Rinnai Novo User manual

Novo direct vent gas fireplaces
Operation guide

Important
Appliance must be installed with a Rinnai approved ue
system.
This appliance shall be installed in accordance with:
- Manufacturer’s installation instructions
Current:
- AS/NZS 5601 Gas Installations
- AS/NZS 5263 Gas Appliances General Requirements
- AS/NZS 3000 Electrical Standards
- AS/NZS 3500 Plumbing and Drainage Standards
For use with Natural Gas or Universal LPG as indicated on
the appliance.
Appliance must be installed, commissioned and serviced
by an authorised person, being in New Zealand a licensed
gastter.
Warning
Improper installation, adjustment, alteration, service or
maintenance can cause property damage, personal injury or
loss of life.
For more information about buying, using, and servicing of
Rinnai appliances call: 0800 RINNAI (0800 746 624).
Rinnai New Zealand Limited
105 Pavilion Drive, Mangere, Auckland
PO Box 53177, Auckland Airport, Auckland 2150
Phone: [phone]
Email: [email protected]
Web: rinnai.co.nz
youtube.com/rinnainz
facebook.com/rinnainz

Safety ...................................................................4
General information..............................................6
About your Novo re.............................................7
How the Novo starts .............................................8
Position of your Novo on a wall ............................8
Operation using the remote..................................9
Positioning............................................................10
Mantels and surrounds - inbuilt models................11
TV installation.......................................................11
Abnormal ame pattern ........................................12
Error codes...........................................................13
Troubleshooting....................................................14
Warranty ...............................................................16
Installation checklist..............................................18
Purchse details.....................................................19
Contents
Gas res, like cars, require regular maintenance and servicing. For reliable operation
Rinnai gas res should be serviced every two years, including inspection of the ue
system.

4| Novo DV operation guide: 13747-A 01-22
Safety
This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a person responsible for their safety.
- The heater must not be used or operated if any part of the appliance is damaged
- Do not place articles on or against this appliance
- Do not use or store ammable materials near this appliance
- Do not spray aerosols in the vicinity of this appliance while it is in operation
- Do not modify this appliance
- Do not locate the re immediately below a power socket outlet (potential re hazard)
Do not restrict warm air discharge
by placing articles in front of the
appliance.
Do not allow anyone to sit, lean
or sleep directly in front of the
appliance.
Do not allow anyone to post
articles through into the heater.
Do not use or store ammable
materials near this appliance.
This appliance must not be used
for any other purpose other than
heating.
Do not allow curtains or other
combustible materials to come
into contact with the appliance.
Do not spray aerosols while the
appliance is operating. Most
contain butane gas which can
be a re hazard if used near the
appliance.
Do not place containers of liquid
on top of the appliance. Water
can cause
extensive
damage and
create an
electrocution
hazard.
Children to be supervised at all
times to ensure they do not play
with the appliance. Hand or body
contact with the appliance should
be avoided.
Do not unplug the appliance while
it is operating. Do not use power
boards or double adaptors to
operate this appliance.
If the supply cord is damaged it
must be replaced by a licensed
tradesperson. This must be
a genuine replacement part
available from Rinnai.

