Rocom SMT-i6020 User manual

Version 1.1 November 2015
SMT-i6010 and SMT-i6011 SCM User Guide _1
SMT-i6020 and i6021 SCM User Guide

Version 1.1 November 2015
SMT-i6010 and SMT-i6011 SCM User Guide _2
SAFETY CONCERNS
The purpose of the Safety Concerns section is to ensure the safety of users and
prevent property damage. Please read this document carefully for proper use.
Conventions
Warning
Provides information or instructions that you should follow in order to avoid
personal injury or fatality.
Caution
Provides information or instructions that you should follow in order to avoid a
service failure or damage to your phone.
Note
Indicates additional information for referrence.
Checks
Provides the operator with checkpoints for stable system operation.
Symbols
Caution
Indication of a general caution
Restriction
Indication for prohibiting an action for a product
Instruction
Indication for commanding a specifically required action

Version 1.1 November 2015
SMT-i6010 and SMT-i6011 SCM User Guide _3
Warning
WARNING
Power
Do not use damaged power cord or
loose outlets.
For the power connection port of
the phone, use the provided
optional power adapter. Use of a
power adapter that does not meet
the specifications may cause the
product to become damaged, to
overheat, or to explode.
Do not pull or bend the cord by
force, and do not touch the power
plug with wet hand.
If there is dirt or moisture on the pin
contact surface of a power plug,
pull out the plug and wipe it away
with a cloth. If dirt or moisture
remains on the product even after
wiping, contact the service center.
When the phone is out of use for a
long time, leave the plug pulled out
of the outlet.
If an abnormal sound, smell or
smoke is emitted from the phone,
pull out the power plug
immediately, and then contact the
service center.
Installation/Maintenance
Do not place the phone in a
location with a lot of dust, in a
location that is subject to severe
changes in temperature, or near a
heating device (cigarette heat,
heater, etc.)
Do not place objects containing
water such as vases, flowerpots,
cups, cosmetics, or medicines near
your phone. Humidity or liquid may
damage the parts and circuits of
this product.
Do not use or store flammable
spray or materials near the phone.

Version 1.1 November 2015
SMT-i6010 and SMT-i6011 SCM User Guide _4
Caution
CAUTION
Power
Do not power off the phone while upgrading a program.
General
The LAN cable to the network
should be connected to the LAN
port of a phone, NOT to the PC
connection port.
Safety is not guaranteed if
expendable items or additional
goods are used unauthorized by
Samsung.
Do not place a heavy object on top
of the phone.
Do not attempt to disassemble, fix,
or rebuild the phone yourself.
Do not drop the product or apply
impact on the product. It may
damage product screen or exterior
and its internal parts.
Use a soft and dry cloth when
cleaning the phone. Do not spray
water directly onto the product; and
do not use chemicals such as wax,
benzene, alcohol, thinner, mosquito
killer, perfume spray, lubricant,
detergent, etc.
Do not install the phone under
direct sunlight.
Listening with a headset or
earphone at high volume may
damage your hearing.

SMT-i6010 and SMT-i6011 SCM User Guide _5
TABLE OF
CONTENTS
SAFETY CONCERNS 2
Conventions..............................................................................2
Symbols....................................................................................2
Warning.....................................................................................3
Caution......................................................................................4
BEFORE USE 10
Checking Parts in the Package.............................................10
Phone Installation...................................................................11
Connection to Back Ports............................................................11
Assembling the Cradle for Desk..................................................13
Assembling the Wall-Mount Bracket (option)..............................14
THINGS YOU SHOULD KNOW 17
KeyFunctions.........................................................................17
Part Names and Functions....................................................19
Front Configuration......................................................................19
Name and Function.....................................................................20
Phone Information Display....................................................22
Phone Status Indicator ................................................................22
LED Indicator ...............................................................................22
Phone Status Icons......................................................................23
Supplementary Functions Menu...........................................24
Usage of Supplementary Functions Menu.................................24

