Roborock H7 Installation guide

Roborock Handheld Cordless Vacuum
Cleaner H7 FAQ

Table of Contents
Frequently Asked Questions.........................................................................................................7
1. Q: Is it normal to find slight scratches after unpacking? ..................................................7
2. Q: Is it normal to have several vertical/diagonal lines or cracks on the side of the
transparent dust bin?................................................................................................................7
3. Q: Is it normal for the bristles on the floor brush roller to be slightly deformed?...........8
4. Q: Is it normal for the brush and machine to be different colors?...................................8
5. Q: What does "MAX" on the transparent dust bin mean?...............................................8
6. Q: What does the circular gray rubber on the bottom of the dust bin do? .....................8
7. Q: What does the red object inside the dust bin do? ......................................................8
8. Q: What does the gray filter on top of the red secondary separator do, and can it be
washed? ....................................................................................................................................9
9. Q: What is the cover that can be twisted and removed from the top of the vacuum
cleaner, and can it be washed? .................................................................................................9
10. Q: What does the sliding button on the bottom of the vacuum cleaner do?..............9
11. Q: Is it normal to have scratches on the body of the machine and brush head after
use? 9
12. Q: What is the weight of the vacuum cleaner?............................................................9
13. Q: What are the parameters of the fan used in the Roborock Handheld Cordless
Vacuum Cleaner H7? ...............................................................................................................10
14. Q: Is the Roborock Handheld Cordless Vacuum Cleaner H7 loud when used?..........10
15. Q: What are the rotation speeds of the Soft Roller Brush and Multi-Surface Brush of
the Roborock Handheld Cordless Vacuum Cleaner H7? .........................................................10
16. Q: Are there consumable parts in the Roborock Handheld Cordless Vacuum Cleaner
H7? 10
17. Q: Is it normal for there to be a slight smell from the air vent of the Roborock Handheld
Cordless Vacuum Cleaner H7? ................................................................................................11
18. Q: Does the Roborock Handheld Cordless Vacuum Cleaner H7 have motor overload
protection mechanisms?.........................................................................................................11
19. Q: What kind of battery does the Roborock Handheld Cordless Vacuum Cleaner H7
use? 11

20. Q: What does the main switch on the side of the vacuum cleaner do? ....................11
21. Q: Can the Roborock Handheld Cordless Vacuum Cleaner H7 run continuously? When
active, will the machine run continuously even after releasing the trigger?..........................12
22. Q: Why can't the vacuum cleaner be stopped? .........................................................12
23. Q: What does the change mode button on the rear of the machine do?..................12
24. Q: Which mode should I choose when vacuuming? ..................................................12
25. Q: Does the Roborock Handheld Cordless Vacuum Cleaner H7 support the mobile app?
13
26. Q: How do you change the screen language?............................................................13
27. Q: How do you turn off the vacuum cleaner?............................................................14
28. Q: How long is the run time of the Roborock Handheld Cordless Vacuum Cleaner H7?
14
29. Q: Does the Roborock Handheld Cordless Vacuum Cleaner H7 support battery
replacement to increase run time?.........................................................................................14
30. Q: Why does the estimated run time value on the Roborock Handheld Cordless
Vacuum Cleaner H7 flicker? ....................................................................................................14
31. Q: Why is the estimated run time of the Roborock Handheld Cordless Vacuum Cleaner
H7 different from actual run time? .........................................................................................15
32. Q: Why does the run time of the Roborock Handheld Cordless Vacuum Cleaner H7 not
meet the standard value when fully charged?........................................................................15
33. Q: The vacuum cleaner displays a certain amount remaining battery during use, so
why does it display low battery once it stops running?..........................................................15
34. Q: How long does it take to charge the Roborock Handheld Cordless Vacuum Cleaner
H7? 16
35. Q: Does the Roborock Handheld Cordless Vacuum Cleaner H7 need to be charged for
12 hours after the first three uses?.........................................................................................17
36. Q: Why does the Roborock Handheld Cordless Vacuum Cleaner H7 take longer to
charge in summer?..................................................................................................................17
37. Q: Does the Roborock Handheld Cordless Vacuum Cleaner H7 have a car charger?.17
38. Q: Can I store the Roborock Handheld Cordless Vacuum Cleaner H7 in a car trunk? 17
39. Q: How do I turn off the screen when charging? .......................................................17
40. Q: How do I turn on the screen when charging? .......................................................18