Novo DV operation guide: 13747-A 01-2 | 5
General information
Before operation please read these instructions to get an overview of how to operate, maintain and
service your Rinnai gas re.
Electrical connection
The Novo is tted with a 1.5 m power cord and
3-pin plug. The power cord passes through
a slot in the back left hand corner of the
appliance.
The connection is either direct wired1or
connected to a power point within the cavity.
This must be connected to a dedicated earthed
power point. The electric isolation switch must
be accessible after the appliance has been
installed.
Installation by a licensed tradesperson
Only a licensed tradesperson can install, adjust,
maintain, and service this gas re. Any work
carried out by a non-licensed tradesperson is
illegal and will void any warranty.
Installer handover
Ensure your installer talks to you about the
use and care of this appliance, and that you
understand these instructions. The installer also
needs to complete the appliance installation
checklist and installer details (p.18), and leave
this guide with you.
Safety devices
Your Rinnai gas re has the following safety
devices; ame failure sensing system, pressure
relief, overheat safety switch, air temperature
sensor, thermal fuse, overcurrent fuse, and
spark detection.
• Overheat switches: When the unit gets
too hot during operation, for example, when
the air outlet is blocked, the overheat safety
switches will turn o󰀨 the gas and will only
allow the re to restart once it has cooled
down.
• Electrical fuse: The electrical circuits are
protected by a fuse.
• Flame failure sensing system: Device
automatically cuts o󰀨 the gas supply in the
event the re does not ignite after several
attempts. This is to prevent gas building up
inside the unit.
• Power failure: In the event of a power
failure or power cut, the gas valves will
automatically close and shut down the re.
Soot deposits
Small soot deposits inside the heater or glass
is normal. Signicant soot build-up however
is not normal and will require a service call.
Refer to the troubleshooting section for more
information.
Environmental
Your Rinnai gas re is
manufactured from a number of
recyclable materials. At the end
of its useful life please consider
what parts could be recycled, for
example, scrap metal, PCB etc.
Care and maintenance
All external surfaces of the re can be cleaned
using a soft damp cloth and mild detergent. Do
not use solvents and do not attempt to clean
while the re is still operating or hot.
Servicing
Rinnai has a maintenance, service
and spare parts network with
personnel who are fully trained
and equipped to give the best
advice on your Rinnai appliance.
Servicing and repair should only be carried out
by authorised personnel, please call Rinnai
(0800 746 624).
For reliable operation Rinnai gas replaces
should be serviced every two years, including
inspection of the ue system. If they are in a
particularly dusty environment or subject to
excess lint, for example dog hair, or where
there are newly laid carpets, then annual
servicing would be benecial.
Regular maintenance and servicing is not
covered by the Rinnai warranty.
1 Consult a qualied electrician if direct wiring is required as it must comply with AS/NZS 5601 and AS/NZS 3000 and
other relevant local regulations

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About your Rinnai Novo gas re
Congratulations on the purchase of your Rinnai Novo gas re. We hope you love this product as
much as we do, and on the o󰀨 chance that something does go wrong, or if you need help, we’re
only a phone call away.
1: Power ON/OFF (control panel)
This houses the ON/OFF button and also the standby indicator. Push to turn on and o󰀨.
2: IR remote receiver window / ignition indicator
Will beep when it receives a signal from the remote and ash green during the ignition process.
3: Error display window
Two narrow cutouts within the frame will display an error code
should something go wrong with the re. You will need to walk up
to the re and look down through the cutouts to see the error code.
Control options
Infra-red remote or Wi-Fi control
Use the simple remote for the basic control options or utilise the fully functional Wi-Fi app that
allows for thermostatic control, and timer operations. For the Wi-Fi app to work the Wi-Fi module
must be installed. This can be purchased as an accessory.
Infra-red remote
The remote emits an IR signal. It must be aimed at the receiver window. Normal operating
range is up to 7 m. The range can be e󰀨ected by the angle at which you are aiming the
remote. Some uorescent lights may interfere with the transmission of the remote signal—
change your operating position if this occurs.
Rinnai Wi-Fi app
Available from the Apple App store (iPhone) or Google Play (android devices).
1
1
2
2
33

Novo DV operation guide: 13747-A 01-2 | 7
How the Rinnai Novo models start
By pressing the power button ‘On’ the re will start the ignition sequence.
Ignition sequence
1. When the On/O󰀨 button is pressed on the control panel, the infra-red receiver window will pulse
green.
2. The ignition sparker will operate, and as soon as a spark is sensed gas will ow to the main
burner.
3. When the main burner establishes a ame, the re will automatically modulate between the
burner settings to achieve and maintain the default set temperature of 22 °C1.
Do not unplug or turn o󰀨 the mains power supply to the re as this will stop the convection fan
from cooling down the unit. The convection fan operates for several minutes after the re has been
turned o󰀨.
Power cut
If power is disrupted while the Novo is operating, once the power has been restored, the re will
go into power failure mode, the LED indicator will ash red, there will ashing zeros in the error
display window2, and if you’ve had the Wi-Fi module installed (purchased separately) the app 00
(mains power failure) will appear on your smart device.
To reset the re, press the ON/OFF button on the control panel, remote control, or on the app twice
to turn the re back on.
Position of your Novo Inbuilt on a wall
If installing the Novo Inbuilt up the wall in an elevated position, air from the convection fan,
depending on the room conguration, could create draughts. This needs to be factored when
determining the location of the re.
Wall surface above the re
The temperature of the wall surface directly above the appliance may get warm and discolour
paint nishes or distort wall coverings. For durability of surfaces, please contact the manufacturer
for their specication. The nish needs to be able to withstand temperatures of up to 65 °C above
ambient.
1 On initial start-up (no additional buttons pressed), the Novo modulates the ame and heat output to try and maintain the
default setting of 22 °C. If the room temperature starts to climb above 22 °C the unit will modulate to its lowest ame and
fan setting, but will not turn o󰀨. Depending on the room size this could mean the room temperature could steadily rise.
2 Error display window, the error will show through the two narrow cutouts—you will need to walk up to the re to look
down and see these. Refer image on previous page.

