STEP C PROGRAM YOUR ROGERS REMOTE
In addition to operating the Digital Box, the Rogers remote is capable of controlling basic commands on your TV, VCR and even other devices. To enable these features, the Rogers remote
needs to be programmed for your particular home entertainment components.
The order in which you connect your other components like a VCR and DVD player to the TV is very important. Below is the recommended connection order for both High Definition and
Standard Definition TVs. Additional cables may be required.
OPTIONAL CONNECT ADDITIONAL EQUIPMENT
PersonalTV Digital Line-Up On Demand Services
Basic Cable & Combo Pak . . . . . . . . . . . .02 - 65
Information Channels . . . . . . . . . . . . . . .98 - 100, 202 - 207
Networks & Timeshifting . . . . . . . . . . . . .106 – 174, 329 - 333
News . . . . . . . . . . . . . . . . . . . . . . . . . . . .180 – 199
Kids . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210 – 233
Learning . . . . . . . . . . . . . . . . . . . . . . . . .241 – 250
Lifestyle . . . . . . . . . . . . . . . . . . . . . . . . . .255 – 269
Entertainment . . . . . . . . . . . . . . . . . . . . .270 – 299
Movies . . . . . . . . . . . . . . . . . . . . . . . . . .300 – 328
Pay Per View . . . . . . . . . . . . . . . . . . . . . .339 – 367
Spiritual . . . . . . . . . . . . . . . . . . . . . . . . . .390 – 397
Super Sports Pak . . . . . . . . . . . . . . . . . . .399 – 498
High Definition . . . . . . . . . . . . . . . . . . . .500 – 545
Adult . . . . . . . . . . . . . . . . . . . . . . . . . . . .547 – 570
Multicultural . . . . . . . . . . . . . . . . . . . . . .571 – 649
French . . . . . . . . . . . . . . . . . . . . . . . . . . .651 – 691
Music . . . . . . . . . . . . . . . . . . . . . . . . . . .699 – 751
Rogers On Demand . . . . . . . . . . . . . . . . .100
Anime Network On Demand . . . . . . . . . .210
YTV Anime On Demand . . . . . . . . . . . . .211
Treehouse On Demand . . . . . . . . . . . . . .220
The Movie Network On Demand . . . . . . .308
MPIX On Demand . . . . . . . . . . . . . . . . . .309
The WWE 24/7 On Demand . . . . . . . . . .400
Too Much TV On Demand . . . . . . . . . . . .557
Howard Stern TV On Demand . . . . . . . . .558
Playboy TV On Demand . . . . . . . . . . . . . .561
Note: Channels and Services vary by region. This is a summary of all channels available, not the channels you subscribe to. For a complete listing of services available in your area please visit rogers.com/channels
What Channels Are Available?
Where Can I Get More Information/ Help With The PersonalTV Service?
NOTE: Important Messages Regarding Your TV Use
Some televisions can experience image “Burn-
In” if fixed images are displayed for extended
periods of time. Consult your TV manufacturer’s
documentation for more information.
Always keep the Digital Box plugged in to the power outlet and connected to the cable outlet. Do not disconnect
it when not in use. To give you the best possible service, updates are sent periodically to the Digital Box and if the
box is not connected and plugged in, you may miss an update. Also, if the box is disconnected for a long period of
time, your channels may become unauthorized when it is reconnected.
To help you get the most out
of your Rogers PersonalTV
service, and to solve potential
problems, Rogers provides you
with a wide range of support
options. Use the information
on the right to choose the
support option that best
meets your needs.
CONNECTIONS FOR STANDARD TELEVISIONS
CONNECTIONS FOR HIGH DEFINITION TELEVISIONS
Why Should I Set My PIN?
With this connection you can:
• Watch the Digital Box, DVDs and
VCR videos on your TV.
• Listen to TV shows and movies
from the Digital Box on your stereo
or home theatre.
• Record the show you are watching
on the Digital Box to your VCR.
Note:
This hookup will not allow you to
record one program to your VCR
while watching another. There are
other hookup options available on
www.rogershelp.com/hookups
With this connection you can:
• Watch the Digital Box, DVDs and
VCR videos on your HDTV.
