Rinnai Arriva 752 User manual

Arriva 752 gas fireplace
Operation guide

Important
Appliance must be installed with a Rinnai approved ue system.
This appliance must be installed in accordance with:
-Manufacturer’s installation instructions
-AS/NZS 5601 Gas Installations
-AS/NZS 5263 Gas appliance standards
For use with Natural Gas or Universal LPG as indicated on the
appliance.
Appliance must be installed, commissioned and serviced by an
authorised person, being in New Zealand a licensed gastter.
Warning
Improper installation, adjustment, alteration, service and
maintenance can cause property damage, personal injury or loss
of life.
For more information about buying, using, and servicing of Rinnai
appliances call: 0800 RINNAI (0800 746 624).
Rinnai New Zealand Limited
105 Pavilion Drive, Mangere, Auckland
PO Box 53177, Auckland Airport, Auckland 2150
Phone: [phone]
Fax: [phone]
Email: [email protected]
Web: rinnai.co.nz
youtube.com/rinnainz
facebook.com/rinnainz

Safety ...................................................................4
General information ..............................................5
About your Arriva 752 ...........................................6
Care of your Arriva 752.........................................7
Clearances ...........................................................8
Operation without remote .....................................9
Operation using your remote ................................10
Troubleshooting ....................................................12
Error codes ...........................................................14
Abnormal ame pattern ........................................15
Installation checklist and installer details ..............16
Purchase details ...................................................17
Register your Ariiva 752 online .............................17
Limited Warranty ..................................................18
Contents
Gas res, like cars, require regular maintenance and servicing. For reliable operation Rinnai gas
res should be serviced every two years, including inspection of the ue system.
Servicing

4| Arriva 752 operation guide: 12219-C 03-20
Safety
Important
This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a person responsible for their safety.
-The heater must not be used or operated if any part of the appliance is damaged
-Do not place articles on or against this appliance
-Do not use or store ammable materials near this appliance
-Do not spray aerosols in the vicinity of this appliance while it is in operation
-Do not modify this appliance
-The re must not be located immediately below a power socket outlet (potential re hazard)
Do not restrict warm air discharge
by placing articles in front of the
re.
Do not post or allow children to
post articles into the louvres of the
heater.
Do not allow anyone to sit, lean or
sleep directly in front of the re.
The re must not be used for any
other purpose other than heating.
Do not spray aerosols while the
appliance is operating. Most
contain butane gas which can
be a re hazard if used near the
appliance.
Do not allow curtains or other
combustible materials to come
into contact with the re.
Children should be supervised
at all times to ensure they do not
play with the re. Hand or body
contact with the re must be
avoided.
Do not place anything on top of
the re.
Do not unplug the appliance while
it is operating. Do not use power
boards or double adapters to
operate the unit.

Arriva 752 operation guide: 12219-C 03-20 | 5
General information
Before operation please read these instructions to get an overview of how to operate, maintain and
service your Rinnai gas re.
Electrical connection
The Arriva 752 is tted with a 1.5 m
power cord and a 3-pin plug. The
standard electrical connection is to
the front right hand side.
The connection is either direct wired1or
connected to a power point within the cavity.
This must be connected to a dedicated earthed
power point. The electric isolation switch must
be accessible after the appliance has been
installed.
The re must not be located immediately below
a socket outlet—potential re hazard.
If the supply cord is damaged it must be
replaced by a licensed tradesperson. This must
be a genuine replacement part available from
Rinnai.
Installation by a licensed tradesperson
Only a licensed tradesperson can install, adjust,
maintain, and service this gas re. Any work
carried out by a non-licensed tradesperson is
illegal and will void any warranty.
Installer handover
Ensure your installer talks to you about the
use and care of this appliance, and that you
understand these instructions. The installer also
needs to complete the appliance installation
checklist and installer details (p.16), and leave
this guide with you.
Soot deposits
Small soot deposits inside the heater or glass
is normal. Signicant soot build-up however
is not normal and will require a service call.
Refer to the troubleshooting section for further
information.
Environmental
Your Rinnai gas re is
manufactured from a number of
recyclable materials. At the end
of its useful life please consider
what parts could be recycled, for
example scrap metal.
Servicing
Rinnai has a maintenance, service
and spare parts network with
personnel who are fully trained and
equipped to give the best advice
on your Rinnai appliance.
Servicing and repair should only be carried out
by authorised personnel, please call Rinnai
(0800 746 624).
For reliable operation Rinnai gas replaces
should be serviced every two years, including
inspection of the ue system. If they are in a
particularly dusty environment or subject to
excess lint, for example dog hair, or where
there are newly laid carpets, then annual
servicing would be benecial.
Regular maintenance and servicing is not
covered by the Rinnai warranty.
Outside ue terminal
On cold days steam may be discharged
from the ue terminal. This is normal for high
e󰀩ciency appliances like the Arriva and does
not indicate a fault.
For those with a horizontal
ue terminal, ensure you
keep ammable materials,
trees, shrubs, and any other
obstructions well clear of the
ue terminal.
1 Consult a qualied electrician if direct wiring is required as it must comply with AS/NZS 5601 and AS/NZS 3000 and other
relevant local regulations