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Operation using the remote
For the remote control functions to be available, the appliance On/O󰀨 button must
be in the On position.
Signal transmission to the unit
The unit will beep and ash to conrm the
settings have been received from the remote.
Lost or misplaced remote
If you misplace the remote the re can still be
used, albeit in a limited capacity, by using the
power On/O󰀨 button on the control panel. The
re will automatically modulate between ame
settings to maintain the default set temperature
of 22 °C.
Remote - safety
Keep the remote away from young
children. Also ensure they can’t access
the batteries—they can become a
choke hazard and are potentially life-
threatening if swallowed.
Breakage of the plastic housing could expose
sharp edges—replace the remote if this occurs.
Avoid getting the remote wet as water entry will
damage the remote.
Batteries
The remote uses two Lithium cell CR2450
batteries. Never mix old and new batteries.
The remote will be supplied with the batteries
already inserted, pull the clear tab to activate
(OH, meaning OK, will ash on the display).
This will also occur when the batteries have
been replaced.
Remove the batteries if the remote is not going
to be used for a long time. This will help avoid
damage from leaking batteries. If leakage has
occurred the remote will need to be replaced as
leaking chemicals could be a risk if touched or
ingested.
Changing the batteries
• Remove the back
Slide your ngernail under the bottom
corner and along the base, and gently pry
apart. With some coaxing the cover will
pop o󰀨. Patience required, remember it’s
designed so little ngers cannot easily
access the batteries.
• Unscrew the black retaining bridge
Undo the two small screws holding the
black retaining bridge between the two
batteries.
• Replace the batteries
The batteries can only be inserted one
way—printed side facing up as shown on
the next page. The battery contact edges
can be sharp, take care when replacing the
batteries.
• Replace the black bridging plate
Ensure you replace the black bridging plate
as this will reduce the risk of young children
getting access to the cell batteries.
WARNING
Pull-tab
Remove back cover by prising
apart from the bottom rst

Novo DV operation guide: 13747-A 01-2 | 9
Flame and heat setting
Once the re is turned on the
ame setting defaults to level ve
(on high). Use the up and down
buttons to control the height of the
ame and heat output.
The relationship between the flame
height and fan speed is preset and
cannot be adjusted. The fire has
five flame and fan settings:
Flame height Fan speed
1 low
2 low
3 high
4 high
5 high
Indicative room temperature
display
Displays the room temperature* (at
the point of the remote) and low
battery symbol if the batteries need
changing.
The back light will stay on for
approximately ve seconds.
Constant activation will shorten
battery life.
* Checks the room temperature every minute.
N.B: Do not compare the temperature
readings from the remote and the app. The
readings are being taken from di󰀨erent
places and could vary signicantly.
Black retaining bridge
Safety device that needs to be
removed before replacing the
batteries—DO NOT DISCARD,
this MUST BE put back on.
Temperature sensor position
The temperature sensor is located
in the bottom of the remote. Please
be aware the sensor will be a󰀨ected
by direct sunlight, draughts, and
body temperature (your hand).
Turning on and o󰀨
This button switches the re on and
o󰀨. For it to work the power button
on the fire must be ON.
Pry point for removing the back
cover
Gently pry open the back cover
from the base of the remote
Battery retainer

10 | Novo DV operation guide: 13747-A 01-22
Positioning
The clearances below are minimum clearances unless otherwise stated. The Novo must not be
installed where curtains or other combustible materials could come into contact with the re. For
the inbuilt model, the 400 mm side clearance, measured from the edge of the glass, includes side
walls. The 1000 mm clearance is in front of the re.
Inbuilt vs. freestanding clearances
The freestanding model has an additional metal
wrap around the engine which signicantly
reduces heat transfer. This means the
freestanding unit can be installed into tight
spaces, can be built in, can be positioned close
to walls, and on most ooring materials.
Hearths
A hearth is not necessary but can be used for
decorative purposes. It must not obscure the
front of the re or obstruct the re in any way.
Flooring and hearth material selection
The temperature in front of the Novo can
reach up to 40 °C above ambient, which is
why material selection is important. For more
information refer to ‘Flooring and hearth
material selection’ in the installation guides.
Floor protection
Heat radiating from the re may a󰀨ect the
appearance of some materials used for ooring
such as vinyl planks, carpet1, cork, or timber. To
avoid this occurring it is recommended a mat
be placed in front.
1Carpet cannot be tted hard up against the re as it will a󰀨ect
operation.
50 mm
50 mm 50 mm
25 mm
25 mm
1000 mm
400 mm
400 mm
400 mm
1000 mm

