
Trouble Shooting
Problem Solution
Ice in Trough
Check fuses or circuit breakers
Check all heating elements to make sure they are heating
Adjust thermostat to higher temperature
Check for voltage to fountain
Valve Freezing Check that cable heater is installed properly and fastened around valve
Check for air gaps where a cold wind can reach the valve
Supply line Freezing
Check that the cable heater is uncoiled and fastened around valve and supply line
Check that supply piping is centered in riser tube and not touching the sides
Check that riser tube is free of water and mud that may cause freezing
Check that flexible hose does not touch side of casing or frame
Check for air gaps between casing and concrete floor
Valve won’t stop dripping
Check the float adjustment. Check that float is not water logged or rubbing sides
Check for excessive water supply pressure
Disassemble valve and check for sand or mineral build-up on valve rubber. Check
valve orifice outlet for wear and damage. A screen or filter may be required with
sandy or scaly water
Turn valve rubber over and re-assemble
Low water flow Check that valve inlet is not plugged or supply hose is not kinked
Check system pressure and water flow from supply line
Check that shutoff valves are fully open
Ritchie Limited Warranty Effective September 2012
Ritchie Industries, Inc. warrants its products to
be free of defective materials and workmanship.
Defective part(s) will be repaired or replaced at the
option of Ritchie Industries. This warranty
specifically excludes all labor and shipping charges.
This warranty does not apply to any appearance
items, to any product whose exterior has been
damaged or defaced, to any product that has been
improperly installed, to any product subjected to
misuse, abnormal service or handling, and to any
products altered or repaired with other than original
equipment or manufacturer’s parts.
This warranty gives you specific legal rights,
and you may also have other rights which vary from
state to state.
All warranty claims must be processed through
an Authorized Ritchie Dealer/ Distributor. Proof of
purchase is required. This warranty is not
transferable. The period of warranty begins at
original date of purchase as follows:
Poly Units
Base, top and ball closures
10 year limited against manufacturing defect. 100% first five
years, then declining 20% per year for the remaining five years.
Stainless Steel Units
Stainless trough and stainless valve chamber frame:
Ten years against manufacturing defect or corrosion. 100% all
ten years.
Casing and cover:
10 year limited against manufacturing defect. 100% first year,
then declining 10% per year for the remaining nine years.
Component Parts
All component parts, such as floats, valves, heating
elements:
One year from the date of purchase against manufacturing
defect, 100%.
ULTRA-Fount Instruction Manual