6| Arriva 752 operation guide: 12219-C 03-20
About your Arriva 752
Congratulations on the purchase of your Rinnai Arriva gas replace. We hope you love this product
as much as we do, and on the o󰀨 chance that something does go wrong, or if you need help, we’re
only a phone call away.
Auto overheat discharge vent
Room air return
Louvre, warm air discharge
Room air return
Burn media
Blockage indicator for filter
and louvre blockages
Double glazed
frame window
Control panel
Remote receiver window for
infra red remote (5 m range)
Error display
Displays error codes
Operation indicator*
Indicates operation status
Timer indicator
Indicates timer program status
On/Off button
Turns the heater on or off
Room
air
return
Safety devices
Your Rinnai Arriva has the following safety
devices:
• ame failure sensing system
• pressure relief
• overheat safety switch
• air temperature sensor
• thermal fuse
• overcurrent fuse
• spark detection
Positioning the Arriva 752
To gain maximum heating advantage from the bottom air discharge, the Arriva looks and performs
best when installed close to the oor. If installed higher up the wall, the movement of air from the
convection fan, depending on the room conguration could create drafts.
Power failure
If power is disrupted while the re is operating, once power is restored, it will go into power failure
mode—ashing zeros in the error display, and a green LED* on the control panel.
To reset the re, press the On/O󰀨 button on the control panel twice, or use the remote control and
press the Standby/On button once, to go into standby, and then a second time to turn the re back
on.
* Control panel LED colours; red = on, green = standby, green ashing = error code indication

Arriva 752 operation guide: 12219-C 03-20 | 7
Care of your Arriva 752
Your Arriva needs very little maintenance, however the following information will help to keep it
looking good and working e󰀩ciently
Important
Switch o󰀨 the re before cleaning. DO
NOT attempt to clean the unit while it is
hot or operating.
DO NOT use solvents. All parts of the re and
remote can be cleaned using a soft damp cloth
and mild detergent.
About the lters
The lters are located inside the room air return
doors (side louvres) and consist of two metal
mesh strips. The buildup of dust on the lters
reduce air ow through to the re. This reduces
the operating e󰀩ciency and can lead to the re
shutting down. Regular lter cleaning during the
heating season will stop this from happening.
Cleaning the lters
Clean any dust or debris from both sides of the
lters using a vacuum cleaner, a soft dry cloth,
or a soft brush. NEVER attempt to clean the
lters with water.
Heater shut down due to lter blockages
Do not wait for the blockage indicator (error
code 14) to come on before cleaning the lters,
and do not continue to use the re if the LED
indicator is ashing red.
Once the indicator light is ashing, if no action
is taken, the heater will eventually shut down
to avoid overheating. Error code 14 will be
displayed in the error display on the control
panel.
Restoring the re after a shut down
To restore normal operation after a lter
blockage:
1. Press the On/O󰀨 button to turn o󰀨.
2. Clean the lters.
3. Press the On/O󰀨 button to turn on.
4. Use the remote control to resume normal
operation.
Bottom louvres
It is important that the warm air discharge
louvres are kept clear of any obstructions as
this will a󰀨ect the performance of the re.
When an obstruction is detected the blockage
indicator LED will go red and the re will turn
down to low (front burner only). To restore
normal operation, remove the obstruction
and use the remote control to resume normal
operation.
IMPORTANT
Filters are located inside
the room air return doors