Novo DV operation guide: 13747-A 01-2 | 11
Mantels and surrounds - inbuilt models
Combustible mantels and surrounds require clearance from the unit to minimise the risk of re.
Mantels and surrounds, made of combustible materials such as wood, are allowed providing they
are outside the minimum clearances shown.
The Novo gas replace is not designed to be built into bookcases.
AB
C
AMantel needs to be a min. of 400 mm away
from the edge of the glass
BMax. mantel depth at 400 mm (A) is 250 mm
CSurround needs to be a minimum of 150 mm
away from the edge of the glass
For every 50 mm of added mantel depth there
must be an additional 100 mm of clearance from
the edge of the glass. For example:
Mantel depth Vertical clearance req. (A)
300 mm 500 mm
350 mm 600 mm
400 mm 700 mm
TV installation
The Novo has a fan that distributes warm air from the
top of the appliance out into the room. As warm air is
dispersed outwards and not directly upwards, installation
of a TV may be an option.
The general rule for television installations is that the
bottom of the television should be at least
400-450 mm above the re.
For a TV mounted directly above the re, the mantel must
be at least the depth of the TV to deect heat away.
Always check with the TV manufacturer
It is up to the owner to check the TV installation with the
TV manufacturer—some have warranty conditions that
state a TV is not to be installed above a replace.
Rinnai does not accept any responsibility for damage to a
TV resulting from the use of this information.
At least the
depth of the TV
400 mm
minimum
400 mm
minimum

12 | Novo DV operation guide: 13747-A 01-22
Abnormal ame pattern
Each Rinnai ame re has a distinct ame pattern, refer images below. This should look the same
every time you start your re, after an initial warm up period of approximately 20 minutes.
Abnormal ame performance and/or pattern can indicate a problem with your re, such as blocked
gas injectors, or shifting of burn media. There are some warning signs that could indicate a
problem:
- Unusual smell from the appliance
- Continued di󰀩culty or delay in establishing a ame
- Either very short or very long ames
- Flame only burns part way across the burner
- Severe soot building up on the inside of the glass1.
If any of the above signs occur, please contact Rinnai.
1 Appliances incorporating a live fuel e󰀨ect, and designed to operate with luminous ames, may exhibit slight carbon
deposits—this is normal.
Normal flame pattern Abnormal flame pattern Soot build up
Your ame pattern should look like this (may vary slightly depending on gas type)

Novo DV operation guide: 13747-A 01-2 | 13
Error codes
The Novo has self diagnostic electronics that monitor the appliance during start up and operation.
Should a fault occur the heater will shut down. The fault that has caused the shut down will be
indicated by a pair of ashing numbers in the error display. The error will show through two narrow
cutouts—you will need to walk up to the re and look down to see these.
Error
code
Likely cause Suggested solution
00 Mains power failure
Reset the re, press the On/O󰀨 button on the control panel,
remote control, or app twice, to turn the re back on.
11 Ignition failure Check the gas supply is turned on. Turn the heater OFF
then ON again. If the problem continues a service call will be
required.
12 Incomplete / interrupted combustion Check the gas supply is turned on. Turn the heater OFF
then ON again. If the problem continues a service call will be
required.
14 Overheat safety device Overheat sensor registering, possible fan fault or heat buildup
in the cavity—service call.
16 Room overheat Lower room temperature to below 40 °C.
31 Room temperature sensor faulty Service call
32 Overheat temperature 1 sensor faulty Service call
33 Overheat temperature 2 sensor faulty Service call
53 Spark sensor faulty Service call
61 Combustion fan motor faulty Service call
70 Model error Incorrect PCB for model, service call.
71 Solenoids faulty Service call
72 Flame detection circuit fault Service call
If you have the optional Wi-Fi module
73 Communication error Service call
90 Communication error detected between the
main PCB and Wi-Fi module
Wi-Fi module in the re needs resetting, refer to your Wi-Fi
user guide.
91 Communication error detected between the
Smart device and Wi-Fi module
Check your Wi-Fi settings and Rinni Wi-Fi module are within
range. Check your network settings.
Error codes will show through these slots in the frame
Error window display

