. Press the Standby / ON button A once. The combustion fan will start several seconds before the re ignites,
to purge the sealed combustion chamber before the gas ows.
2. The green indicator located in the IR receiver window B will ash to indicate that the pilot ame is lighting.
You may also be able to hear the ignition sparking.
3. When the green indicator located in the IR receiver window B glows steady the pilot ame has been
established.
4. The main burner then ignites o󰀨 the pilot ame and is automatically pre-set to Stage 5 - High Flame. The
green indicator located in the IR receiver window Bwill go out.
NOTE
FLAME HEIGHT AND FAN SPEED
When operating the appliance via the Standby / ON button ONLY, no additional control of the
ame or heat output is possible. The relationship between ame height and fan speed is factory
pre-set and cannot be adjusted. The heater will automatically modulate between ame settings to
maintain the default set temperature of 22°C.
To adjust ame or heat output, refer to "Remote Control Operation" on page 10 or to the Wi-Fi
user guide for these and other operational control options.
TO TURN OFF YOUR HEATER
To turn the heater ‘OFF’ press the Standby / ON button A once, when the heater is in the o󰀨 state the Red Power
Indicator will be extinguished.
INTERRUPTION TO ELECTRICITY OR GAS SUPPLY DURING OPERATION
Interruption to the power or gas supply will turn your heater OFF, upon resumption of the services the appliance will
need to be restarted. This is a safety feature designed to ensure that un-attended starts do not occur after power
or gas interruptions.
RESTART PROCEDURE AFTER INTERRUPTION TO ELECTRICITY SUPPLY
To restart your heater once power has been restored follow the steps for "To Turn ON Your Heater" as above.
FULL CONTROL AND PARTIAL CONTROL
Full operational control of the heater is only possible by use of the Wi-Fi App or to a lesser extent via the remote
control. In the event that either method of remote operation is not available, this appliance may still be operated in
a limited capacity by using the power Standby / ON button Aas described in the note above.
B
A
Model RHFE800 shown for reference
Control & indicator locations
(Note that unlike other
design features, the controls
and indicators are ONLY
located on the one side of
double sided models).
CONTROL PANEL OPERATION

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REMOTE CONTROL ACTIVATION
The remote is supplied with two Lithium cell CR2450 button batteries
already pre-inserted.
To activate pull the clear tab K, noting that 0X (OK) will briey be shown
on the digital display I, to conrm that the activation was successful.
Noting that this also occurs when ever a fresh set of batteries is installed.
NOTE
Remove the batteries if the remote is not going to be used
for a long time. This will help avoid damage from leaking
batteries. If leakage has occurred the remote will need to
be replaced as leaking chemicals could be a risk if touched
or ingested.
When the controller buttons are pressed the green indicator located in
the IR receiver window B will ash and 'Beeps' will be emitted to conrm
that control inputs are being received, this indicates your remote control
is now working.
BUTTON FUNCTIONS, DISPLAY & OPERATION
NOTE
For the remote control to be able to function, the appliance
Standby / ON button A must be in the "ON" position. Using
the remote control to turn OFF the heater will place the
heater into STANDBY mode.
The Standby / ON button Gswitches the heater between the Standby
and ON modes.
The UP / DOWN buttons H control the height of the ame and heat
output in ve adjustment levels in combination with two fan speeds.
The relationship between ame levels and fan speeds is factory pre-set
and therefore cannot be adjusted, and are as follows:
Flame Level 1 2 3 4 5
Fan Speed Low Low High High High
NOTE
On initial start-up the appliance default ame height setting is setting 5 - High and the ame
height may only be adjusted after at least 30 seconds of operation.
The remote control temperature sensor J(located on the base of the controller) reads the
temperature of where the remote control is currently located.
The remote controls digital display Ishows the temperature (in degrees Celsius) of the room that
the remote control is located in. It has a motion activated back light which will remain illuminated
for approximately 5 seconds after a movement is sensed or when a button is pressed. Frequent
illumination of the back light greatly reduces the remote controls operational battery life, ensure
that unnecessary illumination of the display is avoided.
LOST, MISPLACED OR BROKEN REMOTE CONTROL
NOTE
Breakage of the plastic housing could expose sharp edges, replace the remote if this occurs.
Avoid getting the remote wet as water entry will damage the remote.
In the event of a lost, misplaced or broken remote control, full operational control of the heater is still possible by
use of the Wi-Fi App.
NOTE
In the event that both the remote control and network based operation are not available, this
appliance may then still be operated in a limited capacity by using the heater's control panel.
Refer to "Control Panel Operation" on page 9 for details on how to use the appliance in this
mode and the limitations of this form of operation.
I
G
H
B
A
K
J
REMOTE CONTROL OPERATION