8| Arriva 752 operation guide: 12219-C 03-20
Clearances
The clearances, measured from the edge of the glass, are minimum clearances unless otherwise
stated.
While the unit is operating
The re must not be installed where curtains
or other combustible materials could come
into contact with the unit. The 400 mm side
clearance includes side walls.
Floor protection
Heat from this re may a󰀨ect the appearance
of some materials used for ooring, such
as carpet, vinyl, cork or timber. This may be
amplied if the air contains cooking vapours or
cigarette smoke. To avoid this occurring, it is
recommended that a mat be placed in front of
the re, extending at least 750 mm in front.
Mantels and surrounds
Mantels and surrounds, made of combustible
materials such as wood, are allowed providing
they are outside the minimum clearances
shown.
Hearths
A hearth is not necessary but can be used for
decorative purposes or protection of sensitive
ooring. A hearth must not obscure the front
face of the re or obstruct the re in any way
(including the frame around the re).
TV installation above the re
The Arriva has a fan that distributes warm air
from the bottom of the unit out into the room.
As warm air is dispersed outwards, as opposed
to directly upwards, installation of a TV may be
an option.
Generally the bottom of the television should be
at least 400 mm above the re. Please contact
the television supplier to check clearances.
Some television manufacturers have warranty
conditions that state a TV is not to be installed
above a replace.
For further information please contact Rinnai or
refer to the installation guide, which includes a
TV installation diagram.
AMantel needs to be a min. of 400 mm away from
the edge of the inner glass
BMax. mantel depth at 400 mm (A) is 250 mm
CSurround needs to be a min. of 400 mm away from
the edge of the glass
For every 50 mm of added mantel depth, there must be
an additional 100 mm of clearance from the edge of the
glass. For example:
Mantel depth A: Clearance required
300 mm 500 mm
350 mm 600 mm
400 mm 700 mm
400 mm
1000 mm
400 mm
400 mm
A
B
C

Arriva 752 operation guide: 12219-C 03-20 | 9
Operation without the remote
If you lose your remote, or the batteries go at, you can still operate your re, albeit in a limited
capacity, using the control panel on the unit.
How the re starts
The Arriva has a sealed combustion chamber that requires purging before gas can ow and the
unit can start. This means the combustion fan will start before the unit comes on.
Ignition sequence
1. When the On/O󰀨 button is pressed on the control panel, the LED will glow red and the
combustion fan will start.
2. The ignition sparker will operate as soon as a spark is sensed and gas will ow to the main
burner.
3. When the main burner has established, the unit will automatically modulate between the burner
settings to achieve and maintain the default set temperature of 22 °C.
If the re is turned o󰀨 using the on/o󰀨 button on the control panel, when it is turned back on it will
lose any timer and clock settings until the remote is used again to re-transmit the information. The
remote stores the clock, time, and temperature settings of the re.
Do not unplug the power supply
Do not unplug the main power supply to the re as the convection fan is required to operate for
several minutes after the unit is turned o󰀨 to assist in cooling the re down.