41. Q: Does continually connecting the machine to the charger or charging stand damage
the battery?.............................................................................................................................18
42. Q: Why is the battery not full even after charging for a long time?...........................18
43. Q: How should I store the vacuum cleaner if I do not plan to use it for a long time?18
44. Q: Can I vacuum items such as liquids, Coke, peanut butter, or porridge?................18
45. Q: What should I do if I accidentally vacuum water or liquid?...................................19
46. Q: The vacuum cleaner is sucking in and expelling air and twitching. What is
happening?..............................................................................................................................19
47. Q: Can the floor brush head be used on short pile carpets? .....................................19
48. Q: Why are there two rows of holes on the sides of the crevice tool? ......................19
49. Q: What can I clean with the dusting brush? .............................................................20
50. Q: What can I clean with the Soft Roller Brush? ........................................................20
51. Q: What can I clean with the floor brush? .................................................................20
52. Q: What can I clean with the Multi-Surface Brush? ...................................................20
53. Q: What is the use of the soft tube? ..........................................................................20
54. Q: Why does the Multi-Surface Brush stop rotating automatically?..........................21
55. Q: Is it normal for the Multi-Surface Brush to be noisy when in use? .......................21
56. Q: Why does fan sound increase and run time become shorter when using the Multi-
Surface Brush? ........................................................................................................................21
57. Q: Why isn't carpet pressurization activated on carpets?..........................................21
58. Q: Why is carpet pressurization activated on hard floors? ........................................22
59. Q: Why can't debris in corners be cleared when using the Multi-Surface Brush to
vacuum debris such as garbage and seed shells? ...................................................................22
60. Q: When using the Soft Roller Brush to vacuum quilts to remove mites, the sheets are
sucked in and difficult to move. What should I do?................................................................22
61. Q: Is it normal for bristles of the dusting brush to deform? ......................................22
62. Q: What does the long strip at the bottom of the Soft Roller Brush do?...................23
63. Q: Can I clean car interiors with the Roborock Handheld Cordless Vacuum Cleaner H7?
23
64. Q: Why does the Soft Roller Brush/ Multi-Surface Brush stop rotating automatically?

23
65. Q: How can I turn the brush head when using Multi-Surface Brush?........................23
66. Q: Must I use a coin to remove the Soft Roller Brush/ Multi-Surface Brush roller cover?
23
67. Q: What does the black rubber at the entrance of the suction port do? ..................24
68. Q: What do the two small circular holes at the inlet of the vacuum cleaner do?......24
69. Q: Why is it difficult to open and close the dust bin? ................................................24
70. Q: The air from the air outlet sometimes blows in my direction. Is the air clean?....24
71. Q: Why is it difficult to remove the vacuum cleaner from the charging dock?..........24
72. Q: How to use the magnetic charging station？........................................................25
73. Q:How to use the child lock?......................................................................................25
Troubleshooting related...............................................................................................................25
1. Q: The vacuum cleaner shuts down after sucking in and expelling air a few times. What
should I do?.............................................................................................................................25
2. Q: The Soft Roller Brush/ Multi-Surface Brush does not work. What should I do? .......25
3. Q: The Soft Roller Brush/ Multi-Surface Brush often stops rotating. What should I do?
26
4. Q: It is difficult to push the Soft Roller Brush. What should I do?..................................26
5. Q: The vacuum cleaner is not working. What should I do?............................................27
6. Q: Suction power is weak. What should I do?................................................................27
7. Q: The vacuum cleaner has become noisier. What should I do?....................................27
8. Q: The Soft Roller Brush/ Multi-Surface Brush has become noisier. What should I do?27
9. Q: The vacuum cleaner is unable to charge. What should I do? ....................................27
10. Q: The charging stand cannot charge the machine. What should I do? ....................28
11. Q: The screen doesn't turn on when the charger is connected. What should I do?..28
Routine maintenance related......................................................................................................29
1. Q: How often does the Roborock Handheld Cordless Vacuum Cleaner H7 have to be
maintained? ............................................................................................................................29
2. Q: Can I use detergent or disinfectant during routine maintenance and cleaning? ......29