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BATTERY SAFETY
CHANGING THE BATTERIES
When the low power symbol (left) appears at the top
of the room temperature display Ithe batteries are
near to being fully discharged and are no longer able
to power the remote control properly, replacement of
batteries is now a priority.
1. Using your ngernail or other suitable lever carefully remove
the back cover, do this by rst prying the cover o󰀨 using the
notch at the temperature sensor L end as a starting point, and
continuing until the cover pops o󰀨.
NOTE
When removing the remote control cover some
patience may be required as the cover is designed to
be not easily removed, this is to prevent easy access
to the batteries, especially by young children.
2. Once the cover is o󰀨 remove the two screws M that secure
the plastic retaining bridge N, using a small (No.0) Phillips
head screw driver or equivalent and then remove the plastic
retaining bridge N.
3. Remove the old button batteries Pby carefully sliding them
one at a time out from under the metal battery retainers O,
and into the space that was created when the plastic retaining
bridge Nwas removed in the previous step.
4. Insert two new button batteries (CR2450) P, under the metal
battery retainers Oensuring that the positive “ + ” terminals
(the side with the writing and the positive symbol) are facing
upwards.
5. Re-t the plastic retaining bridge N securing it back in place
with the two screws M.
6. With the batteries secured re-attach the rear cover by carefully
clipping it back into place, noting that the end with the notch in
it is at the bottom.
Noting that 0X (OK) will briey be shown on the digital display
to conrm that the batteries have been successfully replaced.
IMPORTANT
Remember to dispose of used button batteries
immediately and safely.
.
Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous and may be a choking hazard.
Inform others about the risk associated with button batteries and how to keep their children safe.
Remove the batteries if the remote is not going to be use for prolonged periods. This will help prevent damage from leaking
batteries. If leakage has occurred and corrosion is evident the remote will need to be replaced.
Leaking chemicals are toxic and MUST NOT be touched or ingested.
NEVER mix old and new batteries.
DO NOT immerse the remote control in any liquid, this will damage the remote control, rendering it inoperable and voiding
its warranty.
WARNING KEEP BATTERIES OUT OF REACH OF CHILDREN.
Swallowing may lead to serious injury in as little as 2 hours or death, due to chemical burns
and potential perforation of the oesophagus.
If you suspect your child has swallowed or inserted a button battery immediately call the
24-hour Poisons Information Centre on 13 11 26 for fast, expert advice.
Examine devices and make sure the battery compartment is correctly secured, e.g.
that the screws or other mechanical fasteners are tight. DO NOT use if compartment is not secure.










M
M
NN
O
O
P
P
L
REMOTE CONTROL OPERATION

Rinnai 12 RHFE0800_1000_1500 OM
For the Wi-Fi / App to work on your replace, you will need to have rst downloaded the app from the Apple App
Store or Google Play. The phone will need to be paired to the appliance and to your home Wi-Fi connection.
Wi-Fi APP FEATURES
The Rinnai Fireplace App will quickly and easily enable you to perform a number of di󰀨erent functions via your
mobile device, such as:
• Thermostatic Control - Set a comfortable temperature and let the heater do the rest.
• Flame Control - Overrides thermostatic function and allows for full ame picture regardless of room temperature.
• Multiple Timer Based Operation - Multiple timers can be set to operate the heater each day of the week.
• Tool Tips & Guides - The app supports a extensive inbuilt app user guide and tool tips function.
For more information about how to use the Rinnai Wi-Fi App, refer to the ‘Wi-Fi control user guide’ available on the
Rinnai website, www.rinnai.com.au, enter "Wi-Fi user guide" into the search eld.
NOTE
At present the current version of the app does not support a remote functionality. As such you
will need to be in the home and connected to your home Wi-Fi router to use the app.
RESETTING Wi-Fi MODULE
If there is a problem with the Wi-Fi connectivity, there may be a requirement for you to reset the Wi-Fi module E
of the appliance. With the appliance in operation do the following:
1. Take a credit type card (or other non-metallic article of similar size and thickness).
2. Use the diagram and table below locate the narrow gap in the heaters lower frame D.
Heater Model LS800 LS1000 LS1500
Location of reset point. (A)265mm 350mm 650mm
3. Using your card, gently press down to reset the Wi-Fi module.
4. Restart your app and follow the app instructions.
NOTE
In the event that both the remote control and network based operation are not available, this
appliance may then still be operated in a limited capacity by using the heater's control panel.
Refer to "Control Panel Operation" on page 9 for details on how to use the appliance in this
mode and the limitations of this form of operation.
E
Model RHFE800
shown for reference
!
A
D
Wi-Fi / APP OPERATION