10 | Arriva 752 operation guide: 12219-C 03-20
Operation using your remote
For the remote control functions to be available, the appliance On/O󰀨 button must be in the On
position.
The remote emits an infra-
red signal. It must be aimed
at the receiver unit located
on the right side of the re,
normal operating range is 5 m.
Some uorescent lights may
interfere with the transmission
of the remote signal. If you
experience this problem,
changing your operating
position may help.
The remote control will
transmit information to the
re every time a button is
pressed.
When the timers are being
set, information is transmitted
only when the ‘Time Set’
button is pressed.
When the remote is not used
for a period (approx. 5 secs),
the display will default to
standby mode, displaying only
the time. To reactivate press
any button on the keypad.
Signal transmissions
Transmissions are conrmed
by a brief illumination of the
signal indicator on the remote.
The unit will also ash and
beep to conrm the settings
have been received.
Batteries
The remote uses
two x 1.5 V AAA
batteries. Never
mix old and new
batteries.
Remove the batteries if the
remote is not going to be used
for a long time. This will help
avoid damage from leaking
batteries. After batteries
are replaced the clock and
timers may need to be
reprogrammed.
Standby / On
Stops and operates the re.
Flame
Controls the ame picture.
Extra low
Energy saving room
temperature control.
Lock
Child lock, locks out control
to prevent tampering.
Timer 1 and 2
Sets the timer programs.
Override
Manually overrides the
current timer operation.
Time set
Sets clock and timers.
Turning on
When in standby, pressing
the Standby / On button will
start the re and the LED will
glow red to indicate the re is
operating.
Preset temperatures
The temperature can be
preset to:
-L (low), continuous
combustion on low
-16-26 °C in 1 °C steps,
re will turn up and down
to maintain the selected
temperature
-H (high), continuous
combustion on high
Lock
Designed as a child lock.
When pressed all remote
functions will be locked,
except Standby / On, for the
purpose of turning the re to
standby. The remote wlll show
‘Lock’. To cancel press ‘Lock’
for three seconds.
Turning to standby
Press Standby/On, this will
turn o󰀨 the unit and the LED
will glow green to indicate the
re is in standby.
Adjusting the temperature
Pressing the up and down
buttons will change the preset
temperature by increments of
1 °C, the temperature will be
displayed on the remote.

Arriva 752 operation guide: 12219-C 03-20 | 11
Setting the clock
The clock must be set before
the timers will operate.
Press the ‘Time Set’ button
once, ‘Clock Set’ will be
displayed to conrm the
function is initiated. The
remote will show ‘AM 12:00’.
Use the up and down buttons
to set AM or PM and set the
clock, then press ‘Time Set’ to
start programming the timers.
If you don’t want to set the
timers at this point, press
‘Time Set’ four times to return
to the clock. If no button is
pressed within 90 seconds,
the screen will deactivate and
the settings may be lost.
Setting the timers
After the clock has been set
and the ‘Time Set’ button
selected:
1. ‘Timer 1 Set On’
and ‘AM 06:00’
will be displayed.
Use the up and
down buttons to set AM or
PM. Press the Time Set
button once.
2. ‘Timer 1 Set O󰀨’
and ‘AM 09:00’
will be displayed.
Use the up and
down buttons to set AM
or PM. Press the Time set
button once.
3. To set up Timer 2 repeat
the above steps, or press
‘Time Set’ three times to
exit the timer program.
4. The set On/O󰀨 timers
will be displayed briey
to conrm the settings.
When the programs have
been received the remote
display will revert to time
mode.
Using the timers
Prior to using the timers
ensure the desired
temperature has been set,
refer previous page.
You can view the timer
settings by pressing the
‘Timer 1’ or ‘Timer 2’ buttons
while the re is operating.
The display will briey show
the status of each timer, i.e.
Timer 1 On, Timer 1 O󰀨. If the
current time is outside of the
programmed times the re will
go into standby and the LED
will glow green.
To turn the timers o󰀨, press the
relevant timer button again.
The re will return to standby.
If there are no timers set the
Timer Indicator will go out.
Preheat function
Preheat automatically
functions in conjunction
with the timers. The preheat
function ensures the room
reaches temperature by the
programmed on time. This is
achieved by sensing the room
temperature one hour prior to
start.
Override
This is used to manually
override the timers so the
re can be operated outside
the timer periods. When
override is selected ‘Override’
will be displayed. While in
Override all remote functions,
except for ame function are
available until the next timer
period.
To return to the timer setting,
press ‘Override’ again. If
Standby / On is pressed
during override the re will
revert to standby and the timer
programs will be cancelled.
Extra low
Useful in situations when the
room temperature keeps rising
even when the re is on the
lowest setting.
Function o󰀨
When the room temperature
reaches the preset
temperature the re continues
to operate with the main
burner on low, to provide a
ame picture with minimal
heat output. In some cases
this may cause the room to
become warmer than desired.
Function on
When the room temperature
exceeds the preset
temperature, the burner will
reduce to an extra low setting
and will return to normal if the
room temperature starts to fall
below the preset temperature.
Flame
Flame function
can be used
approximately 90
seconds after the
re has started. The ame
function is used to select
a desired ame picture
and overrides automatic
mode—seven ame settings
available.
While the re is operating
press the ‘Flame’ button. The
re will automatically default
to the last ame setting. The
word ‘Flame’ and a series of
short bars will be displayed.
Use the up and down buttons
to select the desired ame
picture. The number of bars
illuminated will correspond to
your selection.
Should the room temperature
exceed 40 °C, while the ame
function is on, the re will
switch o󰀨—this is a safety
feature.
AM
Timer 1 Set ON
AM
Timer 1 Set OFF
AM
Time
Flame