3. Q: Can I use a dishwasher to clean the dust bin, brush heads, rollers, and filters? .......29
4. Q: How do I clean the Soft Roller Brush when it is tangled with hair?...........................29
5. Q: How do I clean the dust bin when it is tangled with hair? ........................................29
6. Q: Can I wash the crevice tool, dusting brush, Multi-Surface Brush, and Soft Roller Brush
directly with water? ................................................................................................................30
7. Q: Which parts of the Cordless Stick Vacuum can be washed and which parts cannot be
washed? ..................................................................................................................................30
8. Q: How do I clean dust on the body and in gaps of the Cordless Stick Vacuum? Does it
come with a beak-like cleaning tool? ......................................................................................30
9. Q: The Multi-Surface Brush stops rotating when the vacuum cleaner is stopped and then
restarted, but nothing is entangled in it. What should I do? ..................................................30
10. Q: The vacuum cleaner vibrates slightly when first switched on, but it doesn't start
properly. After several attempts, a blockage error is displayed. What should I do? ..............31
11. Q: The screen displays an unfamiliar interface which cannot be exited even by pressing
the trigger. What should I do?.................................................................................................31

Frequently Asked Questions
1. Q: Is it normal to find slight scratches after
unpacking?
A: The product may have slight scratches caused by bumping during transportation, but
we guarantee that every machine we deliver to our customers is brand new and unused.
2. Q: Is it normal to have several vertical/diagonal
lines or cracks on the side of the transparent dust
bin?
A: These are the molding lines of the dust bin and are not cracks. They are normal and
have no effect on the strength and sealing capacity of the machine.

3. Q: Is it normal for the bristles on the floor brush
roller to be slightly deformed?
A: The bristles on the Multi-Surface Brush roller are made of nylon and carbon fiber,
which may be slightly deformed when pressured during transportation. They will return to
normal after being used or left idle for a period of time and will not affect normal usage or
cleaning performance.
4. Q: Is it normal for the brush and machine to be
different colors?
A: Yes, it is normal. Our machines are sprayed with a space silver coating, which has a
slightly different color from the brush.
5. Q: What does "MAX" on the transparent dust bin
mean?
A: "MAX" on the dust bin indicates the maximum dust holding volume. When the dust
reaches or exceeds the MAX line, please promptly empty the dust bin to avoid an
overload of dust affecting vacuum performance.
6. Q: What does the circular gray rubber on the
bottom of the dust bin do?
A: The gray rubber is a sealing material that prevents air leakage when the dust cover is
closed so as to avoid affecting suction power.
7. Q: What does the red object inside the dust bin do?
A: It is the secondary separator of the vacuum cleaner. Its interior has nine parallel tubes
that are important parts used for secondary dust separation. Please ensure that the
secondary separator is correctly installed before using the vacuum.

8. Q: What does the gray filter on top of the red
secondary separator do, and can it be washed?
A: The gray circular filter is the vacuum cleaner's pre-filter. It is used to block fine dust
which passed through the secondary separation filter system. It is recommended that you
wash it once a month with tap water and dry it before reinstalling to ensure the best
performance of the vacuum cleaner.
9. Q: What is the cover that can be twisted and
removed from the top of the vacuum cleaner, and can
it be washed?
A: It is the vacuum cleaner's rear HEPA filter which can filter dust as small as 0.3
micrometers. It is recommended that you wash it once a month with tap water and dry it
before reinstalling to ensure the best performance of the vacuum cleaner.
10. Q: What does the sliding button on the bottom of
the vacuum cleaner do?
A: It is the vacuum cleaner's dust bin release button. Pull the button in the direction of the
arrow to remove the transparent dust bin for cleaning.
11. Q: Is it normal to have scratches on the body of
the machine and brush head after use?
A: As small scratches and minor collisions occur inevitably during usage, it is normal to
have such marks. Product performance will not be affected.
12. Q: What is the weight of the vacuum cleaner?
A: The main unit weighs around 1.46kg, while the extension tube and floor brush weigh
around 1kg. The total weight of the package (overseas version) is 7.8kg.