SMT-i6010 and SMT-i6011 SCM User Guide _6
Text Input Method...................................................................25
BASIC FUNCTIONS 26
Easy Installation .....................................................................26
Dialing .....................................................................................29
Dialing an Extension Number......................................................29
Dialing a Outbound Call...............................................................30
Dialing via Speaker Phone..........................................................31
Dialing the Last Call Number.......................................................31
Answering Incoming Calls.....................................................32
Receiving a Call via the Handset................................................32
Receiving a Call via Speaker Phone...........................................32
FunctionsAvailable during Call.............................................33
Call Park.......................................................................................33
Mute .............................................................................................33
Call Transfer.................................................................................34
Conference Function...................................................................35
Details (Premium CID).................................................................35
Call Move.....................................................................................36
Volume Control.......................................................................37
Volume Control of a Handset......................................................37
Volume Control of a Speaker ......................................................37
Volume Control of Ringing Sound...............................................38
HOW TO USE MENUS 39
Menu Structure.......................................................................39
Contacts..................................................................................41
History.....................................................................................45
Message .................................................................................46
Language................................................................................49
Call Service.............................................................................50

SMT-i6010 and SMT-i6011 SCM User Guide _7
AutoAnswer.................................................................................50
Call Waiting..................................................................................50
Absense.......................................................................................50
Outbound Call Lock.....................................................................51
Wakeup Call.................................................................................51
Call Forward.................................................................................51
DND..............................................................................................52
Follow Me.....................................................................................52
Settings...................................................................................53
Sound...........................................................................................53
Screen..........................................................................................54
Security........................................................................................55
Bluetooth & Headset....................................................................56
News & Notice .............................................................................60
Program Key................................................................................60
Line Display Name.......................................................................60
Time Zone....................................................................................61
Clear User Settings......................................................................61
Phone Information .......................................................................62
Network Information.....................................................................62
Deskphone Manager...................................................................62
Setting Wi-Fi 5G Only..................................................................62
Phone Restart..............................................................................62
Administrator................................................................................62
INTEROPERATION SERVICE 63
Smart Phone Interoperation (SDM)......................................63
System Configuration Diagram...................................................63
Key Functions ..............................................................................64
Registration Methods...................................................................64
Deregistration...............................................................................69
Dashboard....................................................................................70
Contacts.......................................................................................70

SMT-i6010 and SMT-i6011 SCM User Guide _8
Call Log........................................................................................81
Program Key................................................................................83
Settings ........................................................................................86
SUBSCRIBER SERVICE 90
Call related service.................................................................91
Call Forward.................................................................................91
Call Park.......................................................................................93
AutoAnswer.................................................................................94
Call Pickup...................................................................................94
Outbound Call Lock.....................................................................95
Call Transfer.................................................................................95
Call Waiting..................................................................................96
Callback........................................................................................96
DND..............................................................................................96
Auto Retry....................................................................................97
Last Call Redial............................................................................97
Barge In........................................................................................98
No Ring ........................................................................................98
Multi-Ring.....................................................................................99
Mobile Extension (MOBEX) ......................................................100
Intercom.....................................................................................100
Malicious CallTracking..............................................................100
ExtensionAnnouncement..........................................................101
CLI Control.................................................................................101
Conference Features...........................................................102
Voicemail Interoperation......................................................103
Answering Machine Emulation (AME)......................................103
Call Recording ...........................................................................104
Deflect to Voicemail ...................................................................104
Transfer to Voicemail.................................................................104
Other .....................................................................................105

SMT-i6010 and SMT-i6011 SCM User Guide _9
FunctionAllocation Initialization.................................................105
Changing Password ..................................................................105
Hot Desking................................................................................105
Extension Group Login/Logout..................................................105
Absence.....................................................................................106
Account Code............................................................................106
Wake-Up Call.............................................................................106
Language Selection...................................................................106
TROUBLESHOOTING 107
ANNEX 1
Product Specifications .............................................................1

SMT-i6010 and SMT-i6011 SCM User Guide _10
BEFORE USE
Checking Parts in the Package
Phone Body
Handset
Phone Cradle
Quick Guide
LAN Cable
Power Adaptor
(option)
Wall-Mount Bracket (option)
- If any components are damaged or missing, contact the dealer.
- The PowerAdaptor and Wall-Mount Bracket are options. If necessary, contact
the dealer.