12 | Arriva 752 operation guide: 12219-C 03-20
Troubleshooting
During installation there will be an initial burning in period where some smoke and smell may be
experienced. This is a normal part of the operation.
The Arriva is tted with an overheat safety switch. Under overheating conditions this switch will
shut o󰀨 the re. If this happens repeatedly servicing may be required.
Using the Arriva for the rst time or after a long period of non-use
Ignition may not occur the rst time it is operated due to air in the gas pipes. If ignition does
not occur within one minute the re will attempt to re-light, if unsuccessful the re will switch o󰀨
automatically. Try operating the re again if this occurs.
The re will make noises after ignition or switching o󰀨. This is due to the expansion and contraction
of internal components—this is normal. The re will not ignite if the On/O󰀨 button is pressed
straight after the heater has turned o󰀨. It will take approximately 20 seconds before the unit will
switch on again.
Symptom Cause Solution
When turning on Warm air does not start when the burner lights. The fan starts automatically after a short delay.
This is to allow the appliance to warm up,
helping avoid cold drafts.
Smoke or strange smells when operating after
installation.
This is caused by grease, oil, or dust within the
appliance. This will stop after a short time.
Sharp clicking noises at ignition, or when the
unit thermostat modulates to a lower or higher
setting, or shuts down.
This is expansion and contraction of the heat
exchanger and is a normal part of operation.
During operation Clunking noise when the thermostat operates. This is the sound of the gas valve opening and
closing to regulate the ow of gas.
When turning o󰀨 Fan continues to run after the unit is turned o󰀨. This is to remove the residual heat from within
the appliance. This stops once the re cools
down.
Other Steam is discharged from the ue terminal
outside.
High e󰀩ciency appliances tend to discharge
water vapour on cold days—this is normal.
Heater doesn’t start when the Standby/On
button is pushed.
Check the control panel On/O󰀨 button is on.
Check timer(s). Timer programmes must be
turned o󰀨 or overridden for manual operation.
Timers Timer(s) do not operate at the set time. Check timers are set correctly. They may be
inactivated or incorrectly programmed.
Timer operates for a short time then cuts out. Room temperature may be higher than the
set temperature. Increase set temperature if
desired. Turn o󰀨 the Extra Low button if on.