13. Q: What are the parameters of the fan used in
the Roborock Handheld Cordless Vacuum Cleaner
H7?
A: The fan used in the Roborock Handheld Cordless Vacuum Cleaner H7 has a rated
power of 480 W and a maximum speed of 100,000 rpm, which produces negative
pressure of around 25,000 Pa (21,000 Pa for some models) and suction power of 160
AW.
14. Q: Is the Roborock Handheld Cordless Vacuum
Cleaner H7 loud when used?
A: There is high-speed air flow when using the vacuum cleaner, which will inevitably
produce some noise. We have undergone significant noise reduction optimization without
reducing suction power, suction effect, and machine power efficacy. When using ECO
mode, noise is optimized to as low as 72 dB, which does not feel noisy during usage.
15. Q: What are the rotation speeds of the Soft
Roller Brush and Multi-Surface Brush of the Roborock
Handheld Cordless Vacuum Cleaner H7?
A: The rotation speeds of the Soft Roller Brush is around 3,000 rpm，and Multi-Surface
Brush is around 4000rpm.
16. Q: Are there consumable parts in the Roborock
Handheld Cordless Vacuum Cleaner H7?
A: No, there are no consumable parts that require regular replacement. The filter can be
washed with water, and performance will gradually lower after prolonged usage. It can be
replaced to improve performance. It is recommended that you replace it annually.

17. Q: Is it normal for there to be a slight smell from
the air vent of the Roborock Handheld Cordless
Vacuum Cleaner H7?
A: The Roborock Handheld Cordless Vacuum Cleaner H7 contains sealing components
that are made of rubber, so new machines may have a certain smell. It is not harmful to
the human body, and the smell will gradually disappear with normal usage. Do not worry
about it.
18. Q: Does the Roborock Handheld Cordless
Vacuum Cleaner H7 have motor overload protection
mechanisms?
A: All motors used in the vacuum cleaner feature overload protection, including the
vacuum fan, Soft Roller Brush motor, and Multi-Surface Brush motor. If foreign objects
enter and cause an overload, they will automatically stop running for protection purposes.
19. Q: What kind of battery does the Roborock
Handheld Cordless Vacuum Cleaner H7 use?
A: The Roborock Handheld Cordless Vacuum Cleaner H7 uses a high-rate polymer
lithium-ion battery pack, with a total of 6 batteries and a capacity of 3610 mAh.
20. Q: What does the main switch on the side of the
vacuum cleaner do?
A: Press the main switch to enter or exit continuous mode. In continuous mode, press the
trigger once and the vacuum cleaner will run continuously. This allows you to release the
trigger while using the vacuum cleaner. Press the main switch again to exit continuous
mode. In any mode, pressing the main switch for 2 seconds will stop the vacuum.

21. Q: Can the Roborock Handheld Cordless
Vacuum Cleaner H7 run continuously? When active,
will the machine run continuously even after releasing
the trigger?
A: Press the main switch on the side of the handle to enter continuous mode and press
the trigger to start the machine, or hold the trigger and press the main switch while the
machine is running to enter continuous mode, after which it will run even if you let go of
the trigger. When you need to stop, press the main switch to exit the mode.
22. Q: Why can't the vacuum cleaner be stopped?
A: It may be running in continuous mode. Press the main switch to exit the mode and
then stop it. There may also be foreign objects stuck in the trigger. Press and hold the
main switch for 2 seconds to stop the machine.
The main switch is located on the handle on the left of the screen. It is round and has a
small diameter.
23. Q: What does the change mode button on the
rear of the machine do?
A: When powered on, pressing the change mode button will switch between Standard,
MAX, and ECO modes, and the corresponding icon will be highlighted on the screen.
24. Q: Which mode should I choose when
vacuuming?
A: It is recommended to choose Standard mode for daily cleaning. If you need to clean a
large floor area or reduce noise, you can choose ECO mode. When cleaning areas that
are difficult to clean, such as mattresses, sofa cushions, and gaps, you can use MAX
mode.

25. Q: Does the Roborock Handheld Cordless
Vacuum Cleaner H7 support the mobile app?
A: No, the Roborock Handheld Cordless Vacuum Cleaner H7 does not support the
mobile app.
26. Q: How do you change the screen language?
A: Press and hold the change mode button for 10 seconds to enter the language
selection interface. An * is displayed before the currently selected language. Press the
change mode button to switch the cursor. If the cursor is on an unselected language,
press the trigger to select the language. If the cursor is on a selected language, press the
trigger to exit. You can directly exit the language selection interface by pressing the main
switch. It will also shut down after 30 seconds without operation.