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ERROR CODES
The LS series heaters have self diagnostic electronics that monitor the appliance during start up and operation.
Should a fault occur the heater will shut down. The fault that has caused a shut down will be indicated with an error
code, via the Wi-Fi app on your smart device.
Code Possible Cause Suggested Solution
00 Mains power failure Reset the heater, press the Standby / ON button on the control
panel, remote control, or app twice, to turn the re back on.
11 Ignition failure Check that the gas supply is turned on. Turn the heater OFF then
ON again. If the problem continues a service call will be required.
12 Incomplete combustion As above.
14 Overheat safety device Filter may be blocked - service call.
16 Room overheat Lower room temperature to below 40 °C.
31 Room temperature sensor faulty Service call.
32 Overheat temp. 1 sensor faulty Service call.
33 Overheat temp. 2 sensor faulty Service call.
53 Spark sensor faulty Service call.
61 Combustion fan motor faulty Service call.
71 Solenoids faulty Service call.
72 Flame detection circuit fault Service call.
73 Communication error Service call.
90 Comm's error between main PCB
and Wi-Fi module Reset Wi-Fi module see "Resetting Wi-Fi Module" on page 12.
91 Comm's error between Smart
device and Wi-Fi module
Check your Wi-Fi and Rinnai Wi-Fi module are within range.
Check network settings.
NORMAL OPERATIONAL CHARACTERISTICS
During the initial burning in period some smoke and smell may be experienced, this condition may last for a couple
of hours, however this is a normal part of the burning in process.
When using the heater for the rst time, or after a long period of non use the ignition may not occur the rst time it
is operated due to air in the gas pipes. If ignition does not occur the unit will switch o󰀨 automatically. Try operating
the heater again if this occurs, if this continues however then contact Rinnai for advice.
The appliance is tted with an overheat safety switch which will shut o󰀨 the appliance. If the appliance shuts o󰀨
repeatedly servicing may be required, contact Rinnai for advice.
The heater may make noises after ignition or switching o󰀨. This is due to the expansion and contraction of the
internal components and is normal.
As a safety precaution the heater will not ignite if the Standby / ON button is pressed straight after the heater has
been turned o󰀨. It will take approximately 20 seconds before the unit will switch back on again.
CARE & MAINTENANCE