Arriva 752 operation guide: 12219-C 03-20 | 13
Symptom Cause Solution
Remote control doesn’t
work
Fire not plugged in properly or turned o󰀨 Plug in power cord, or press the On/O󰀨 button
on the control panel
Timer set Use the override button
Lock set Cancel lock (hold for three seconds)
Remote lockup due to signal being out of
range, incorrectly aimed, or obstructed
Change position of where you are operating
the remote, or remove obstruction
No indication or control
panel indicators
Fire not plugged in properly or turned o󰀨 Plug in power cord, or press the On/O󰀨 button
on the control panel
Mains power failure Use power reset procedure, refer p.6
Arriva stops during
operation
Mains power failure Use power reset procedure, refer p.6
Filter obstructed Remove and clean lters
Gas supply turned o󰀨 Turn on the gas supply at the meter or cylinder
Burners fail to ignite Air in gas pipe when initially installed Installer to purge air from gas supply
Gas supply turned o󰀨 Turn on the gas supply at the meter or cylinder
Smell of gas Gas escape Isolate gas supply and contact a Rinnai
Service Centre
No display on remote Flat batteries Replace batteries in remote

14 | Arriva 752 operation guide: 12219-C 03-20
Error codes
The Arriva has self diagnostic electronics that monitor the unit during startup and operation. Should
a fault occur the heater will shut down. The fault that has caused the shut down will be indicated by
a pair of ashing lights in the error display window of the control panel, and a green ashing LED.
Error code Likely cause Suggested solution
00 Mains power failure Reset the re, press the On/O󰀨 button twice, or use the remote
control and press the Standby/On button once fro standby, then
a second time to turn the re on.
11 Ignition failure Check gas supply is turned on, switch heater to standby and
then on again. If ignition failure continues a service call is
required.
12 Incomplete combustion As above
14 Filter blockage / overheat Clean lters, if error continues a service call is required
16 Room overheat Lower room temperature to below 40 °C
31 Room temperature sensor faulty Service call
32 Overheat temperature sensor faulty Service call
33 Overheat temperature sensor faulty Service call
53 Spark sensor faulty Service call
61 Combustion fan motor faulty Service call
71 Solenoids faulty Service call
72 Flame detection circuit fault Service call
73 Communication error Service call

Arriva 752 operation guide: 12219-C 03-20 | 15
Abnormal ame pattern
Each Rinnai ame re has a distinct ame pattern. This should look the same every time you start
your re, after an initial warm up period of approximately 20 minutes.
Abnormal ame performance and/or pattern
can indicate a problem with your re, such as
blocked gas injectors, or shifting of burn media.
There are some warning signs that could
indicate a problem.
-Unusual smell from the appliance
-Continued di󰀩culty or delay in establishing
a ame
-Either very short or very long ames
-Flame only burns part way across the
burner
-Severe soot building up on the inside of
the glass1.
If any of the above signs occur, please contact
Rinnai.
Normal ame pattern
Abnormal ame pattern
1 Appliances incorporating a live fuel e󰀨ect, and designed to operate with luminous ame, may exhibit slight
carbon deposits—this is normal.

16 | Arriva 752 operation guide: 12219-C 03-20
Installation checklist
The installer must complete the installation checklist below and make sure this
guide is left with you. They must also instruct you about the use and care of the
appliance, and ensure you understand the safety instructions.
Checklist
FAppliance positioned in a suitable location (clearances, mantels, surrounds etc.).
FRinnai ue system installed and tested to ensure e󰀨ective draw.
FGas pressure checked and set according to the data plate.
FBurn media installed as per instructions.
FAppliance tested for correct operation and to ensure no gas leaks.
FCustomer instructed on operating procedure and safety requirements.
FCustomer advised to service the every two years.
Installer details
Company name:
Installer name:
Address:
Phone: Mobile:
Certicate of compliance number for installation:
Signed: Date:

Arriva 752 operation guide: 12219-C 03-20 | 17
Purchase details
Please keep these details in a safe place for future reference.
ATTACH YOUR PROOF
OF PURCHASE HERE:
Retailer:
Retailer address:
Date of purchase:
Product details:
Record your purchase details below
Register your re online at www.rinnai.co.nz/register/. You’ll need to know the
model, and also the serial number—shown on the sticker on the back page of this
guide.
Register your Arriva 752 online
Warranty claim
To make a warranty claim, contact Rinnai on 0800 RINNAI (0800 746 624) or email
[email protected].