27. Q: How do you turn off the vacuum cleaner?
A: In standby mode, the screen will turn off automatically after 30 seconds without
operation. After 30 more seconds without operation, the machine will automatically turn
off.
28. Q: How long is the run time of the Roborock
Handheld Cordless Vacuum Cleaner H7?
A: In Standard mode, run time is around 45 minutes when using the crevice tool, around
35 minutes when using the Soft Roller Brush and Bed brush, around 30 minutes when
using the Multi-Surface Brush. In MAX mode, run time is around 8 minutes when using
the crevice tool, around 12 minutes when using the Soft Roller Brush and Bed Brush. In
ECO mode, run time is around 90 minutes when using the crevice tool, around 70
minutes when using the Soft Roller Brush and Bed Brush, around 60 minutes when using
the Multi-Surface Brush.
Under the influence of different temperature, surfaces and other factors, the above data
may differ slightly.
29. Q: Does the Roborock Handheld Cordless
Vacuum Cleaner H7 support battery replacement to
increase run time?
A: Our battery and machine are integrated and do not support battery replacement. It is
recommended that you fully charge the battery before using the vacuum cleaner for the
first time so as to prolong battery life.
30. Q: Why does the estimated run time value on the
Roborock Handheld Cordless Vacuum Cleaner H7
flicker?
A: The estimated run time of the vacuum cleaner is estimated based on parameters such
as operating power and remaining battery. Operating power will vary along with factors
such as operating status and working surface, and there may be errors in the remaining
battery value, causing the estimated time to flicker at times.

31. Q: Why is the estimated run time of the
Roborock Handheld Cordless Vacuum Cleaner H7
different from actual run time?
A: The estimated run time of the vacuum cleaner is estimated based on parameters such
as operating power and remaining battery. Operating power will vary along with factors
such as operating status and working surface, and there may be errors in the remaining
battery value. As such, there will be errors in the estimated run time and it is for reference
only.
32. Q: Why does the run time of the Roborock
Handheld Cordless Vacuum Cleaner H7 not meet the
standard value when fully charged?
A: There are slight differences between each vacuum cleaner, and run time is affected by
factors such as operating power and remaining battery. Battery discharge may also be
affected by factors such as degradation and temperature, thus the actual run time may
be somewhat different from the standard value.
In addition, even when the screen displays 100% battery during charging, the battery may not yet
be fully charged and it continues to charge at a low current. In this case, using the vacuum
cleaner may result in a reduced run time because the battery is not yet fully charged.
33. Q: The vacuum cleaner displays a certain
amount remaining battery during use, so why does
it display low battery once it stops running?
A: The vacuum cleaner requires quite a lot of power to start, so it may not be able to start if the
remaining battery is low. The run time may also be prone to a certain degree of error when the
battery is very low.

34. Q: How long does it take to charge the Roborock
Handheld Cordless Vacuum Cleaner H7?
A: It takes about 2.5 hours to charge from 0% to 100%. Battery temperature will be
higher after using MAX mode continuously, which will increase charging time. It is
recommended that you cool down the machine for 30 minutes before charging.

35. Q: Does the Roborock Handheld Cordless
Vacuum Cleaner H7 need to be charged for 12 hours
after the first three uses?
A: No, the Roborock Handheld Cordless Vacuum Cleaner H7 uses a high-rate polymer
lithium-ion battery pack which can be charged and used anytime. However, there may
not be enough power in the machine after production. It is recommended to fully charge
the machine before using it for the first time. Charging time is around 2.5 hours.
36. Q: Why does the Roborock Handheld Cordless
Vacuum Cleaner H7 take longer to charge in summer?
A: The Roborock Handheld Cordless Vacuum Cleaner H7 has a complete battery
charging and discharging management system. In the hot summer, battery temperature
may be higher after usage. To prolong battery life and ensure charging safety, the
machine will wait for the battery to cool down before charging. As such, charging time
becomes longer in summer.
37. Q: Does the Roborock Handheld Cordless
Vacuum Cleaner H7 have a car charger?
A: No, we issue standard power adapters for home usage, and no car charger is
available.
38. Q: Can I store the Roborock Handheld Cordless
Vacuum Cleaner H7 in a car trunk?
A: Temperature within cars is very high in summer due to sunlight exposure. To prolong
battery life and ensure charging safety, please do not store the Roborock Handheld
Cordless Vacuum Cleaner H7 in a car trunk.
39. Q: How do I turn off the screen when charging?
A: The screen will turn off automatically after 1 minute without operation when charging.
Press any button to turn it on.