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TROUBLE SHOOTING CHECKLIST
Check the following information to help determine whether a service call is required, however if you are unsure
about the way your heater is operating, or if you have any other faults or problems, please refer to your installer or
a Rinnai Customer Care Centre Consultant, see back page for Rinnai contact details.
Probable Cause
Fault Condition
Simplest Possible Remedy
Burners fail to ignite
Smell of gas
Fan Not Working
Minor soot deposits
Severe sooting
Glass, Condensating
Glass, Streaky lines
*Remote not working
*Wi-Fi not working
Not plugged in or turned off Plug in power cord and turn power ‘ON’.
Mains power failure Re-ignition, when power restored.
(Initial Install) Air in gas pipe Installer to purge air from gas supply.
Air in hose Repeat Ignition procedure.
Ignition failure Repeat Ignition procedure.
Flat battery for remote control * Replace remote control battery.
Gas supply turned off Turn gas supply on at the meter or cylinder.
Gas escape Isolate gas supply, call Rinnai.
Blocked / restricted ue system Call Rinnai.
Insufcient gas pressure Call Rinnai.
Log Misalignment Call Rinnai.
Normal operation No action is required.
Normal operation Fan not working - fan automatically comes on
after 4 minutes i.e. once heat switch is activated.
Normal operation Allow heater to warm up.
Heat switch not activated Allow heater to run on high for 4 minutes.
Possible fan fault Call Rinnai.
Controller display blank Replace batteries.
Comm's Error Refer to page 12 for solution.
* Only applicable when remote control is used.
SERVICE
This appliance does not contain user serviceable parts and MUST ONLY be serviced and repaired by an
authorised person. If the power supply cord or any other component of the heater are damaged, they MUST BE
replaced by Rinnai or a suitably qualied person.
Rinnai has a Service and Spare Parts network with personnel who are fully trained and equipped to give the best
service on your Rinnai appliance.
Rinnai recommends that this appliance be serviced every 2 years. If your appliance requires service, please call
our National Help Line (contact numbers for which are on the back cover of this manual).
NOTE
Service calls for general cleaning, maintenance and wear and tear are not necessarily covered
under the warranty. Service calls of this nature may be chargeable.
Faults caused by insu󰀩cient gas supply, gas quality, installation errors or operation errors are not
covered by the Rinnai warranty. Refer to separate Warranty Manual for details.
CARE & MAINTENANCE

Rinnai 15 RHFE0800_1000_1500 OM
ABNORMAL FLAME PATTERN
Each Rinnai Gas Fireplace heater has a distinct ame pattern. The ame should look the same every time you
operate your heater, after an initial warm up period of approximately 15 minutes.
Abnormal ame performance and/or pattern can indicate a problem with your heater, such as blocked gas injectors,
incorrectly installed / inadequate ue system or the articial logs/burn media may have shifted from when the
heater was rst installed.
There are some warning signs that could indicate a problem. If any of the signs below occur, please contact Rinnai.
NORMAL FLAME PATTERN ABNORMAL FLAME PATTERN SOOT BUILD UP
Key signs of abnormal ame performance:
• Appliance turns ‘OFF’ soon after start up and does not relight.
• Continued di󰀩culty or delay in establishing a ame
• Flame appears overly orange-yellow.
• Flame appears either very short or very long.
• Flame only burns part way across the burner.
• Severe soot building up on the inside of the glass or on logs.
• Continuous unusual smell from the appliance.
• Continued di󰀩culty or delay in establishing a ame.
• Severe soot building up on the inside of the glass1.
1 Appliances incorporating a live fuel eect, and designed to operate with luminous ames, may exhibit slight
carbon deposits, this is normal.
NOTE
Be advised that appliances incorporating a live fuel e󰀨ect, and designed to operate with luminous
ames, may exhibit slight carbon deposition, this is normal operation.
CLEANING
Your heater needs very little maintenance, but the following information will help you to keep it looking good and
working e󰀩ciently.
WARNING
DO NOT attempt to clean the heater while the appliance is hot or operating.
All parts of the heater can be cleaned using a soft, damp cloth.
DO NOT use solvents or abrasives to clean any parts.
DO NOT spray aerosols in the vicinity of the heater whilst in operation.
DO NOT place articles on or against this heater.
DO NOT store ammable materials near this heater.
DO NOT remove any panels or attempt to carry out any service work other than that which is
mentioned in the Trouble Shooting Checklist "Trouble Shooting Checklist" on page 14.

Rinnai Australia Pty Ltd
ABN 74 005 138 769 | AU24752
100 Atlantic Drive, Keysborough, Victoria 3173
P.O. Box 460, Braeside, Victoria 3195
Tel: [phone]
Fax: [phone]
National Help Line
Tel: [phone]* Fax: [phone]
Monday to Friday, 8.00 am to 5.30 pm EST.
*Cost of a local call higher from mobile or public phones.
For further information visit www.rinnai.com.au
or email [e-mail]
Rinnai has a Service and Spare Parts network with
personnel who are fully trained and equipped to give
the best service on your Rinnai appliance. If your
appliance requires service, please call our National
Help Line. Rinnai recommends that this appliance be
serviced every 2 years.
With our policy of continuous improvement, we
reserve the right to change, or discontinue at any time,
specifications or designs without notice.
13565_A 16 RHFE0800_1000_1500 OM Issue 1 - Jul 2019