14 | Novo DV operation guide: 13747-A 01-22
Troubleshooting
Check the following information before making a service call as some performance characteristics
of the re are a normal part of operation. If you are still unsure or concerned after reading this
section, please contact Rinnai on 0800 746 624.
During installation there will be an initial burning in period where some smoke and smell may be
experienced, this could last for a couple of hours— this is a normal part of the operation.
The appliance is tted with an overheat safety switch which will shut o󰀨 the appliance. If the
appliance shuts o󰀨 repeatedly servicing may be required.
Using the heater for the rst time, or after a long period of non use
Ignition may not occur the rst time it is operated due to air in the gas pipes. If ignition does not
occur the unit will switch o󰀨 automatically. Try operating the heater again if this occurs.
The heater may make noises after ignition or switching o󰀨. This is due to the expansion and
contraction of the internal components—this is normal. The heater will not immediately ignite if
the On/O󰀨 button is pressed straight after the heater has turned o󰀨. Wait a few seconds before
switching the unit on again.
What’s happening Explanation and/or possible solution
Unusual smells
Smoke or strange smells are produced when
rst operating the appliance after installation.
This is caused by grease, oil, or dust within the
appliance. This will stop after a couple of hours.
Have you been painting? Have new carpets
been laid? Have you been cooking with spices?
If yes to any of the above, then this is normal as
these odours will mix with the warm air to emit an
unusual smell—this will dissipate over time.
Smell of gas There could be a leak. Turn o󰀨 the gas at the
meter or LPG cylinder and call your installer.
Unusual sounds
Clicking noises when the heater starts or
stops, or changes to a higher or lower setting.
This is expansion and contraction of the heat
exchanger and is a normal part of operation.
Clunking noise when the thermostat operates. This is the sound of the gas valve opening and
closing to regulate the ow of gas.
Soot marks and condensation on the glass
Small soot deposit on logs or stones. Normal operation, no action required.
Severe soot deposits forming on logs, stones,
or glass
Inadequate ue system, incorrect gas pressure
or incorrect installation of burn media. Contact a
Rinnai Service Centre.
Condensation and/or water marks on the
glass
Normal operation. Condensation should
disappear once the re has warmed up.

Novo DV operation guide: 13747-A 01-2 | 15
What’s happening Explanation and/or possible solution
Performance problems
Warm air not coming from the unit on startup The fan starts automatically after a short delay.
This is to allow the re to warm up, helping avoid
cold draughts.
Fan continues to run after the unit is turned
o󰀨
This is to remove the residual heat and will stop
once the re cools down.
Fire will not light when switched on Ensure the power cord is plugged in and turned
on. Ensure the gas supply is on.
Unit stops during operation Possible power failure, or gas supply may have
been turned o󰀨
Remote problems
Remote control doesn’t work Unit not plugged in properly or has been turned
o󰀨—plug in power cord or press the On/O󰀨
button.
Remote lock-up due to signal being out of range,
incorrectly aimed at the unit, or obstructed.
Battery may be at.

16 | Novo DV operation guide: 13747-A 01-22
Limited Warranty
Rinnai brings you peace of mind with a:
5-year rebox warranty
This warranty is applicable to all Rinnai gas res manufactured from 01 May 2019. All terms of
the warranty, subject to the conditions below, are e󰀨ective from the date of rst installation. The
attending service person reserves the right to verify this by requesting a copy of the gas certicate
of compliance prior to commencement of any warranty work. Proof of purchase and installation date
will be required at the time of any warranty claim. This warranty is only valid within the country of
purchase.
FIREBOX1ALL OTHER PARTS
Parts Labour Parts Labour
5 years22 years22 years22 years2
1The rebox is the metal outer casing that surrounds the re. All other parts of the re will be covered by a two year limited
warranty
2 From date of rst installation
General warranty terms
All Rinnai appliances meet or exceed the safety standards required by New Zealand gas and
electrical regulations. The company is constantly improving its products and as such, specications
are subject to change or variation without notice.
For the purposes of the Consumer Guarantees Act 1993, Rinnai only guarantees the availability of
repair facilities and spare parts for the express warranty period recorded in the table above.
This warranty does not limit any consumer rights or guarantees that may apply under the
Consumer Guarantees Act 1993. If the product is acquired for the purposes of a business, the
provisions of the Consumer Guarantees Act 1993 do not apply and no other warranties (either
express or implied by law) apart from those stated in the warranty will apply.
Warranty terms and conditions
1. All terms of this warranty are e󰀨ective from the date of rst installation. The attending service
person reserves the right to verify this by requesting a copy of the gas certicate of compliance
prior to commencement of any warranty work. The installer must issue a certicate of
compliance by law in New Zealand. Warranty claims may be invalid if not accompanied by
details of the installing or supervising gas tter’s registration number and the gas certication
number.
2. All Rinnai appliances must be installed, commissioned, serviced, repaired and removed in
accordance with the manufacturer’s installation instructions, local regulations, and building
codes by persons authorised to do so.
3. All appliances must be operated and maintained in accordance with the manufacturer’s
operating instructions. Rinnai recommends that gas res are serviced every two years,
including inspection of the ue system.