40. Q: How do I turn on the screen when charging?
A: Press any button when charging to turn the screen on. It will turn off automatically after
1 minute without operation.
41. Q: Does continually connecting the machine to
the charger or charging stand damage the battery?
A: The Roborock Handheld Cordless Vacuum Cleaner H7 has a complete battery
charging and discharging management system. It will automatically stop charging when
the battery is fully charged so that there is no risk of overcharging affecting the battery
life. Please use it at ease.
42. Q: Why is the battery not full even after charging
for a long time?
A: The Roborock Handheld Cordless Vacuum Cleaner H7 will stop charging and shut
down once fully charged. There is still slight power consumption after it is shut down, and
power will drop a certain extent after a long time. If the battery drops too much, it will
resume charging.
43. Q: How should I store the vacuum cleaner if I do
not plan to use it for a long time?
A: When the vacuum cleaner will not be used for a long time, fully charge it and place it in
a cool and dry place. Avoid temperatures that are too high or low, and charge it once
every 3 months to avoid the battery level being too low, which can affect battery life.
44. Q: Can I vacuum items such as liquids, Coke,
peanut butter, or porridge?
A: Please do not use the Roborock Handheld Cordless Vacuum Cleaner H7 to vacuum
liquids or gooey items. It may cause water damage to the fan.

45. Q: What should I do if I accidentally vacuum
water or liquid?
A: Please remove the dust bin and cyclone tube parts of the vacuum cleaner and leave
the main unit in a cool place to dry. Use water to clean parts such as the dust bin, the red
secondary tube, the primary filter, and the rear filter. Let them dry and then put them back
together to use the vacuum cleaner again.
46. Q: The vacuum cleaner is sucking in and
expelling air and twitching. What is happening?
A: When the filters, brush heads, or extension tube are blocked, the fan will suck in and
expel air as a protective measure. If the blockage remains after a few tries, the machine
will stop temporarily and a blockage warning will appear on the screen. Please check and
wash the primary filter and rear filter, check the extension tube and brush heads for
blockage and clear them.
47. Q: Can the floor brush head be used on short
pile carpets?
A: Yes, the floor brush head can be used on short pile carpets. However, it is not
recommended to use it on medium and long pile carpets. This may cause overcurrent or
overheat issues. When rotation resistance is high, the floor brush may activate
overcurrent and overheat protection, which is normal.
48. Q: Why are there two rows of holes on the sides
of the crevice tool?
A: The small holes are ventilation holes to ensure sufficient airflow to generate suction
and avoid the air inlet from being completely blocked.

49. Q: What can I clean with the dusting brush?
A: There are soft bristles on the front end of the dusting brush, making it especially
suitable for cleaning places that need to be wiped first and then vacuumed, such as
curtains, leather sofas, keyboards, and cloth surfaces.
50. Q: What can I clean with the Soft Roller Brush?
A: There are motor-driven rotating bristles at the bottom of the Soft Roller Brush, which is
suitable for cleaning a wide range of cloth materials, such as beds, quilts, fabric sofas,
and short-pile carpets.
51. Q: What can I clean with the floor brush?
A: The floor brush suction head has a built-in motor-driven soft velvet roller, which can
clean most hard floors and some soft rugs, such as wooden floors, tiled floors, and
marble floors.
52. Q: What can I clean with the Multi-Surface
Brush?
A: The Multi-Surface Brush has powerful built-in motor-driven hard nylon bristles, which
can penetrate the carpet to clean dirt and hair. It is suitable for cleaning most short and
medium pile carpets, and can also be used to clean hard floors. However, use it with
caution as it may scratch the floor.
53. Q: What is the use of the soft tube?
A: The soft tube can be connected to the dusting brush and crevice tool (it cannot be
connected to electric brushes such as the Soft Roller Brush and floor brush), and is
suitable for cleaning narrow areas such as car interiors and below furniture.