18 | Arriva 752 operation guide: 12219-C 03-20
Limited Warranty
Rinnai brings you peace of mind with a:
5-year rebox warranty
This warranty is applicable to all Rinnai gas res manufactured from 01 May 2019. All terms of
the warranty, subject to the conditions below, are e󰀨ective from the date of rst installation. The
attending service person reserves the right to verify this by requesting a copy of the gas certicate
of compliance prior to commencement of any warranty work. Proof of purchase and installation date
will be required at the time of any warranty claim. This warranty is only valid within the country of
purchase.
FIREBOX1ALL OTHER PARTS
Parts Labour Parts Labour
5 years22 years22 years22 years2
1The rebox is the metal outer casing that surrounds the re. All other parts of the re will be covered by a two year limited
warranty
2 From date of rst installation
General warranty terms
All Rinnai appliances meet or exceed the safety standards required by New Zealand gas and
electrical regulations. The company is constantly improving its products and as such, specications
are subject to change or variation without notice.
For the purposes of the Consumer Guarantees Act 1993, Rinnai only guarantees the availability of
repair facilities and spare parts for the express warranty period recorded in the table above.
This warranty does not limit any consumer rights or guarantees that may apply under the
Consumer Guarantees Act 1993. If the product is acquired for the purposes of a business, the
provisions of the Consumer Guarantees Act 1993 do not apply and no other warranties (either
express or implied by law) apart from those stated in the warranty will apply.
Warranty terms and conditions
1. All terms of this warranty are e󰀨ective from the date of rst installation. The attending service
person reserves the right to verify this by requesting a copy of the gas certicate of compliance
prior to commencement of any warranty work. The installer must issue a certicate of
compliance by law in New Zealand. Warranty claims may be invalid if not accompanied by
details of the installing or supervising gas tter’s registration number and the gas certication
number.
2. All Rinnai appliances must be installed, commissioned, serviced, repaired and removed in
accordance with the manufacturer’s installation instructions, local regulations, and building
codes by persons authorised by local regulations to do so.
3. All appliances must be operated and maintained in accordance with the manufacturer’s
operating instructions. Rinnai recommends that gas res are serviced every two years,
including inspection of the ue system.

Arriva 752 operation guide: 12219-C 03-20 | 19
Warranty terms and conditions continued
4. Servicing of the product is to be carried out by a Rinnai authorised service centre.
5. The warranty applies only to the components supplied by Rinnai. It does not apply to
components supplied by others, such as electrical switches, electrical cables, fuses and where
applicable ue systems, but is not limited to these.
6. Where a failed component is replaced under warranty, the balance of the original warranty will
remain e󰀨ective.
7. Rinnai reserves the right to transfer functional components from defective appliances if they
are suitable.
8. Rinnai reserves the right to have installed product returned to the factory for inspection.
9. Where the gas re is installed outside the metropolitan area or further than 40 km from a Rinnai
authorised service centre, travel costs shall be the owner’s responsibility.
Warranty exclusions
The following exclusions may cause the warranty to become void and will result in a service charge
and cost of parts (if required).
1. Accidental damage and acts of God.
2. Failure due to abuse or misuse, improper maintenance or improper storage.
3. Failure due to incorrect or unauthorised installations including but not limited to the use of
products, including ue systems, that are not specied by Rinnai, and damage caused by
installation of indoor res outdoors.
4. Failure or damage caused by alterations, service or repair work carried out by persons other
than Rinnai service persons or service centres.
5. Where it is found that there is no fault with the appliance and the issue is related to the
installation or is due to the failure of electricity or gas supplies.
6. Noise caused by minor contraction, movement or expansion of certain parts.
7. Cost of building work to access parts that need repair or replacement, or the costs of building
repairs afterwards.
8. Subjective issues such as noise or smell that Rinnai have investigated (or a Rinnai service
centre has investigated) and are established to be within normal operating parameters.
9. Variances in replace appearance, including ame picture, from Rinnai promotional images that
are due to gas type, printing connes, and on-screen display variances.

Arriva 752 operation guide:12219-C
Serial number
Rinnai.co.nz 0800 746 624
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