• Watch HDTV programming on your
HDTV.
• Listen to TV shows and movies
from the Digital Box on your stereo
or home theatre
• Record the show you are watching
on the Digital Box to your VCR.
Note:
This hookup will not allow you to
record one program to your VCR
while watching another. There are
other hookup options available on
www.rogershelp.com/hookups
Common problems covered in the troubleshooting section of Your Guide To PersonalTV include:
No picture on any channel No sound
“Not Authorized” messages on channels I should be
receiving
Can’t view High Definition programming
Remote control does not work Changing the PIN
Before calling Rogers Cable Repair.....
Please REBOOT the Digital Box prior to calling Rogers. To reboot:
1. Unplug the power cord and wait 10 seconds.
2. Plug the power cord back in and wait 10 minutes.
3. Turn the ‘Power’ on.
4. Ensure your TV is on and tuned to the correct input (usually CH3).
Setting your PIN will prevent people in your household
who shouldn’t be able to view certain programming
and/or purchase On Demand or Pay Per View content
from doing so.
Your default PIN is 0000. We recommend that you
change it for improved security. For further instructions
refer to Your Guide To PersonalTV or
www.rogershelp.com/PIN
Enter your PIN carefully. After 3 unsuccessful entries,
features requiring your PIN will be blocked until mid-
night as a security feature.
How Do I Solve Common Problems?
PTV Easy Installation Guide - Ontario Instastaging v1.0 07/08 ©2008 Rogers Cable Communications Inc.
PersonalTV
User
Guide
Support
Website E-mail Phone
Your Guide To PersonalTV can walk
you through resolving the most com-
mon troubleshooting issues.
Save time by following the quick, easy
steps within this guide included with
the Digital Box, rather than calling for
technical support.
Visit www.rogershelp.com for addi-
tional PersonalTV information including:
- Channel Listings
- Parental Controls
- Billing Options
- Frequently Asked Questions and more.
E-mail us at: digitaltvsup-
Call us at 1 888 ROGERS1
(1 888 764 3771) and start by
saying “Cable TV”
•For Technical Service
say “Cable TV Repair”
•For Customer Service
say “Customer Service”
First, program the Rogers remote for your TV. You can also program the remote
for other components by repeating the steps and substituting the TV button
with the respective device button (VCR, DVD, etc.).
1. Turn your TV on.
2. Press the TV button once. The TV button will flash once.
3. Press and hold SETUP until the TV button flashes twice; then release SETUP.
4. Press 9 - 9 - 1 on the remote keypad, the TV button will flash twice.
5. With the remote pointed towards your TV, press PWR once.
6. Repeatedly press and release the CH+ button until your TV turns off. The
remote will cycle through all possible codes until a match is found.
Note: You may need to press the CH+ button dozens of times before finding
a match.
7. Once the TV turns off, press the SETUP button once to lock the code. The TV
button will flash twice.
8. Confirm the correct code was locked by pressing the PWR button to turn on
your TV.
Your Rogers remote is now programmed to control your TV.
What if this did not work? Your remote should have come with a small guide
that contains specific codes for programming popular components. Follow these
instructions.
Next, set your Rogers remote to have your TV control the volume.*
1. Cover the infrared portion on the front of the remote with your hand.
2. Press and hold the CBL button and the OK/SELECT button until the
mode buttons blink twice.
3. While covering the front of the remote, press 9 - 9 - 3. The CBL button
will blink twice once the process is complete.
4. Now press the TV button. The CBL button will blink twice to confirm a
valid selection.
5. Uncover the front of the remote and point it towards your TV. Check
that your changes were accepted by testing the volume controls on the
remote.
6. If you see the Digital Box volume bar instead of your TV volume bar, your
changes were not successful. Repeat these instructions beginning at
Step 1.
TIP: For the best audio control, ensure your volume is set to Fixed in
the audio settings menu. Make sure you set the volume to maxi-
mum on the Digital Box.
* Not compatible with older TVs with manual volume control.