Novo DV operation guide: 13747-A 01-2 | 17
Warranty terms and conditions continued
4. Servicing of the product is to be carried out by a Rinnai authorised service centre.
5. The warranty applies only to the components supplied by Rinnai. It does not apply to
components supplied by others, such as electrical switches, electrical cables, fuses, but is not
limited to these.
6. Where a failed component is replaced under warranty, the balance of the original warranty will
remain e󰀨ective.
7. Rinnai reserves the right to transfer functional components from defective appliances if they
are suitable.
8. Rinnai reserves the right to have installed product returned to the factory for inspection.
9. Where the gas re is installed outside the metropolitan area or further than 40 km from a Rinnai
authorised service centre, travel costs shall be the owner’s responsibility.
Warranty exclusions
The following exclusions may cause the warranty to become void and will result in a service charge
and cost of parts (if required).
1. Accidental damage, defects or failure caused by acts of God, re, wind, lightening, ood, storm,
hail storm fallout, vandalism, earthquake, war, civil unrest, misuse, abuse, negligence, pests,
animals, pets, insects, or entry of foreign objects or matter into the product such as dirt, debris
or moisture.
2. Failure due to abuse or misuse, improper maintenance or improper storage.
3. Failure due to incorrect or unauthorised installations including but not limited to the use of
products, including ue systems, that are not specied by Rinnai, and damage caused by
installation of indoor res outdoors.
4. Failure or damage caused by alterations, service or repair work carried out by persons other
than Rinnai service persons or service centres.
5. Where it is found that there is no fault with the appliance and the issue is related to the
installation or is due to the failure of electricity or gas supplies.
6. Noise caused by minor contraction, movement or expansion of certain parts.
7. Cost of building work to access parts that need repair or replacement, or the costs of building
repairs afterwards.
8. Subjective issues such as noise or smell that Rinnai have investigated (or a Rinnai service
centre has investigated) and are established to be within normal operating parameters.
9. Variances in replace appearance, including ame picture, from Rinnai promotional images that
are due to gas type, printing connes, and on-screen display variances.

18 | Novo DV operation guide: 13747-A 01-22
Installation checklist
The installer must complete the installation checklist below and make sure this
guide is left with you. They must also instruct you about the use and care of the
appliance, and ensure you understand the safety instructions.
Checklist
FAppliance positioned in a suitable location (clearances, mantels and surrounds).
FCorrect aeration plate conguration based on ue length.
FRinnai ue system installed and tested to ensure e󰀨ective draw.
FCommissioned as per the commissioning instructions.
FBurn media installed as per instructions.
FAppliance tested for correct operation and to ensure no gas leaks. This includes running on the
high and low settings for over ve minutes.
FManual on/o󰀨 button checked to ensure it is operational.
FCustomer instructed on operating procedure and safety requirements.
FCustomer advised to service the heater every two years.
Installer details
Company name:
Installer name:
Address:
Phone: Mobile:
Certicate of compliance number for installation:
Signed: Date:

Novo DV operation guide: 13747-A 01-2 | 19
Purchase details
Please keep these details in a safe place for future reference.
ATTACH YOUR PROOF OF
PURCHASE HERE:
Retailer:
Retailer address:
Date of purchase:
Product details:
Record your purchase details below
Register your re online at www.rinnai.co.nz/register/. You’ll need to know the
model, and also the serial number—shown on the sticker on the back page of this
guide.
Register your gas re online
Warranty claim
To make a warranty claim, contact Rinnai on 0800 RINNAI (0800 746 624) or email
[email protected].

Novo DV operation guide: 13747-A
Tel: [phone]
http://www.youtube.com/rinnainz
http://facebook.com.rinnainz
Rinnai.co.nz
Serial number